Service & Parts Quiz

7 Questions | Total Attempts: 207

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Service Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the very first thing we do for Service and Parts chats?
    • A. 

      Check the notes

    • B. 

      Open the origination URL

    • C. 

      Check the priority notes for a specific greeting.

    • D. 

      Send the proper greeting

  • 2. 
    What is the second step of any Service or Part chat?
    • A. 

      Acknowledge their question.

    • B. 

      Assure of assistance.

    • C. 

      Send a greeting.

    • D. 

      Check the notes.

  • 3. 
    We need to send rich content for every Service and Parts chat. 
    • A. 

      True

    • B. 

      False

  • 4. 
    We can schedule service for a recall appointment.
    • A. 

      True

    • B. 

      False

  • 5. 
    We cannot schedule an appointment for body work.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is the first question we ask a customer in a Parts chat after sending the greeting, acknowledging their question, and assuring them of assistance?
    • A. 

      "Have you purchased parts with us before?"

    • B. 

      "What is the year, make, and model of your vehicle?"

    • C. 

      'What type of part do you need?"

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