Housekeeping Planning Quiz

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Housekeeping Planning Quiz - Quiz

Are you ready for this housekeeping planning quiz? Play it, then. Housekeeping is the management of duties and chores involved in the running of a household, such as cleaning, laundry, et cetera. Indulge in this quiz to figure out the planning that goes on in and around it. We wish you good luck, and we hope you give your best and get full marks. Let's go for it! Best of luck to you!


Questions and Answers
  • 1. 

    Which of the following is used to plan the work of the housekeeping department by specifying items cleaned and maintained by housekeeping staff?

    • A.

      Job breakdowns

    • B.

      Performance standards

    • C.

      Work orders

    • D.

      Area inventory lists

    Correct Answer
    D. Area inventory lists
    Explanation
    Area inventory lists are used to plan the work of the housekeeping department by specifying items cleaned and maintained by housekeeping staff. These lists provide a detailed inventory of the different areas within a facility or property, including the items that need to be cleaned, maintained, or replaced. By using area inventory lists, the housekeeping department can effectively allocate resources, schedule tasks, and ensure that all areas are properly cleaned and maintained according to the specific requirements of each area.

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  • 2. 

    Area inventory lists can be used as a basis for developing:

    • A.

      Inspection checklists

    • B.

      Performance standards

    • C.

      Productivity standards

    • D.

      Par levels of supplies

    Correct Answer
    A. Inspection checklists
    Explanation
    Area inventory lists can be used as a basis for developing inspection checklists because they provide a comprehensive and organized record of the items and supplies present in a specific area. By reviewing the inventory list, inspectors can ensure that all necessary items are accounted for and in proper condition. This helps in creating a checklist that covers all the essential items to be inspected, ensuring thorough and accurate inspections.

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  • 3. 

    Which of the following planning tools helps the executive housekeeper specify the quality of work needed to clean or maintain items within a particular area of the hotel?

    • A.

      Performance standards

    • B.

      A calendar plan of special cleaning projects

    • C.

      An area frequency list

    • D.

      Productivity standards

    Correct Answer
    A. Performance standards
    Explanation
    Performance standards help the executive housekeeper specify the quality of work needed to clean or maintain items within a particular area of the hotel. Performance standards outline the expectations and requirements for cleaning and maintaining items, ensuring that the work is done to a certain level of quality. These standards help ensure consistency and efficiency in housekeeping operations, as well as provide guidelines for training and evaluating staff performance.

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  • 4. 

    If the time available for guestroom cleaning during a work shift is 6 hours and 48 minutes and each room attendant is expected to clean 17 guestrooms per shift, the time it takes for one room attendant to clean one guestroom is:

    • A.

      18 minutes

    • B.

      20 minutes

    • C.

      24 minutes

    • D.

      28 minutes

    Correct Answer
    C. 24 minutes
    Explanation
    If the total time available for guestroom cleaning is 6 hours and 48 minutes, and each room attendant is expected to clean 17 guestrooms per shift, we can calculate the time it takes for one room attendant to clean one guestroom by dividing the total time available by the number of guestrooms cleaned per shift.

    6 hours and 48 minutes is equivalent to 6 x 60 + 48 = 408 minutes.

    So, the time it takes for one room attendant to clean one guestroom is 408 minutes / 17 guestrooms = 24 minutes.

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  • 5. 

    Room inspections over the past week show that the work of three-room attendants has been inconsistent. Before some of their assigned rooms could be declared vacant and ready for sale, they had to return to the rooms to clean areas they missed earlier. This situation indicates a problem in the area of:

    • A.

      Meeting the department’s performance standards

    • B.

      Meeting the department’s productivity standards

    • C.

      Developing room pars

    • D.

      Developing frequency schedules

    Correct Answer
    A. Meeting the department’s performance standards
    Explanation
    The correct answer is meeting the department's performance standards. This is indicated by the inconsistent work of the three-room attendants, as they had to return to the rooms to clean areas they missed earlier. This inconsistency shows that they are not meeting the department's standards for cleanliness and thoroughness in their work.

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  • 6. 

    A report that indicates how often each item needs to be cleaned or maintained

    • A.

      Area inventory list

    • B.

      Frequency schedule

    • C.

      Performance standard

    • D.

      Productivity standard

    • E.

      Deep cleaning program

    Correct Answer
    B. Frequency schedule
    Explanation
    A frequency schedule is a report that indicates how often each item needs to be cleaned or maintained. It helps in organizing and planning regular cleaning and maintenance tasks by providing a clear schedule of when each item should be attended to. This ensures that all necessary cleaning and maintenance activities are carried out in a timely manner, promoting cleanliness, hygiene, and proper functioning of the items.

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  • 7. 

    A required level of performance that establishes the quality of work that must be done

    • A.

      Area inventory list

    • B.

      Frequency schedule

    • C.

      Performance standard

    • D.

      Productivity standard

    • E.

      Deep cleaning program

    Correct Answer
    C. Performance standard
    Explanation
    A performance standard refers to a predetermined level of performance that serves as a benchmark for measuring the quality of work that needs to be accomplished. It sets clear expectations for the level of performance that individuals or teams need to meet in order to achieve desired outcomes. Performance standards are often used to assess and evaluate the effectiveness and efficiency of work, ensuring that it meets the required level of quality and meets the established criteria.

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  • 8. 

    Intensive or specialized cleaning undertaken according to a special schedule or on a special-project basis

    • A.

      Area inventory list

    • B.

      Frequency schedule

    • C.

      Performance standard

    • D.

      Productivity standard

    • E.

      Deep cleaning program

    Correct Answer
    E. Deep cleaning program
    Explanation
    A deep cleaning program refers to a specialized and thorough cleaning process that is conducted either on a special schedule or for specific projects. This program involves intensive cleaning techniques and is aimed at achieving a high level of cleanliness and hygiene. It may include tasks such as deep scrubbing, sanitizing, and disinfecting areas that are not typically cleaned during regular maintenance. The deep cleaning program ensures that all areas are thoroughly cleaned, improving the overall cleanliness and appearance of the space.

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  • 9. 

    An acceptable amount of work that must be done within a specific time frame

    • A.

      Area inventory list

    • B.

      Frequency schedule

    • C.

      Performance standard

    • D.

      Productivity standard

    • E.

      Deep cleaning program

    Correct Answer
    D. Productivity standard
    Explanation
    A productivity standard refers to the amount of work that is considered acceptable to be completed within a specific time frame. It sets a benchmark for the level of productivity that is expected from individuals or teams. This standard helps in measuring and evaluating the efficiency and effectiveness of work performance. It can be used to track progress, identify areas for improvement, and ensure that work is being done at a satisfactory level.

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  • 10. 

    A list of all items within a particular area that needs cleaning or attention

    • A.

      Area inventory list

    • B.

      Frequency schedule

    • C.

      Performance standard

    • D.

      Productivity standard

    • E.

      Deep cleaning program

    Correct Answer
    A. Area inventory list
    Explanation
    An area inventory list is a comprehensive record of all items within a specific area that require cleaning or attention. This list helps in organizing and prioritizing cleaning tasks by providing a clear overview of the items that need to be addressed. It ensures that no item is overlooked and helps in maintaining cleanliness and orderliness in the area.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 03, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 27, 2008
    Quiz Created by
    Aoht

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