Customer Service Agent Quiz #4

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| By Billfloatcs
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Billfloatcs
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Quizzes Created: 3 | Total Attempts: 1,120
Questions: 7 | Attempts: 732

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Customer Service Agent Quiz #4 - Quiz

Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest you can. It takes a lot of time and practice to reach this As we continue on the road to revising for the finals this is the fourth quiz in the series. Give it a try and keep an eye out for quiz five.


Questions and Answers
  • 1. 

    To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In order to request a password reset for either the Admin or Store account, the dealer must first log into the Admin account. This implies that the dealer needs to have access to the Admin account in order to initiate the password reset process. Therefore, the statement "To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account" is true.

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  • 2. 

    What is a Store account used for? (Select all that apply)

    • A.

      To manage stores

    • B.

      To process a payment

    • C.

      To cancel a transaction

    • D.

      To process a return

    • E.

      To access the "Learn" tab

    Correct Answer(s)
    B. To process a payment
    C. To cancel a transaction
    D. To process a return
    Explanation
    A Store account is used for processing payments, canceling transactions, and processing returns. It allows users to handle financial transactions related to their store, such as accepting payments from customers, canceling transactions if necessary, and processing returns for items that customers want to return. The "Learn" tab is not mentioned as a purpose for a Store account, so it is not included in the answer options.

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  • 3. 

    What is the "Learn" tab for? (Select all that apply)

    • A.

      To learn more about SmartPay

    • B.

      To learn how to set up PaymentSupport

    • C.

      To access designs and store display advertising materials

    • D.

      To show customers how to access their BillFloat profiles and change their repayment methods

    Correct Answer(s)
    A. To learn more about SmartPay
    C. To access designs and store display advertising materials
    Explanation
    The "Learn" tab is used for two purposes. Firstly, it provides information about SmartPay, allowing users to learn more about its features and benefits. Secondly, it serves as a platform to access designs and store display advertising materials, which can be used for marketing and promotional purposes.

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  • 4. 

    For a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it must be identical to the phone offered by RadioShack and supported by SmartPay.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that in order for a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it needs to be identical to the phone offered by RadioShack and supported by SmartPay. This means that the phone must have the same specifications, features, and capabilities as the one offered by RadioShack, and it must also be compatible with SmartPay's support and services. If the phone meets these criteria, it will be eligible for the Mobile Low Price Guarantee Policy.

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  • 5. 

    Assuming all other criteria is met, the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee) can be applied to a phone as long as it is requested within _____ of the date the customer signs the lease-purchase agreement. (Fill in the blank by selecting the correct answer)

    • A.

      90 days

    • B.

      30 days

    • C.

      A week

    • D.

      There is no cutoff date

    Correct Answer
    B. 30 days
    Explanation
    The Mobile Low Price Guarantee Policy can be applied to a phone as long as it is requested within 30 days of the date the customer signs the lease-purchase agreement. This means that if a customer finds a lower price for the same phone within 30 days of signing the agreement, they can request a partial refund or a price match. This policy ensures that customers can get the best price for their phone purchase within a reasonable timeframe after signing the agreement.

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  • 6. 

    An already existing MetroPCS customer who would like a phone upgrade is eligible for Price Match Guarantee.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    An already existing MetroPCS customer who would like a phone upgrade is not eligible for Price Match Guarantee.

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  • 7. 

    How long will it take for the Price Match Guarantee amount (difference) to be credited to the customer's debit card?

    • A.

      7-10 days

    • B.

      3-5 days

    • C.

      They don't. They can get the rest in cash at the store.

    • D.

      At least 2 weeks.

    Correct Answer
    B. 3-5 days
    Explanation
    The correct answer is 3-5 days. This suggests that the process of crediting the Price Match Guarantee amount (difference) to the customer's debit card is expected to take between 3 to 5 days.

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