Section 10.2—quiz: Planning
Housekeeping is the management of duties and chores involved in the running of a household, such as cleaning, laundry et cetera. Indulge in this quiz to figure out the planning that goes on in and around it.
- 1.Which of the following is used to plan the work of the housekeeping department by specifying items cleaned and maintained by housekeeping staff?
- A.
Job breakdowns
- B.
Performance standards
- C.
Work orders
- D.
Area inventory lists
- 2.Area inventory lists can be used as a basis for developing:
- A.
Inspection checklists
- B.
Performance standards
- C.
Productivity standards
- D.
Par levels of supplies
- 3.Which of the following planning tools helps the executive housekeeper specify the quality of work needed to clean or maintain items within a particular area of the hotel?
- A.
Performance standards
- B.
A calendar plan of special cleaning projects
- C.
An area frequency list
- D.
Productivity standards
- 4.If the time available for guestroom cleaning during a work shift is 6 hours and 48 minutes and each room attendant is expected to clean 17 guestrooms per shift, the time it takes for one room attendant to clean one guestroom is:
- A.
18 minutes
- B.
20 minutes
- C.
24 minutes
- D.
28 minutes
- 5.Room inspections over the past week show that the work of three room attendants has been inconsistent. Before some of their assigned rooms could be declared vacant and ready for sale, they had to return to the rooms to clean areas they missed earlier. This situation indicates a problem in the area of:
- A.
Meeting the department’s performance standards
- B.
Meeting the department’s productivity standards
- C.
Developing room pars
- D.
Developing frequency schedules
- 6.A report that indicates how often each item needs to be cleaned or maintained
- A.
Area inventory list
- B.
Frequency schedule
- C.
Performance standard
- D.
Productivity standard
- E.
Deep cleaning program
- 7.A required level of performance that establishes the quality of work that must be done
- A.
Area inventory list
- B.
Frequency schedule
- C.
Performance standard
- D.
Productivity standard
- E.
Deep cleaning program
- 8.Intensive or specialized cleaning undertaken according to a special schedule or on a special-project basis
- A.
Area inventory list
- B.
Frequency schedule
- C.
Performance standard
- D.
Productivity standard
- E.
Deep cleaning program
- 9.An acceptable amount of work that must be done within a specific time frame
- A.
Area inventory list
- B.
Frequency schedule
- C.
Performance standard
- D.
Productivity standard
- E.
Deep cleaning program
- 10.A list of all items within a particular area that need cleaning or attention
- A.
Area inventory list
- B.
Frequency schedule
- C.
Performance standard
- D.
Productivity standard
- E.
Deep cleaning program
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