May 2014 Retail Quiz

23 Questions | Total Attempts: 117

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Customer Quizzes & Trivia

You will have 30 minutes to complete this quiz. Good Luck!


Questions and Answers
  • 1. 
    With our trade-in program the customer is allowed to trade in their device and receive up to a _____________ credit per device.
    • A. 

      $250

    • B. 

      $300

    • C. 

      $350

    • D. 

      There are no set amount, the amount is decided by Clover Wireless.

  • 2. 
    We allow customers to trade-in up to _____________ devices at a time per line.
    • A. 

      1

    • B. 

      3

    • C. 

      5

    • D. 

      A customer can trade in unlimited amounts of phones as long as they are in working order.

  • 3. 
    The trade-in program is only available for post-paid accounts.
    • A. 

      True

    • B. 

      False

  • 4. 
    To trade-in a phone and receive a credit for it, the phone must power on.
    • A. 

      True

    • B. 

      False

  • 5. 
    A family of 4 can get service with IWS on a Freedom Family Plan with unlimited talk and text for as little as _______________.
    • A. 

      $70 per month

    • B. 

      $90 per month

    • C. 

      $110 per month

    • D. 

      $130 per month

  • 6. 
    The Individual Freedom Plan including unlimited talk + text + 4G Web w/ Hotspot  costs ____________________
    • A. 

      $65 per month

    • B. 

      $70 per month

    • C. 

      $75 per month

    • D. 

      $80 per month

  • 7. 
    Each line on our Freedom Family Plans can have a different amount of high-speed data.
    • A. 

      True

    • B. 

      False

  • 8. 
    When a customer who is on our  $55 Unlimited Talk + Text  + 3GB of high-speed web uses 3GB of high-speed web, their data will stop working.
    • A. 

      True

    • B. 

      False

  • 9. 
    U S Cellular, AT&T and Verizon all offer unlimited  plans with unlimited data, but they cost more than the unlimited talk, text and data plans with iWireless.
    • A. 

      True

    • B. 

      False

  • 10. 
    Customers may add up to ______________ lines per account.
    • A. 

      10

    • B. 

      8

    • C. 

      6

    • D. 

      5

  • 11. 
    With our current Spring PIA promotions a customer can choose from _______________ phones for free when the customer is porting in their number. 
    • A. 

      3

    • B. 

      5

    • C. 

      7

    • D. 

      9

  • 12. 
    Every customer porting in a number to our PIA plans will get a $50 port-in credit no matter the price of the phone.
    • A. 

      True

    • B. 

      False

  • 13. 
    Current EIP customers must have their phones paid off in full before they can migrate to the new Freedom Plan pricing.
    • A. 

      True

    • B. 

      False

  • 14. 
    All of the following phones require the purchase of a $45 TTW on the Spring PIA promotion except for the ________________________ .
    • A. 

      Alcatel 918

    • B. 

      Samsung Exhibit T759

    • C. 

      IWireless Liberty

    • D. 

      ZTE Z221

  • 15. 
    The Post Pay Port In Credit is $100.
    • A. 

      True

    • B. 

      False

  • 16. 
    To receive payment of ETF or HIP a handset must be traded in at time of activation.
    • A. 

      True

    • B. 

      False

  • 17. 
    After successful port, the customer must submit a final bill showing their ETF/HIP amount and proper paperwork within _______________.
    • A. 

      7 Business Days

    • B. 

      30 Days

    • C. 

      60 Days

    • D. 

      90 Days

  • 18. 
    The Wireless Consultant activating a customer with the ETF promotion is responsible for submitting the customer's final bill to our corporate office.
    • A. 

      True

    • B. 

      False

  • 19. 
    With our current promotion a customer can switch to iWireless and we'll pay up to ____________ of their ETF/HIP per line (including port in).
    • A. 

      $150

    • B. 

      $350

    • C. 

      $750

    • D. 

      $950

  • 20. 
    A customer can receive trade-in credits in addition to the ETF credits.
    • A. 

      True

    • B. 

      False

  • 21. 
    A customer can port in up to 10 lines per account.  However, only ___________ of those lines will be eligible for the ETF promotion.
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 22. 
    If a customer has a 2 year agreement (ETF) and HIP on the same line from their current carrier we will pay _______________.
    • A. 

      Both the EIP and HIP up to $350 total including the port in

    • B. 

      The EIP or HIP only. The customer can choose the higher dollar amount one up to $350

    • C. 

      Both in full

    • D. 

      The amount collected for the traded in phone which will determine the EIP and HIP payment

  • 23. 
    The customer needs to trade-in the same device that is on their previous carrier's  ETF or HIP statement to receive the ETF credit.
    • A. 

      True

    • B. 

      False

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