May 2014 Retail Quiz
You will have 30 minutes to complete this quiz. Good Luck!
- 1.With our trade-in program the customer is allowed to trade in their device and receive up to a _____________ credit per device.
- A.
$250
- B.
$300
- C.
$350
- D.
There are no set amount, the amount is decided by Clover Wireless.
- 2.We allow customers to trade-in up to _____________ devices at a time per line.
- A.
1
- B.
3
- C.
5
- D.
A customer can trade in unlimited amounts of phones as long as they are in working order.
- 3.The trade-in program is only available for post-paid accounts.
- A.
True
- B.
False
- 4.To trade-in a phone and receive a credit for it, the phone must power on.
- A.
True
- B.
False
- 5.A family of 4 can get service with IWS on a Freedom Family Plan with unlimited talk and text for as little as _______________.
- A.
$70 per month
- B.
$90 per month
- C.
$110 per month
- D.
$130 per month
- 6.The Individual Freedom Plan including unlimited talk + text + 4G Web w/ Hotspot costs ____________________
- A.
$65 per month
- B.
$70 per month
- C.
$75 per month
- D.
$80 per month
- 7.Each line on our Freedom Family Plans can have a different amount of high-speed data.
- A.
True
- B.
False
- 8.When a customer who is on our $55 Unlimited Talk + Text + 3GB of high-speed web uses 3GB of high-speed web, their data will stop working.
- A.
True
- B.
False
- 9.U S Cellular, AT&T and Verizon all offer unlimited plans with unlimited data, but they cost more than the unlimited talk, text and data plans with iWireless.
- A.
True
- B.
False
- 10.Customers may add up to ______________ lines per account.
- A.
10
- B.
8
- C.
6
- D.
5
- 11.With our current Spring PIA promotions a customer can choose from _______________ phones for free when the customer is porting in their number.
- A.
3
- B.
5
- C.
7
- D.
9
- 12.Every customer porting in a number to our PIA plans will get a $50 port-in credit no matter the price of the phone.
- A.
True
- B.
False
- 13.Current EIP customers must have their phones paid off in full before they can migrate to the new Freedom Plan pricing.
- A.
True
- B.
False
- 14.All of the following phones require the purchase of a $45 TTW on the Spring PIA promotion except for the ________________________ .
- A.
Alcatel 918
- B.
Samsung Exhibit T759
- C.
IWireless Liberty
- D.
ZTE Z221
- 15.The Post Pay Port In Credit is $100.
- A.
True
- B.
False
- 16.To receive payment of ETF or HIP a handset must be traded in at time of activation.
- A.
True
- B.
False
- 17.After successful port, the customer must submit a final bill showing their ETF/HIP amount and proper paperwork within _______________.
- A.
7 Business Days
- B.
30 Days
- C.
60 Days
- D.
90 Days
- 18.The Wireless Consultant activating a customer with the ETF promotion is responsible for submitting the customer's final bill to our corporate office.
- A.
True
- B.
False
- 19.With our current promotion a customer can switch to iWireless and we'll pay up to ____________ of their ETF/HIP per line (including port in).
- A.
$150
- B.
$350
- C.
$750
- D.
$950
- 20.A customer can receive trade-in credits in addition to the ETF credits.
- A.
True
- B.
False
- 21.A customer can port in up to 10 lines per account. However, only ___________ of those lines will be eligible for the ETF promotion.
- A.
2
- B.
3
- C.
4
- D.
5
- 22.If a customer has a 2 year agreement (ETF) and HIP on the same line from their current carrier we will pay _______________.
- A.
Both the EIP and HIP up to $350 total including the port in
- B.
The EIP or HIP only. The customer can choose the higher dollar amount one up to $350
- C.
Both in full
- D.
The amount collected for the traded in phone which will determine the EIP and HIP payment
- 23.The customer needs to trade-in the same device that is on their previous carrier's ETF or HIP statement to receive the ETF credit.
- A.
True
- B.
False
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