Management Exam Ultimate Quiz!
Questions and Answers
- 1.
According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?
- A.
Liaison
- B.
Disturbance handler
- C.
Negotiator
- D.
Resource allocator
- E.
Entrepreneur
Correct Answer
C. NegotiatorExplanation
In this scenario, the manager is assuming the role of a negotiator. A negotiator is responsible for representing the organization's interests and reaching agreements with external parties. In this case, the manager is trying to convince union members to accept a pay reduction in order to keep the manufacturing plant open. This requires negotiation skills to find a mutually beneficial solution that satisfies both the organization's need to reduce costs and the union members' concerns about their wages.Rate this question:
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- 2.
When addressing issues of high_____, managers are more aware of the impact their decisions have on others, they are more likely to view the decision as an ethical decision, and they are more likely to worry about doing the right thing.
- A.
Social consensus
- B.
Temporal immediacy
- C.
Proximity of effect
- D.
Ethical intensity
- E.
Ethical temporality
Correct Answer
D. Ethical intensityExplanation
When managers are addressing issues of high ethical intensity, they are more aware of the impact their decisions have on others, they are more likely to view the decision as an ethical decision, and they are more likely to worry about doing the right thing. This suggests that ethical intensity refers to the level of moral significance or importance attached to a decision or issue. In high ethical intensity situations, managers recognize the gravity of their choices and the potential consequences they may have on various stakeholders.Rate this question:
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- 3.
Daniel and Jason are painting a house. Daniel paints his half in 20 hours, Jason paints his half in 30 hours. Both complete their painting. What do we know for sure about their painting?
- A.
Nothing. I'm not even sure who Jason and Daniel are.
- B.
Jason is more efficient than Daniel
- C.
Daniel is more effective than Jason.
- D.
Daniel is more efficient than Jason
- E.
Daniel's painting is more ethical than Jason's
Correct Answer
D. Daniel is more efficient than JasonExplanation
We can determine that Daniel is more efficient than Jason based on the given information. Efficiency refers to the ability to accomplish a task using the least amount of time or resources. Since Daniel completes his half of the painting in 20 hours, which is less time than Jason's 30 hours, we can conclude that Daniel is more efficient in painting the house.Rate this question:
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- 4.
Management theorist _____ is best known for his role in the Hawthorne Studies.
- A.
Elton Mayo
- B.
Frank Gilbreth
- C.
Henry Gantt
- D.
Chester Barnard
- E.
Mary Parker Follett
Correct Answer
A. Elton MayoExplanation
Elton Mayo is best known for his role in the Hawthorne Studies. The Hawthorne Studies were a series of experiments conducted at the Western Electric Hawthorne Works in Chicago during the 1920s and 1930s. Mayo and his colleagues aimed to understand the relationship between lighting conditions and worker productivity. However, they discovered that productivity increased regardless of the lighting changes. This led Mayo to conclude that social and psychological factors, such as employee satisfaction and group dynamics, significantly impact productivity. Mayo's findings revolutionized management theories and highlighted the importance of considering human factors in the workplace.Rate this question:
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- 5.
In chapter 3 we learned about how organizations interact with the external environment in order to accomplish their goals. This concept is based on which theory from chapter 2?
- A.
Systems theory
- B.
The learning organization
- C.
Total quality management
- D.
Technology-drive workplaces
- E.
Contingency view
Correct Answer
A. Systems theoryExplanation
The concept of organizations interacting with the external environment to achieve their goals is based on the systems theory. Systems theory views organizations as complex systems that are influenced by and interact with their external environment. This theory emphasizes the interdependence and interconnectedness between the organization and its environment, highlighting the need for organizations to adapt and respond to changes in the external environment in order to achieve their goals effectively.Rate this question:
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- 6.
Henri Fayol is responsible for developing _____.
- A.
Human relations management
- B.
Bureaucratic management
- C.
Operations management
- D.
Contingency management
- E.
Administrative management
Correct Answer
E. Administrative managementExplanation
Henri Fayol is responsible for developing administrative management. Administrative management focuses on the overall coordination and organization of a business. Fayol's principles of management, such as unity of command, division of work, and scalar chain, are widely used in modern management practices. He emphasized the importance of a clear hierarchy, effective communication, and efficient decision-making processes in achieving organizational goals. Fayol's work laid the foundation for the development of management theories and practices, making administrative management an essential aspect of modern organizations.Rate this question:
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- 7.
Environmental _____ is affected by environmental complexity, change, and resources.
- A.
Uncertainty
- B.
Essence
- C.
Differentiation
- D.
Entrepreneurship
- E.
Difficulty
Correct Answer
A. UncertaintyExplanation
Environmental uncertainty refers to the lack of predictability and the presence of unknown factors in the environment that can impact an organization or a system. It is influenced by factors such as complexity, change, and resources. In an uncertain environment, it becomes challenging to anticipate and plan for future events, which can create difficulties and obstacles for organizations. Therefore, uncertainty is the most suitable term to complete the given sentence.Rate this question:
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- 8.
During the Bank Wiring Room phase of his Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the _____ Frederick Taylor observed.
- A.
Lagging behavior
- B.
Group dissonance
- C.
Positive effects of employee empowerment
- D.
Soldiering
- E.
Rate busting
Correct Answer
D. SoldieringExplanation
During the Bank Wiring Room phase of his Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the soldiering that Frederick Taylor observed. Soldiering refers to the phenomenon where workers deliberately work at a slower pace than their actual capability, often due to a lack of motivation or dissatisfaction with the work environment. Mayo observed similar behavior in the Bank Wiring Room, where workers intentionally slowed down their work to avoid being seen as exceptional and potentially facing negative consequences. This behavior aligns with Taylor's observation of soldiering in the workplace.Rate this question:
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- 9.
According to Weber, a bureaucracy _____.
- A.
Should be based on the theory of behavioral reinforcement
- B.
Is the exercise of control on the basis of knowledge, expertise, or experience
- C.
Is the exercise of control by virtue of family connections
- D.
Relies on scheduled, periodic corrective actions to operate at its most efficient
- E.
Allows political connections to determine an individual's power base within organizations
Correct Answer
B. Is the exercise of control on the basis of knowledge, expertise, or experienceExplanation
Weber believed that a bureaucracy should be based on the exercise of control on the basis of knowledge, expertise, or experience. This means that individuals in a bureaucracy should be selected and assigned tasks based on their qualifications and competence in order to ensure efficient and effective control and decision-making within the organization. This principle emphasizes the importance of expertise and experience in the functioning of a bureaucracy.Rate this question:
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- 10.
In May 2005, US Attorney Michael J. Sullivan announced that the US had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The US government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n _____.
- A.
Secondary stakeholder
- B.
Secondary shareholder
- C.
Whistleblower
- D.
Covert stakeholder
- E.
Ethical ombudsman
Correct Answer
C. WhistleblowerExplanation
The correct answer is "whistleblower". In this scenario, the former Oracle vice president provided information to the US government about the alleged violation of the False Claims Act by Oracle Corporation. A whistleblower is an individual who exposes illegal or unethical activities within an organization to the authorities or the public. In this case, the vice president acted as a whistleblower by bringing attention to the overcharging issue, leading to the settlement of civil claims against Oracle Corporation.Rate this question:
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- 11.
To encourage more ethical decision making in an organization, its managers should _____.
- A.
Carefully select and hire new employees
- B.
Establish a specific code of ethics
- C.
Train employees in how to make ethical decisions
- D.
Create an ethical climate
- E.
Do all of these
Correct Answer
E. Do all of theseExplanation
To encourage more ethical decision making in an organization, its managers should do all of these. By carefully selecting and hiring new employees, the managers can ensure that they bring in individuals who align with the organization's ethical values. Establishing a specific code of ethics provides clear guidelines for employees to follow and helps create a culture of ethical decision making. Training employees in how to make ethical decisions equips them with the necessary skills and knowledge to navigate ethical dilemmas effectively. Creating an ethical climate fosters an environment where ethical behavior is valued and rewarded, further reinforcing ethical decision making throughout the organization.Rate this question:
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- 12.
_____ involves deciding who your competitors are, anticipating competitor's moves, and determining a competitor's strengths and weaknesses.
- A.
Competitive mapping
- B.
A market audit
- C.
A SWOT analysis
- D.
A competitive analysis
- E.
A proactive strategy
Correct Answer
D. A competitive analysisExplanation
A competitive analysis involves assessing and evaluating your competitors to gain insights into their strategies, strengths, and weaknesses. This process helps in identifying who your competitors are, predicting their future actions, and understanding their competitive advantages and disadvantages. By conducting a competitive analysis, businesses can make informed decisions and develop proactive strategies to stay ahead in the market.Rate this question:
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- 13.
Which of the following companies is most likely operating in a dynamic environment?
- A.
A videogame manufacturer
- B.
A cereal manufacturer
- C.
A bakery
- D.
A brewery, windery, or distillery in the liquor industry
- E.
A manufacturer of pet food
Correct Answer
A. A videogame manufacturerExplanation
A videogame manufacturer is most likely operating in a dynamic environment because the technology and trends in the gaming industry are constantly evolving. With advancements in graphics, virtual reality, and online gaming, the videogame industry requires companies to adapt quickly to stay competitive. Additionally, consumer preferences and demands for new and innovative games also contribute to the dynamic nature of this industry.Rate this question:
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- 14.
Pepsi introduced new flavor varieties of its soft drinks in order to appeal to a generation focused on individual choice. This was a decision based on their:
- A.
Sociocultural dimension
- B.
Economic dimension
- C.
Suppliers
- D.
Values.
- E.
International dimension
Correct Answer
A. Sociocultural dimensionExplanation
The introduction of new flavor varieties of Pepsi's soft drinks to appeal to a generation focused on individual choice reflects their understanding of the sociocultural dimension. This dimension encompasses the social and cultural factors that influence consumer behavior and preferences. By recognizing the importance of individual choice in today's society, Pepsi is adapting its product offerings to align with the values and preferences of its target market.Rate this question:
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- 15.
Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:
- A.
Team leaders
- B.
Middle managers
- C.
Top managers
- D.
First-line managers
- E.
General managers
Correct Answer
D. First-line managersExplanation
First-line managers are responsible for training and supervising nonmanagerial employees and are directly involved in producing the company's products or services. They are at the lowest level of management and have the most direct contact with employees. They play a crucial role in implementing the company's strategies and ensuring that daily operations run smoothly. Unlike middle managers or top managers, first-line managers do not have broader organizational responsibilities or decision-making authority.Rate this question:
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- 16.
_____ was the management theorist who said, "As conflict is here in this world, as we cannot avoid it, we should, I think, use it to work for us. Instead of condemning it, we should set it to work for us."
- A.
Lillian Gilbreth
- B.
Henri Fayol
- C.
Frederick Taylor
- D.
Mary Parker Follett
- E.
Henry Gantt
Correct Answer
D. Mary Parker FollettExplanation
Mary Parker Follett was a management theorist who believed that conflict was inevitable in the workplace, and instead of trying to avoid or condemn it, it should be embraced and used to benefit the organization. She believed that conflict could lead to creative solutions and innovation if properly managed. Follett's ideas on conflict resolution and collaboration were ahead of her time and have had a lasting impact on management theory.Rate this question:
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- 17.
The president of any company needs the ability to think strategically, with a broad, long-term view of the company and the industry. This is a
- A.
Human skill
- B.
Functional skill
- C.
Conceptual skill
- D.
Technical skill
- E.
Vertical skill
Correct Answer
C. Conceptual skillExplanation
Conceptual skill refers to the ability to think strategically and have a broad, long-term view of the company and the industry. This skill involves understanding the organization as a whole, identifying patterns and trends, and formulating strategies to achieve the company's goals. As the president of a company, it is crucial to have conceptual skill in order to make informed decisions, set direction, and guide the company towards success.Rate this question:
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- 18.
According to Kohlberg's model of moral development, people at the _____ use internalized ethical principles to solve ethical dilemmas.
- A.
Preconventional level
- B.
Unconventional level
- C.
Conventional level
- D.
Amoral level
- E.
Postconventional level
Correct Answer
E. Postconventional levelExplanation
According to Kohlberg's model of moral development, people at the postconventional level use internalized ethical principles to solve ethical dilemmas. This means that they have moved beyond following rules and societal norms, and instead rely on their own personal moral code to make decisions. They consider abstract concepts such as justice, human rights, and universal ethical principles when faced with ethical dilemmas. This level represents a higher stage of moral reasoning and reflects a more mature and developed moral outlook.Rate this question:
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- 19.
Organizations operate in two kinds of complex environments. These are _____.
- A.
Interrelated and intrarelated environments
- B.
Covert and overt environments
- C.
Synergistic and entropic environments
- D.
General and specific environments
- E.
Centralized and decentralized environments
Correct Answer
D. General and specific environmentsExplanation
Organizations operate in two kinds of complex environments: general and specific environments. The general environment refers to the external factors that affect all organizations, such as economic conditions, technological advancements, and social trends. On the other hand, the specific environment includes factors that are unique to a particular organization, such as its competitors, customers, and suppliers. Both the general and specific environments play a crucial role in shaping an organization's strategies and decision-making processes.Rate this question:
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- 20.
According to the Human Relations Movement…
- A.
We should make organizations to be efficient operating machines
- B.
We shuould look for the one best way to do things
- C.
Happy workers will produce more
- D.
We should use math and statistical models to help make management decisions
- E.
Jobs should be designed to meet higher-level needs of employees.
Correct Answer
C. Happy workers will produce moreExplanation
The Human Relations Movement suggests that happy workers will produce more. This means that when employees are satisfied and content in their work environment, they are more likely to be motivated, engaged, and productive. This theory emphasizes the importance of creating a positive and supportive workplace culture that focuses on employee well-being and satisfaction. When employees are happy, they are more likely to go above and beyond in their work, resulting in increased productivity and better overall organizational performance.Rate this question:
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- 21.
Which of the following would be a part of an organization's general environment?
- A.
Its competitors
- B.
Its suppliers
- C.
The economy in which it operates
- D.
Advocacy groups
- E.
Its customers
Correct Answer
C. The economy in which it operatesExplanation
An organization's general environment refers to the external factors that affect its operations and performance. These factors are beyond the control of the organization but can have a significant impact on its success. The economy in which an organization operates is an essential part of its general environment. The state of the economy, including factors such as inflation, unemployment, interest rates, and economic growth, can influence the demand for the organization's products or services, its costs, and its overall financial health. Therefore, understanding and adapting to the economic conditions is crucial for an organization's survival and success.Rate this question:
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- 22.
The Hawthorne Studies showed how _____ can influence work group performance, for better or worse.
- A.
Merit-based promotion
- B.
Group cohesiveness
- C.
Organizational codes of ethics
- D.
Important work
- E.
Realistic work quotas
Correct Answer
B. Group cohesivenessExplanation
The Hawthorne Studies demonstrated that group cohesiveness can have a significant impact on work group performance. When a group is cohesive, meaning its members are united and have strong interpersonal relationships, they are more likely to work together effectively and achieve better results. On the other hand, if a group lacks cohesiveness, it may struggle to collaborate and perform at a high level. Therefore, the level of group cohesiveness can greatly influence the overall performance of a work group.Rate this question:
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- 23.
After identifying the problem in the basic model of ethical decision-making, the next step is to _____.
- A.
Identify the constituents
- B.
Create a forecast of what is to be accomplished
- C.
Determine alternative solutions
- D.
Diagnose the situation
- E.
Analyze your options
Correct Answer
A. Identify the constituentsExplanation
After identifying the problem in the basic model of ethical decision-making, the next step is to identify the constituents. This means determining the individuals or groups who will be affected by the decision and considering their interests, values, and needs. By identifying the constituents, one can gain a better understanding of the potential impact of the decision and make a more informed choice.Rate this question:
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- 24.
The Gantt chart _____.
- A.
Was a major tool of scientific managers and is not widely used today
- B.
Is a method for continuous training of front-line employees
- C.
Was an early method for breaking jobs down into their smallest common denominator
- D.
Was a precursor to the organizational chart
- E.
Is a chart that shows when and where tasks needed to be completed so that a job can be completed in a timely fashion
Correct Answer
E. Is a chart that shows when and where tasks needed to be completed so that a job can be completed in a timely fashionExplanation
The Gantt chart is a chart that shows when and where tasks needed to be completed so that a job can be completed in a timely fashion. It is a visual representation of a project schedule, allowing managers to see the start and end dates of tasks, as well as their dependencies and progress. This tool helps in planning, scheduling, and tracking the progress of a project, ensuring that tasks are completed on time and within the allocated resources. While it was a major tool of scientific managers in the past, it is still widely used today in various industries for effective project management.Rate this question:
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- 25.
The ability to perform _____ increases in its importance to success as managers rise through the managerial ranks.
- A.
Technical skills
- B.
Human skills
- C.
Informational skills
- D.
Interpersonal skills
- E.
Conceptual skills
Correct Answer
E. Conceptual skillsExplanation
As managers rise through the managerial ranks, their ability to perform conceptual skills becomes increasingly important for their success. Conceptual skills refer to the ability to think strategically, analyze complex situations, and make decisions based on a broad understanding of the organization's goals and objectives. These skills allow managers to see the bigger picture, identify patterns and trends, and develop innovative solutions to problems. As managers move up in the hierarchy, they are required to make more strategic decisions that impact the overall direction of the organization, making conceptual skills essential for their effectiveness.Rate this question:
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- 26.
According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?
- A.
Corporate roles, coordination roles, and informational roles
- B.
Interpersonal roles, intrapersonal roles, and departmental roles
- C.
Decisional roles, informational roles, and organizational roles
- D.
Informational roles, ethical roles, and action roles
- E.
Interpersonal roles, informational roles, and decisional roles
Correct Answer
E. Interpersonal roles, informational roles, and decisional rolesExplanation
According to Mintzberg, managers fulfill three major roles while performing their jobs: interpersonal roles, informational roles, and decisional roles. Interpersonal roles involve interacting with people, such as being a figurehead or a leader. Informational roles involve gathering and disseminating information, such as monitoring and spokesperson. Decisional roles involve making decisions, such as being an entrepreneur or a negotiator.Rate this question:
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- 27.
For values to guide the organization, managers must _____.
- A.
Understand how to do business
- B.
Make sure employees actions fit in the culture
- C.
Model the behavior
- D.
Ask employees to stretch boundaries
- E.
Select employees that fit
Correct Answer
C. Model the behaviorExplanation
In order for values to guide the organization, managers must model the behavior. This means that managers need to demonstrate and embody the values that the organization holds dear. By consistently acting in alignment with these values, managers set an example for employees to follow. This helps to create a culture where employees understand and prioritize these values, and are more likely to incorporate them into their own actions and decision-making.Rate this question:
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- 28.
Tourism was not the only travel-associated industry that has been visibly hurt by what happened on 9/11. People decided to vacation at home and sales of luggage and similar travel gear decreased significantly. Sales of home swimming pools increased. This decision to stay at home reflects a change in attitudes toward the perceived safety of long-distance traveling. This is an example of a change in the _____ component of the general environment.
- A.
Economic
- B.
Geographic
- C.
Competitive
- D.
Sociocultural
- E.
Technological
Correct Answer
D. SocioculturalExplanation
The given explanation suggests that the change in attitudes towards the perceived safety of long-distance traveling reflects a shift in societal and cultural factors. People's decision to vacation at home and the increase in sales of home swimming pools indicate a change in social and cultural norms related to travel. Therefore, this change can be attributed to the sociocultural component of the general environment.Rate this question:
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- 29.
The first step managers use to make sense of their changing environment is _____.
- A.
Environmental scanning
- B.
Modifying budgets
- C.
Benchmarking
- D.
Downsizing
- E.
Perceptual re-engagement
Correct Answer
A. Environmental scanningExplanation
Managers use environmental scanning as the first step to make sense of their changing environment. Environmental scanning involves collecting and analyzing information about the external factors that may impact the organization. By monitoring trends, competitors, customer preferences, and technological advancements, managers can gain a better understanding of the current and future business landscape. This allows them to identify potential threats and opportunities, and make informed decisions to adapt and respond effectively to the changing environment.Rate this question:
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- 30.
Historically, _____ responsibility means making a profit by producing a product valued by society. It has been the most basic social responsibility of a business.
- A.
Fiscal
- B.
Legal
- C.
Discretionary
- D.
Ethical
- E.
Economic
Correct Answer
E. EconomicExplanation
The correct answer is economic. Historically, economic responsibility refers to the primary goal of businesses to make a profit by producing goods or services that are valued by society. This responsibility is considered the most fundamental and basic social responsibility of a business.Rate this question:
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- 31.
The first color copy machine produced went over really well in Japan because they love things that are new. However, it didn't go over very well in Germany because the copies weren't very good and they like things to be accurate. These norms are part of the _____ dimension of the external environment.
- A.
Technological
- B.
Customer
- C.
Sociocultural
- D.
Trends
- E.
Demographic
Correct Answer
C. SocioculturalExplanation
The explanation for the correct answer, sociocultural, is that the differing reactions to the color copy machine in Japan and Germany can be attributed to cultural norms and values. In Japan, there is a strong appreciation for novelty and new technology, which explains why the machine was well-received. On the other hand, Germany values accuracy and precision, and the copies produced by the machine did not meet their standards. These cultural differences highlight the sociocultural dimension of the external environment, which encompasses the beliefs, customs, and social norms of a particular society.Rate this question:
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- 32.
Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability."
- A.
Chester Barnard
- B.
Henri Fayol
- C.
Lillian Gilbreth
- D.
Max Weber
- E.
Mary Parker Follett
Correct Answer
B. Henri FayolExplanation
Henri Fayol would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability." This is because Fayol was a management theorist who focused on the principles of management and the importance of managerial skills in achieving organizational success. He believed that effective administration and leadership were crucial for the efficient functioning of an organization, and that technical skills alone were not sufficient to ensure success. Fayol's theories emphasized the importance of planning, organizing, coordinating, and controlling as key functions of management.Rate this question:
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- 33.
What type of skills tends to be equally important at all levels of management?
- A.
Technical skills
- B.
Motivation to manage
- C.
Decisional skills
- D.
Human skills
- E.
Conceptual skills
Correct Answer
D. Human skillsExplanation
Human skills tend to be equally important at all levels of management because they involve the ability to work well with others, communicate effectively, and understand and manage emotions. These skills are essential for building strong relationships, resolving conflicts, and creating a positive work environment. Regardless of the level of management, being able to relate to and motivate employees, collaborate with colleagues, and lead teams effectively is crucial for success. Human skills are not specific to any particular level of management and are necessary for all managers to effectively interact with people and achieve organizational goals.Rate this question:
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- 34.
In the decisional role of _____, managers adapt themselves, their subordinates, and their units to incremental change.
- A.
Disseminator
- B.
Resource allocator
- C.
Disturbance handler
- D.
Liaison
- E.
Entrepreneur
Correct Answer
E. EntrepreneurExplanation
In the decisional role of entrepreneur, managers adapt themselves, their subordinates, and their units to incremental change. This involves being proactive and seeking out opportunities for improvement or growth within the organization. Entrepreneurs are willing to take risks and make decisions that may lead to innovation and change. They are focused on creating new opportunities and adapting to the evolving needs of the business environment. This role requires a willingness to think creatively and take initiative in order to drive positive change within the organization.Rate this question:
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- 35.
How did the Industrial Revolution change jobs and organizations?
- A.
Managers realized the importance of customer relations.
- B.
Managers learned to use delegation
- C.
Skilled jobs were performed in homes rather than factories
- D.
Low-paid, unskilled workers running machines began to replace high-paid, skilled artissans.
- E.
Managers realized the importance of synergistic tasks
Correct Answer
D. Low-paid, unskilled workers running machines began to replace high-paid, skilled artissans.Explanation
During the Industrial Revolution, there was a shift in the workforce where low-paid, unskilled workers started operating machines instead of highly skilled artisans. This change was driven by the introduction of new technologies and machinery that made it more efficient and cost-effective to employ less skilled workers. As a result, the demand for skilled artisans decreased, leading to a decline in their wages and job opportunities. This transformation in jobs and organizations had a significant impact on the social and economic structure of society during that time.Rate this question:
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- 36.
Which of the following is a component of the specific environment that would directly influence a restaurant's day-to-day operation?
- A.
Its regular customers
- B.
A trend toward eating less fat
- C.
The US's GDP
- D.
More rigid enforcement of OSHA laws
- E.
All of these
Correct Answer
A. Its regular customersExplanation
The regular customers of a restaurant directly influence its day-to-day operation. Regular customers provide a consistent customer base, which helps in predicting demand and planning resources accordingly. They also contribute to the restaurant's revenue and profitability. Additionally, regular customers can provide valuable feedback and recommendations, which can help the restaurant improve its offerings and maintain customer satisfaction. Therefore, the presence and preferences of regular customers have a significant impact on the daily operations of a restaurant.Rate this question:
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- 37.
The _____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.
- A.
US Sentencing Commission Guidelines
- B.
US Department of Labor
- C.
US Equal Employment Opportunity Commission
- D.
Federal Trade Commission
- E.
US Supreme Court
Correct Answer
A. US Sentencing Commission GuidelinesExplanation
The US Sentencing Commission Guidelines determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior. This means that companies are held responsible for the actions of their employees, regardless of whether or not management was aware of the misconduct. The guidelines provide a framework for determining the appropriate punishment for companies involved in such actions.Rate this question:
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- 38.
For some time now, GlaxoSmithKline (GSK) has been making anti-Aids drugs like Retrovir and Epiviravailable in hard-hat areas of Africa at up to 75 percent off the global price. By providing the drugs at a fraction of their usual costs, GSK was acting at which level of social responsibility.
- A.
Altruistic
- B.
Discretionary
- C.
Legal
- D.
Economic
- E.
Global
Correct Answer
B. DiscretionaryExplanation
GSK's action of providing anti-Aids drugs at a significantly reduced price in hard-hit areas of Africa goes beyond what is legally required of them. This act is a discretionary decision made by GSK to fulfill their social responsibility. They are voluntarily taking action to address a pressing global health issue and demonstrating their commitment to the well-being of society. This level of social responsibility is considered discretionary because it is not mandated by law but is a choice made by the company.Rate this question:
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- 39.
Frank and Lillian Gilbreth are important to management because they _____.
- A.
Identified the four functions managers perform
- B.
Viewed the organization as a system that influenced its environment and that was influenced by its environment
- C.
Proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals
- D.
Used motion studies to eliminate unnecessary or repetitive motions from the work process
- E.
Realized how the principles of sociology applied to worker performance
Correct Answer
D. Used motion studies to eliminate unnecessary or repetitive motions from the work processExplanation
Frank and Lillian Gilbreth are important to management because they used motion studies to eliminate unnecessary or repetitive motions from the work process. By conducting these studies, they were able to identify and eliminate inefficiencies in the workplace, leading to increased productivity and improved worker performance. This approach revolutionized the field of management by emphasizing the importance of optimizing work processes and improving worker efficiency.Rate this question:
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- 40.
_____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service.
- A.
Product boycott
- B.
Media advocacy
- C.
Lobbying
- D.
Public communications
- E.
Market denigration
Correct Answer
A. Product boycottExplanation
A product boycott is a tactic used by an advocacy group to actively discourage consumers from purchasing a company's product or service. This can be done through various means such as spreading negative information about the company, organizing protests, or encouraging consumers to support alternative products or services. The goal of a product boycott is to put pressure on the company to change its practices or policies by impacting its bottom line and reputation.Rate this question:
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Mar 22, 2023Quiz Edited by
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Dec 18, 2013Quiz Created by
Tyler Hostager
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