Hotel Reservation Terminology Quiz
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Do you want to work in the hospitality industry, or are you already working there? Are you well aware of hotel reservation terminologies? If so, take the quiz below and put your hotel vocabulary knowledge to the test. This quiz contains a handy glossary with hotel terminologies, business jargon, and reservation summary. Do you think you can survive a week working in a hotel? If you would be able to achieve at least 70% marks on this test, then you can do so easily. Good luck!
- 1.A hotel room interconnected by a common door.
- A.
Suite room
- B.
Adjacent room
- C.
Adjoining room
- D.
Room only
- 2.A guaranteed reservation but the guest did not arrive at the venue.
- A.
Sleep out
- B.
Guaranteed
- C.
No show
- D.
Skipper
- 3.A dishonest guest who has departed without paying their account.
- A.
Sleep out
- B.
Guaranteed
- C.
No show
- D.
Skipper
- 4.This rate is provided when the guest is not actually paying for the room.
- A.
Free of charge
- B.
Free independent traveler
- C.
Industry rate
- D.
Extra person rate
- 5.The hotel has sold all available rooms.
- A.
Full house
- B.
Cancellation
- C.
Waitlist
- D.
Overbooking
- 6.When a hotel takes more reservations than they have rooms available.
- A.
Cancellation
- B.
In-house
- C.
Full house
- D.
Overbooking
- 7.To move a guest to another property due to overbooking.
- A.
Sleep out
- B.
Bump
- C.
Walk-in
- D.
Skipper
- 8.A guest who is not occupying the rooms for a particular night but still paying for the room and left belongings there.
- A.
Sleep out
- B.
Room only
- C.
Skipper
- D.
Waitlist
- 9.Refers to patrons who are staying in the hotel.
- A.
Resident Manager
- B.
In-house guest
- C.
Walk-in guest
- D.
Skipper
- 10.The guest has arrived before the check-in time.
- A.
Early arrival
- B.
Expected time of departure
- C.
Late arrival
- D.
Cancellation
- 11.Which acronym refers to "to be advice"?
- A.
ETA
- B.
ETD
- C.
TBA
- D.
FIT
- 12.It refers to people.
- A.
POA
- B.
PAX
- C.
FIT
- D.
COMP
- 13.A hotel room that is next to each other.
- A.
Suite room
- B.
Adjacent room
- C.
Adjoining room
- D.
Room only
- 14.Refers to a lighter breakfast choice from the buffet.
- A.
Buffet breakfast
- B.
Continental breakfast
- C.
Full breakfast
- D.
American breakfast
- 15.A patron who arrives at the hotel without a reservation.
- A.
Skipper
- B.
In-house guest
- C.
Walk-in guest
- D.
Guest
- 16.A room that has an additional living space separate from the bedroom.
- A.
Suite room
- B.
Adjacent room
- C.
Adjoining room
- D.
Room only
- 17.This is the standard rate charged for a particular room type with no discounts.
- A.
Corporate rate
- B.
Industry rate
- C.
Published rate
- D.
Long staying rate
- 18.A discounted hotel rate extended to people employed in the Tourism & Hospitality industry.
- A.
Corporate rate
- B.
Industry rate
- C.
Published rate
- D.
Long staying rate
- 19.A guest who has a bad record with the venue and whom we wish not to accommodate again.
- A.
Walk-in guest
- B.
Sleep out
- C.
Skipper
- D.
Blacklisted
- 20.The guest has been granted a departure time later than the usual check-out time.
- A.
Early departure
- B.
Early arrival
- C.
Late check out
- D.
Late arrival
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