Telecom In-store Promoter 4
Questions and Answers
- 1.
Approaches that point out features or benefits help the customers to see the merchandise better.
- A.
The Just-looking customer approach
- B.
The feature-benefit approach
- C.
Probing approach
- D.
None
Correct Answer
B. The feature-benefit approachExplanation
The feature-benefit approach is the correct answer because it states that pointing out features or benefits helps customers see the merchandise better. This approach involves highlighting the specific features and explaining how they benefit the customer, which can be effective in attracting their attention and helping them understand the value of the product. By focusing on the features and benefits, the salesperson can provide a clear and compelling reason for the customer to consider purchasing the merchandise.Rate this question:
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- 2.
The approach consist of greeting the customer with a genuine smile
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The approach of greeting the customer with a genuine smile is considered to be effective and appropriate. A genuine smile can create a positive first impression and make the customer feel welcomed and valued. It can also help to establish a friendly and approachable atmosphere, which can contribute to better customer satisfaction and engagement. Therefore, it is reasonable to conclude that the statement is true.Rate this question:
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- 3.
Customers search for information to satisfy their needs and ISP collects information about customers so they cab determine what merchandise might be appropriate. This process is
- A.
Approaching the customers
- B.
Probing to identify needs
- C.
Presenting & demonstrating
- D.
Handling objection
Correct Answer
B. Probing to identify needsExplanation
The correct answer is "Probing to identify needs." In order to satisfy customer needs, it is important for the ISP to gather information about their customers. Probing involves asking relevant questions and gathering information about the customer's requirements, preferences, and expectations. This helps the ISP understand the customer's needs and tailor their offerings accordingly. By identifying the customer's needs through probing, the ISP can provide personalized and effective solutions, leading to customer satisfaction.Rate this question:
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- 4.
_____________ are most effective when they appeal to the sense of sound, touch, sight, taste or smell. A _____________ can generate excitement by giving the customer hands-on experience with the product.
- A.
Demonstration
- B.
Identify needs
- C.
Features
- D.
None
Correct Answer
A. DemonstrationExplanation
Demonstrations are most effective when they appeal to the sense of sound, touch, sight, taste, or smell. This means that when a customer is able to see, hear, touch, taste, or smell a product in action through a demonstration, it can generate excitement and provide a hands-on experience. This allows the customer to fully understand and experience the benefits and features of the product, making them more likely to be interested in purchasing it.Rate this question:
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- 5.
Features are a product's qualities or characteristics that provide benefits to customers.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement is true because features are indeed the qualities or characteristics of a product that provide benefits to customers. Features are what make a product unique and appealing to consumers, as they fulfill their needs and preferences. By highlighting the features of a product, companies can effectively communicate its value proposition and differentiate it from competitors in the market. Ultimately, features play a crucial role in attracting and satisfying customers.Rate this question:
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- 6.
Uncovering the objection of customers who agree to everything or make no comments but decide to not buy the merchandise is ________________________.
- A.
Uncovering Decision
- B.
Uncovering Problem
- C.
Uncovering objections
- D.
Uncovering situation
Correct Answer
C. Uncovering objectionsExplanation
The correct answer is "Uncovering objections" because when customers agree to everything or make no comments but decide not to buy the merchandise, there is likely an underlying objection or concern that they have not voiced. Uncovering these objections is crucial in order to understand and address the customers' concerns, and ultimately increase the chances of making a sale.Rate this question:
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- 7.
Reservation arise because the customer doesn't want to buy at the time or isn't satisfied with the price, the product, the storeand its service or the ISP.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that reservations can arise when a customer is not ready to make a purchase at the moment or is not satisfied with various factors such as the price, product, store, service, or internet service provider (ISP). This means that customers may choose to reserve a product or service for a later time or explore other options before making a final decision.Rate this question:
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- 8.
_____________ occurs when the seller and buyer agree to the conditions of the sale and the buyer makes a firm commitment to the transaction.
- A.
Making the sale
- B.
Closing the sale
- C.
Trial close
- D.
Future sale
Correct Answer
B. Closing the saleExplanation
Closing the sale occurs when the seller and buyer agree to the conditions of the sale and the buyer makes a firm commitment to the transaction. This is the final step in the sales process where all negotiations and discussions are concluded, and the buyer is ready to make the purchase. It involves finalizing the details, such as payment terms and delivery arrangements, and ensuring that both parties are satisfied with the agreement.Rate this question:
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- 9.
___________ are verbal or nonverbal communications from customers indicating they are ready to buy.
- A.
Timing to sales
- B.
Buying signals
- C.
Closing signals
- D.
None
Correct Answer
B. Buying signalsExplanation
Buying signals are verbal or nonverbal communications from customers indicating they are ready to buy. These signals can include actions such as asking specific questions about the product or expressing a strong interest in making a purchase. Recognizing and interpreting these signals is crucial for sales professionals as it helps them understand when to close the deal and finalize the sale. By identifying buying signals, salespeople can effectively guide the customer towards making a purchase and ensure a successful transaction.Rate this question:
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- 10.
Which one is the selling skill of ISP?
- A.
Questioning
- B.
Presentation skill
- C.
Rapport building
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because all three options - questioning, presentation skill, and rapport building - are important selling skills for an ISP. Questioning helps the salesperson gather information about the customer's needs and preferences. Presentation skill is necessary to effectively communicate the features and benefits of the ISP's products or services. Rapport building helps to establish a positive and trusting relationship with the customer, increasing the likelihood of a successful sale. Therefore, all three skills are essential for selling ISP services.Rate this question:
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- 11.
Its important for ISP to build long term relationships with customers so they will return to the store and seek out the ISP the next time they are buying.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Building long-term relationships with customers is important for ISPs because it increases the likelihood of customer loyalty and repeat business. When customers have a positive experience with an ISP and feel satisfied with the service provided, they are more likely to return to the store and choose the same ISP for their future purchases. This can lead to increased customer retention rates and ultimately contribute to the success and growth of the ISP. Therefore, the statement is true.Rate this question:
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- 12.
These devices provide humans with a way to input data into the computer, so that the computer can process it into information is ________________.
- A.
Input device
- B.
Output device
- C.
CPU
- D.
None
Correct Answer
A. Input deviceExplanation
An input device is a hardware device that allows users to input data or commands into a computer. It enables the computer to receive information from the user, such as text, numbers, or commands, which can then be processed by the computer's CPU. Input devices include keyboards, mice, touchscreens, scanners, and microphones, among others. These devices are essential for humans to interact with computers and provide the necessary input for the computer to process and generate information.Rate this question:
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- 13.
Which one of them is output device.
- A.
Printer
- B.
Monitor
- C.
1 & 2 both
- D.
None
Correct Answer
C. 1 & 2 bothExplanation
Both the printer and the monitor are considered output devices. A printer is an output device because it takes digital information from a computer and produces a physical copy on paper. A monitor is also an output device because it displays visual information from the computer's graphics card, allowing users to view and interact with the output of their computer. Therefore, option 1 & 2 both are correct answers as they both represent output devices.Rate this question:
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- 14.
CPU means
- A.
Central preprocessing unit
- B.
Central processing unit
- C.
Computer processing unit
- D.
None
Correct Answer
B. Central processing unitExplanation
The correct answer is "Central processing unit." CPU stands for Central Processing Unit, which is the main component of a computer responsible for executing instructions and performing calculations. It is often referred to as the "brain" of the computer as it carries out all the essential tasks required for the computer to function.Rate this question:
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- 15.
Software which enables the computer hardware to communicate and operate is ________________.
- A.
Application software
- B.
System software
- C.
1 & 2 both
- D.
None
Correct Answer
B. System softwareExplanation
System software is the correct answer because it refers to the software that enables the computer hardware to communicate and operate. This includes operating systems, device drivers, and utility programs that manage and control the computer system. Application software, on the other hand, is designed for specific tasks such as word processing or spreadsheet calculations and relies on the system software to function properly. Therefore, system software is the appropriate choice as it encompasses the necessary components for the computer hardware to function effectively.Rate this question:
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- 16.
Which one do you like?
- A.
Option 1
- B.
Option 2
- C.
Option 3
- D.
Option 4
Correct Answer
A. Option 1 -
- 17.
Which of the following is not a storage device
- A.
Pen drive
- B.
Hard drive
- C.
Mouse
- D.
RAM
Correct Answer
C. MouseExplanation
A mouse is not a storage device because it is an input device used to interact with a computer, allowing the user to move the cursor and select items on the screen. On the other hand, a pen drive, hard drive, and RAM are all storage devices. A pen drive and hard drive are external storage devices used to store and transfer data, while RAM (Random Access Memory) is a type of computer memory used for temporary storage of data that the computer is actively using.Rate this question:
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- 18.
Which tab contains the Bold,Italic and Underline options?
- A.
Home
- B.
Insert
- C.
View
- D.
Review
Correct Answer
A. HomeExplanation
The Home tab contains the Bold, Italic, and Underline options. This tab is typically used for formatting and editing text in a document. It provides various options for customizing the appearance of the text, such as changing the font, size, color, and style. The Bold, Italic, and Underline options are commonly used for emphasizing or highlighting specific words or phrases in a document.Rate this question:
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- 19.
Ctrl+v command is used to:
- A.
Copy
- B.
Paste
- C.
Cut
- D.
Print
Correct Answer
B. PasteExplanation
The Ctrl+v command is used to paste copied or cut content into a document or application. It allows the user to transfer information from the clipboard to the desired location.Rate this question:
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- 20.
Save As command is avialable in:
- A.
File tab
- B.
Home tab
- C.
Insert tab
- D.
None of these
Correct Answer
A. File tabExplanation
The Save As command is available in the File tab. This tab typically contains options related to file management, such as opening, saving, and printing files. The Save As command allows users to save a copy of the current file with a different name or in a different location. The Home tab usually contains options related to formatting and editing, while the Insert tab is used for adding various types of content to the file. None of these tabs would typically include the Save As command.Rate this question:
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- 21.
Panes that are available in PowerPoint window:
- A.
Slide pane
- B.
Navigation pane
- C.
Notes pane
- D.
All of these
Correct Answer
D. All of theseExplanation
The correct answer is "All of these" because all three panes mentioned (Slide pane, Navigation pane, Notes pane) are available in the PowerPoint window. The Slide pane displays the current slide, the Navigation pane allows for easy navigation between slides, and the Notes pane is used for adding speaker notes or additional information related to the slide.Rate this question:
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- 22.
Which of the following tabs is not a part of the PowerPoint Ribbon.
- A.
Home
- B.
Data
- C.
Animation
- D.
Transition
Correct Answer
B. DataExplanation
The Data tab is not a part of the PowerPoint Ribbon. The Home tab is used for basic formatting and editing options, the Animation tab is used to add animation effects to slides, and the Transition tab is used to apply transition effects between slides. However, there is no specific Data tab in PowerPoint, as it is not a primary feature of the software.Rate this question:
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- 23.
SmartArt option available in:
- A.
Animation tab
- B.
Home tab
- C.
Insert tab
- D.
None
Correct Answer
C. Insert tabExplanation
The correct answer is "Insert tab" because the SmartArt option is available in the Insert tab of various Microsoft Office applications, such as Microsoft Word, Excel, and PowerPoint. The Insert tab provides various options for adding different types of content, including SmartArt graphics, which allow users to create visually appealing diagrams and charts to enhance their documents, spreadsheets, or presentations.Rate this question:
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- 24.
Different types of networks are:
- A.
LAN
- B.
MAN
- C.
WAN
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because LAN (Local Area Network), MAN (Metropolitan Area Network), and WAN (Wide Area Network) are all different types of networks. LAN is a network that covers a small geographical area, usually within a building or campus. MAN is a network that covers a larger area, such as a city or town. WAN is a network that covers a wide area, such as multiple cities or countries. Therefore, "All of the above" is the correct answer as it includes all the mentioned types of networks.Rate this question:
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- 25.
Full form of www is:
- A.
Work with work
- B.
World wide web
- C.
World wide work
- D.
World wide wisher
Correct Answer
B. World wide webExplanation
The correct answer is "World wide web." The term "www" stands for "World wide web," which is a system of interconnected hypertext documents accessed through the internet. It is commonly used to refer to websites and webpages that can be accessed using a web browser.Rate this question:
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- 26.
Which of the following is not a search engine
- A.
Google
- B.
Yahoo
- C.
Microsoft
- D.
Bing
Correct Answer
C. MicrosoftExplanation
Microsoft is not a search engine. It is a technology company that develops software and provides various services, including search engine advertising through its platform Bing. Bing is a search engine owned and operated by Microsoft, but Microsoft itself is not a search engine.Rate this question:
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- 27.
DSR means:
- A.
Daily selling report
- B.
Day sales report
- C.
Daily sales report
- D.
None of the above
Correct Answer
C. Daily sales reportExplanation
DSR stands for Daily Sales Report. This report provides a summary of the sales activities and performance of a business on a daily basis. It includes information such as the number of products sold, revenue generated, and any other relevant sales data. This report helps businesses track their daily sales performance and make informed decisions based on the data provided.Rate this question:
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- 28.
To keep a complete record of sales on daily basis is MTD.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because MTD stands for "Month to Date," which means keeping a record of sales for the current month, not on a daily basis.Rate this question:
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- 29.
___________ report displays sales from the begining of the month to any specific date in that month ranging between Rs 2000 to Rs 4000.
- A.
MTD unit wise sales
- B.
MTD value wise sales
- C.
MTD model wise sales
- D.
None
Correct Answer
B. MTD value wise salesExplanation
The MTD value wise sales report displays the sales from the beginning of the month to a specific date within that month. It provides information about the total value of sales made during that period. This report is useful for tracking the overall performance and revenue generated by the sales team.Rate this question:
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- 30.
Ctrl+X is shortcut for
- A.
Copy
- B.
Paste
- C.
Cut
- D.
None
Correct Answer
C. CutExplanation
Ctrl+X is a keyboard shortcut commonly used to cut selected text or files. When you press Ctrl+X, the selected content is removed from its original location and stored in the clipboard. This allows you to move the content to a different location or paste it elsewhere. Therefore, the correct answer is "Cut."Rate this question:
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Mar 17, 2023Quiz Edited by
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Jun 08, 2017Quiz Created by
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