NCCT Prep Communication, Equip.Supplies

The computer key DEL command refers to the action of deleting or removing something. It is commonly used to delete files, folders, or selected text. The other options - deliver, discard, and directory - do not accurately represent the function of the DEL command. Therefore, the correct answer is delete.

When taking a routine phone message, the caller's drivers license number is not needed. The purpose of taking a phone message is to record important information such as the caller's name, their return phone number, and the current day's date. The drivers license number is not relevant in this context and is not required for the purpose of leaving a message or returning a call.

The term "user friendly" in the context of computers refers to how easy the system is to operate. It implies that the system is designed in a way that is intuitive and easy to navigate, allowing users to easily understand and interact with it without requiring extensive training or technical knowledge. This term does not refer to how well written the manual is, how many documents the system will handle, or whether the system is cost-effective.

A fax machine is an office instrument designed to receive and send printed documents via the telephone. It uses a combination of scanning and transmitting technology to convert physical documents into electronic signals that can be sent over telephone lines. The recipient's fax machine then receives the signals and prints out a copy of the original document. This allows for quick and convenient transmission of documents without the need for physical delivery or mailing.

The process of changing words into numbers so that computers can be used in processing insurance claims is called coding. Coding involves assigning numerical values or codes to different words or variables, allowing the computer to understand and manipulate the data efficiently. This conversion enables the computer to perform calculations, comparisons, and other operations necessary for processing insurance claims accurately and quickly.

The computer's directional keys are used to move the cursor in different directions: right, left, up, and down. These keys allow the user to navigate through documents, web pages, and other interfaces by controlling the position of the cursor. They are not used to start the machine or correct typing mistakes. However, they can be combined with the control key to perform additional functions such as selecting text or navigating between tabs.

A computer monitor, hard drive, and printer are known as hardware because they are physical components of a computer system. Hardware refers to the tangible parts of a computer that can be seen and touched. In this case, the monitor, hard drive, and printer are all physical devices that are used to display visual information, store data, and produce physical copies respectively. Software, on the other hand, refers to the programs and instructions that run on the computer system. Processing equipment and visual displays are not accurate terms to describe these components.

Making a duplicate file to protect computer information from being lost is commonly known as creating a backup. A backup is a copy of important data or files that can be used to restore the original files in case of data loss or system failure. It is a crucial practice to ensure the safety and availability of important information.

Software refers to the programs and operating systems that run on a computer and give it instructions on what tasks to perform. It is the term used to describe the technology that tells a computer what to do. RAM, hardware, and disc space are all components or resources of a computer, but they do not specifically refer to the technology that gives instructions. Therefore, software is the correct answer.

An incoming call should be answered by the third ring because it is considered to be the standard practice in most phone etiquette. Answering the call on the first or second ring might be too rushed and may not give the person enough time to prepare or locate the phone. On the other hand, waiting until the fourth ring might give the impression of being unresponsive or disinterested. Therefore, the third ring strikes a balance between being prompt and giving the caller enough time to connect.

A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a database management system. This system allows for efficient storage, retrieval, and manipulation of data, making it easier for users to organize and analyze information. It provides tools and functionalities to handle data efficiently, ensuring data integrity and security. Word processing, electronic scheduling, and research systems may involve data management to some extent, but they do not specifically focus on the efficient handling of large quantities of data like a database management system does.

A business letter written in full block style will have all lines at the left margin. In full block style, all lines start at the left margin and are not indented. This format gives the letter a clean and professional appearance. Each line, including the date, sender's address, recipient's address, salutation, body paragraphs, and closing, starts at the left margin. This style is commonly used in business communication as it is straightforward and easy to read.

The correct answer is "smile" because as a medical assistant, it is important to create a positive and welcoming environment for patients. Smiling before answering an incoming call can help convey friendliness and professionalism, making patients feel more comfortable and at ease. It can also set a positive tone for the conversation and help build a good rapport with the caller.

Before placing a telephone caller on hold, it is appropriate to ask if you may put the caller on hold, wait for the caller to confirm they can wait, and obtain a return phone number. All of these actions are considered courteous and professional when dealing with telephone callers. Asking for permission shows respect for the caller's time, waiting for confirmation ensures that the caller is willing to wait, and obtaining a return phone number allows for follow-up if the call gets disconnected.

In a business letter, the salutation should be followed by a colon. This is because a colon is used to introduce a list, an explanation, or a formal statement. In the context of a business letter, the colon is used to indicate that the body of the letter will follow after the salutation.

Business or handwritten mail that weighs less than 11 ounces is known as first class mail. This classification is used for lightweight mail items that require faster delivery and more reliable service. First class mail is typically prioritized over other classes of mail and is subject to higher postage rates.

The correct answer is "fourth" because parcel post or fourth class mail is commonly used for shipping bound printed matter, film, and sound recordings. This class of mail is typically used for items that are not time-sensitive and do not require expedited delivery. It is a cost-effective option for shipping these types of items.

A newsletter that weighs less than one pound would be considered third class mail. This is because third class mail is typically used for bulk mailings, such as advertisements or promotional materials, that are not time-sensitive and can be delivered within a longer timeframe. Since the newsletter weighs less than one pound, it falls within the weight limit for third class mail.