Answer the quiz by yourself in a quiet time before opening or after working hours.
Call to consult other store managers / operations and then answer the quiz before opening or after working hours.
Print copies, hand them to your store team members and wait for their feedback before submitting and then answer the quiz within the time period.
Call your Customer Care representative and get their advice on how to score higher.
Call/email Alshaya Contact Centre and tell them about the situation and register a request to modify the customer information.
Apologise to the customer and register the customer again.
Acknowledge the customer, tell them about the mistake that happened and register customer feedback through MyAEP
None of the above.
Politely offer another alternative without embarrassing the customer and follow the reaction.
Be truthful and inform the customer of the bad choice.
Reinforce the customer's decision and inform her that she made a good choice.
Help her locate the items, take them to the till and move on to the next customer.
“Let me show you where it is”.
“You can find it in the kids section in the second floor, would you like me to show you”.
“I don’t know. Would you please ask the staff standing over there”.
“Did you check the kids section; we have a new collection there”.
Make more cards by photocopying and use the copy cards instead.
Call your operation and ask them what to do.
Call the Contact Centre in your country and ask them to deliver more cards.
Submit request through MyAEP.
Check the dress is in re-sellable condition, and are still current season and refund her to make her happy, as customer is always right.
Politely explain to the customer that an exchange is possible, suggest options, suggest alternatives and be assertive.
Call your operation manager for advice on how to deal with the situation.
Acknowledge her feelings, contact Customer Care and log a complaint and let them deal with the situation.
Let the LP Supervisor deal with the situation.
Call the Customer Care immediately and ask them to apologise to the customer.
Apologise to the customer, fix the problem and thank the customer for her understanding.
Call your operations for advice.
I greet my customer as it is part of Alshaya SHOPPIE standards.
I greet my customer to make them feel welcomed and serve as an ice breaker for further conversation.
I greet my customer to show respect and courtesy.
I greet my customer as it is in my job description.
You will try your best to serve the customer and a get a high score on SHOPPIE.
You let the store manager know about the situation and call other stores in your location informing them about it.
You continue serving the customer, and then immediately report the incident to your Customer Care representative.
You ask the customer to provide you with his full details and contact operations for guidance.
Call the operations immediately, explain the incident and ask them to contact Customer Care.
Call LP and get permission to view the recorded CCTV.
Submit your feedback through the system and contact your Customer Care representative.
Call the Alshaya Contact Centre and ask them to delete the visit.
Apologise to the customer and call the Alshaya Contact Centre and ask for approval to offer the customer the difference in cash.
Apologise to the customer, obtain an over write and offer her the lowest of two prices.
Ask the customer to wait for few minutes until you contact your operations manager for approval.
Apologise to the customer and offer an alternative item matching the price range.
State the total amount of the bill and the balance.
State the total amount of the bill, the amount of cash received and the balance
State the total amount of the bill.
Advice the customer to pay with cash as this will speed up the process.