Customer Service Agent Quiz #2

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| By Billfloatcs
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Billfloatcs
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Quizzes Created: 3 | Total Attempts: 1,120
Questions: 9 | Attempts: 204

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Customer Service Agent Quiz #2 - Quiz

Being a customer service agent is all about knowing how to tackle a client’s problem and giving them a solution to it when they need it. It takes a lot of time and practice to reach this level, and therefore, the road to being certified is not that easy for someone now willing to work hard. Below is the second quiz in a series designed to help you pass the finals, try it out!


Questions and Answers
  • 1. 

    How long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?

    • A.

      Anywhere between 1-3 days

    • B.

      Up to 7 days

    • C.

      Up to 5 days

    • D.

      Up to 10 days

    • E.

      The transfer feature is still broken, so customers cannot request additional funds.

    Correct Answer
    C. Up to 5 days
    Explanation
    After initiating a transfer from the SmartLine Customer Dashboard, it may take up to 5 days for the funds to arrive in the customer's bank account.

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  • 2. 

    What is the "Cancel Access" button on the SmartLine Customer Dashboard for?

    • A.

      To cancel a transfer of funds

    • B.

      To close a SmartLine of credit

    • C.

      To cancel a repayment

    • D.

      To cancel payment of a bill

    Correct Answer
    B. To close a SmartLine of credit
    Explanation
    The "Cancel Access" button on the SmartLine Customer Dashboard is used to close a SmartLine of credit. This means that if a customer no longer wants or needs the line of credit, they can use this button to terminate it.

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  • 3. 

    A customer will not be able to cancel a SmartLine of credit if: (Check all that apply)

    • A.

      There is a payment in progress

    • B.

      The outstanding balance is NOT $0

    • C.

      The customer wants to float a bill

    • D.

      There is a transfer in progress

    Correct Answer(s)
    A. There is a payment in progress
    B. The outstanding balance is NOT $0
    D. There is a transfer in progress
    Explanation
    A customer will not be able to cancel a SmartLine of credit if there is a payment in progress because canceling the credit line would interrupt the payment process. Additionally, the customer will not be able to cancel if the outstanding balance is not $0 because there are still unpaid dues that need to be settled. Moreover, if there is a transfer in progress, canceling the credit line could disrupt the transfer process.

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  • 4. 

    If a customer closes a SmartLine of credit, will s/he be automatically approved in the future upon reapplying?

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    If a customer closes a SmartLine of credit, they will not be automatically approved in the future upon reapplying. This means that closing the SmartLine of credit does not guarantee approval for a future application. The customer will still need to go through the application process and meet the necessary criteria for approval.

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  • 5. 

    If a transfer is already in progress, a customer can still request additional transfers.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    If a transfer is already in progress, a customer cannot request additional transfers. This implies that the system does not allow multiple transfers to be initiated simultaneously. Therefore, the correct answer is False.

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  • 6. 

    What is PaymentSupport for?

    • A.

      For customers to fill out the SmartPay application

    • B.

      For dealers and clerks to process the payment part of a SmartPay application

    • C.

      It's a BillPay thing

    • D.

      To process SmartLine repayments

    Correct Answer
    B. For dealers and clerks to process the payment part of a SmartPay application
    Explanation
    PaymentSupport is designed for dealers and clerks to handle the payment aspect of a SmartPay application. It enables them to efficiently process and manage payments for customers who have applied for SmartPay. This tool likely provides a streamlined and user-friendly interface for dealers and clerks to handle payment transactions, ensuring a smooth and convenient experience for both the customers and the staff involved in the process.

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  • 7. 

    What information is needed for a dealer/clerk to process a SmartPay return in PaymentSupport?

    • A.

      Store login ID

    • B.

      Customer's phone number

    • C.

      Last 4 digits of debit card

    • D.

      Phone serial number

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    To process a SmartPay return in PaymentSupport, the dealer/clerk needs the following information: the store login ID to access the system, the customer's phone number to identify the transaction, the last 4 digits of the debit card to verify the payment method, and the phone serial number to confirm the device being returned. All of these pieces of information are necessary for a successful SmartPay return.

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  • 8. 

    A customer has initiated a transfer of funds. Can s/he cancel this transfer?

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    The customer cannot cancel the transfer of funds once it has been initiated. Once the transfer process has started, it is typically irreversible.

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  • 9. 

    If a payment is in progress, a customer will have to wait ___ business days before making a SmartLine transfer?

    • A.

      0

    • B.

      5

    • C.

      7

    • D.

      None of the above

    Correct Answer
    C. 7
    Explanation
    If a payment is in progress, a customer will have to wait 7 business days before making a SmartLine transfer. This suggests that there is a specific waiting period imposed on customers who have ongoing payments before they can initiate a SmartLine transfer. The other options (0, 5, None of the above) are not relevant in this context and do not provide an appropriate waiting period for the customer.

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