Configuration Management Exam

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Configuration Management Exam - Quiz

Are you ready for the 'Configuration Management Exam?' If so, try out our well-researched quiz. Configuration management is a system engineering process for determining and preserving the consistency of a product's performance, practical and physical characteristics with its requirements, design, and operational information throughout its life. It is a process for maintaining computer systems, servers, and software in a specific state. This quiz will demonstrate your knowledge of configuration management. Give it a shot.


Questions and Answers
  • 1. 

    Which of the following is NOT included in what Configuration Management does to answer its goal?

    • A.

      Control versions of CIs.

    • B.

      Relates versions of CIs.

    • C.

      Verify versions of CIs.

    • D.

      Identify versions of CIs.

    • E.

      Maintain versions of CIs.

    Correct Answer
    B. Relates versions of CIs.
    Explanation
    Configuration Management is responsible for controlling, verifying, identifying, and maintaining versions of Configuration Items (CIs). However, "relating" versions of CIs is not a part of Configuration Management's tasks. Relating versions of CIs typically refers to establishing relationships or dependencies between different versions of CIs, which falls under the domain of other processes such as Dependency Management or Release Management.

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  • 2. 

    Configuration Management supports Change Management  by:

    • A.

      Assessing the impact of a service failure and finding related changes

    • B.

      Identifying trends and root causes

    • C.

      Assessing risks and impacts associated with a change

    • D.

      Mapping infrastructure to applications and business processes

    • E.

      None of the above

    Correct Answer
    C. Assessing risks and impacts associated with a change
    Explanation
    Configuration Management supports Change Management by assessing risks and impacts associated with a change. This means that Configuration Management helps to evaluate the potential risks and impacts that a change may have on the overall system or service. By doing so, it allows Change Management to make informed decisions and take appropriate actions to minimize any negative effects and ensure the successful implementation of the change.

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  • 3. 

    Configuration Management supports Incident Management by:

    • A.

      Assessing risks and impacts associated with a change

    • B.

      Assessing the impact of a service failure and finding related changes

    • C.

      Identifying trends and root causes

    • D.

      Mapping infrastructure to applications and business processes

    • E.

      None of the above

    Correct Answer
    B. Assessing the impact of a service failure and finding related changes
    Explanation
    Configuration Management supports Incident Management by assessing the impact of a service failure and finding related changes. This means that Configuration Management helps identify the impact of a service failure and determine the changes that need to be made in order to resolve the incident. By understanding the relationship between the service failure and the changes required, Configuration Management can effectively support Incident Management in resolving incidents and restoring services.

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  • 4. 

    Which of the following is correct?

    • A.

      Categories provide a logical grouping of CIs. Each category has it's own policy document.

    • B.

      Relationships represent dependencies between CIs and are maintained according to policy.

    • C.

      Attributes represent dependencies between the Configuration Items and are maintained according to policy.

    • D.

      Categories consist of pick lists, text fields, date/time stamps, etc. Each category has its own policy document.

    • E.

      None of the above

    Correct Answer
    B. Relationships represent dependencies between CIs and are maintained according to policy.
    Explanation
    Relationships represent dependencies between CIs and are maintained according to policy. This means that relationships between Configuration Items (CIs) are established to show how they depend on each other. These relationships are maintained and managed based on the policies set in place. This ensures that the dependencies between CIs are accurately represented and managed within the configuration management system.

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  • 5. 

    Which of the following is not usually stored in the CMDB?

    • A.

      Application Instances

    • B.

      Laptop

    • C.

      Servers

    • D.

      Database

    • E.

      All of the above

    Correct Answer
    B. Laptop
    Explanation
    The CMDB, or Configuration Management Database, is a database that stores information about the configuration items (CIs) in an organization's IT infrastructure. It typically includes information about servers, databases, and application instances. However, laptops are not usually considered as part of the CMDB because they are personal devices and not typically managed or tracked in the same way as other infrastructure components.

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  • 6. 

    Which of the following is correct?

    • A.

      Excluded attributes are relevant to the CMDB and/or the CI category. Examples would be financial data for any CI and the application name of a network switch.

    • B.

      Optional attributes are NOT relevant to the CI category. However, they are not critical to the support and analysis of the CIs. They are available for use. However, they are not strictly regulated like controlled data elements are.

    • C.

      Controlled data elements have been determined to be critical by the Configuration Manager. These fields are required and must follow certain standards as stated in the category’s Policy Document.

    • D.

      Controlled data elements have been determined to be critical by the Configuration Manager. These fields are NOT required and must follow certain standards as stated in the category’s Policy Document.

    • E.

      All of the above

    Correct Answer
    C. Controlled data elements have been determined to be critical by the Configuration Manager. These fields are required and must follow certain standards as stated in the category’s Policy Document.
    Explanation
    Controlled data elements are determined to be critical by the Configuration Manager and are required to follow certain standards as stated in the category's Policy Document. This means that these fields are mandatory and must adhere to specific guidelines.

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  • 7. 

    A “Dependent Upon/Provides to” relationship is used within the same application, and a “Uses/Used By” relationship is used between different applications.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because a "Dependent Upon/Provides to" relationship is typically used within the same application to indicate that one component relies on another component to function properly or provide certain services. On the other hand, a "Uses/Used By" relationship is used between different applications to show that one application utilizes or depends on another application for specific functionalities or data exchange.

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  • 8. 

    The Policy Documents serve what purpose in the Configuration Management process? 

    • A.

      Provide instructions to the Configuration Coordinators on how to process CMDB update requests

    • B.

      Determine the required format of CI attributes stored in the CMDB

    • C.

      Specify what types of relationships are tracked by the Configuration Management process.

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The Policy Documents serve multiple purposes in the Configuration Management process. Firstly, they provide instructions to the Configuration Coordinators on how to process CMDB update requests, ensuring consistency and accuracy in the management of configuration items. Secondly, these documents determine the required format of CI attributes stored in the CMDB, ensuring standardization and uniformity of data. Lastly, they specify what types of relationships are tracked by the Configuration Management process, allowing for effective tracking and management of dependencies between configuration items. Therefore, the correct answer is "All of the above."

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  • 9. 

    The Configuration Item Owner role authors and owns the Policy Documents.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The Configuration Item Owner role does not author and own the Policy Documents.

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  • 10. 

    The Configuration Management process will not be successful unless it is integrated with the Change Management process.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Integration between Configuration Management and Change Management processes is crucial for the success of both processes. Configuration Management ensures that accurate and up-to-date information about the configuration items is maintained, while Change Management controls and manages changes to these configuration items. Without integration, there is a risk of inconsistencies and conflicts between the two processes, which can lead to errors, delays, and inefficiencies in managing changes to the configuration items. Therefore, it is essential to integrate Configuration Management with Change Management to ensure a smooth and effective process.

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  • 11. 

    What is NOT the purpose of a high-level CI?

    • A.

      To be used in Service Calls and Incidents when the specific CI is unknown.

    • B.

      To group unique application instances.

    • C.

      To be used in Work Orders when performing work on multiple unique CI instances.

    • D.

      None of the above

    Correct Answer
    C. To be used in Work Orders when performing work on multiple unique CI instances.
    Explanation
    A high-level CI is not intended to be used in Work Orders when performing work on multiple unique CI instances. Instead, it is used for other purposes such as being used in Service Calls and Incidents when the specific CI is unknown or to group unique application instances.

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  • 12. 

    Any Service Desk view may be exported to different file formats, including the CMDB. Which of the following is not a file format supported by Service Desk export functionality?

    • A.

      Comma and Tab Separated Values

    • B.

      XHTML

    • C.

      Microsoft Word and Microsoft Excel

    • D.

      XML

    • E.

      HTML

    Correct Answer
    B. XHTML
    Explanation
    Service Desk allows users to export any view to different file formats, including Comma and Tab Separated Values, Microsoft Word and Microsoft Excel, XML, and HTML. However, XHTML is not a file format supported by Service Desk export functionality.

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  • 13. 

    The CI _________  is anyone who owns (develops, supplies, or supports) a configuration item in the defined IT environment. 

    • A.

      Owner

    • B.

      Lead

    • C.

      Manager

    • D.

      Controller

    • E.

      None of the above

    Correct Answer
    A. Owner
    Explanation
    The CI owner is responsible for owning, developing, supplying, or supporting a configuration item in the defined IT environment. They have the authority and accountability for the CI throughout its lifecycle. The owner ensures that the CI is properly managed, maintained, and meets the required standards and objectives. They are the primary point of contact for any issues or changes related to the CI and work closely with other stakeholders to ensure its successful operation.

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  • 14. 

    True or False: The CMDB  can be leveraged for many different purposes, it's primary function is to provide accurate and timely data to the other Service Management processes.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The CMDB (Configuration Management Database) is a valuable tool that can be used for various purposes. However, its primary function is to provide accurate and timely data to other Service Management processes. This means that while the CMDB can be utilized for different purposes, its main goal is to ensure that the data it contains is reliable and up-to-date, which in turn supports the effectiveness of other Service Management processes.

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