# May 2014 Retail Quiz

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Quizzes Created: 4 | Total Attempts: 694
Questions: 23 | Attempts: 266

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• 1.

### With our trade-in program the customer is allowed to trade in their device and receive up to a _____________ credit per device.

• A.

\$250

• B.

\$300

• C.

\$350

• D.

There are no set amount, the amount is decided by Clover Wireless.

B. \$300
Explanation
The trade-in program allows customers to trade in their device and receive a credit per device. The specific amount of credit that a customer can receive is not mentioned in the question, but the correct answer is \$300.

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• 2.

### We allow customers to trade-in up to _____________ devices at a time per line.

• A.

1

• B.

3

• C.

5

• D.

A customer can trade in unlimited amounts of phones as long as they are in working order.

C. 5
Explanation
Customers are allowed to trade-in up to 5 devices at a time per line. This means that a customer can trade in a maximum of 5 devices when participating in the trade-in program.

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• 3.

### The trade-in program is only available for post-paid accounts.

• A.

True

• B.

False

A. True
Explanation
The trade-in program is only available for post-paid accounts. This means that customers who have post-paid accounts are eligible to participate in the trade-in program, where they can trade in their old devices for credit towards the purchase of a new device. Customers with pre-paid accounts or other types of accounts are not eligible for this program. Therefore, the statement "The trade-in program is only available for post-paid accounts" is true.

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• 4.

### To trade-in a phone and receive a credit for it, the phone must power on.

• A.

True

• B.

False

A. True
Explanation
In order to trade-in a phone and receive a credit for it, the phone must power on. This is because the functionality of the phone is a crucial factor in determining its value and eligibility for trade-in. If the phone does not power on, it may indicate that there are underlying issues or damage that could affect its resale value. Therefore, it is necessary for the phone to power on in order to qualify for a trade-in credit.

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• 5.

### A family of 4 can get service with IWS on a Freedom Family Plan with unlimited talk and text for as little as _______________.

• A.

\$70 per month

• B.

\$90 per month

• C.

\$110 per month

• D.

\$130 per month

B. \$90 per month
Explanation
A family of 4 can get service with IWS on a Freedom Family Plan with unlimited talk and text for as little as \$90 per month.

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• 6.

### The Individual Freedom Plan including unlimited talk + text + 4G Web w/ Hotspot  costs ____________________

• A.

\$65 per month

• B.

\$70 per month

• C.

\$75 per month

• D.

\$80 per month

C. \$75 per month
Explanation
The correct answer is \$75 per month. The Individual Freedom Plan includes unlimited talk, text, and 4G web with hotspot. This means that customers can make unlimited phone calls, send unlimited text messages, and have unlimited access to the internet at 4G speed. Additionally, they can use their phone as a hotspot to connect other devices to the internet. All of these features are available for a monthly cost of \$75.

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• 7.

### Each line on our Freedom Family Plans can have a different amount of high-speed data.

• A.

True

• B.

False

A. True
Explanation
The statement is true because on Freedom Family Plans, each line can have a different amount of high-speed data. This means that each individual on the plan can have a data allowance that suits their needs, allowing for flexibility and customization within the plan.

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• 8.

### When a customer who is on our  \$55 Unlimited Talk + Text  + 3GB of high-speed web uses 3GB of high-speed web, their data will stop working.

• A.

True

• B.

False

B. False
Explanation
When a customer who is on our \$55 Unlimited Talk + Text + 3GB of high-speed web uses 3GB of high-speed web, their data will not stop working. This means that even after using up the allotted 3GB of high-speed web, the customer will still be able to access the internet, although at a reduced speed.

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• 9.

### U S Cellular, AT&T and Verizon all offer unlimited  plans with unlimited data, but they cost more than the unlimited talk, text and data plans with iWireless.

• A.

True

• B.

False

B. False
Explanation
The explanation for the correct answer is that the statement is false because it states that U S Cellular, AT&T, and Verizon all offer unlimited plans with unlimited data, but they cost more than the unlimited talk, text, and data plans with iWireless. However, the statement does not provide any evidence or comparison of the prices for these plans, so it cannot be determined if they actually cost more or not. Therefore, the answer is false as the statement is based on incomplete information.

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• 10.

### Customers may add up to ______________ lines per account.

• A.

10

• B.

8

• C.

6

• D.

5

A. 10
Explanation
Customers are allowed to add up to 10 lines per account.

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• 11.

### With our current Spring PIA promotions a customer can choose from _______________ phones for free when the customer is porting in their number.

• A.

3

• B.

5

• C.

7

• D.

9

C. 7
Explanation
With our current Spring PIA promotions, customers have the option to select 7 phones for free when they decide to port in their number.

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• 12.

### Every customer porting in a number to our PIA plans will get a \$50 port-in credit no matter the price of the phone.

• A.

True

• B.

False

B. False
Explanation
The statement is false because it states that every customer porting in a number to their PIA plans will get a \$50 port-in credit regardless of the phone price. However, this may not be true as the port-in credit may vary depending on the price of the phone.

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• 13.

### Current EIP customers must have their phones paid off in full before they can migrate to the new Freedom Plan pricing.

• A.

True

• B.

False

B. False
Explanation
Current EIP customers do not need to have their phones paid off in full before they can migrate to the new Freedom Plan pricing.

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• 14.

### All of the following phones require the purchase of a \$45 TTW on the Spring PIA promotion except for the ________________________ .

• A.

Alcatel 918

• B.

Samsung Exhibit T759

• C.

IWireless Liberty

• D.

ZTE Z221

D. ZTE Z221
Explanation
The ZTE Z221 does not require the purchase of a \$45 TTW on the Spring PIA promotion.

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• 15.

### The Post Pay Port In Credit is \$100.

• A.

True

• B.

False

A. True
Explanation
The statement "The Post Pay Port In Credit is \$100" is true. This means that there is a credit of \$100 available for postpay port-in, which refers to the process of transferring a phone number from one carrier to another while still maintaining the same phone number.

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• 16.

### To receive payment of ETF or HIP a handset must be traded in at time of activation.

• A.

True

• B.

False

A. True
Explanation
In order to receive payment of ETF (Early Termination Fee) or HIP (Handset Incentive Program), it is necessary to trade in a handset at the time of activation. This means that if someone wants to terminate their contract early or take advantage of a handset incentive program, they must give back their current handset as part of the process. Therefore, the statement is true.

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• 17.

### After successful port, the customer must submit a final bill showing their ETF/HIP amount and proper paperwork within _______________.

• A.

• B.

30 Days

• C.

60 Days

• D.

90 Days

C. 60 Days
Explanation
The customer is required to submit a final bill showing their ETF/HIP amount and proper paperwork within 60 days after a successful port. This allows the company to verify and process the customer's request in a timely manner.

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• 18.

### The Wireless Consultant activating a customer with the ETF promotion is responsible for submitting the customer's final bill to our corporate office.

• A.

True

• B.

False

B. False
Explanation
The statement is false because it states that the Wireless Consultant activating a customer with the ETF promotion is responsible for submitting the customer's final bill to the corporate office. However, it is not the responsibility of the Wireless Consultant to submit the customer's final bill.

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• 19.

### With our current promotion a customer can switch to iWireless and we'll pay up to ____________ of their ETF/HIP per line (including port in).

• A.

\$150

• B.

\$350

• C.

\$750

• D.

\$950

B. \$350
Explanation
The correct answer is \$350. This means that if a customer switches to iWireless, the company will pay up to \$350 of their ETF/HIP per line, including port in. This promotion is currently being offered by iWireless.

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• 20.

• A.

True

• B.

False

A. True
Explanation
A customer can receive trade-in credits in addition to the ETF credits, meaning that they can receive credits for both trading in their old device and for terminating their current contract. This provides the customer with additional incentives and benefits for switching to a new device or service.

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• 21.

### A customer can port in up to 10 lines per account.  However, only ___________ of those lines will be eligible for the ETF promotion.

• A.

2

• B.

3

• C.

4

• D.

5

D. 5
Explanation
A customer can port in up to 10 lines per account, but only 5 of those lines will be eligible for the ETF promotion.

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• 22.

### If a customer has a 2 year agreement (ETF) and HIP on the same line from their current carrier we will pay _______________.

• A.

Both the EIP and HIP up to \$350 total including the port in

• B.

The EIP or HIP only. The customer can choose the higher dollar amount one up to \$350

• C.

Both in full

• D.

The amount collected for the traded in phone which will determine the EIP and HIP payment

A. Both the EIP and HIP up to \$350 total including the port in
Explanation
If a customer has a 2 year agreement (ETF) and HIP on the same line from their current carrier, we will pay both the EIP (Equipment Installment Plan) and HIP (Handset Installment Plan) up to a total of \$350, including the port-in of their phone number.

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• 23.

### The customer needs to trade-in the same device that is on their previous carrier's  ETF or HIP statement to receive the ETF credit.

• A.

True

• B.

False

B. False
Explanation
The statement is false because the customer does not need to trade-in the same device that is on their previous carrier's ETF or HIP statement to receive the ETF credit.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

• Current Version
• Mar 20, 2023
Quiz Edited by
ProProfs Editorial Team
• May 07, 2014
Quiz Created by
Mzacek

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