Confirm the delivery time.
Great the customer by using your name and stating the purpose of the call.
Introduce the company and giving the customer the time frame.
Take a fresh look at the products to ensure new damages have not been created.
Make sure you look nice by doing a "fresh check" in the mirror.
Check yourself to ensure you smell fresh for the customer.
10 minutes prior to making the delivery.
20 minutes prior to making the delivery.
30 minutes prior to making the delivery.
40 minutes prior to making the delivery.
True. I want it handed to me.
False. My goal is to delivery the customer a "5".
Clean the box the product is in.
Be sure your helper is wearing clean shoes
Lay down blankets
Clean your shoes outside the home.
Demonstrate the product and answer all of the customer's questions.
Remove any haul away product, making sure all water hoses are secured and won't leak.
5-10 minutes prior to completing the delivery, have your helper call into the facility and let them know you're almost done.
Ensure the facility asks "did our driver deliver you a 5", and explain the survey and our commitment to customer satisfaction.
Walk to the customer's home, make sure the home is clean of any delivery debris, smile, thank the customer for their purchase, tell them you look forward to delivering to them again in the future, and hand them the business card that reminds them of the survey.
Ask the customer "do you feel I gave you a 5 star delivery today?"
Being to get ready for your next stop.
Ensure you call in and let the facility know the delivery is 100% complete with no issues.
Begin the "30 Minute" predelivery process.