Hotel Dialogues : Giving Correct Responses
Directions : Choose the correct answer by ticking the correct response.
Remember, you only have 1 chance to take the quiz. At the end of the quiz, make sure to print out your certificate before you close the page. Paste your certificate in your record book.
NOTE: No Certificate, No Score.
- 1.
Guest : What time is check - out?Front Desk : ______________________.
- A.
Every day
- B.
At the lobby
- C.
Three weeks ago
- D.
At 11:00 AM
Correct Answer
D. At 11:00 AMExplanation
The guest is asking about the time of check-out, and the front desk responds by saying "At 11:00 AM." This suggests that the check-out time is at 11:00 AM.Rate this question:
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- 2.
Cashier : How would you like to pay for your meal, Sir?Customer : ________________________.
- A.
It was excellent! Thank you.
- B.
Another round, please.
- C.
The steak is overdone, I think.
- D.
Charge it to my room, please.
Correct Answer
D. Charge it to my room, please.Explanation
The correct answer is "Charge it to my room, please." This response indicates that the customer wants to pay for their meal by adding the cost to their hotel room bill.Rate this question:
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- 3.
Guest : Does the hotel have a personal laundry service?Front Desk : ____________________.
- A.
The maids clean the rooms every day.
- B.
Yes. The gym is free to all guests.
- C.
Yes, at an additional charge.
- D.
$10.00 per item
Correct Answer
C. Yes, at an additional charge.Explanation
The guest is asking if the hotel has a personal laundry service. The correct answer states that the hotel does have a personal laundry service, but there is an additional charge for it.Rate this question:
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- 4.
Guest : What floor is the pool onFront Desk : ____________________.
- A.
Yes. We do have a pool.
- B.
The pool's open between 8 am and 9 pm.
- C.
We have 24 floors in the hotel.
- D.
It's on the 23rd floor.
Correct Answer
D. It's on the 23rd floor.Explanation
The correct answer is "It's on the 23rd floor." This answer provides the specific information the guest is seeking by stating the floor on which the pool is located.Rate this question:
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- 5.
Guest : How much does late check - out cost?Front Desk : ____________________.
- A.
Yes, no problem.
- B.
The charge is additional $50.00.
- C.
Late check out is until 4pm.
- D.
Yes, we have a late check out charge.
Correct Answer
B. The charge is additional $50.00.Explanation
The guest is asking about the cost of a late check-out. The front desk responds by stating "The charge is additional $50.00." This answer directly addresses the guest's question by providing the specific cost of a late check-out.Rate this question:
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- 6.
Caller : Hello, I'd like to make a reservation for dinner tonight.Operator : ____________________.
- A.
Definitely, the restaurant is delicious.
- B.
At 7:30 pm.
- C.
Certainly, Sir. For how many people?
- D.
We have a buffet and a la carte menu.
Correct Answer
C. Certainly, Sir. For how many people?Explanation
The caller wants to make a reservation for dinner tonight. The correct response is "Certainly, Sir. For how many people?" This is the appropriate response because it acknowledges the caller's request and asks for the necessary information to make the reservation.Rate this question:
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- 7.
Guest : Does the hotel have Wi - fi access?Front Desk : ____________________.
- A.
No, but there is free internet in the lobby.
- B.
There is a minibar and television in each room.
- C.
It's 7:30 pm, Sir.
- D.
Room 27, Sir.
Correct Answer
A. No, but there is free internet in the lobby.Explanation
The guest is asking if the hotel has Wi-fi access. The front desk responds by saying "No, but there is free internet in the lobby." This means that while the hotel does not have Wi-fi access throughout the entire building, there is still internet available for guests to use in the lobby area at no additional cost.Rate this question:
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- 8.
Front Desk : And how long will you be staying with us, Madam?Guest : _____________________.
- A.
Five minutes and then I have to go to my room.
- B.
I need to be at the airport at 10:45 tonight.
- C.
9:30 pm.
- D.
Two nights.
Correct Answer
D. Two nights.Explanation
The guest is informing the front desk that she will be staying at the hotel for two nights.Rate this question:
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- 9.
Guest : Excuse me. Do you have an information desk?Bellboy : ______________________.
- A.
There is a phone in your room.
- B.
Yes, we do. It's around the corner from the lift.
- C.
$10.00
- D.
Just ask around.
Correct Answer
B. Yes, we do. It's around the corner from the lift.Explanation
The guest is asking if there is an information desk, and the bellboy responds by saying "Yes, we do. It's around the corner from the lift." This answer provides a clear and direct response to the guest's question, indicating that there is indeed an information desk and providing information about its location.Rate this question:
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- 10.
Guest : I'd like to use the safe, please.Front Desk : ______________________.
- A.
Yes. Make sure you take a taxi at night.
- B.
It's better to stay in your room.
- C.
Certainly. What valuables would you like us to store for you?
- D.
We have security guard on duty.
Correct Answer
C. Certainly. What valuables would you like us to store for you?Explanation
The correct answer is "Certainly. What valuables would you like us to store for you?" This response is appropriate because the guest is requesting to use the safe, indicating that they have valuable items they want to secure. The front desk staff's response acknowledges the request and offers to store the guest's valuables, indicating that the hotel has a safe storage option available for guests.Rate this question:
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- 11.
Front Desk : Would you like to sign the guestbook, Madam?Guest : ______________________.
- A.
I've actually already paid.
- B.
No, I don't have one.
- C.
Certainly. Here's my credit card.
- D.
Yes, please. I had a great stay and I'd like to leave a comment.
Correct Answer
D. Yes, please. I had a great stay and I'd like to leave a comment.Explanation
The guest expresses her desire to sign the guestbook and leave a comment because she had a great stay. This shows that she wants to share her positive experience and provide feedback to the hotel.Rate this question:
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- 12.
Guest : Hello, can you please dial a taxi for me?Front Desk : _____________________.
- A.
Yes. How many people and what time, Madam?
- B.
There is a telephone directory on your desk.
- C.
The bellboy will be there soon.
- D.
$10.00 to the airport.
Correct Answer
A. Yes. How many people and what time, Madam?Explanation
The correct answer is "Yes. How many people and what time, Madam?" This response is appropriate because the guest is asking the front desk to dial a taxi, so the front desk needs to gather information about the number of people and the desired time in order to arrange the taxi service effectively.Rate this question:
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- 13.
Guest : What's the rate for a double room?Front Desk : _____________________.
- A.
10 am.
- B.
$250.00
- C.
Per hour
- D.
Y fastVer
Correct Answer
B. $250.00Explanation
The response " $250.00" is the rate for a double room.Rate this question:
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- 14.
Guest : How can I get to the airport?Front Desk : _____________________.
- A.
By snuffle.
- B.
By shackle.
- C.
By shuffle.
- D.
By Shuttle.
Correct Answer
D. By Shuttle.Explanation
The front desk suggests that the guest can get to the airport by shuttle. This implies that there is a shuttle service available for transportation to the airport.Rate this question:
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- 15.
Guest : What type of breakfast is included in my room rate?Front Desk : _____________________.
- A.
Its' the sauna.
- B.
At 10:30 am.
- C.
Certainly, I can call the concierge.
- D.
Continental.
Correct Answer
D. Continental.Explanation
The guest is inquiring about the type of breakfast included in their room rate. The correct answer is "Continental," which suggests that the breakfast provided is a continental breakfast.Rate this question:
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- 16.
Front Desk : Did you enjoy your stay with us, Madam?Guest : _____________________.
- A.
Yes, it should.
- B.
Ok, thanks.
- C.
Yes, it is.
- D.
Yes, very much so.
Correct Answer
D. Yes, very much so.Explanation
The guest's response "Yes, very much so." indicates that they did enjoy their stay at the hotel. The phrase "very much so" emphasizes their satisfaction, suggesting that they had a positive experience during their stay.Rate this question:
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- 17.
Front Desk : The bill comes to $37.50. How would you like to pay that, Sir?Guest : _____________________.
- A.
That sounds great.
- B.
That would be great thank you.
- C.
Do you take Visa?
- D.
Sure, I had a really good stay here.
Correct Answer
C. Do you take Visa?Explanation
The guest's response of "Do you take Visa?" suggests that they are inquiring about the accepted forms of payment at the front desk. This indicates that the guest is considering paying with a Visa card and wants to confirm if it is accepted.Rate this question:
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- 18.
Guest : What room I'm in?Front Desk : _____________________.
- A.
On the 5th floor.
- B.
De Luxe room with ocean view.
- C.
Room 467.
- D.
It's $189.00.
Correct Answer
C. Room 467.Explanation
The front desk is providing the guest with the information about their room number. The correct answer is "Room 467."Rate this question:
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- 19.
Guest : I would love to have an ocean view. What's the rate for the room?Front Desk : _____________________.
- A.
That's a very expensive room.
- B.
Five hundred and ninety five dollars per night.
- C.
Are you sure you'd want to pay a lot for a room for just a night?
- D.
As you say, Sir.
Correct Answer
B. Five hundred and ninety five dollars per night.Explanation
The correct answer is "Five hundred and ninety five dollars per night." The guest asks about the rate for the room, and the front desk responds by providing the specific price of $595 per night. This answer directly addresses the guest's question and provides the requested information.Rate this question:
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- 20.
Front Desk : I'm glad you had a good stay with us, Mr.Gold. Oh, before you go, would you be able to settle the mini - bar bill?Guest : _____________________.
- A.
Great, thank you so much.
- B.
Yes, my cell phone number is 555-26386.
- C.
Charles Hannighan.
- D.
Oh, yes certainly. How much will that be?
Correct Answer
D. Oh, yes certainly. How much will that be?Explanation
The guest's response of "Oh, yes certainly. How much will that be?" indicates that they are willing to settle the mini-bar bill and are asking for the amount they need to pay. This response shows cooperation and willingness to take care of their financial obligations before leaving.Rate this question:
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Current Version
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Jan 14, 2023Quiz Edited by
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Jan 10, 2016Quiz Created by
Hersheysvane
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