NCCT Prep Communication, Equip.Supplies

18 Questions | Total Attempts: 281

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NCCT Quizzes & Trivia

NCCT Prep Communication, Equipment Suplllies is a quiz for medical and healthcare practitioners to gauge and advance knowledge on the subject. How good are you with these two? Find out below and all the best.


Questions and Answers
  • 1. 
    A system whereby large quanitites of data can be accessed, searched, sorted, and arranged very rapidly by computer is called an ________ system
    • A. 

      Word processing

    • B. 

      Electronic scheduling

    • C. 

      Research

    • D. 

      Database management

  • 2. 
    A computer monitor, hard drive, and printer are known as ________?
    • A. 

      Software

    • B. 

      Hardware

    • C. 

      Processing equipment

    • D. 

      Visual displays

  • 3. 
    The term for technology that tells a computer what to do is known as the ______?
    • A. 

      Ram

    • B. 

      Software

    • C. 

      Hardware

    • D. 

      Disc space

  • 4. 
    The computer key DEL command means______?
    • A. 

      Deliver

    • B. 

      Delete

    • C. 

      Discard

    • D. 

      Directory

  • 5. 
    The computer's directional keys ________.
    • A. 

      Start the machine

    • B. 

      Are used with the control key

    • C. 

      Move the cursor, right, left,up and down

    • D. 

      Correct typing mistakes

  • 6. 
    Referring to computers, the term "user friendly" refers to what?
    • A. 

      How well written the manual is

    • B. 

      How many documents the system will handle

    • C. 

      Can the system be cost effective

    • D. 

      How easy the system is to operate

  • 7. 
    The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.
    • A. 

      Coding

    • B. 

      Word manipulation

    • C. 

      Classification

    • D. 

      Diagnostic numbering

  • 8. 
    A business letter written in full block style will have all lines ____.
    • A. 

      Right justified

    • B. 

      Indented 5 spaces

    • C. 

      Equally spaced vertically

    • D. 

      At the left margin

  • 9. 
    Making a duplicate file to protect compputer information from being lost is called making a ______.
    • A. 

      Backup

    • B. 

      Batch

    • C. 

      Saved disc

    • D. 

      Copy

  • 10. 
    When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
    • A. 

      Comma

    • B. 

      None

    • C. 

      Asterisk

    • D. 

      Colon

  • 11. 
    A newsletter that weighs less than one pound would be considered _______ class mail.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 12. 
    What office instrument is designed to recieve and send printed documents via the telephone?
    • A. 

      Wire service

    • B. 

      Office scanner

    • C. 

      Fax machine

    • D. 

      Copy machine

  • 13. 
    Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 14. 
    Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 15. 
    Before placing a telephone caller on hold it is appropriate to _______.
    • A. 

      Ask if you may put the caller on hold

    • B. 

      Wait for the caller to confirm they can wait

    • C. 

      Obtain a return phone number

    • D. 

      All answers are correct

  • 16. 
    An incoming call should be answered by the _____ ring
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 17. 
    Which one of the following items is not needed when taking a routine phone message?
    • A. 

      Caller's name

    • B. 

      Caller's return phone number

    • C. 

      Current days date

    • D. 

      Caller's drivers license #

  • 18. 
    Prior to answering an incoming call the medical assistant should _______.
    • A. 

      Smile

    • B. 

      Finish up with the previous call

    • C. 

      Screen the call with the caller id

    • D. 

      Release any anger