MGT 555 Midterm Exam
30 Questions
| Total Attempts: 69
UAC - Test #2
Questions and Answers
- 1.An example of an intervention and its design in conflict is when an organization has unhappy customers due to a quality problem and conducts training for customer service representatives on how to deal with angry customers.
- A.
True
- B.
False
- 2.In The Managerial Grid, by Blake and Mouton, people working together for solving problems where there is trust and mutual support is referred to as a
- A.
9, 1, style
- B.
9, 9 style
- C.
1, 1 style
- D.
1, 9 style
- 3.Contact clients can also be primary clients.
- A.
True
- B.
False
- 4.Employee surveys are a common strategy in almost al large organizations
- A.
True
- B.
False
- 5.List the four activities in an Action Research Cycle. 1. 2. 3. 4.
- 6.As you now know, organization development differs from other kinds of consulting. An executive who hires an OD consultant to provide best practices in a content area (finance, IT, marketing) is most likely approaching the consultant with which model in mind?
- A.
Expert Model
- B.
Doctor-Patient Model
- C.
Mechanic Model
- D.
The OD Consulting Model
- 7.Entry, contracting, and data gathering are the first three stages of the _____ process.
- 8.Give an example of an ethical dilemma in contracting.
- 9.If a client wants to exclude certain organizational members from the engagement because they are likely to make him/her look bad, the consultant should consider this an _____ practice of _____.
- A.
Ethical; contracting
- B.
Unethical; collusion
- C.
accurate; agreement
- D.
Unethical; breach of confidentiality
- 10.Change is planned or unplanned, one-time or continuous.
- A.
True
- B.
False
- 11.OD is not management consulting or training and development.
- A.
True
- B.
False
- 12.The Theory ________________________________ suggests that involved workers are the key to increased productivity.
- 13.OD values do not give direction and tend to specify guiding principles rather than exact behavior.
- A.
True
- B.
False
- 14.Based on the competencies listed in chapter 5 (Table 5.2) for successful OD consultants, in which of these competencies do you think you are particularly strong, and which do you think you would need to develop further? Explain why.
- 15.Once a contract is agreed to in writing, the consultant should not attempt to deviate from it, particularly when circumstances have changed.
- A.
True
- B.
False
- 16.People resist change because of
- A.
A desire to keep the status quo and one's comfortable habits
- B.
Fear of the unknown
- C.
Fatigue over too much change
- D.
Cynicism that change is possible
- E.
All of the above
- 17.The attitude of employees working late without compensation maybe an example of an organization's _________________________________________.
- 18.One key question for the OD practitioner to answer during the entry phase is
- A.
Who is the client?
- B.
What is the best data gathering approach to use?
- C.
Who is the root cause of the problem?
- D.
How much will I get paid?
- 19.Which systems theory model of change looks at change as a process of unfreezing, moving, and refreezing?
- A.
The Nadler-Tushman congruence model
- B.
Weisbord's six box model
- C.
Lewin's three-phase model
- D.
TheBurke-Litwin model
- 20.During the contracting meeting, if the OD practitioner is uncomfortable about some aspect of the contract, it is best to work out the remainder of the contract and then address the point of discomfort at a later date
- A.
True
- B.
False
- 21.Underlying problems can be described as the root cause or the initial explanations of the situation.
- A.
True
- B.
False
- 22.Which model of organizational change characterizes the organization as a set of inputs, processes and outputs?
- A.
Systems theory
- B.
Social construction
- C.
Complex adaptive systems
- D.
Feedback
- 23.“Going native,” or becoming so close to the organization that the consultant is blind to some of the issues is one _______ of being an _________ consultant.
- A.
Advantage, internal
- B.
Disadvantage, internal
- C.
Advantage, external
- D.
Disadvantage, external
- 24.Understanding culture allows OD consultants to better understand potential obstacles and areas of resistance to change.
- A.
True
- B.
False
- 25.When change agents may agree to implement an intervention despite having data to support its use, this is an example of _____
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