Collecting Reviews- Tier 1

The problem is that shoppers are unable to write a review in the form on desktop email services like Outlook and the Apple Mail Application. The solution is to provide a link that opens the form in the browser, allowing shoppers to write their review.

Targeted Review Requests generate Site Reviews. This means that when Targeted Review Requests are used, the reviews generated are specifically focused on the overall performance and functionality of the website or online platform. These reviews provide feedback on the user experience, design, navigation, and other aspects related to the site itself. They help in identifying any issues or areas of improvement for the website.

To set up the BCC feature, the user needs to add the unique email address provided by Yotpo as a BCC to the invoice emails. Additionally, they need to enter the email address from which the invoices are sent in the appropriate field on the Yotpo Admin. This ensures that the invoices are copied to the specified email address for tracking or record-keeping purposes.

The main purpose of the BCC feature is to automate the reviews collection process for stores on generic platforms, without API integration. This means that the feature allows stores to gather reviews without the need for technical integration with specific platforms or systems. It provides an automated way for stores to collect reviews, making the process more efficient and convenient for both the store and the customers.

If the shopper doesn't fill out one of the mandatory fields, the form opens in the browser with an alert to complete the missing data. This means that the shopper will be notified about the missing information and prompted to fill it out before proceeding.

When a shopper clicks "Didn't get the product yet" in the MAP, we inform the store owner about the situation and then resend the MAP after a period of 10 days.

The correct answer explains that there are certain elements in the MAP that need to be translated by Yotpo. These translations will be in the language selected in the General Settings.

The correct answer is "For supported platforms, every day, once a day." This means that the purchase data for the MAP is pulled every day, once a day, specifically for supported platforms. This regularity ensures that the MAP is triggered consistently and keeps up-to-date with the latest purchase information.

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The purpose of the Zendesk feature is to provide an alternative way to collect reviews. Once integrated, a MAS (Mail After Service) is sent to customers when their support ticket status is changed to "solved." This allows for feedback and reviews to be gathered from customers after their issue has been resolved.

Both of the options are correct because a user can either post the review request directly from the b2b platform or copy the link to the review request and use it on Facebook or other platforms. This allows users to choose the method that is most convenient for them to request reviews on Facebook.

The correct answer is "Site reviews" because the question asks about the type of reviews generated from the "Collect Reviews on Facebook" feature. Since the feature is specifically on Facebook, it is logical to assume that the reviews collected would be related to the site itself. Therefore, the answer "Site reviews" is the most appropriate choice.

A review submitted in a MAP (Manufacturer's Authorized Provider) will be published as a "Product review" and it will show the "Verified Buyer" badge. This suggests that the review is specifically about a product and the reviewer has been verified as a buyer of that product.

The Unsubscribe link in the MAP cannot be removed by the store owners. This suggests that the ability to remove the link is not within the control of the store owners. It implies that the link is a mandatory feature that cannot be altered or removed by the store owners, regardless of their store type or subscription level.

The biggest difference between us and most of our competitors regarding the MAP is that shoppers can leave their reviews within the emails themselves, making the process very easy. This feature sets us apart from our competitors and provides convenience for our customers. By allowing shoppers to leave reviews directly in the emails, we eliminate the need for them to navigate to a separate platform or webpage, streamlining the process and increasing engagement. This feature enhances the overall user experience and differentiates us from our competitors.

The correct answer suggests that if the company is not an ecommerce company but has an online site and is using the Zendesk integration with Yotpo, they can install the Reviews Tab, Embedded Widget, or Badges to show the reviews. This implies that even though they are not an ecommerce company, they can still utilize the reviews feature of Yotpo to display customer feedback on their website, potentially improving customer support and enhancing their online presence.

Any account, regardless of its type or level of access, can add Zendesk integration. This means that both generic accounts and specialized accounts can easily integrate Zendesk into their systems. The statement "Any account can add Zendesk integration" is true.

The correct answer is that both answer 1 and answer 2 are correct. This means that the integration is different from other similar products on the Zendesk app market because it offers an in-mail review form instead of just sending a link for review requests. Additionally, the integration has a better way to showcase the reviews.

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Users on non-supported (generic) platforms can send MAPs by using the API integration to push the purchase data. This allows us to generate the MAP based on the information provided.

The correct answer is that the store will send 3 separate MAPs for the 3 most expensive products with a 5 day interval between each email. This means that the shopper will receive separate emails for the top 3 most expensive products in their order, with a 5 day gap between each email. This allows the shopper to receive detailed information about each of the most valuable products they have purchased, giving them a better understanding of their purchase and its value.

The correct answer is "Open to free users, we let the users add multiple MAP reminders which will be sent to shoppers that didn't write a review." This means that free users are able to add multiple MAP reminders, which will be sent specifically to shoppers who have not written a review. This feature is not limited to premium users and does not require shoppers to have made multiple product purchases or to have already written a review.

The purpose of the TRR (Targeted Review Request) feature is to send a request for site reviews to a list of emails. This feature allows the user to specifically target a group of individuals and ask them to review their website. By sending the request to a list of emails, the user can gather valuable feedback and reviews from a targeted audience, which can help improve their site and overall business performance.

The BCC feature can be used by only generic platform users. This means that both hosted and non-hosted platforms can utilize the BCC feature. However, it is not limited to any specific type of platform, as long as it is a generic platform.

Using the API integration allows generic users to generate both site and product reviews, whereas the BCC feature only generates site reviews. Although the API integration is more complex to implement, it provides a more comprehensive solution for generating reviews.

When using the BCC feature, all the reviews generated are site reviews and not product reviews. This means that the BCC feature allows users to send their reviews to a specific site, rather than reviewing a specific product. Therefore, the statement "True" is correct.

Shopify users cannot use the BCC (Blind Carbon Copy) feature. BCC is a feature that allows the sender of an email to conceal the email addresses of the recipients from each other. However, Shopify does not provide this feature as part of its platform. Therefore, the correct answer is False.

The correct answer is that the MAP will be sent 14 days after the order status is changed to Complete, and users have the option to change this default setting. This means that by default, the MAP (presumably referring to a Marketing Automation Platform) will be sent two weeks after the order is marked as complete. However, users have the flexibility to adjust this timeframe according to their specific needs or preferences.

The correct answer is 5-6%. This means that approximately 5-6% of shoppers who receive the MAP (presumably a marketing or promotional material) will write reviews. This indicates the review conversion rate, which is the percentage of recipients who actually write reviews.

The MAP directs traffic to stores by using links within the emails, such as the name of the product purchased and the name of the store, as well as promoting certain products. The user is shown the traffic and sales that come from clicking on these links and purchasing promoted products.

This feature controls the number of MAPs (Market Access Points) that will be sent as site review requests. It is not related to the TRR (Third-Party Risk Review) process. The content of the site review request is controlled from the TRR settings page, allowing customization of the review request message or instructions.

The correct answer is that promoted products are sent as part of the TRR emails, but with limited personalization because the company doesn't know what the shopper bought. This means that the company is still able to send promotional products to the shoppers, but since they don't have information on the shopper's previous purchases, they can only provide limited personalization. This suggests that the company is trying to target and promote products to the shoppers based on other factors, such as their browsing history or general preferences, rather than their specific past purchases.

The correct answer is 19%. This is because the question asks for the percentage of customers that have a problem, and the pie chart represents the segmentation of MAP opened by devices. Since there is no specific information given about the percentage of customers with a problem for each device, we can assume that the 19% represents the percentage of customers with a problem across all devices.

The mandatory fields on the MAP are the Star Rating and the Body. These fields are required to be filled out in order to provide a rating and a description for the item being reviewed. The other options either include additional fields that are not mandatory, such as the Title, or they are missing one of the required fields.

The structure of the csv file sent in the TRR feature is email and then name. This means that the email address should be listed first in each row of the csv file, followed by the name. The order of the other columns or fields in the file does not matter as long as the email address is included.

The correct answer is that nothing will be sent and an alert will be shown. This is because the store owner has a sending limit of 100 emails, but they are trying to send a TRR to 300 emails. Since the number of emails exceeds the sending limit, none of the emails will be sent. Instead, an alert will be displayed on the screen to notify the store owner about the issue.

The correct answer is "Solved tickets. Once a day by a resque schedule mission". This means that the tickets that are pulled are the ones that have been marked as solved, and they are pulled once a day using a resque schedule mission. This indicates that there is a specific process in place to retrieve the solved tickets on a daily basis.

The reviewer name for reviews written via the BCC email is obtained by first searching for the name in the content of the invoice. If the name is not found, then it is extracted from the email address by removing the domain part ([email protected] = yourname).

Free accounts do not have any options for customizing their MAP (My Account Page). They do not have the ability to add a logo, change the header color, or customize the stars color. The lack of customization options is a limitation for free accounts.

The correct answer is 100 overall. This means that a store owner with a free account can send a maximum of 100 TRR emails in total.

The correct answer is "On the Tools page under Collect Reviews > Email and General settings." This option allows users to change the look and feel of the Targeted Review Requests by accessing the Tools page and selecting the Collect Reviews section. From there, they can navigate to the Email and General settings to customize the appearance of the requests. The other options mentioned in the question, such as the Moderate page and Reviews section, are not relevant for changing the look and feel of Targeted Review Requests.

The BCC feature does not have any limitations for the email address used in the "from" field. It can be any valid email address, either with the domain of the store or from another known email provider such as Gmail.

Choose all the correct answers

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