Podc - Self Assessment On Management

37 Questions | Total Attempts: 29

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Podc -  Self Assessment On Management

Welcome to the Labopharm quiz on management. This quiz contains 37 questions. You will need 1 to 2 hours to complete this quiz. You cannot save the quiz in the middle of the process. You have to answer all the questions to obtain the results. Special Note : Since you need 1 to 2 hours to complete this quiz and cannot save the quiz in the middle of the process, we recommend writing down your answers on paper in case the system do not work properly.


Questions and Answers
  • 1. 
    How many years of experience do you have as a manager?Special note (for this question only) : There is no correct or incorrect answer for this question only, even if the system will mention it.
    • A. 

      None

    • B. 

      1 to 3 years

    • C. 

      4 to 8 years

    • D. 

      9 to 14 years

    • E. 

      15 years and more

  • 2. 
    • A. 

      By selecting an option which may result in immediate increase in the share price and will reassure the shareholders before the annual meeting next month.

    • B. 

      By expecting the CEO to make the ultimate decision since this decision may potentially have such a big impact.

    • C. 

      By defining all the options, describing each in terms of its strengths and weaknesses.

    • D. 

      By expecting the Head of the affected department to make the decision as this decision may affect the livelihood of some of his team.

  • 3. 
    • A. 

      Engage the team by asking tough challenging questions requiring well framed responses; forcing them to think of all possible alternatives.

    • B. 

      Discuss options, on an individual basis, favouring more open discussion, with the affected department leader(s) and make a decision.

    • C. 

      Ask each team member to provide alternative solutions to minimize the impact on the affected department and take a decision.

    • D. 

      Involve the team into a brainstorming session for the identification of alternatives and choose the most popular one.

  • 4. 
    However, there is a serious personality clash between some impacted by this decision members on the Executive team . There is also a history of poor communication and collaboration between these people. This situation will affect the collaboration and effective communication and will overall impact the decision making process. After several hours of discussion and after all members have listened to the arguments given by both members, the Executive team has realized there is a sense of urgency to change to insure the future success of the organization. Please choose the CORRECT statement:
    • A. 

      The Executive team should disregard the opinions of its members that do not get on, as this personality clash may taint their ability to make a rational decision.

    • B. 

      The decision should be based on the opinion of the majority because it is not always possible to please everybody 100% of the time.

    • C. 

      The Executive team should strive to reach the best possible decision for the group and all of its members, rather than opt to pursue a majority opinion, potentially to the detriment of a minority.

    • D. 

      Executive team members should not be given equal input into the process; some members should carry a weighted vote.

  • 5. 
    The negotiation process has to be started to obtain a consensus. There are 4 conditions to principled negotiations to have a successful outcome. Which of the following conditions will likely benefit the most from the proper negotiating tactics and will help to focus on problem resolution:
    • A. 

      Mutual trust.

    • B. 

      A positive relationship.

    • C. 

      Different interests (goals or objectives).

    • D. 

      Satisfactory zone of possible agreement.

  • 6. 
    A consensus has been reached to purchase the Latin American company. One of the impacted members was unable to reverse the decision of the team. How will the Executive team help him/her and the rest of the company to embrace the change? Which answer below presents the correct sequence of events?
    • A. 

      1. Create the vision 2. Create a sense of urgency 3. Communicate the vision 4. Alert the organization 5. Manage the planning and execution processes 7. Manage the planning and execution processes

    • B. 

      1. Alert the organization 2. Create a sense of urgency 3. Create the vision 4. Communicate the vision 5. Manage the planning and execution processes

    • C. 

      1. Create the vision 2. Alert the organization 3. Communicate the vision 4. Create a sense of urgency 5. Manage the planning and execution processes

    • D. 

      1. Alert the organization 2. Create the vision 3. Create a sense of urgency 4. Manage the planning and execution processes 5. Communicate the vision

  • 7. 
    You need to monitor the acquisition process to ensure success. What is the best way to monitor a successful change?
    • A. 

      Hold meetings as required to discuss progress on an ad-hoc basis as issues arise.

    • B. 

      Develop a strategic plan that includes specific and measurable goals to implement the vision and follow these up until closure.

    • C. 

      Evaluate final vs. expected outcome at the end of the project to determine if the implementation of the change has been successful.

    • D. 

      Look at the year end financial statements to verify that the change has been successful in improving company performance.

  • 8. 
    It has been noted that there was a misinterpretation of the product specification caused by the language differences during the process transfer to the new manufacturing facility.  All the batches imported into Canada that have been manufactured at this site were not tested according to the correct specification. What will you do?
    • A. 

      Immediately hire a translator and set up a training program in the new company to teach the personnel how to speak each other’s language.

    • B. 

      Investigate and determine the root cause, evaluate the impact on released batches and implement suitable corrective and preventative actions.

    • C. 

      Change the specification now for all ongoing batches and evaluate the impact on released batches.

    • D. 

      Immediately recall all impacted batches and initiate investigation later.

  • 9. 
    • A. 

      Meet all new employees and explain/train on how the acquiring site department works (since it will now be their new ways of working).

    • B. 

      Gather information on newly acquired company ways of working and culture in order to develop an integration plan.

    • C. 

      Gather an impacted team of employees from both sites to create a comprehensive integration and tactical plan for the department.

    • D. 

      Develop a complete plan of actions, train the personal and implement.

  • 10. 
    The plan has been approved and the implementation is in progress. You are required to report on project status/progress and adherence to plan and timelines. As the team leader, which one of the following options would allow you to effectively guide your team in the direction it’s intended to go?
    • A. 

      Monitor progress daily and routinely.

    • B. 

      Narrowly define tasks and constantly inquire about their progress.

    • C. 

      Monitor progress at variable intervals.

    • D. 

      Involve the team in regular evaluation of the project progress.

  • 11. 
    You made your choice; you have decided to put a team together to facilitate the integration process. How would you then proceed to build an efficient, well working team? Which of the following should be prioritized?
    • A. 

      You explain the objective, divide it into manageable tasks which can be handled by skilled individuals and allocate proper resources and responsibilities.

    • B. 

      You seek that each person is the expert in his/her field and consider their decision primordially.

    • C. 

      You build human relationships which result in a minimum of human friction within the team.

    • D. 

      You provide the newly assembled team with the objective (including timeframe), assign a team leader and let the team determine roles & responsibilities.

  • 12. 
    You would then proceed to delegate authority within the team. Which of the following statements is correct regarding delegation?
    • A. 

      Delegation of tasks should be done only when necessary. Ultimate responsibility should be shared among the team members.

    • B. 

      The person in charge let the team identify who will be responsible for specific areas of the plan.

    • C. 

      Decisions should be centralized to the highest feasible level of the team.

    • D. 

      Delegated authority must equal responsibility to ensure completion of the job.

  • 13. 
    • A. 

      Individually communicate the plan with department leaders and ask them to share this information with their personnel.

    • B. 

      Present your plan and explain your strategy at the next Executive team meeting and move forward with the implementation.

    • C. 

      Present the plan and impacts to the affected departments making sure they understand the rational of your decision and allowing them to recommend changes if necessary.

    • D. 

      Present your plan and explain your strategy at the next Executive team meeting and make a team decision on a majority basis.

  • 14. 
    • A. 

      Planning, Organizing, Controlling, Directing

    • B. 

      Planning, Directing, Controlling, Organizing

    • C. 

      Planning, Directing, Organizing, Controlling

    • D. 

      Planning, Organizing, Directing, Controlling

  • 15. 
    You are in charge of a project and decisions need to be taken. What would be the best approach for decision making?
    • A. 

      It depends on the circumstances involved.

    • B. 

      I always consult the involved employees and get their input.

    • C. 

      As I am in charge of this project, I will make the decisions.

    • D. 

      I always consult with higher management for their preferred option.

  • 16. 
    • A. 

      Controlling

    • B. 

      Directing

    • C. 

      Organizing

    • D. 

      Planning

  • 17. 
    The employees in the unit seem to be unenthusiastic about the impending changes to the environment that will take place following the acquisition. What would be the best approach to improve the situation?
    • A. 

      Communicate some details of the change to employees to avoid extra questioning.

    • B. 

      Gather the employees in a meeting to explain the reasons for the acquisition and encourage feedback.

    • C. 

      Provide information on a need to know basis to prevent people getting over-anxious.

    • D. 

      Send an email to all employees to explain the reasons of the change.

  • 18. 
    The Executive team would like to create a new department. Planning and organizing activities will be required and can be broken down into 5 basic steps. Which of the following is the most appropriate order?
    • A. 

      1. Assign the jobs. 2. Establish goals for the work group based on organizational goals. 3. Determine what tasks must be completed 4. Provide necessary resources. 5. Delegate the proper authority to the people.

    • B. 

      1. Establish goals for the work group based on organizational goals. 2. Determine what tasks must be completed 3. Assign the jobs. 4. Delegate the proper authority to the people. 5. Provide necessary resources.

    • C. 

      1. Provide necessary resources. 2. Establish goals for the work group based on organizational goals. 3. Determine what tasks must be completed 4. Assign the jobs. 5. Delegate the proper authority to the people.

    • D. 

      1. Determine what tasks must be completed 2. Delegate the proper authority to the people. 3. Provide necessary resources. 4. Assign the jobs. 5. Establish goals for the work group based on organizational goals.

  • 19. 
    • A. 

      1. decide 2. implement the decision 3. develop alternatives 4. evaluate the decision. 5. define the problem 6. identify decision criteria

    • B. 

      1. identify decision criteria 2. develop alternatives 3. decide 4. define the problem 5. evaluate the decision 6. implement the decision.

    • C. 

      1. define the problem 2. identify decision criteria 3. develop alternatives 4. decide 5. implement the decision 6. evaluate the decision.

    • D. 

      1. evaluate the decision. 2. develop alternatives 3. identify decision criteria 4. define the problem 5. decide 6. implement the decision

  • 20. 
    • A. 

      1. appreciating 2. discussing 3. planning 4. preparing 5. auditing

    • B. 

      1. preparing 2. planning 3. appreciating 4. discussing 5. auditing

    • C. 

      1. appreciating 2. auditing 3. preparing 4. planning 5. discussing

    • D. 

      1. preparing 2. planning 3. discussing 4. auditing 5. appreciating

  • 21. 
    The supervisor of the new department will plan and set objectives to be achieved in regards to the team activities. Which answer is INCORRECT regarding planning and setting up objectives?
    • A. 

      Any project should be broken down into minor objectives.

    • B. 

      The sequence of activities is important when allocating priorities.

    • C. 

      Timing and scheduling is a vital part of planning.

    • D. 

      Planning would allow you to define the major objective.

  • 22. 
    • A. 

      With the team, determine predictable events that may interfere with customer satisfaction and construct a plausible set of scenarios.

    • B. 

      Establish good interpersonal relations with the South American team to make them feel at ease to share their concerns.

    • C. 

      With the team, and with potential consulting help, initiate the study of potential cost-benefit impact and present the data to the CEO.

    • D. 

      Given that customer service is a very important aspect of business, immediately implement a risk prevention plan focusing on customer service quality and provide periodic updates to the CEO.

  • 23. 
    A complaint arrives for one of the company’s products. While the complaint was found not to be realistic, several issues were identified during the investigation. These, if left unsolved, may pose serious product risk or even recall. You, as the leader of the testing team, are required to identify these issues and prevent that the quality of the product decreases. Which one of the following would help you achieve this task?
    • A. 

      Better planning and team communication.

    • B. 

      Optimization of the manufacturing activities that remove surprises and last minute decision making.

    • C. 

      Controlling the manufacturing and testing activities.

    • D. 

      Better decision making process and team responsibility.

  • 24. 
    The team has been put together with the mandate to develop an integration strategy. You are in charge of the project. During the second meeting, the enthusiasm you observed during the first meeting is no longer there. One person has expressed his opinion without further development and later on agreed with another team members’ suggestion which is totally contrary to what the person initially suggested. Such suggestion being the last given at the meeting, it was accepted without much discussion. At the next meeting, when checking in the progress of the decision taken, you notice that not much was done by the team. As the team leader, how would you deal with that situation?
    • A. 

      You insist on the importance of pursuing the decision taken at the previous meeting.

    • B. 

      You ask for additional resources to help out the team.

    • C. 

      Without wasting any more time, you assign the tasks to each team member and make it clear that you expect them to be completed by the next meeting.

    • D. 

      You open a discussion and encourage members to openly express opinions to find out if all were clear on what should have been done.

  • 25. 
    • A. 

      You meet with each member to collect his opinion/suggestion and you take the final decision based on each member feedback.

    • B. 

      You call a meeting where you ensure that everyone’s opinion is expressed, challenged and considered and that the final decision is clear to and accepted by a majority of members of the team.

    • C. 

      You call a meeting where you ensure that everyone’s opinion is expressed, challenged and considered and that the final decision is clear to and accepted by all team members.

    • D. 

      You meet with each member to collect his opinion/suggestion, but to avoid any more lost of time and to ensure your project is still within the timelines, you decide to keep the decision taken at the first meeting.

  • 26. 
    Wyther has acquired the specialty Spanish company. As the CEO of the new organization, you should establish the long-term planning for the new company to ensure a successful integration. To which of the following questions should you answer first in your process of establishing the long-term planning for the new company:
    • A. 

      In which area is the new company competition not meeting customer needs?

    • B. 

      What makes the new company distinctive?

    • C. 

      What is the purpose of the new company?

    • D. 

      What does this new company have to do in the future to remain competitive?

  • 27. 
    During a periodic departmental meeting, you as a head of a department are informed that a mistake was done in performing one of the tasks which is causing a delay in the ongoing project. After a brief investigation you learn that interpersonal conflict between team members lead to breach in communication and ultimately a mistake that is now creating a delay. What would be your immediate actions?
    • A. 

      Since the situation appears very tense, you will wait until the ‘acute’ phase pass and then will approach each person involved in a conflict individually to discuss the situation and to confirm what really happened.

    • B. 

      You explain to the involved employees that this kind of behavior is unacceptable and that you would expect everything to be corrected by the next meeting.

    • C. 

      You immediately call a meeting with a goal of changing a process as the communication issues should not have an impact on the system if the system is properly designed.

    • D. 

      You meet with the involved employees together to analyze and discuss the situation. You develop the plan on how to avoid similar situations in the future and you follow up on the progress on the next meeting.

  • 28. 
    • A. 

      You will ensure that detailed minutes will be taken at every meeting concerning the project and shared with both team members.

    • B. 

      You will assiduously inform the impacted team of the feedback and decisions taken by the Executive team.

    • C. 

      You are the one having the most global picture of the project, you will determine which and when new information should be shared.

    • D. 

      You will ensure that the team agrees at every meeting on actions and messages that should be shared with the relevant teams in a timely fashion.

  • 29. 
    • A. 

      Send an email to your team with the plan document. Since the project is for a long term, people will need to have access to the document at different points in time.

    • B. 

      Send an email to your team with the plan document, hold a meeting with your team and present your plan and encourage feedback.

    • C. 

      Send an email to your manager with the plan document; discuss the plan with him. After all, he was the one giving you this task and will be in charge of sharing the plan with others.

    • D. 

      Send an email to your team with the plan document, plan meetings with each person separately, giving the information relevant to this person.

  • 30. 
    As a team leader, your planning skills are very often on demand. Which fact is true regarding planning?
    • A. 

      The time spent writing a plan could be better spent by getting into the action to achieve the objectives faster.

    • B. 

      A useful plan is a schedule or work breakdown structure of tasks to perform.

    • C. 

      Breaking large tasks into multiple small tasks make it harder to plan.

    • D. 

      Dividing large problems into small bits improves your ability to make accurate estimates.

  • 31. 
    Your team has been assembled for some time now and you have minimized resistance to moving forward. You are progressing at a good pace and want to maintain and exceed this pace. You have therefore implemented team and individual standards/goals to meet. As the head of the team, what would be the best way for you to assure team member progress and development?
    • A. 

      You let the team move forward as is since it’s progressing well, and apply minimal supervision while tracking performance and providing feedback.

    • B. 

      You use rewards you have established to encourage them to stay aligned & focussed towards the team’s goals.

    • C. 

      You set goals for employees with their collaboration, you ensure alignment to the team’s goals and you exchange feedback.

    • D. 

      You take steps to establish and develop strong interpersonal relationships with your team mates.

  • 32. 
    • A. 

      You perform a root cause analysis, develop and implement CAPA (Corrective Action, Preventive Action).

    • B. 

      You record the team’s concerns in the meeting minutes, and assign someone to report periodically to you on the plan’s progress.

    • C. 

      You reassure the team that the results are as expected, in fact there is always a degree of uncertainty in the first phase of a plan implementation.

    • D. 

      You collect information on the reasons of this outcome and then position the outcome in the current situation of the plan for potential adjustments.

  • 33. 
    • A. 

      Present to the team the information you understood about the need to change and prepare them for the impact with what is to come.

    • B. 

      Present the information explaining why a change is needed, realistically measure the change requirements, draw the action plan and consider the controlling tools to be.

    • C. 

      Present the need for change and explain that a greater effort will be required from each individual team member to succeed.

    • D. 

      Present the new vision, the already approved direction and ask team members to actively participate in implementing the change.

  • 34. 
    You’ve been appointed as new manager to a team. One of the first things to start with is to discover and understand the working habits and culture of your team. In order to understand the working environment and culture, what would be an important requirement for the new manager?
    • A. 

      Past experience and empathy

    • B. 

      Decision making capability

    • C. 

      Ability to improve himself

    • D. 

      Interpersonal relations and technical skills

  • 35. 
    As a team member, the social interactions are playing a major role in the team success. What would NOT be an element of interpersonal relationship?
    • A. 

      Delegating effectively

    • B. 

      Balancing responsibility and accountability

    • C. 

      Controlling the sharing of information

    • D. 

      Respecting other’s opinion

  • 36. 
    A new unit has been created following the integration of the South American company. Such unit is formed of people from the South American company and the former North American company. You need someone in North America to be the leader of this new unit. Between the four persons below, who do you think is the best choice for a long term success?
    • A. 

      Person 1: this person proposes to take the challenge and get on board to manage the new intercultural group.

    • B. 

      Person 2: this person proposes to lead that group in an efficient manner and taking the time to read books to better know about the South American culture.

    • C. 

      Person 3: this person proposes to be assisted by her colleagues from South America to help her to deal with the culture differences even knowing that this implies some extra costs and efforts.

    • D. 

      Person 4: this person proposes to manage this new group using her previous experience of working with a different culture.

  • 37. 
    Thank you for participating to the Labopharm quiz on management. Following this question, you will have access to your result including all questions, answers and justifications related to this quiz.How did you like this quiz?
    • A. 

      Very interesting

    • B. 

      Interesting

    • C. 

      Not interesting