Hotel Reservation Terminology Quiz

The guest arriving before the check-in time is referred to as an early arrival. This means that the guest has reached the accommodation before the designated time for check-in.

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Overbooking refers to the practice of a hotel accepting more reservations than it has available rooms. This is done in anticipation of cancellations or no-shows, with the aim of maximizing occupancy. However, if all guests show up, the hotel may face the situation of not having enough rooms for everyone. In such cases, the hotel may have to offer compensation or alternative accommodations to the affected guests.

No show refers to a situation where a guest with a guaranteed reservation fails to arrive at the venue. In this case, the guest made a reservation but did not show up, resulting in a no show.

The term "skipper" refers to a person who leaves without paying their bill or account. In this context, it means that the dishonest guest has departed without settling their dues.

"Full house" means that all the rooms in the hotel have been sold and there are no vacancies. This term is commonly used in the hospitality industry to indicate that the hotel is fully occupied.

A walk-in guest refers to a patron who arrives at a hotel without a prior reservation. This means that the guest did not book a room in advance and instead decides to check-in on the spot. The term "walk-in" implies that the guest physically walks into the hotel without any prior arrangement. This is in contrast to an in-house guest who is already staying at the hotel or a skipper who leaves the hotel without paying. Therefore, a walk-in guest is the most appropriate term to describe a patron who arrives at the hotel without a reservation.

TBA stands for "to be advised" which means that the information or details will be provided at a later time. This acronym is commonly used in situations where the specific information is not yet available but will be communicated in the future.

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An adjoining room refers to a hotel room that is connected to another room by a common door. This allows guests in both rooms to easily access each other's spaces without having to go through a hallway or public area. It provides convenience for families or groups traveling together who want to have separate rooms but still be able to easily communicate and spend time together.

The term "In-house guest" refers to patrons who are staying in the hotel. This means that they have already checked in and are currently occupying a room in the hotel. They are not walk-in guests who have just arrived, nor are they skipper guests who have left without checking out. The term "Resident Manager" is not related to the question, as it refers to a staff position within the hotel.

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Bump is the correct answer because it refers to the act of moving a guest to another property due to overbooking. When a hotel or accommodation is overbooked and doesn't have enough available rooms, they may have to "bump" a guest to another property or hotel nearby. This is done to accommodate all guests and ensure they have a place to stay, even if it is not at the originally booked property.

The correct answer is PAX because PAX is an abbreviation for "passengers" in the travel industry. It is commonly used to refer to the number of people traveling on a particular flight or in a certain accommodation.

The term "Sleep out" refers to a situation where a guest has paid for a room but is not actually occupying it for a specific night. In this scenario, the guest has chosen not to stay in the room but has left their belongings there. This could be due to various reasons such as staying with a friend or family member, or simply not needing the room for that particular night. The guest still pays for the room despite not using it, hence the term "Sleep out".

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An adjacent room refers to a hotel room that is located next to another room. It suggests that the two rooms are in close proximity to each other, making it convenient for guests who may be traveling together or prefer to have their rooms close by. The term "adjacent" implies a physical connection or proximity, indicating that the rooms are side by side or next to each other.

A continental breakfast typically consists of lighter and simpler options compared to a full or American breakfast. It usually includes items such as pastries, bread, cereal, fruit, and yogurt. This choice is often preferred by individuals who prefer a lighter meal in the morning or who want to start their day with healthier options.

This rate is provided when the guest is not actually paying for the room. In other words, the guest is not required to pay any amount for the accommodation. This could be due to various reasons such as a complimentary stay, a promotional offer, or a special arrangement with the hotel.

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