Collecting Reviews- Tier 1

44 Questions | Total Attempts: 903

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Collecting Reviews- Tier 1

Questions and Answers
  • 1. 
    How does the "Collect Reviews on Facebook" feature work?
    • A. 

      Store owner posts a link on Facebook--clicking on it leads to the store with the review form in the Reviews Tab open

    • B. 

      Store owner posts a link on Facebook--clicking on it leads to a dedicated landing page with the Reviews Widget on it

    • C. 

      Store owner posts a form on Facebook--in this form shoppers can leave the reviews directly on Facebook

    • D. 

      Store owner posts a link on Facebook--clicking on it leads to the store with the review form of Reviews Tab on Facebook

  • 2. 
    How can a user post a review request on Facebook?
    • A. 

      Post the review request directly from the b2b

    • B. 

      Copy link to the review request an use it on Facebook (or on other places)

    • C. 

      Both of the options are correct

  • 3. 
    Reviews generated from the "Collect Reviews on Facebook" feature are:
    • A. 

      Site reviews

    • B. 

      Product reviews

    • C. 

      Depends on what the store asks for

  • 4. 
    Where will a review submitted in a MAP be published? What Reviewer Badge will this type of review show?
    • A. 

      Site review. Verified Buyer

    • B. 

      Site review. Anonymouse

    • C. 

      Product review. Verified Buyer

    • D. 

      Product review. Verified Reviewer

    • E. 

      None of the above

  • 5. 
    If a shopper purchases 5 products in one order from a store with a free account...
    • A. 

      5 MAPs will be sent in one day.

    • B. 

      We will send MAP for only the most expensive product.

    • C. 

      The user can decide how many MAPs will be sent and at what interval.

    • D. 

      We will send 3 separate MAPs for the 3 most expensive products with a 5 day interval between the each e-mail.

  • 6. 
    For free accounts, the MAP will be sent...
    • A. 

      Default is 14 days after the order status is changed to Complete, users can change it

    • B. 

      Default is 14 days after the order status is changed to Shipped , users can change it

    • C. 

      Default is 21 days after order status is changed to Complete, it will change automatically according to the shipment address

    • D. 

      The customers can choose when the MAP will be sent and the order status that triggers it (completed, shipped, etc)

  • 7. 
    Roughly what percentage of shoppers receiving the MAP will write reviews? AKA What is the review conversion rate for the MAP?
    • A. 

      9.2-10.5%

    • B. 

      5-6%

    • C. 

      3-4%

    • D. 

      8-10%

  • 8. 
    This pie chart represents the segmentation of MAP opened by devices. Phone- from mobile, Webmail - gmail, Yahoo, hotmail, etc. Desktop- Outlook, etc.  Tablet- email app on the tablet/ webmail. With what % of the customers we have a problem?
    • A. 

      34%

    • B. 

      30%

    • C. 

      19%

    • D. 

      11%

    • E. 

      6%

    • F. 

      49% (30+19)

  • 9. 
    There is a problem with the MAP on desktop email services like Outlook and the Apple Mail Application. What is the problem? What is our solution?
    • A. 

      Shoppers can't write a review in the form. No solution.

    • B. 

      The MAP is directed to the spam folder. No solution.

    • C. 

      They can't write a review in the form. There is a link that opens the form in the browser.

    • D. 

      They can fill the form, but can't choose a star rating. When they click on "Post," it opens the form in the browser.

  • 10. 
    What are the mandatory fields on the MAP?
    • A. 

      Star Rating, Title, Body

    • B. 

      Name, Star Rating, Body

    • C. 

      Star Rating, Body

    • D. 

      Star Rating, Title

  • 11. 
    If the shopper doesn't fill out one of the mandatory fields...
    • A. 

      The form opens in the browser with an alert to complete the missing data

    • B. 

      We lose the review.

    • C. 

      We send them another MAP so they can complete the missing fields.

    • D. 

      We lead them to the product page so they can complete the review in the widget.

  • 12. 
    How does the MAP direct traffic to stores? Do we show the user?
    • A. 

      Links within the emails (like the name of the product purchased and the name of the store) and Promoted products. We show the user the traffic and sales coming from these.

    • B. 

      Links within the emails (like the name of the product purchased and the name of the store), Promoted products, and we lead the shoppers to the store when they submit the review. We don't show the user the traffic and sales coming from these.

    • C. 

      Promoted products. We show the user the traffic and sales that come from clicking on them.

  • 13. 
    What happens when a shopper clicks "Didn't get the product yet" in the MAP?
    • A. 

      We resend the MAP after 7 days.

    • B. 

      We let the store owner know that the shopper didn't get the product and resend the MAP after 10 days.

    • C. 

      We let the store owner know that the shopper didn't get the product, and unsubscribe them.

    • D. 

      We don't have this feature anymore.

    • E. 

      We resend the MAP after 10 days.

  • 14. 
    The Unsubscribe link in the MAP...
    • A. 

      Can be removed by the store owners.

    • B. 

      Cannot be removed by the store owners.

    • C. 

      Can be removed, but only by Premium store owners.

  • 15. 
    Translations of the MAP: 
    • A. 

      Users can edit all content and elements of the MAP.

    • B. 

      Some elements require translations from Yotpo. The language for these translation is inherited from the language selection in the General Settings.

  • 16. 
    Multiple MAP reminders are...
    • A. 

      Only a premium feature.

    • B. 

      Open to free users, we let the users add multiple MAP reminders which will be sent to shoppers that didn't write a review.

    • C. 

      Open to free users, we let the users add multiple MAP reminders which will only be sent to shoppers with multiple product purchases.

    • D. 

      Open to free users, we let users add multiple MAP reminders, that will be sent to shoppers whether or not they wrote a review.

  • 17. 
    Purchase data for the MAP gets pulled...
    • A. 

      Once a week and triggers the MAP.

    • B. 

      For supported platforms, every day, once a day

    • C. 

      Whenever users choose. They can manually push orders to trigger the MAP.

  • 18. 
    We pull a store's past purchases in order to send those shoppers a MAP.  How does this happen?
    • A. 

      For hosted platforms, we automatically pull past purchases from the past 90-150 days.

    • B. 

      For non-hosted platforms, we automatically pull past purchases from the past 90-150 days.

    • C. 

      For hosted platforms, we pull past purchases automatically as part of the installation process. Non-hosted platforms need to click on a button in order to push past orders to us.

    • D. 

      Users on both hosted and non-hosted platforms need to approve us pulling past purchases.

  • 19. 
    What is the biggest difference between us and the most of our competitors regarding to the MAP? 
    • A. 

      We allow much better customization options.

    • B. 

      Our emails are mobile compatible.

    • C. 

      Shoppers can leave their reviews within the emails themselves, which makes the process very easy.

    • D. 

      We use Sendgrid as our email system, so our delivery rate is much higher than our competitors'.

  • 20. 
    How can users on non-supported (generic) platforms send MAPs? 
    • A. 

      They can use our API integration to push the purchase data, then we'll be able to generate the MAP.

    • B. 

      We can't support it, but they can use the BCC feature.

    • C. 

      If it's a non-hosted platform, they can use the API integration, otherwise it's not possible.

  • 21. 
    What sort of MAP customizations are available to free accounts?
    • A. 

      None

    • B. 

      Only logo

    • C. 

      Only header color

    • D. 

      Stars color and header color

  • 22. 
    What is the purpose of the TRR (Targeted Review Request) feature?
    • A. 

      To send a request for reviews on Facebook

    • B. 

      To send a request for site reviews to a list of emails

    • C. 

      To send a request for site reviews from past shoppers

    • D. 

      To send a request for product reviews to a list of emails

    • E. 

      Send request for product reviews from past shoppers

  • 23. 
    Where can you change the look and feel of the Targeted Review Requests?
    • A. 

      You can’t. It’s not customizable.

    • B. 

      On the Moderate page under Reviews > All

    • C. 

      On the Tools page under Collect Reviews > Targeted Reviews Requests

    • D. 

      On the Tools page under Collect Reviews > Email and General settings

    • E. 

      None of the above

  • 24. 
    What sort of reviews are generated from Targeted Review Requests?
    • A. 

      Product Reviews

    • B. 

      Site Reviews

    • C. 

      Buyer Reviews

    • D. 

      Feature Reviews

    • E. 

      None of the above

  • 25. 
    What is the structure of the csv file sent in the TRR feature?
    • A. 

      Doesn’t matter as long as it has an email address

    • B. 

      Doesn’t matter as long as it has a name

    • C. 

      Name and then email

    • D. 

      Email and then name

    • E. 

      None of the above

  • 26. 
    What is the default limit for the number of TRR emails a store owner with a free account can send?
    • A. 

      200 per file

    • B. 

      100 per file

    • C. 

      200 overall

    • D. 

      100 overall

    • E. 

      None of the above

  • 27. 
    What are the validation rules for the TRR ?
    • A. 

      Valid email addresses

    • B. 

      Names (existing)

    • C. 

      We check if the customers already received an email (MAP or TRR) over the past 30 days

    • D. 

      Number of recipients (no more than 100 for free account)

  • 28. 
    What does this feature control and how is it related to the TRR?
    • A. 

      Choose how many of the MAPs will be sent as site review request, nothing to do with the TRR

    • B. 

      Choose how many of the MAPs will be sent as site review request, the content of the site reviews request is controlled from the TRR settings page

    • C. 

      Choose how many of the MAPs will be sent as site review request, the user needs to upload the csv of the customers via the TRR settings page

  • 29. 
    Promoted products on TRR emails:
    • A. 

      We send promoted products as part of the TRR emails, but with limited personalization because we don't know what the shopper bought.

    • B. 

      We don't send promoted product as part of the TRR, because we don't know what the shopper bought.

    • C. 

      We send promoted products as part of the TRR, but only for supported platforms where we have data on the shoppers (ie what the bought)

  • 30. 
    A store owner with a sending limit of 100 emails tries to send a TRR to 300 emails. What will be sent? What will be displayed on the screen?
    • A. 

      Nothing, and an alert will be shown

    • B. 

      Emails to the first 100 addresses, and an alert will be shown

  • 31. 
    What is the purpose of the Zendesk feature?
    • A. 

      It's an alternative way to collect reviews. Once integrated, a MAS (Mail After Service) is sent when a customer support ticket status changed to "solved."

    • B. 

      It's an alternative way to collect reviews. Once integrated, we automatically pull the list of customers from Zendesk and send them MAS.

    • C. 

      It is a regular integration, same as generic, but we appear on Zendesk app market in order to get leads.

  • 32. 
    Which Zendesk tickets are pulled? How are they pulled?
    • A. 

      Solved tickets. Once a day by a daily rake

    • B. 

      Solved tickets. Once a day by a resque schedule mission

    • C. 

      Open tickets. Once a day by a daily rake

    • D. 

      Open tickets. Once a day by a resque schedule mission

    • E. 

      None of the above

  • 33. 
    If I'm not an ecommerce company, but I have an online site and using the Zendesk integration with Yotpo, what can I do with the reviews? 
    • A. 

      It's only for internal use so they improve customers support with feedback from their customers

    • B. 

      Install the Reviews Widget on site and show the reviews

    • C. 

      Install the Reviews Tab, Embedded Widget or Badges to show the reviews

    • D. 

      If it is an eCommerce site, they can showcase the reviews on the Reviews Tab

  • 34. 
    True or False? Any account can add Zendesk integration.
    • A. 

      True

    • B. 

      False- Only generic

  • 35. 
    Compared to other similar products on the Zendesk app market, what makes our integration different?
    • A. 

      As always- the in-mail review form! All the rest of competitors send a link for review request. so 90's... that is the reason we collect much more reviews

    • B. 

      We have better way to showcase the reviews.

    • C. 

      There are no similar apps to collect reviews on the Zendesk app market.

    • D. 

      Answers 1 & 2 are correct.

  • 36. 
    What type of platforms can use the BCC feature?
    • A. 

      Non hosted

    • B. 

      Hosted

    • C. 

      Only generic platform users

    • D. 

      Hosted and Non hosted

  • 37. 
    What is the main purpose of the BCC feature?
    • A. 

      To help customers collect site reviews, not just product reviews.

    • B. 

      Easier integration than the MAP for supported platforms.

    • C. 

      To automate the reviews collection process for stores on generic platforms, without API integration.

    • D. 

      To support brick and mortar stores.

  • 38. 
    In the BCC feature, are there any limitations for the email address used in the "from" field (the email address the customer uses to send the invoices from)?
    • A. 

      No limitation

    • B. 

      Should be a valid email address

    • C. 

      Should be identical to the store's domain, otherwise support will require to open by demand

    • D. 

      As long as it's a valid email address, with either the domain of the store, or another known email provider (Gmail for example)- then we authorize it.

  • 39. 
    How do we get the reviewer name for reviews written via the BCC email?  
    • A. 

      We look for the name in the content of the invoice. If it's not found, we take it from the email address ([email protected] = yourname).

    • B. 

      We take it from the email address ([email protected] = yourname).

    • C. 

      All the reviews written from the BCC feature are anonymous.

    • D. 

      We let the reviewer choose a nickname.

  • 40. 
    How does a user set up the BCC feature?
    • A. 

      Add [email protected] as a BCC to the invoice emails.

    • B. 

      Add the unique email address provided by Yotpo as a BCC to the invoices emails, and enter the email address the invoices are sent from in the appropriate field on the Yotpo Admin.

    • C. 

      Add the unique email address provided by Yotpo.

    • D. 

      Import the csv file with the list of shoppers.

  • 41. 
    If I'm a generic user, why should I use the API integration to generate the MAP and not use the BCC feature? 
    • A. 

      We open the API integration option only to Premium customers.

    • B. 

      The API integration is much more complicated, but when implemented, they can generate both site and product reviews.

    • C. 

      No reason. The BCC feature was developed only recently, but since then there is no reason to use the API implementation

  • 42. 
    True or False? When using the BCC feature, all the reviews generated are site reviews and not product reviews.
    • A. 

      True

    • B. 

      False

  • 43. 
    BCC- In the case of multiple-product purchases, we send:
    • A. 

      Up to 3 emails, 5 days in between.

    • B. 

      Depends if it is a Premium user or not.

    • C. 

      We can't tell if it's a multiple-product purchase or not.

    • D. 

      We send up to 2 emails, or until the shopper unsubscribes.

  • 44. 
    True or False? Shopify users can use the BCC feature.
    • A. 

      True

    • B. 

      False