This quiz is applicable for Fasion & Footwear, Health & Beauty, Office Supplies, Home Furnishing, Limited Brands, Optics, Pharmacy, Dean & Deluca Retail and Castania Nut Boutique.
Getting the customer’s contact information.
Profession telephone etiquette.
Addressing the customer with the proper title (Sir/Madam).
All other answers are correct.
Share the idea with your operations and seek their approval to submit it to the Make A Difference programme.
Submit the idea directly through Make A Difference application on MyAep or call Alshaya Contact Centre.
Keep the idea and share it in the next brand management meeting.
Call Logistics department and share your idea directly with the team that can implement it.
Apologise to her, take her to the section and assist her in finding the proper gift.
Apologise to her and ask her politely to take a look around until you find the right person to help her.
Apologise to her and call your colleague on mobile to come back from his break.
Apologise to her and direct her to store manager for assistance.
You are doing all you can and serving the customers as quickly as possible.
You politely will ask every customer to pay cash as this will speed up the transaction.
You will continue serving customers accurately hoping they will understand the situation.
You acknowledge every customer waiting time thanking them for waiting and keep a positive attitude.
Do nothing as you might embarrass your colleague.
Inform your line manager and he/she will take the necessary action.
Wait till the one of the customers complain about it then bring it to your manager attention.
Choose an appropriate time and have a private conversation with your team member about the hygiene issue.
Help your colleague to join an English course that you know will help her.
Wait until the customer leaves, then ask your colleague why she didn’t call for your help.
Politely join the conversation in a natural way answer the customer’s questions.
Do nothing and mind your own business.
Be helpful and keep the bags under the till with the customer name and a telephone number attached to the bags.
Call a team member from LP to help the customer.
Politely tell the customer that you wish to help however you don’t have a safe area at the till that guarantees the security of the bags.
Refuse politely explaining the policy in regard to keeping customer personal belongings.
Check the wallet for civil ID to get the full customer contact details and call your customer.
Wait for 30 minutes, maybe the customer will remember and come back, if not call the mall security and report the incident.
After your shift take the wallet to the nearest police station and report the incident so you ensure that the customer gets it back.
Follow the LP process regarding lost and found and fill the required forms in your store.
Requesting an SMS for documentation, then process the transaction.
Apologizing that you can’t process the transaction without the customer personally being there.
Making sure that the customer knows that his card is being used and it’s not stolen.
Confirming the item purchased and telling him about refunds and exchange policy.
Do nothing, property and operations are informed, so your job is done.
Purchase paint and with the help of your colleagues repaint the wall.
Take money from the store petty cash and purchase paint in order to fix the wall during the night shift.
Follow up with your operations and property for urgent rescheduling of the re-painting.
Working with the team to accomplish our sales target.
Making sure that the customer is taken care of.
Focusing completely on the task at hand.
Finding out if a mystery shopper visited my store.
You apologise to the customer and immediately refund the item.
You tell the customer how sorry you are, but you cannot exchange or refund the item as it has passed allowed days for exchange and refund.
You give the customer Contact Centre number – they will know how to deal with the situation.
You will call the operation and take the approval for exchange of the damaged item.