Service & Parts Quiz

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| By Joseph Gallant
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Joseph Gallant
Community Contributor
Quizzes Created: 2 | Total Attempts: 500
| Attempts: 270
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  • 1/7 Questions

    What is the first question we ask a customer in a Parts chat after sending the greeting, acknowledging their question, and assuring them of assistance?

    • "Have you purchased parts with us before?"
    • "What is the year, make, and model of your vehicle?"
    • 'What type of part do you need?"
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About This Quiz

The 'Service & Parts Quiz' assesses knowledge in handling customer interactions specific to automotive services. It covers procedures for scheduling services, communicating with customers about automotive parts, and the nuances of service chats, focusing on practical skills crucial for effective customer service in the automotive industry.

Customer Service Quizzes & Trivia

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  • 2. 

    We need to send rich content for every Service and Parts chat. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    While it is important to include as much as you can, your chat will not be graded negatively if you do not have it.

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  • 3. 

    We can schedule service for a recall appointment.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "We can schedule service for a recall appointment" is false. In most cases, a recall appointment is scheduled by the manufacturer or the authorized dealership to address a safety issue or a defect in a product. The customer typically receives a notification about the recall and is asked to bring their product in for service. The scheduling is usually done by the manufacturer or the dealership, not by the customer.

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  • 4. 

    What is the second step of any Service or Part chat?

    • Acknowledge their question.

    • Assure of assistance.

    • Send a greeting.

    • Check the notes.

    Correct Answer
    A. Send a greeting.
    Explanation
    The second step of any Service or Part chat is to send a greeting. This is important as it helps to establish a friendly and welcoming tone for the interaction. By sending a greeting, the service or parts representative acknowledges the customer's presence and shows that they are ready to assist. It sets a positive atmosphere and helps to build rapport with the customer, which can contribute to a more effective and satisfactory chat experience.

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  • 5. 

    We cannot schedule an appointment for body work.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement indicates that it is not possible to schedule an appointment for body work. Therefore, the correct answer is true, indicating that scheduling an appointment for body work is not possible.

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  • 6. 

    What is the very first thing we do for Service and Parts chats?

    • Check the notes

    • Open the origination URL

    • Check the priority notes for a specific greeting.

    • Send the proper greeting

    Correct Answer
    A. Check the priority notes for a specific greeting.
    Explanation
    This is the first thing we do for all chats. Just wanted to make sure you remembered :)

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 09, 2017
    Quiz Created by
    Joseph Gallant
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