This is a fun quiz to test your appreciation of the basics of customer Service. Have fun, print your certificate and enjoy every bit of the celebrations. Your Service throughout the year is highly appreciated!
Tone of voice
"I don't know."
"Just a second."
"I'll find out."
A. Keeping loyal customers is less expensive than finding new customers.
B. Keeping loyal customers is more expensive than finding new customers.
C. Keeping loyal customers and finding new customers are equally expensive.
A. Are paying attention.
B. Are busy with other matters.
C. Have other customers to deal with.
A. Did you read your confirmation letter?
B. Sorry, your result will be out 13 working days after the exams date.
C. Your result is not ready please.
A. Strict, Straight to the point and Policy oriented
B. Firm and time Conscious
C. Nice but firm.
D. Firm but nice
Here's an interesting quiz for you.