Trivia Questions On Customer Service Conversation Skills! Quiz

10 Questions | Attempts: 110

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Trivia Questions On Customer Service Conversation Skills! Quiz - Quiz

Trivia questions on customer service conversation skills! Customer service personnel are the best people to go to when someone has an issue with a service or is looking to acquire one. If you work in this department, you should be ready for any question. How about you give the quiz a try and see how skilled you actually are.


Questions and Answers
  • 1. 
    What is should you respond if a customer says they are not interested?
    • A. 

      Ok, Thank you for your time

    • B. 

      Great! I just need to ask you some qualifying questions...

    • C. 

      Are you sure you do not want to take advantage of this call and get the information for a cash advance for your business without any commitment?

    • D. 

      Are you sure?? You can be greatly benefited from this

  • 2. 
    "Thank you for calling Cash Services, are you interested in receiving a cash advance for your business?" Is the correct opening?
    • A. 

      True

    • B. 

      False

  • 3. 
    If a customer makes 10k in revenue a month, do they qualify?
    • A. 

      Yes!

    • B. 

      No!

  • 4. 
    What is the correct rebuttal for when a customer asks "How did you know I own a business"
    • A. 

      I understand your concern about your privacy, but I’m not going to ask you for any personal information i just need to know, how long have you owned your business for?

    • B. 

      We work with several different data sources and referral companies and they passed your number along to us and at some point your number was opted in to receive this call.

    • C. 

      We work with the nation’s leading funding companies and they provide us with reports so we can reach out to customers like you and offer them this great program.

  • 5. 
    If the customer says "My brother is the owner of the business but I help him out with everything financial" Does the customer qualify?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    What is the correct hand off for Nextwave?
    • A. 

      Hi, I have a live transfer for you, His/her name is _______ , and The lead number is______ Phone number is ________ Mr/Mrs____ Go ahead .

    • B. 

      Hi, I'm calling with a transfer from cash services call center The business name is ________________ Name of the customer is _____________ And phone number is __________________ Mr/Mrs____ Go ahead .

  • 7. 
    Since you qualify, please hold on, while I transfer you so we can get the _________ to get your loan to you.
  • 8. 
    If a customer is not willing to give their name, what should you say?
    • A. 

      Ok, so may i have the name of your business please?

    • B. 

      I understand your concern about your privacy, but I’m not going to ask you for anything else I just need your name so the specialist can address you properly.

  • 9. 
    Who can we give the information to?
    • A. 

      Secretary

    • B. 

      Manager in Charge

    • C. 

      Owner of business

    • D. 

      Financial Adviser

  • 10. 
    What is the correct closing? [do not include customers name or the phrase Mr.____ ]
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