Hotel Reservation Terminology Quiz
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Do you want to work in the hospitality industry, or are you already working there? Are you well aware of hotel reservation terminologies? If so, take the quiz below and put your hotel vocabulary knowledge to the test. This quiz contains a handy glossary with hotel terminologies, business jargon, and reservation summary. Do you think you can survive a week working in a hotel? If you would be able to achieve at least 70% marks on this test, then you can do so easily. Good luck!
Questions and Answers
- 1.
A hotel room interconnected by a common door.
- A.
Suite room
- B.
Adjacent room
- C.
Adjoining room
- D.
Room only
Correct Answer
C. Adjoining roomExplanation
An adjoining room refers to a hotel room that is connected to another room by a common door. This allows guests in both rooms to easily access each other's spaces without having to go through a hallway or public area. It provides convenience for families or groups traveling together who want to have separate rooms but still be able to easily communicate and spend time together.Rate this question:
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- 2.
A guaranteed reservation but the guest did not arrive at the venue.
- A.
Sleep out
- B.
Guaranteed
- C.
No show
- D.
Skipper
Correct Answer
C. No showExplanation
No show refers to a situation where a guest with a guaranteed reservation fails to arrive at the venue. In this case, the guest made a reservation but did not show up, resulting in a no show.Rate this question:
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- 3.
A dishonest guest who has departed without paying their account.
- A.
Sleep out
- B.
Guaranteed
- C.
No show
- D.
Skipper
Correct Answer
D. SkipperExplanation
The term "skipper" refers to a person who leaves without paying their bill or account. In this context, it means that the dishonest guest has departed without settling their dues.Rate this question:
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- 4.
This rate is provided when the guest is not actually paying for the room.
- A.
Free of charge
- B.
Free independent traveler
- C.
Industry rate
- D.
Extra person rate
Correct Answer
A. Free of chargeExplanation
This rate is provided when the guest is not actually paying for the room. In other words, the guest is not required to pay any amount for the accommodation. This could be due to various reasons such as a complimentary stay, a promotional offer, or a special arrangement with the hotel.Rate this question:
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- 5.
The hotel has sold all available rooms.
- A.
Full house
- B.
Cancellation
- C.
Waitlist
- D.
Overbooking
Correct Answer
A. Full houseExplanation
"Full house" means that all the rooms in the hotel have been sold and there are no vacancies. This term is commonly used in the hospitality industry to indicate that the hotel is fully occupied.Rate this question:
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- 6.
When a hotel takes more reservations than they have rooms available.
- A.
Cancellation
- B.
In-house
- C.
Full house
- D.
Overbooking
Correct Answer
D. OverbookingExplanation
Overbooking refers to the practice of a hotel accepting more reservations than it has available rooms. This is done in anticipation of cancellations or no-shows, with the aim of maximizing occupancy. However, if all guests show up, the hotel may face the situation of not having enough rooms for everyone. In such cases, the hotel may have to offer compensation or alternative accommodations to the affected guests.Rate this question:
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- 7.
To move a guest to another property due to overbooking.
- A.
Sleep out
- B.
Bump
- C.
Walk-in
- D.
Skipper
Correct Answer
B. BumpExplanation
Bump is the correct answer because it refers to the act of moving a guest to another property due to overbooking. When a hotel or accommodation is overbooked and doesn't have enough available rooms, they may have to "bump" a guest to another property or hotel nearby. This is done to accommodate all guests and ensure they have a place to stay, even if it is not at the originally booked property.Rate this question:
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- 8.
A guest who is not occupying the rooms for a particular night but still paying for the room and left belongings there.
- A.
Sleep out
- B.
Room only
- C.
Skipper
- D.
Waitlist
Correct Answer
A. Sleep outExplanation
The term "Sleep out" refers to a situation where a guest has paid for a room but is not actually occupying it for a specific night. In this scenario, the guest has chosen not to stay in the room but has left their belongings there. This could be due to various reasons such as staying with a friend or family member, or simply not needing the room for that particular night. The guest still pays for the room despite not using it, hence the term "Sleep out".Rate this question:
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- 9.
Refers to patrons who are staying in the hotel.
- A.
Resident Manager
- B.
In-house guest
- C.
Walk-in guest
- D.
Skipper
Correct Answer
B. In-house guestExplanation
The term "In-house guest" refers to patrons who are staying in the hotel. This means that they have already checked in and are currently occupying a room in the hotel. They are not walk-in guests who have just arrived, nor are they skipper guests who have left without checking out. The term "Resident Manager" is not related to the question, as it refers to a staff position within the hotel.Rate this question:
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- 10.
The guest has arrived before the check-in time.
- A.
Early arrival
- B.
Expected time of departure
- C.
Late arrival
- D.
Cancellation
Correct Answer
A. Early arrivalExplanation
The guest arriving before the check-in time is referred to as an early arrival. This means that the guest has reached the accommodation before the designated time for check-in.Rate this question:
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- 11.
Which acronym refers to "to be advice"?
- A.
ETA
- B.
ETD
- C.
TBA
- D.
FIT
Correct Answer
C. TBAExplanation
TBA stands for "to be advised" which means that the information or details will be provided at a later time. This acronym is commonly used in situations where the specific information is not yet available but will be communicated in the future.Rate this question:
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- 12.
It refers to people.
- A.
POA
- B.
PAX
- C.
FIT
- D.
COMP
Correct Answer
B. PAXExplanation
The correct answer is PAX because PAX is an abbreviation for "passengers" in the travel industry. It is commonly used to refer to the number of people traveling on a particular flight or in a certain accommodation.Rate this question:
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- 13.
A hotel room that is next to each other.
- A.
Suite room
- B.
Adjacent room
- C.
Adjoining room
- D.
Room only
Correct Answer
B. Adjacent roomExplanation
An adjacent room refers to a hotel room that is located next to another room. It suggests that the two rooms are in close proximity to each other, making it convenient for guests who may be traveling together or prefer to have their rooms close by. The term "adjacent" implies a physical connection or proximity, indicating that the rooms are side by side or next to each other.Rate this question:
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- 14.
Refers to a lighter breakfast choice from the buffet.
- A.
Buffet breakfast
- B.
Continental breakfast
- C.
Full breakfast
- D.
American breakfast
Correct Answer
B. Continental breakfastExplanation
A continental breakfast typically consists of lighter and simpler options compared to a full or American breakfast. It usually includes items such as pastries, bread, cereal, fruit, and yogurt. This choice is often preferred by individuals who prefer a lighter meal in the morning or who want to start their day with healthier options.Rate this question:
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- 15.
A patron who arrives at the hotel without a reservation.
- A.
Skipper
- B.
In-house guest
- C.
Walk-in guest
- D.
Guest
Correct Answer
C. Walk-in guestExplanation
A walk-in guest refers to a patron who arrives at a hotel without a prior reservation. This means that the guest did not book a room in advance and instead decides to check-in on the spot. The term "walk-in" implies that the guest physically walks into the hotel without any prior arrangement. This is in contrast to an in-house guest who is already staying at the hotel or a skipper who leaves the hotel without paying. Therefore, a walk-in guest is the most appropriate term to describe a patron who arrives at the hotel without a reservation.Rate this question:
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- 16.
A room that has an additional living space separate from the bedroom.
- A.
Suite room
- B.
Adjacent room
- C.
Adjoining room
- D.
Room only
Correct Answer
A. Suite roomExplanation
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- 17.
This is the standard rate charged for a particular room type with no discounts.
- A.
Corporate rate
- B.
Industry rate
- C.
Published rate
- D.
Long staying rate
Correct Answer
C. Published rateExplanation
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- 18.
A discounted hotel rate extended to people employed in the Tourism & Hospitality industry.
- A.
Corporate rate
- B.
Industry rate
- C.
Published rate
- D.
Long staying rate
Correct Answer
B. Industry rateExplanation
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- 19.
A guest who has a bad record with the venue and whom we wish not to accommodate again.
- A.
Walk-in guest
- B.
Sleep out
- C.
Skipper
- D.
Blacklisted
Correct Answer
D. BlacklistedExplanation
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- 20.
The guest has been granted a departure time later than the usual check-out time.
- A.
Early departure
- B.
Early arrival
- C.
Late check out
- D.
Late arrival
Correct Answer
C. Late check outExplanation
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