Hotel Dialogues : Giving Correct Responses

The guest is asking if the hotel has Wi-fi access. The front desk responds by saying "No, but there is free internet in the lobby." This means that while the hotel does not have Wi-fi access throughout the entire building, there is still internet available for guests to use in the lobby area at no additional cost.

The guest expresses her desire to sign the guestbook and leave a comment because she had a great stay. This shows that she wants to share her positive experience and provide feedback to the hotel.

The caller wants to make a reservation for dinner tonight. The correct response is "Certainly, Sir. For how many people?" This is the appropriate response because it acknowledges the caller's request and asks for the necessary information to make the reservation.

The response " $250.00" is the rate for a double room.

The guest's response of "Oh, yes certainly. How much will that be?" indicates that they are willing to settle the mini-bar bill and are asking for the amount they need to pay. This response shows cooperation and willingness to take care of their financial obligations before leaving.

The guest is asking if the hotel has a personal laundry service. The correct answer states that the hotel does have a personal laundry service, but there is an additional charge for it.

The guest's response of "Do you take Visa?" suggests that they are inquiring about the accepted forms of payment at the front desk. This indicates that the guest is considering paying with a Visa card and wants to confirm if it is accepted.

The correct answer is "Five hundred and ninety five dollars per night." The guest asks about the rate for the room, and the front desk responds by providing the specific price of $595 per night. This answer directly addresses the guest's question and provides the requested information.

The guest is asking about the time of check-out, and the front desk responds by saying "At 11:00 AM." This suggests that the check-out time is at 11:00 AM.

The correct answer is "It's on the 23rd floor." This answer provides the specific information the guest is seeking by stating the floor on which the pool is located.

The correct answer is "Charge it to my room, please." This response indicates that the customer wants to pay for their meal by adding the cost to their hotel room bill.

The guest is inquiring about the type of breakfast included in their room rate. The correct answer is "Continental," which suggests that the breakfast provided is a continental breakfast.

The guest is asking if there is an information desk, and the bellboy responds by saying "Yes, we do. It's around the corner from the lift." This answer provides a clear and direct response to the guest's question, indicating that there is indeed an information desk and providing information about its location.

The correct answer is "Yes. How many people and what time, Madam?" This response is appropriate because the guest is asking the front desk to dial a taxi, so the front desk needs to gather information about the number of people and the desired time in order to arrange the taxi service effectively.

The front desk suggests that the guest can get to the airport by shuttle. This implies that there is a shuttle service available for transportation to the airport.

The guest is informing the front desk that she will be staying at the hotel for two nights.

The guest is asking about the cost of a late check-out. The front desk responds by stating "The charge is additional $50.00." This answer directly addresses the guest's question by providing the specific cost of a late check-out.

The correct answer is "Certainly. What valuables would you like us to store for you?" This response is appropriate because the guest is requesting to use the safe, indicating that they have valuable items they want to secure. The front desk staff's response acknowledges the request and offers to store the guest's valuables, indicating that the hotel has a safe storage option available for guests.

The front desk is providing the guest with the information about their room number. The correct answer is "Room 467."

The guest's response "Yes, very much so." indicates that they did enjoy their stay at the hotel. The phrase "very much so" emphasizes their satisfaction, suggesting that they had a positive experience during their stay.