Podc - Self Assessment On Management

37 Questions | Total Attempts: 33

SettingsSettingsSettings
Please wait...
Podc -  Self Assessment On Management

Welcome to the Labopharm quiz on management. This quiz contains 37 questions. You will need 1 to 2 hours to complete this quiz. You cannot save the quiz in the middle of the process. You have to answer all the questions to obtain the results. Special Note : Since you need 1 to 2 hours to complete this quiz and cannot save the quiz in the middle of the process, we recommend writing down your answers on paper in case the system do not work properly.


Questions and Answers
  • 1. 
    How many years of experience do you have as a manager?Special note (for this question only) : There is no correct or incorrect answer for this question only, even if the system will mention it.
    • A. 

      None

    • B. 

      1 to 3 years

    • C. 

      4 to 8 years

    • D. 

      9 to 14 years

    • E. 

      15 years and more

  • 2. 
    Wyther, a canadian pharma company would like to acquire a specialty company in a Spanish-speaking country in South America, for cost reduction of its pipeline manufacturing. However, to achieve this goal, it has to reduce its research program which constitute its future and could compromise the future product pipeline. This could also mean that there may be redundancies in one of the departments. The Executive team has to make a decision to approve to proceed or not.How should the Executive team approach this decision?
    • A. 

      By selecting an option which may result in immediate increase in the share price and will reassure the shareholders before the annual meeting next month.

    • B. 

      By expecting the CEO to make the ultimate decision since this decision may potentially have such a big impact.

    • C. 

      By defining all the options, describing each in terms of its strengths and weaknesses.

    • D. 

      By expecting the Head of the affected department to make the decision as this decision may affect the livelihood of some of his team.

  • 3. 
    Because it involves major structural changes in a specific department, how could the CEO ensure the Executive team engages in an open discussion on the subject ensuring the best approach for the company?
    • A. 

      Engage the team by asking tough challenging questions requiring well framed responses; forcing them to think of all possible alternatives.

    • B. 

      Discuss options, on an individual basis, favouring more open discussion, with the affected department leader(s) and make a decision.

    • C. 

      Ask each team member to provide alternative solutions to minimize the impact on the affected department and take a decision.

    • D. 

      Involve the team into a brainstorming session for the identification of alternatives and choose the most popular one.

  • 4. 
    However, there is a serious personality clash between some impacted by this decision members on the Executive team . There is also a history of poor communication and collaboration between these people. This situation will affect the collaboration and effective communication and will overall impact the decision making process. After several hours of discussion and after all members have listened to the arguments given by both members, the Executive team has realized there is a sense of urgency to change to insure the future success of the organization. Please choose the CORRECT statement:
    • A. 

      The Executive team should disregard the opinions of its members that do not get on, as this personality clash may taint their ability to make a rational decision.

    • B. 

      The decision should be based on the opinion of the majority because it is not always possible to please everybody 100% of the time.

    • C. 

      The Executive team should strive to reach the best possible decision for the group and all of its members, rather than opt to pursue a majority opinion, potentially to the detriment of a minority.

    • D. 

      Executive team members should not be given equal input into the process; some members should carry a weighted vote.

  • 5. 
    The negotiation process has to be started to obtain a consensus. There are 4 conditions to principled negotiations to have a successful outcome. Which of the following conditions will likely benefit the most from the proper negotiating tactics and will help to focus on problem resolution:
    • A. 

      Mutual trust.

    • B. 

      A positive relationship.

    • C. 

      Different interests (goals or objectives).

    • D. 

      Satisfactory zone of possible agreement.

  • 6. 
    A consensus has been reached to purchase the Latin American company. One of the impacted members was unable to reverse the decision of the team. How will the Executive team help him/her and the rest of the company to embrace the change? Which answer below presents the correct sequence of events?
    • A. 

      1. Create the vision 2. Create a sense of urgency 3. Communicate the vision 4. Alert the organization 5. Manage the planning and execution processes 7. Manage the planning and execution processes

    • B. 

      1. Alert the organization 2. Create a sense of urgency 3. Create the vision 4. Communicate the vision 5. Manage the planning and execution processes

    • C. 

      1. Create the vision 2. Alert the organization 3. Communicate the vision 4. Create a sense of urgency 5. Manage the planning and execution processes

    • D. 

      1. Alert the organization 2. Create the vision 3. Create a sense of urgency 4. Manage the planning and execution processes 5. Communicate the vision

  • 7. 
    You need to monitor the acquisition process to ensure success. What is the best way to monitor a successful change?
    • A. 

      Hold meetings as required to discuss progress on an ad-hoc basis as issues arise.

    • B. 

      Develop a strategic plan that includes specific and measurable goals to implement the vision and follow these up until closure.

    • C. 

      Evaluate final vs. expected outcome at the end of the project to determine if the implementation of the change has been successful.

    • D. 

      Look at the year end financial statements to verify that the change has been successful in improving company performance.

  • 8. 
    It has been noted that there was a misinterpretation of the product specification caused by the language differences during the process transfer to the new manufacturing facility.  All the batches imported into Canada that have been manufactured at this site were not tested according to the correct specification. What will you do?
    • A. 

      Immediately hire a translator and set up a training program in the new company to teach the personnel how to speak each other’s language.

    • B. 

      Investigate and determine the root cause, evaluate the impact on released batches and implement suitable corrective and preventative actions.

    • C. 

      Change the specification now for all ongoing batches and evaluate the impact on released batches.

    • D. 

      Immediately recall all impacted batches and initiate investigation later.

  • 9. 
    After the acquisition of the new specialty company in a Spanish-speaking country in South America, the integration process is in progress, unifying employees from both sites into the acquiring company organizational structure. New direct reports, new boss and colleagues are joining your team from the acquired company, while some of them are still located in the office in South America. You have been made in charge of the integration of your department.What would your first step be?
    • A. 

      Meet all new employees and explain/train on how the acquiring site department works (since it will now be their new ways of working).

    • B. 

      Gather information on newly acquired company ways of working and culture in order to develop an integration plan.

    • C. 

      Gather an impacted team of employees from both sites to create a comprehensive integration and tactical plan for the department.

    • D. 

      Develop a complete plan of actions, train the personal and implement.

  • 10. 
    The plan has been approved and the implementation is in progress. You are required to report on project status/progress and adherence to plan and timelines. As the team leader, which one of the following options would allow you to effectively guide your team in the direction it’s intended to go?
    • A. 

      Monitor progress daily and routinely.

    • B. 

      Narrowly define tasks and constantly inquire about their progress.

    • C. 

      Monitor progress at variable intervals.

    • D. 

      Involve the team in regular evaluation of the project progress.

  • 11. 
    You made your choice; you have decided to put a team together to facilitate the integration process. How would you then proceed to build an efficient, well working team? Which of the following should be prioritized?
    • A. 

      You explain the objective, divide it into manageable tasks which can be handled by skilled individuals and allocate proper resources and responsibilities.

    • B. 

      You seek that each person is the expert in his/her field and consider their decision primordially.

    • C. 

      You build human relationships which result in a minimum of human friction within the team.

    • D. 

      You provide the newly assembled team with the objective (including timeframe), assign a team leader and let the team determine roles & responsibilities.

  • 12. 
    You would then proceed to delegate authority within the team. Which of the following statements is correct regarding delegation?
    • A. 

      Delegation of tasks should be done only when necessary. Ultimate responsibility should be shared among the team members.

    • B. 

      The person in charge let the team identify who will be responsible for specific areas of the plan.

    • C. 

      Decisions should be centralized to the highest feasible level of the team.

    • D. 

      Delegated authority must equal responsibility to ensure completion of the job.

  • 13. 
    The team has successfully designed the integration plan. Now it is time to implement it. The integration of your department activities has a direct impact on other departments that your team has identified.  How would you then ensure the successful implementation of your plan and buy-in from such departments?
    • A. 

      Individually communicate the plan with department leaders and ask them to share this information with their personnel.

    • B. 

      Present your plan and explain your strategy at the next Executive team meeting and move forward with the implementation.

    • C. 

      Present the plan and impacts to the affected departments making sure they understand the rational of your decision and allowing them to recommend changes if necessary.

    • D. 

      Present your plan and explain your strategy at the next Executive team meeting and make a team decision on a majority basis.

  • 14. 
    A new project is starting, the office space has to be reconfigured to accommodate 20 new employees. In which specific sequence would you approach the project?
    • A. 

      Planning, Organizing, Controlling, Directing

    • B. 

      Planning, Directing, Controlling, Organizing

    • C. 

      Planning, Directing, Organizing, Controlling

    • D. 

      Planning, Organizing, Directing, Controlling

  • 15. 
    You are in charge of a project and decisions need to be taken. What would be the best approach for decision making?
    • A. 

      It depends on the circumstances involved.

    • B. 

      I always consult the involved employees and get their input.

    • C. 

      As I am in charge of this project, I will make the decisions.

    • D. 

      I always consult with higher management for their preferred option.

  • 16. 
    Your supervisor is having difficulty in coordinating his employees’ efforts and providing the appropriate resources in order to complete an important project. Which managerial function should he try to improve, in order to better coordinate human and material resources?
    • A. 

      Controlling

    • B. 

      Directing

    • C. 

      Organizing

    • D. 

      Planning

  • 17. 
    The employees in the unit seem to be unenthusiastic about the impending changes to the environment that will take place following the acquisition. What would be the best approach to improve the situation?
    • A. 

      Communicate some details of the change to employees to avoid extra questioning.

    • B. 

      Gather the employees in a meeting to explain the reasons for the acquisition and encourage feedback.

    • C. 

      Provide information on a need to know basis to prevent people getting over-anxious.

    • D. 

      Send an email to all employees to explain the reasons of the change.

  • 18. 
    The Executive team would like to create a new department. Planning and organizing activities will be required and can be broken down into 5 basic steps. Which of the following is the most appropriate order?
    • A. 

      1. Assign the jobs. 2. Establish goals for the work group based on organizational goals. 3. Determine what tasks must be completed 4. Provide necessary resources. 5. Delegate the proper authority to the people.

    • B. 

      1. Establish goals for the work group based on organizational goals. 2. Determine what tasks must be completed 3. Assign the jobs. 4. Delegate the proper authority to the people. 5. Provide necessary resources.

    • C. 

      1. Provide necessary resources. 2. Establish goals for the work group based on organizational goals. 3. Determine what tasks must be completed 4. Assign the jobs. 5. Delegate the proper authority to the people.

    • D. 

      1. Determine what tasks must be completed 2. Delegate the proper authority to the people. 3. Provide necessary resources. 4. Assign the jobs. 5. Establish goals for the work group based on organizational goals.

  • 19. 
    It is not clear to whom the new department will report to. Decision needs to be made. A decision-making process will be required and can be broken down into basic steps. Which of the following is the most appropriate order?
    • A. 

      1. decide 2. implement the decision 3. develop alternatives 4. evaluate the decision. 5. define the problem 6. identify decision criteria

    • B. 

      1. identify decision criteria 2. develop alternatives 3. decide 4. define the problem 5. evaluate the decision 6. implement the decision.

    • C. 

      1. define the problem 2. identify decision criteria 3. develop alternatives 4. decide 5. implement the decision 6. evaluate the decision.

    • D. 

      1. evaluate the decision. 2. develop alternatives 3. identify decision criteria 4. define the problem 5. decide 6. implement the decision

  • 20. 
    The supervisor of the new department will have to delegate responsibilities within the team. A delegation process follows a series of steps. Which of the following is the most appropriate order?
    • A. 

      1. appreciating 2. discussing 3. planning 4. preparing 5. auditing

    • B. 

      1. preparing 2. planning 3. appreciating 4. discussing 5. auditing

    • C. 

      1. appreciating 2. auditing 3. preparing 4. planning 5. discussing

    • D. 

      1. preparing 2. planning 3. discussing 4. auditing 5. appreciating

  • 21. 
    The supervisor of the new department will plan and set objectives to be achieved in regards to the team activities. Which answer is INCORRECT regarding planning and setting up objectives?
    • A. 

      Any project should be broken down into minor objectives.

    • B. 

      The sequence of activities is important when allocating priorities.

    • C. 

      Timing and scheduling is a vital part of planning.

    • D. 

      Planning would allow you to define the major objective.

  • 22. 
    During the periodic progress reporting to the CEO, you, as the implementation team leader, shared the information that the team believes there are risks of decreased customer service quality levels during the integration execution.  The CEO now questions whether such risks are realistic or a response to possible uncertainty feelings from the South American office. Which one of the following actions would better help you analyze and confirm the risk?
    • A. 

      With the team, determine predictable events that may interfere with customer satisfaction and construct a plausible set of scenarios.

    • B. 

      Establish good interpersonal relations with the South American team to make them feel at ease to share their concerns.

    • C. 

      With the team, and with potential consulting help, initiate the study of potential cost-benefit impact and present the data to the CEO.

    • D. 

      Given that customer service is a very important aspect of business, immediately implement a risk prevention plan focusing on customer service quality and provide periodic updates to the CEO.

  • 23. 
    A complaint arrives for one of the company’s products. While the complaint was found not to be realistic, several issues were identified during the investigation. These, if left unsolved, may pose serious product risk or even recall. You, as the leader of the testing team, are required to identify these issues and prevent that the quality of the product decreases. Which one of the following would help you achieve this task?
    • A. 

      Better planning and team communication.

    • B. 

      Optimization of the manufacturing activities that remove surprises and last minute decision making.

    • C. 

      Controlling the manufacturing and testing activities.

    • D. 

      Better decision making process and team responsibility.

  • 24. 
    The team has been put together with the mandate to develop an integration strategy. You are in charge of the project. During the second meeting, the enthusiasm you observed during the first meeting is no longer there. One person has expressed his opinion without further development and later on agreed with another team members’ suggestion which is totally contrary to what the person initially suggested. Such suggestion being the last given at the meeting, it was accepted without much discussion. At the next meeting, when checking in the progress of the decision taken, you notice that not much was done by the team. As the team leader, how would you deal with that situation?
    • A. 

      You insist on the importance of pursuing the decision taken at the previous meeting.

    • B. 

      You ask for additional resources to help out the team.

    • C. 

      Without wasting any more time, you assign the tasks to each team member and make it clear that you expect them to be completed by the next meeting.

    • D. 

      You open a discussion and encourage members to openly express opinions to find out if all were clear on what should have been done.

  • 25. 
    After a discussion with the team, several team members expressed their doubts that the decision taken was the right one. How would you proceed from now?
    • A. 

      You meet with each member to collect his opinion/suggestion and you take the final decision based on each member feedback.

    • B. 

      You call a meeting where you ensure that everyone’s opinion is expressed, challenged and considered and that the final decision is clear to and accepted by a majority of members of the team.

    • C. 

      You call a meeting where you ensure that everyone’s opinion is expressed, challenged and considered and that the final decision is clear to and accepted by all team members.

    • D. 

      You meet with each member to collect his opinion/suggestion, but to avoid any more lost of time and to ensure your project is still within the timelines, you decide to keep the decision taken at the first meeting.