Telecom In-store Promoter 4

30 Questions | Total Attempts: 137

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Telecom In-store Promoter 4 - Quiz


Questions and Answers
  • 1. 
    Approaches that point out features or benefits help the customers to see the merchandise better.
    • A. 

      The Just-looking customer approach

    • B. 

      The feature-benefit approach

    • C. 

      Probing approach

    • D. 

      None

  • 2. 
    The approach consist of greeting the customer with a genuine smile
    • A. 

      True

    • B. 

      False

  • 3. 
    Customers search for information to satisfy their needs and ISP collects information about customers so they cab determine what merchandise might be appropriate. This process is 
    • A. 

      Approaching the customers

    • B. 

      Probing to identify needs

    • C. 

      Presenting & demonstrating

    • D. 

      Handling objection

  • 4. 
    _____________ are most effective when they appeal to the sense of sound, touch, sight, taste or smell. A _____________ can generate excitement by giving the customer hands-on experience with the product.
    • A. 

      Demonstration

    • B. 

      Identify needs

    • C. 

      Features

    • D. 

      None

  • 5. 
    Features are a product's qualities or characteristics that provide benefits to customers.
    • A. 

      True

    • B. 

      False

  • 6. 
    Uncovering the objection of customers who agree to everything or make no comments but decide to not buy the merchandise is ________________________.
    • A. 

      Uncovering Decision

    • B. 

      Uncovering Problem

    • C. 

      Uncovering objections

    • D. 

      Uncovering situation

  • 7. 
    Reservation arise because the customer doesn't want to buy at the time or isn't satisfied with the price, the product, the storeand its service or the ISP. 
    • A. 

      True

    • B. 

      False

  • 8. 
    _____________ occurs when the seller and buyer agree to the conditions of the sale and the buyer makes a firm commitment to the transaction.
    • A. 

      Making the sale

    • B. 

      Closing the sale

    • C. 

      Trial close

    • D. 

      Future sale

  • 9. 
    ___________ are verbal or nonverbal communications from customers indicating they are ready to buy.
    • A. 

      Timing to sales

    • B. 

      Buying signals

    • C. 

      Closing signals

    • D. 

      None

  • 10. 
    Which one is the selling skill of ISP?
    • A. 

      Questioning

    • B. 

      Presentation skill

    • C. 

      Rapport building

    • D. 

      All of the above

  • 11. 
    Its important for ISP to build long term relationships with customers so they will return to the store and seek out the ISP the next time they are buying.
    • A. 

      True

    • B. 

      False

  • 12. 
    These devices provide humans with a way to input data into the computer, so that the computer can process it into information is ________________.
    • A. 

      Input device

    • B. 

      Output device

    • C. 

      CPU

    • D. 

      None

  • 13. 
    Which one of them is output device.
    • A. 

      Printer

    • B. 

      Monitor

    • C. 

      1 & 2 both

    • D. 

      None

  • 14. 
    CPU means
    • A. 

      Central preprocessing unit

    • B. 

      Central processing unit

    • C. 

      Computer processing unit

    • D. 

      None

  • 15. 
    Software which enables the computer hardware to communicate and operate is ________________.
    • A. 

      Application software

    • B. 

      System software

    • C. 

      1 & 2 both

    • D. 

      None

  • 16. 
    Which one do you like?
    • A. 

      Option 1

    • B. 

      Option 2

    • C. 

      Option 3

    • D. 

      Option 4

  • 17. 
    Which of the following is not a storage device
    • A. 

      Pen drive

    • B. 

      Hard drive

    • C. 

      Mouse

    • D. 

      RAM

  • 18. 
    Which tab contains the Bold,Italic and Underline options?
    • A. 

      Home

    • B. 

      Insert

    • C. 

      View

    • D. 

      Review

  • 19. 
    Ctrl+v command is used to:
    • A. 

      Copy

    • B. 

      Paste

    • C. 

      Cut

    • D. 

      Print

  • 20. 
    Save As command is avialable in:
    • A. 

      File tab

    • B. 

      Home tab

    • C. 

      Insert tab

    • D. 

      None of these

  • 21. 
    Panes that are available in PowerPoint window:
    • A. 

      Slide pane

    • B. 

      Navigation pane

    • C. 

      Notes pane

    • D. 

      All of these

  • 22. 
    Which of the following tabs is not a part of the PowerPoint Ribbon.
    • A. 

      Home

    • B. 

      Data

    • C. 

      Animation

    • D. 

      Transition

  • 23. 
    SmartArt option available in:
    • A. 

      Animation tab

    • B. 

      Home tab

    • C. 

      Insert tab

    • D. 

      None

  • 24. 
    Different types of networks are:
    • A. 

      LAN

    • B. 

      MAN

    • C. 

      WAN

    • D. 

      All of the above

  • 25. 
    Full form of www is:
    • A. 

      Work with work

    • B. 

      World wide web

    • C. 

      World wide work

    • D. 

      World wide wisher

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