Ecm Configuration Management Exam

20 Questions | Total Attempts: 241

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Ecm Configuration Management Exam

Configuration Management Assessment Exam


Questions and Answers
  • 1. 
    The goal of Configuration Management is to provide a _____________  ____________of an infrastructure or a service. 
  • 2. 
    Which of the following is NOT included in what Configuration Management do to answer it's goal (Question 1)?
    • A. 

      Control versions of CIs

    • B. 

      Relates versions of CIs

    • C. 

      Verify versions of CIs

    • D. 

      Identify versions of CIs

    • E. 

      Maintain versions of CIs

  • 3. 
    ALl Configuration Items are registered,  tracked and monitored in the ________________. (Give complete name)
  • 4. 
    Configuration Management supports Change Management  by:
    • A. 

      Assessing the impact of a service failure and find related changes

    • B. 

      Identifying trends and root causes

    • C. 

      Assessing risks and impacts associated with a change

    • D. 

      Mapping infrastructure to applications and business processes

    • E. 

      None of the above

  • 5. 
    Configuration Management supports Incident Management by
    • A. 

      Assessing risks and impacts associated with a change

    • B. 

      Assessing the impact of a service failure and find related changes

    • C. 

      Identifying trends and root causes

    • D. 

      Mapping infrastructure to applications and business processes

    • E. 

      None of the above

  • 6. 
    Which of the following is correct?
    • A. 

      Categories provide a logical grouping of CIs. Each category has it's own policy document.

    • B. 

      Relationships represent dependencies between CIs and are maintained according to policy.

    • C. 

      Attributes represent dependencies between the Configuration Items and are maintained according to policy.

    • D. 

      Categories consists of pick lists, text fields, date/time stamps, etc. Each category has its own policy document.

    • E. 

      None of the above

  • 7. 
    Which of the following is not usually stored in the CMDB?
    • A. 

      Application Instances

    • B. 

      Laptop

    • C. 

      Servers

    • D. 

      Database

    • E. 

      All of the above

  • 8. 
    Which of the following is correct?
    • A. 

      Excluded attributes are relevant to the CMDB and/or the CI category. Examples would be financial data for any CI and the application name of a network switch.

    • B. 

      Optional attributes are NOT relevant to the CI category, however they are not critical to the support and analysis of the CIs. They are available for use, however they are not strictly regulated like controlled data elements are.

    • C. 

      Controlled data elements have been determined to be critical by the Configuration Manager. These fields are required and must follow certain standards as stated in the category’s Policy Document.

    • D. 

      Controlled data elements have been determined to be critical by the Configuration Manager. These fields are NOT required and must follow certain standards as stated in the category’s Policy Document.

    • E. 

      All of the above

  • 9. 
    True or False: A “Dependent Upon/Provides to” relationship is used within the same application, and a “Uses/Used By” relationship is used between different applications.
    • A. 

      True

    • B. 

      False

  • 10. 
    The Policy Documents serve what purpose in the Configuration Management process? Choose all that apply.
    • A. 

      Provide instructions to the Configuration Coordinators on how to process CMDB update requests

    • B. 

      Determine the required format of CI attributes stored in the CMDB

    • C. 

      Specify what types of relationships are tracked by the Configuration Management process.

    • D. 

      All of the above

  • 11. 
    True or False: The Configuration Item Owner role authors and owns the Policy Documents.
    • A. 

      True

    • B. 

      False

  • 12. 
    True or False: The Configuration Management process will not be successful unless it is integrated with the Change Management process.
    • A. 

      True

    • B. 

      False

  • 13. 
    What is NOT a purpose of a high level CI?
    • A. 

      To be used in Service Calls and Incidents when the specific CI is unknown.

    • B. 

      To group unique application instances.

    • C. 

      To be used in Work Orders when performing work on multiple unique CI instances.

    • D. 

      None of the above

  • 14. 
    Any Service Desk view may be exported to different file formats including the CMDB. Which of the following is not a file format supported by Service Desk export functionality?
    • A. 

      Comma and Tab Sperated Values

    • B. 

      XHTML

    • C. 

      Microsoft Word and Microsoft Excel

    • D. 

      XML

    • E. 

      HTML

  • 15. 
    The Configuration __________ oversees the process, ensuring that the process is followed by the organization.
  • 16. 
    The Configuration ___________ is focused on managing and maintaining the Configuration Management Database (CMDB) and primarily ensures CI Owners are complying with the Policy Documents.   
  • 17. 
    The ___________ Lead owns the process and the supporting documentation for the process. He oversees the process, ensuring that the process is followed by the organization. 
  • 18. 
    The CI _________  is anyone who owns (develops, supplies or supports) a configuration item in the defined IT environment. 
    • A. 

      Owner

    • B. 

      Lead

    • C. 

      Manager

    • D. 

      Controller

    • E. 

      None of the above

  • 19. 
    True or False: The CMDB  can be leveraged for many different purposes, it's primary function is to provide accurate and timely data to the other Service Management processes.
    • A. 

      True

    • B. 

      False

  • 20. 
    Which of the following is correct?
    • A. 

      Consists of / Is Part of relationship indicates partial dependency in one direction.

    • B. 

      Consists of / Is Part of relationship indicates no dependency in two directions. Used to associate CIs that do not depend on each other.

    • C. 

      Consists of / Is Part of relationship indicates absolute dependency in one direction.

    • D. 

      Consists of / Is Part of relationship indicates partial dependency in one direction and absolute dependency in the other.

    • E. 

      None of the above