Send an email to the product team.
Send an email to the engineering team.
Send an email to customer care representative.
Leave an internal note in Zendesk, and leave the ticket "Open." You do not need to notify anyone else.
The amount of money that the customer still owes, including fees and interest.
The amount of funds available on the customer's SmartLine of credit.
The remaining number of repayments the customer needs to make.
The minimum monthly payment for the remaining months of repayment.
All customers in California who request EPO.
Customers in California who request EPO within 90 days of signing the lease-purchase agreement.
All customers outside of California who request EPO.
Customers outside of California who request EPO within 90 days of signing the lease-purchase agreement.
BillPay transaction details
SmartLine transaction details
SmartLine Terms & Conditions
SmartPay Terms & Conditions
SmartPay payment schedules
Customer's email address
Zendesk ticket number
Application ID number
Type of issue
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