Management Exam Quiz-2

40 Questions | Total Attempts: 62

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Management Exam Quizzes & Trivia

Questions and Answers
  • 1. 
    According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?
    • A. 

      Liaison

    • B. 

      Disturbance handler

    • C. 

      Negotiator

    • D. 

      Resource allocator

    • E. 

      Entrepreneur

  • 2. 
    When addressing issues of high_____, managers are more aware of the impact their decisions have on others, they are more likely to view the decision as an ethical decision, and they are more likely to worry about doing the right thing.
    • A. 

      Social consensus

    • B. 

      Temporal immediacy

    • C. 

      Proximity of effect

    • D. 

      Ethical intensity

    • E. 

      Ethical temporality

  • 3. 
    Daniel and Jason are painting a house. Daniel paints his half in 20 hours, Jason paints his half in 30 hours. Both complete their painting. What do we know for sure about their painting?
    • A. 

      Nothing. I'm not even sure who Jason and Daniel are.

    • B. 

      Jason is more efficient than Daniel

    • C. 

      Daniel is more effective than Jason.

    • D. 

      Daniel is more efficient than Jason

    • E. 

      Daniel's painting is more ethical than Jason's

  • 4. 
    Management theorist _____ is best known for his role in the Hawthorne Studies.
    • A. 

      Elton Mayo

    • B. 

      Frank Gilbreth

    • C. 

      Henry Gantt

    • D. 

      Chester Barnard

    • E. 

      Mary Parker Follett

  • 5. 
    In chapter 3 we learned about how organizations interact with the external environment in order to accomplish their goals. This concept is based on which theory from chapter 2?
    • A. 

      Systems theory

    • B. 

      The learning organization

    • C. 

      Total quality management

    • D. 

      Technology-drive workplaces

    • E. 

      Contingency view

  • 6. 
    Henri Fayol is responsible for developing _____.
    • A. 

      Human relations management

    • B. 

      Bureaucratic management

    • C. 

      Operations management

    • D. 

      Contingency management

    • E. 

      Administrative management

  • 7. 
    Environmental _____ is affected by environmental complexity, change, and resources
    • A. 

      Uncertainty

    • B. 

      Essence

    • C. 

      Differentiation

    • D. 

      Entrepreneurship

    • E. 

      Difficulty

  • 8. 
    During the Bank Wiring Room phase of his Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the _____ Frederick Taylor observed
    • A. 

      Lagging behavior

    • B. 

      Group dissonance

    • C. 

      Positive effects of employee empowerment

    • D. 

      Soldiering

    • E. 

      Rate busting

  • 9. 
    According to Weber, a bureaucracy _____.
    • A. 

      Should be based on the theory of behavioral reinforcement

    • B. 

      Is the exercise of control on the basis of knowledge, expertise, or experience

    • C. 

      Is the exercise of control by virtue of family connections

    • D. 

      Relies on scheduled, periodic corrective actions to operate at its most efficient

    • E. 

      Allows political connections to determine an individual's power base within organizations

  • 10. 
    In May 2005, US Attorney Michael J. Sullivan announced that the US had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The US government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n _____.
    • A. 

      Secondary stakeholder

    • B. 

      Secondary shareholder

    • C. 

      Whistleblower

    • D. 

      Covert stakeholder

    • E. 

      Ethical ombudsman

  • 11. 
    To encourage more ethical decision making in an organization, its managers should _____.
    • A. 

      Carefully select and hire new employees

    • B. 

      Establish a specific code of ethics

    • C. 

      Train employees in how to make ethical decisions

    • D. 

      Create an ethical climate

    • E. 

      Do all of these

  • 12. 
    _____ involves deciding who your competitors are, anticipating competitor's moves, and determining competitor's strengths and weaknesses
    • A. 

      Competitive mapping

    • B. 

      A market audit

    • C. 

      A SWOT analysis

    • D. 

      A competitive analysis

    • E. 

      A proactive strategy

  • 13. 
    Which of the following companies is most likely operating in a dynamic environment?
    • A. 

      A videogame manufacturer

    • B. 

      A cereal manufacturer

    • C. 

      A bakery

    • D. 

      A brewery, windery, or distillery in the liquor industry

    • E. 

      A manufacturer of pet food

  • 14. 
    Pepsi introduced new flavor varieties of their soft drinks in order to appeal to a generation focused on individual choice. This was a decision based on their:
    • A. 

      Sociocultural dimension

    • B. 

      Economic dimension

    • C. 

      Suppliers

    • D. 

      Values.

    • E. 

      International dimension

  • 15. 
    Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:
    • A. 

      Team leaders

    • B. 

      Middle managers

    • C. 

      Top managers

    • D. 

      First-line managers

    • E. 

      General managers

  • 16. 
    _____ was the management theorist who said, "As conflict is here in this world, as we cannot avoid it, we should, I think, use it to work for us. Instead of condemning it, we should set it to work for us."
    • A. 

      Lillian Gilbreth

    • B. 

      Henri Fayol

    • C. 

      Frederick Taylor

    • D. 

      Mary Parker Follett

    • E. 

      Henry Gantt

  • 17. 
    The president of any company needs the ability to think strategically, with a broad, long-term view of the company and the industry. This is a
    • A. 

      Human skill

    • B. 

      Functional skill

    • C. 

      Conceptual skill

    • D. 

      Technical skill

    • E. 

      Vertical skill

  • 18. 
    According to Kohlberg's model of moral development, people at the _____ use internalized ethical principles to solve ethical dilemmas
    • A. 

      Preconventional level

    • B. 

      Unconventional level

    • C. 

      Conventional level

    • D. 

      Amoral level

    • E. 

      Postconventional level

  • 19. 
    Organizations operate in two kinds of complex environments. These are _____.
    • A. 

      Interrelated and intrarelated environments

    • B. 

      Covert and overt environments

    • C. 

      Synergistic and entropic environments

    • D. 

      General and specific environments

    • E. 

      Centralized and decentralized environments

  • 20. 
    According to the Human Relations Movement…
    • A. 

      We should make organizations to be efficient operating machines

    • B. 

      We shuould look for the one best way to do things

    • C. 

      Happy workers will produce more

    • D. 

      We should use math and statistical models to help make management decisions

    • E. 

      Jobs should be designed to meet higher-level needs of employees.

  • 21. 
    Which of the following would be a part of an organization's general environment?
    • A. 

      Its competitors

    • B. 

      Its suppliers

    • C. 

      The economy in which it operates

    • D. 

      Advocacy groups

    • E. 

      Its customers

  • 22. 
    The Hawthorne Studies showed how _____ can influence work group performance, for better or worse.
    • A. 

      Merit-based promotion

    • B. 

      Group cohesiveness

    • C. 

      Organizational codes of ethics

    • D. 

      Important work

    • E. 

      Realistic work quotas

  • 23. 
    After identifying the problem in the basic model of ethical decision-making, the next step is to _____.
    • A. 

      Identify the constituents

    • B. 

      Create a forecast of what is to be accomplished

    • C. 

      Determine alternative solutions

    • D. 

      Diagnose the situation

    • E. 

      Analyze your options

  • 24. 
    The Gantt chart _____.
    • A. 

      Was a major tool of scientific managers and is not widely used today

    • B. 

      Is a method for continuous training of front-line employees

    • C. 

      Was an early method for breaking jobs down into their smallest common denominator

    • D. 

      Was a precursor to the organizational chart

    • E. 

      Is a chart that shows when and where tasks needed to be completed so that a job can be completed in a timely fashion

  • 25. 
    The ability to perform _____ increases in its importance to success as managers' rise through the managerial ranks.
    • A. 

      Technical skills

    • B. 

      Human skills

    • C. 

      Informational skills

    • D. 

      Interpersonal skills

    • E. 

      Conceptual skills