Quiz: Configuration Management Exam

14 Questions | Total Attempts: 3533

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Quiz: Configuration Management Exam - Quiz

Are you ready for the 'Configuration Management Exam? ' If so, try out our well-researched quiz. Configuration management is a system engineering process for determining and preserving the consistency of a product's performance, practical and physical characteristics with its requirements, design, and operational information throughout its life. It is a process for maintaining computer systems, servers, and software in a specific state. This quiz will demonstrate your knowledge of configuration management. Give it a shot.


Questions and Answers
  • 1. 
    Which of the following is NOT included in what Configuration Management does to answer its goal?
    • A. 

      Control versions of CIs.

    • B. 

      Relates versions of CIs.

    • C. 

      Verify versions of CIs.

    • D. 

      Identify versions of CIs.

    • E. 

      Maintain versions of CIs.

  • 2. 
    Configuration Management supports Change Management  by:
    • A. 

      Assessing the impact of a service failure and finding related changes

    • B. 

      Identifying trends and root causes

    • C. 

      Assessing risks and impacts associated with a change

    • D. 

      Mapping infrastructure to applications and business processes

    • E. 

      None of the above

  • 3. 
    Configuration Management supports Incident Management by:
    • A. 

      Assessing risks and impacts associated with a change

    • B. 

      Assessing the impact of a service failure and finding related changes

    • C. 

      Identifying trends and root causes

    • D. 

      Mapping infrastructure to applications and business processes

    • E. 

      None of the above

  • 4. 
    Which of the following is correct?
    • A. 

      Categories provide a logical grouping of CIs. Each category has it's own policy document.

    • B. 

      Relationships represent dependencies between CIs and are maintained according to policy.

    • C. 

      Attributes represent dependencies between the Configuration Items and are maintained according to policy.

    • D. 

      Categories consist of pick lists, text fields, date/time stamps, etc. Each category has its own policy document.

    • E. 

      None of the above

  • 5. 
    Which of the following is not usually stored in the CMDB?
    • A. 

      Application Instances

    • B. 

      Laptop

    • C. 

      Servers

    • D. 

      Database

    • E. 

      All of the above

  • 6. 
    Which of the following is correct?
    • A. 

      Excluded attributes are relevant to the CMDB and/or the CI category. Examples would be financial data for any CI and the application name of a network switch.

    • B. 

      Optional attributes are NOT relevant to the CI category. However, they are not critical to the support and analysis of the CIs. They are available for use. However, they are not strictly regulated like controlled data elements are.

    • C. 

      Controlled data elements have been determined to be critical by the Configuration Manager. These fields are required and must follow certain standards as stated in the category’s Policy Document.

    • D. 

      Controlled data elements have been determined to be critical by the Configuration Manager. These fields are NOT required and must follow certain standards as stated in the category’s Policy Document.

    • E. 

      All of the above

  • 7. 
    A “Dependent Upon/Provides to” relationship is used within the same application, and a “Uses/Used By” relationship is used between different applications.
    • A. 

      True

    • B. 

      False

  • 8. 
    The Policy Documents serve what purpose in the Configuration Management process? 
    • A. 

      Provide instructions to the Configuration Coordinators on how to process CMDB update requests

    • B. 

      Determine the required format of CI attributes stored in the CMDB

    • C. 

      Specify what types of relationships are tracked by the Configuration Management process.

    • D. 

      All of the above

  • 9. 
    The Configuration Item Owner role authors and owns the Policy Documents.
    • A. 

      True

    • B. 

      False

  • 10. 
    The Configuration Management process will not be successful unless it is integrated with the Change Management process.
    • A. 

      True

    • B. 

      False

  • 11. 
    What is NOT the purpose of a high-level CI?
    • A. 

      To be used in Service Calls and Incidents when the specific CI is unknown.

    • B. 

      To group unique application instances.

    • C. 

      To be used in Work Orders when performing work on multiple unique CI instances.

    • D. 

      None of the above

  • 12. 
    Any Service Desk view may be exported to different file formats, including the CMDB. Which of the following is not a file format supported by Service Desk export functionality?
    • A. 

      Comma and Tab Separated Values

    • B. 

      XHTML

    • C. 

      Microsoft Word and Microsoft Excel

    • D. 

      XML

    • E. 

      HTML

  • 13. 
    The CI _________  is anyone who owns (develops, supplies, or supports) a configuration item in the defined IT environment. 
    • A. 

      Owner

    • B. 

      Lead

    • C. 

      Manager

    • D. 

      Controller

    • E. 

      None of the above

  • 14. 
    True or False: The CMDB  can be leveraged for many different purposes, it's primary function is to provide accurate and timely data to the other Service Management processes.
    • A. 

      True

    • B. 

      False

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