Service & Parts Quiz
7 Questions
| Total Attempts: 207
Questions and Answers
- 1.What is the very first thing we do for Service and Parts chats?
- A.
Check the notes
- B.
Open the origination URL
- C.
Check the priority notes for a specific greeting.
- D.
Send the proper greeting
- 2.What is the second step of any Service or Part chat?
- A.
Acknowledge their question.
- B.
Assure of assistance.
- C.
Send a greeting.
- D.
Check the notes.
- 3.We need to send rich content for every Service and Parts chat.
- A.
True
- B.
False
- 4.We can schedule service for a recall appointment.
- A.
True
- B.
False
- 5.We cannot schedule an appointment for body work.
- A.
True
- B.
False
- 6.What is the first question we ask a customer in a Parts chat after sending the greeting, acknowledging their question, and assuring them of assistance?
- A.
"Have you purchased parts with us before?"
- B.
"What is the year, make, and model of your vehicle?"
- C.
'What type of part do you need?"
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