Store owner posts a link on Facebook--clicking on it leads to the store with the review form in the Reviews Tab open
Store owner posts a link on Facebook--clicking on it leads to a dedicated landing page with the Reviews Widget on it
Store owner posts a form on Facebook--in this form shoppers can leave the reviews directly on Facebook
Store owner posts a link on Facebook--clicking on it leads to the store with the review form of Reviews Tab on Facebook
Post the review request directly from the b2b
Copy link to the review request an use it on Facebook (or on other places)
Both of the options are correct
Depends on what the store asks for
Site review. Verified Buyer
Site review. Anonymouse
Product review. Verified Buyer
Product review. Verified Reviewer
None of the above
5 MAPs will be sent in one day.
We will send MAP for only the most expensive product.
The user can decide how many MAPs will be sent and at what interval.
We will send 3 separate MAPs for the 3 most expensive products with a 5 day interval between the each e-mail.
Default is 14 days after the order status is changed to Complete, users can change it
Default is 14 days after the order status is changed to Shipped , users can change it
Default is 21 days after order status is changed to Complete, it will change automatically according to the shipment address
The customers can choose when the MAP will be sent and the order status that triggers it (completed, shipped, etc)
Shoppers can't write a review in the form. No solution.
The MAP is directed to the spam folder. No solution.
They can't write a review in the form. There is a link that opens the form in the browser.
They can fill the form, but can't choose a star rating. When they click on "Post," it opens the form in the browser.
Star Rating, Title, Body
Name, Star Rating, Body
Star Rating, Body
Star Rating, Title
The form opens in the browser with an alert to complete the missing data
We lose the review.
We send them another MAP so they can complete the missing fields.
We lead them to the product page so they can complete the review in the widget.
Links within the emails (like the name of the product purchased and the name of the store) and Promoted products. We show the user the traffic and sales coming from these.
Links within the emails (like the name of the product purchased and the name of the store), Promoted products, and we lead the shoppers to the store when they submit the review. We don't show the user the traffic and sales coming from these.
Promoted products. We show the user the traffic and sales that come from clicking on them.
We resend the MAP after 7 days.
We let the store owner know that the shopper didn't get the product and resend the MAP after 10 days.
We let the store owner know that the shopper didn't get the product, and unsubscribe them.
We don't have this feature anymore.
We resend the MAP after 10 days.
Can be removed by the store owners.
Cannot be removed by the store owners.
Can be removed, but only by Premium store owners.
Users can edit all content and elements of the MAP.
Some elements require translations from Yotpo. The language for these translation is inherited from the language selection in the General Settings.
Only a premium feature.
Open to free users, we let the users add multiple MAP reminders which will be sent to shoppers that didn't write a review.
Open to free users, we let the users add multiple MAP reminders which will only be sent to shoppers with multiple product purchases.
Open to free users, we let users add multiple MAP reminders, that will be sent to shoppers whether or not they wrote a review.
Once a week and triggers the MAP.
For supported platforms, every day, once a day
Whenever users choose. They can manually push orders to trigger the MAP.
For hosted platforms, we automatically pull past purchases from the past 90-150 days.
For non-hosted platforms, we automatically pull past purchases from the past 90-150 days.
For hosted platforms, we pull past purchases automatically as part of the installation process. Non-hosted platforms need to click on a button in order to push past orders to us.
Users on both hosted and non-hosted platforms need to approve us pulling past purchases.
We allow much better customization options.
Our emails are mobile compatible.
Shoppers can leave their reviews within the emails themselves, which makes the process very easy.
We use Sendgrid as our email system, so our delivery rate is much higher than our competitors'.
They can use our API integration to push the purchase data, then we'll be able to generate the MAP.
We can't support it, but they can use the BCC feature.
If it's a non-hosted platform, they can use the API integration, otherwise it's not possible.
Only header color
Stars color and header color
To send a request for reviews on Facebook
To send a request for site reviews to a list of emails
To send a request for site reviews from past shoppers
To send a request for product reviews to a list of emails
Send request for product reviews from past shoppers
You can’t. It’s not customizable.
On the Moderate page under Reviews > All
On the Tools page under Collect Reviews > Targeted Reviews Requests
On the Tools page under Collect Reviews > Email and General settings
None of the above
None of the above
Doesn’t matter as long as it has an email address
Doesn’t matter as long as it has a name
Name and then email
Email and then name
None of the above
200 per file
100 per file
None of the above
Valid email addresses
We check if the customers already received an email (MAP or TRR) over the past 30 days
Number of recipients (no more than 100 for free account)
Choose how many of the MAPs will be sent as site review request, nothing to do with the TRR
Choose how many of the MAPs will be sent as site review request, the content of the site reviews request is controlled from the TRR settings page
Choose how many of the MAPs will be sent as site review request, the user needs to upload the csv of the customers via the TRR settings page
We send promoted products as part of the TRR emails, but with limited personalization because we don't know what the shopper bought.
We don't send promoted product as part of the TRR, because we don't know what the shopper bought.
We send promoted products as part of the TRR, but only for supported platforms where we have data on the shoppers (ie what the bought)
Nothing, and an alert will be shown
Emails to the first 100 addresses, and an alert will be shown
It's an alternative way to collect reviews. Once integrated, a MAS (Mail After Service) is sent when a customer support ticket status changed to "solved."
It's an alternative way to collect reviews. Once integrated, we automatically pull the list of customers from Zendesk and send them MAS.
It is a regular integration, same as generic, but we appear on Zendesk app market in order to get leads.
Solved tickets. Once a day by a daily rake
Solved tickets. Once a day by a resque schedule mission
Open tickets. Once a day by a daily rake
Open tickets. Once a day by a resque schedule mission
None of the above
It's only for internal use so they improve customers support with feedback from their customers
Install the Reviews Widget on site and show the reviews
Install the Reviews Tab, Embedded Widget or Badges to show the reviews
If it is an eCommerce site, they can showcase the reviews on the Reviews Tab
False- Only generic
As always- the in-mail review form! All the rest of competitors send a link for review request. so 90's... that is the reason we collect much more reviews
We have better way to showcase the reviews.
There are no similar apps to collect reviews on the Zendesk app market.
Answers 1 & 2 are correct.
Only generic platform users
Hosted and Non hosted
To help customers collect site reviews, not just product reviews.
Easier integration than the MAP for supported platforms.
To automate the reviews collection process for stores on generic platforms, without API integration.
To support brick and mortar stores.
Should be a valid email address
Should be identical to the store's domain, otherwise support will require to open by demand
As long as it's a valid email address, with either the domain of the store, or another known email provider (Gmail for example)- then we authorize it.
We look for the name in the content of the invoice. If it's not found, we take it from the email address ([email protected] = yourname).
We take it from the email address ([email protected] = yourname).
All the reviews written from the BCC feature are anonymous.
We let the reviewer choose a nickname.
Add [email protected] as a BCC to the invoice emails.
Add the unique email address provided by Yotpo as a BCC to the invoices emails, and enter the email address the invoices are sent from in the appropriate field on the Yotpo Admin.
Add the unique email address provided by Yotpo.
Import the csv file with the list of shoppers.
We open the API integration option only to Premium customers.
The API integration is much more complicated, but when implemented, they can generate both site and product reviews.
No reason. The BCC feature was developed only recently, but since then there is no reason to use the API implementation
Up to 3 emails, 5 days in between.
Depends if it is a Premium user or not.
We can't tell if it's a multiple-product purchase or not.
We send up to 2 emails, or until the shopper unsubscribes.