MGT Midterm Exam Quiz
Are you ready for the MGT midterm exam quiz? MGT is short for management which is the administration of an organization. This organization can be a business or a non-profit organization, or it can also be a government body. It is known as the art and science of managing the resources of the business. So, here are some management-related questions for your test as well as for your practice. Go for it.
- 1.In The Managerial Grid, by Blake and Mouton, people working together to solve problems where there is trust and mutual support is referred to as a
- A.
9, 1, style
- B.
9, 9 style
- C.
1, 1 style
- D.
1, 9 style
- 2.“Going native,” or becoming so close to the organization that the consultant is blind to some of the issues, is one _______ of being an _________ consultant.
- A.
Advantage, internal
- B.
Disadvantage, internal
- C.
Advantage, external
- D.
Disadvantage, external
- 3.Understanding culture allows OD consultants to better understand potential obstacles and areas of resistance to change.
- A.
True
- B.
False
- 4.There is not one sole path to becoming an organization development consultant.
- A.
True
- B.
False
- 5.As you now know, organization development differs from other kinds of consulting. An executive who hires an OD consultant to provide best practices in a content area (finance, IT, marketing) is most likely approaching the consultant with which model in mind?
- A.
Expert Model
- B.
Doctor-Patient Model
- C.
Mechanic Model
- D.
The OD Consulting Model
- 6.OD values do not give direction and tend to specify guiding principles rather than exact behavior.
- A.
True
- B.
False
- 7.Underlying problems can be described as the root cause or the initial explanations of the situation.
- A.
True
- B.
False
- 8.Contact clients can also be primary clients.
- A.
True
- B.
False
- 9.During the contracting meeting, if the OD practitioner is uncomfortable about some aspect of the contract, it is best to work out the remainder of the contract and then address the point of discomfort at a later date.
- A.
True
- B.
False
- 10.During the contracting meeting, it is important for the prospective OD practitioner to:
- A.
Listen actively and carefully and let clients have the opportunity to express themselves.
- B.
Be direct and forceful, asking questions such as "Why haven't you done something about this sooner?"
- C.
Confidently describe past successes dealing with similar problems for similar clients.
- D.
Reassure the client and guarantee a positive and successful outcome
- 11.An example of an intervention and its design in conflict is when an organization has unhappy customers due to a quality problem and conducts training for customer service representatives on how to deal with angry customers.
- A.
True
- B.
False
- 12.Once a contract is agreed to in writing, the consultant should not attempt to deviate from it, particularly when circumstances have changed.
- A.
True
- B.
False
- 13.If a client wants to exclude certain organizational members from the engagement because they are likely to make him/her look bad, the consultant should consider this an _____ practice of _____.
- A.
Ethical; contracting
- B.
Unethical; collusion
- C.
accurate; agreement
- D.
Unethical; breach of confidentiality
- 14.Which data-gathering method provides breadth where others provide depth?
- A.
Observations
- B.
Interviews
- C.
Surveys
- D.
Questionnaires
- E.
Focus Groups
- 15.Which model of organizational change characterizes the organization as a set of inputs, processes, and outputs?
- A.
Systems theory
- B.
Social construction
- C.
Complex adaptive systems
- D.
Feedback
- 16.OD is not management consulting or training and development.
- A.
True
- B.
False
- 17.Change is planned or unplanned, one-time or continuous.
- A.
True
- B.
False
- 18.Employee surveys are a common strategy in almost all large organizations.
- A.
True
- B.
False
- 19.Which is not the purpose of contracting
- A.
To understand the organization's commitment to change
- B.
To clarify confidentiality needs
- C.
To agree on mutual roles and needs
- D.
To ask questions carefully and sensitively
- E.
To further explore the problems
- 20.Which systems theory model of change looks at change as a process of unfreezing, moving, and refreezing?
- A.
The Nadler-Tushman congruence model
- B.
Weisbord's six-box model
- C.
Lewin's three-phase model
- D.
TheBurke-Litwin model
Back to top