Trivia Questions On Customer Service Conversation Skills! Quiz

10 Questions | Total Attempts: 75

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Trivia Questions On Customer Service Conversation Skills! Quiz

Trivia questions on customer service conversation skills! Customer service personnel are the best people to go to when someone has an issue with a service or is looking to acquire one. If you work in this department, you should be ready for any question. How about you give the quiz a try and see how skilled you actually are.


Questions and Answers
  • 1. 
    What is should you respond if a customer says they are not interested?
    • A. 

      Ok, Thank you for your time

    • B. 

      Great! I just need to ask you some qualifying questions...

    • C. 

      Are you sure you do not want to take advantage of this call and get the information for a cash advance for your business without any commitment?

    • D. 

      Are you sure?? You can be greatly benefited from this

  • 2. 
    "Thank you for calling Cash Services, are you interested in receiving a cash advance for your business?" Is the correct opening?
    • A. 

      True

    • B. 

      False

  • 3. 
    If a customer makes 10k in revenue a month, do they qualify?
    • A. 

      Yes!

    • B. 

      No!

  • 4. 
    What is the correct rebuttal for when a customer asks "How did you know I own a business"
    • A. 

      I understand your concern about your privacy, but I’m not going to ask you for any personal information i just need to know, how long have you owned your business for?

    • B. 

      We work with several different data sources and referral companies and they passed your number along to us and at some point your number was opted in to receive this call.

    • C. 

      We work with the nation’s leading funding companies and they provide us with reports so we can reach out to customers like you and offer them this great program.

  • 5. 
    If the customer says "My brother is the owner of the business but I help him out with everything financial" Does the customer qualify?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    What is the correct hand off for Nextwave?
    • A. 

      Hi, I have a live transfer for you, His/her name is _______ , and The lead number is______ Phone number is ________ Mr/Mrs____ Go ahead .

    • B. 

      Hi, I'm calling with a transfer from cash services call center The business name is ________________ Name of the customer is _____________ And phone number is __________________ Mr/Mrs____ Go ahead .

  • 7. 
    Since you qualify, please hold on, while I transfer you so we can get the _________ to get your loan to you.
  • 8. 
    If a customer is not willing to give their name, what should you say?
    • A. 

      Ok, so may i have the name of your business please?

    • B. 

      I understand your concern about your privacy, but I’m not going to ask you for anything else I just need your name so the specialist can address you properly.

  • 9. 
    Who can we give the information to?
    • A. 

      Secretary

    • B. 

      Manager in Charge

    • C. 

      Owner of business

    • D. 

      Financial Adviser

  • 10. 
    What is the correct closing? [do not include customers name or the phrase Mr.____ ]
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