Customer Service Agent Quiz #4

7 Questions

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Customer Service Agent Quiz #4

Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. It takes a lot of time and practice to reach this As we continue on the road to revising for the finals this is the fourth quiz in the series. Give it a try and keep an eye out for quiz five.


Questions and Answers
  • 1. 
    To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.
    • A. 

      True

    • B. 

      False

  • 2. 
    What is a Store account used for? (Select all that apply)
    • A. 

      To manage stores

    • B. 

      To process a payment

    • C. 

      To cancel a transaction

    • D. 

      To process a return

    • E. 

      To access the "Learn" tab

  • 3. 
    What is the "Learn" tab for? (Select all that apply)
    • A. 

      To learn more about SmartPay

    • B. 

      To learn how to set up PaymentSupport

    • C. 

      To access designs and store display advertising materials

    • D. 

      To show customers how to access their BillFloat profiles and change their repayment methods

  • 4. 
    For a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it must be identical to the phone offered by RadioShack and supported by SmartPay.
    • A. 

      True

    • B. 

      False

  • 5. 
    Assuming all other criteria is met, the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee) can be applied to a phone as long as it is requested within _____ of the date the customer signs the lease-purchase agreement. (Fill in the blank by selecting the correct answer)
    • A. 

      90 days

    • B. 

      30 days

    • C. 

      A week

    • D. 

      There is no cutoff date

  • 6. 
    An already existing MetroPCS customer who would like a phone upgrade is eligible for Price Match Guarantee.
    • A. 

      True

    • B. 

      False

  • 7. 
    How long will it take for the Price Match Guarantee amount (difference) to be credited to the customer's debit card?
    • A. 

      7-10 days

    • B. 

      3-5 days

    • C. 

      They don't. They can get the rest in cash at the store.

    • D. 

      At least 2 weeks.