Customer Service Agent Quiz #2

9 Questions

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Customer Service Agent Quiz #2

Being a customer service agent is all about knowing how to tackle a client’s problem and giving them a solution to it when they need it. It takes a lot of time and practice to reach this level, and therefore, the road to being certified is not that easy for someone now willing to work hard. Below is the second quiz in a series designed to help you pass the finals, try it out!


Questions and Answers
  • 1. 
    How long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?
    • A. 

      Anywhere between 1-3 days

    • B. 

      Up to 7 days

    • C. 

      Up to 5 days

    • D. 

      Up to 10 days

    • E. 

      The transfer feature is still broken, so customers cannot request additional funds.

  • 2. 
    What is the "Cancel Access" button on the SmartLine Customer Dashboard for?
    • A. 

      To cancel a transfer of funds

    • B. 

      To close a SmartLine of credit

    • C. 

      To cancel a repayment

    • D. 

      To cancel payment of a bill

  • 3. 
    A customer will not be able to cancel a SmartLine of credit if: (Check all that apply)
    • A. 

      There is a payment in progress

    • B. 

      The outstanding balance is NOT $0

    • C. 

      The customer wants to float a bill

    • D. 

      There is a transfer in progress

  • 4. 
    If a customer closes a SmartLine of credit, will s/he be automatically approved in the future upon reapplying?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    If a transfer is already in progress, a customer can still request additional transfers.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is PaymentSupport for?
    • A. 

      For customers to fill out the SmartPay application

    • B. 

      For dealers and clerks to process the payment part of a SmartPay application

    • C. 

      It's a BillPay thing

    • D. 

      To process SmartLine repayments

  • 7. 
    What information is needed for a dealer/clerk to process a SmartPay return in PaymentSupport?
    • A. 

      Store login ID

    • B. 

      Customer's phone number

    • C. 

      Last 4 digits of debit card

    • D. 

      Phone serial number

    • E. 

      All of the above

  • 8. 
    A customer has initiated a transfer of funds. Can s/he cancel this transfer?
    • A. 

      Yes

    • B. 

      No

  • 9. 
    If a payment is in progress, a customer will have to wait ___ business days before making a SmartLine transfer?
    • A. 

      0

    • B. 

      5

    • C. 

      7

    • D. 

      None of the above