MGT Midterm Exam Quiz

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Cherae09
C
Cherae09
Community Contributor
Quizzes Created: 1 | Total Attempts: 142
| Attempts: 142
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/20 Questions

    Contact clients can also be primary clients.

    • True
    • False
Please wait...
About This Quiz

Are you ready for the MGT midterm exam quiz? MGT is short for management which is the administration of an organization. This organization can be a business or a non-profit organization, or it can also be a government body. It is known as the art and science of managing the resources of the business. So, here are some management-related questions for your test as well as for your practice. Go for it.

MGT Midterm Exam Quiz - Quiz

Quiz Preview

  • 2. 

    Understanding culture allows OD consultants to better understand potential obstacles and areas of resistance to change.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Understanding culture is crucial for OD consultants because it helps them anticipate and identify potential obstacles and areas of resistance to change within an organization. Culture plays a significant role in shaping employees' attitudes, beliefs, and behaviors, which can either facilitate or hinder the change process. By comprehending the cultural norms, values, and practices prevalent in an organization, OD consultants can develop strategies that align with the existing culture and address any resistance effectively. This allows them to tailor their interventions and increase the chances of successful organizational change.

    Rate this question:

  • 3. 

      During the contracting meeting, it is important for the prospective OD practitioner to:

    • Listen actively and carefully and let clients have the opportunity to express themselves.

    • Be direct and forceful, asking questions such as "Why haven't you done something about this sooner?"

    • Confidently describe past successes dealing with similar problems for similar clients.

    • Reassure the client and guarantee a positive and successful outcome

    Correct Answer
    A. Listen actively and carefully and let clients have the opportunity to express themselves.
    Explanation
    The prospective OD practitioner should listen actively and carefully and allow clients to express themselves during the contracting meeting. This is important because it helps the practitioner understand the client's needs, concerns, and expectations. By actively listening, the practitioner can gather important information that will guide the OD intervention. It also shows respect and empathy towards the client, creating a positive and open communication environment. This approach allows for a better understanding of the client's situation and helps build trust and rapport between the practitioner and the client.

    Rate this question:

  • 4. 

    Change is planned or unplanned, one-time or continuous.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Change can be either planned or unplanned, meaning it can be intentionally initiated or occur unexpectedly. Additionally, change can be a one-time event or a continuous process. Therefore, the statement that change can be planned or unplanned, one-time or continuous is true.

    Rate this question:

  • 5. 

    An example of an intervention and its design in conflict is when an organization has unhappy customers due to a quality problem and conducts training for customer service representatives on how to deal with angry customers.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement is true because it provides an example of an intervention and its design in a conflict situation. The organization is addressing the issue of unhappy customers by conducting training for customer service representatives on how to handle angry customers. This intervention aims to improve customer satisfaction and resolve conflicts more effectively.

    Rate this question:

  • 6. 

    Which data-gathering method provides breadth where others provide depth?

    • Observations

    • Interviews

    • Surveys

    • Questionnaires

    • Focus Groups

    Correct Answer
    A. Surveys
    Explanation
    Surveys provide breadth in data gathering because they allow researchers to collect information from a large number of respondents. Surveys typically involve a standardized set of questions that can be administered to a large sample size, providing a broad perspective on a given topic. This method enables researchers to gather data from a diverse range of individuals, allowing for a comprehensive understanding of the subject matter. In contrast, methods like interviews and focus groups provide depth by allowing for in-depth exploration of a smaller number of participants' perspectives.

    Rate this question:

  • 7. 

    Employee surveys are a common strategy in almost all large organizations.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Employee surveys are a common strategy in almost all large organizations because they provide valuable insights into employee satisfaction, engagement, and overall organizational climate. These surveys allow organizations to gather feedback from employees, identify areas of improvement, and make informed decisions to enhance employee experience and productivity. Moreover, employee surveys can help organizations identify potential issues, such as low morale or high turnover rates, and take proactive measures to address them. By regularly conducting employee surveys, organizations can foster a culture of open communication, demonstrate their commitment to employee well-being, and ultimately improve their overall performance.

    Rate this question:

  • 8. 

    “Going native,” or becoming so close to the organization that the consultant is blind to some of the issues, is one _______ of being an _________ consultant.

    • Advantage, internal

    • Disadvantage, internal

    • Advantage, external

    • Disadvantage, external

    Correct Answer
    A. Disadvantage, internal
    Explanation
    Becoming so close to the organization that the consultant is blind to some of the issues can be seen as a disadvantage of being an internal consultant. This is because when consultants become too embedded within the organization, they may lose objectivity and struggle to identify and address certain problems or challenges objectively.

    Rate this question:

  • 9. 

    OD values do not give direction and tend to specify guiding principles rather than exact behavior.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is true. OD values, which stands for organizational development values, do not provide specific directions or exact behaviors. Instead, they tend to outline guiding principles that organizations should follow. These values serve as a framework for decision-making and behavior within an organization, but they do not dictate specific actions or behaviors. Therefore, the correct answer is false.

    Rate this question:

  • 10. 

    In The Managerial Grid, by Blake and Mouton, people working together to solve problems where there is trust and mutual support is referred to as a

    • 9, 1, style

    • 9, 9 style

    • 1, 1 style

    • 1, 9 style

    Correct Answer
    A. 9, 9 style
    Explanation
    In The Managerial Grid, the 9, 9 style refers to a high concern for both people and production. This means that individuals working together in this style prioritize both the needs of the team and the accomplishment of tasks. They strive for a balance between maintaining positive relationships and achieving high productivity. This style emphasizes teamwork, collaboration, and open communication, creating an environment of trust and mutual support among team members.

    Rate this question:

  • 11. 

    There is not one sole path to becoming an organization development consultant.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Becoming an organization development consultant does not have a fixed or predetermined path. Different individuals may have different educational backgrounds, work experiences, and skill sets that can lead them to become organization development consultants. Some may have a degree in psychology or business, while others may have experience in human resources or management. Therefore, it is true that there is not one sole path to becoming an organization development consultant.

    Rate this question:

  • 12. 

    OD is  not  management consulting or training and development.  

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because OD (Organizational Development) is a distinct field that focuses on improving organizational effectiveness and efficiency. While management consulting and training and development may be components of OD, they are not synonymous with it. OD encompasses a broader range of interventions and strategies aimed at enhancing the overall health and functioning of an organization.

    Rate this question:

  • 13. 

     During the contracting meeting, if the OD practitioner is uncomfortable about some aspect of the contract, it is best to work out the remainder of the contract and then address the point of discomfort at a later date.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not best to work out the remainder of the contract and then address the point of discomfort at a later date. If the OD practitioner is uncomfortable about some aspect of the contract during the contracting meeting, it is important to address it immediately rather than postponing it. Delaying the discussion may lead to misunderstandings, conflicts, or even legal issues later on. Open and honest communication is crucial in the contracting process to ensure that all parties are on the same page and that the contract reflects their needs and expectations.

    Rate this question:

  • 14. 

    Which model of organizational change characterizes the organization as a set of inputs, processes, and outputs? 

    • Systems theory

    • Social construction

    • Complex adaptive systems

    • Feedback

    Correct Answer
    A. Systems theory
    Explanation
    The correct answer is Systems theory. Systems theory views an organization as a complex system with inputs, processes, and outputs. It emphasizes the interdependence and interconnectedness of different components within the organization. This perspective helps in understanding how changes in one part of the organization can impact the entire system.

    Rate this question:

  • 15. 

    Which systems theory model of change looks at change as a process of unfreezing, moving, and refreezing? 

    • The Nadler-Tushman congruence model

    • Weisbord's six-box model

    • Lewin's three-phase model

    • TheBurke-Litwin model

    Correct Answer
    A. Lewin's three-phase model
    Explanation
    Lewin's three-phase model is a systems theory model of change that looks at change as a process of unfreezing, moving, and refreezing. This model suggests that in order for change to occur successfully, individuals and organizations need to first unfreeze their current state, then move towards the desired state, and finally refreeze the new state to make it stable and permanent. This model emphasizes the importance of preparing for change, implementing the change, and then reinforcing and solidifying the change to ensure its sustainability.

    Rate this question:

  • 16. 

    Which is not the purpose of contracting

    • To understand the organization's commitment to change

    • To clarify confidentiality needs

    • To agree on mutual roles and needs

    • To ask questions carefully and sensitively

    • To further explore the problems

    Correct Answer
    A. To further explore the problems
    Explanation
    The purpose of contracting in this context is to establish mutual roles and needs, clarify confidentiality needs, understand the organization's commitment to change, and ask questions carefully and sensitively. However, "to further explore the problems" is not a purpose of contracting. Contracting is primarily focused on establishing agreements and understanding between parties, rather than exploring problems in depth.

    Rate this question:

  • 17. 

    As you now know, organization development differs from other kinds of consulting. An executive who hires an OD consultant to provide best practices in a content area (finance, IT, marketing) is most likely approaching the consultant with which model in mind?

    • Expert Model

    • Doctor-Patient Model

    • Mechanic Model

    • The OD Consulting Model

    Correct Answer
    A. Expert Model
    Explanation
    An executive who hires an OD consultant to provide best practices in a content area (finance, IT, marketing) is most likely approaching the consultant with the Expert Model in mind. In this model, the consultant is seen as an expert in a specific field and is hired to provide knowledge and solutions to the organization. The executive expects the consultant to have deep expertise and to provide expert advice and guidance in the specific content area. This model is commonly used when organizations need specialized knowledge and skills that they do not possess internally.

    Rate this question:

  • 18. 

    If a client wants to exclude certain organizational members from the engagement because they are likely to make him/her look bad, the consultant should consider this an _____ practice of _____. 

    • Ethical; contracting

    • Unethical; collusion

    • accurate; agreement

    • Unethical; breach of confidentiality

    Correct Answer
    A. Unethical; collusion
    Explanation
    If a client wants to exclude certain organizational members from the engagement because they are likely to make him/her look bad, this can be considered an unethical practice of collusion. Collusion refers to a secret agreement between two or more parties to deceive or defraud others. In this case, the client is colluding with the consultant to exclude certain members for personal gain, which goes against ethical principles of fairness, transparency, and equal treatment.

    Rate this question:

  • 19. 

    Underlying problems can be described as the root cause or the initial explanations of the situation.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Underlying problems are not the root cause or initial explanations of a situation. They are the problems that exist beneath the surface and contribute to the overall situation but may not necessarily be the main cause. Therefore, the correct answer is False.

    Rate this question:

  • 20. 

    Once a contract is agreed to in writing, the consultant should not attempt to deviate from it, particularly when circumstances have changed.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that once a contract is agreed upon in writing, the consultant should not attempt to deviate from it, even if circumstances have changed. However, this is not necessarily true. In some cases, when circumstances change, it may be necessary for the consultant to renegotiate or make adjustments to the contract. Therefore, the correct answer is false.

    Rate this question:

Quiz Review Timeline (Updated): Aug 26, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Aug 26, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 13, 2013
    Quiz Created by
    Cherae09
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.