Service & Parts Quiz
7 Questions
| Total Attempts: 214
Questions and Answers
- 1.We need to send rich content for every Service and Parts chat.
- A.
True
- B.
False
- 2.What is the second step of any Service or Part chat?
- A.
Acknowledge their question.
- B.
Assure of assistance.
- C.
Send a greeting.
- D.
Check the notes.
- 3.We can schedule service for a recall appointment.
- A.
True
- B.
False
- 4.We cannot schedule an appointment for body work.
- A.
True
- B.
False
- 5.What is the first question we ask a customer in a Parts chat after sending the greeting, acknowledging their question, and assuring them of assistance?
- A.
"Have you purchased parts with us before?"
- B.
"What is the year, make, and model of your vehicle?"
- C.
'What type of part do you need?"
- 6.What is the very first thing we do for Service and Parts chats?
- A.
Check the notes
- B.
Open the origination URL
- C.
Check the priority notes for a specific greeting.
- D.
Send the proper greeting
Are you working as an emergency dispatcher? Can you pass this 911 dispatcher practice test we have designed below to check how knowledgeable you are? A 911 Dispatcher is a communication personnel whose responsibility includes...
Questions: 100 | Attempts: 38420 | Last updated: Jun 27, 2022
-
Sample Question________can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served, and commitment to the continued development of skills in the pursuit of excellence.
An effective braking system and driver ability behind the wheel are most important to ensure swift and safe braking. Once has to ensure that their breaks are working before they hit the road. Take this quiz on breaks and...
Questions: 100 | Attempts: 2795 | Last updated: Mar 21, 2022
-
Sample QuestionOnce all of the lug nuts have been torqued, go around them again, this time in a _______________ to ensure that you did not miss any in the previous pattern.
Wondering what pals member you're similar to? Be prepared then, as you might be surprised at the superhero that fits your personality the most (if you take this quiz!).
Questions: 5 | Attempts: 2189 | Last updated: Mar 20, 2022
-
Sample QuestionSir. Meows a lot or Galaxy, or Frank, or Pablo, or Chip
Back to top