The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the requirements are met. Call center positions are no exceptions from this. It is concerned with the engagement of customers and the provision of answers to inquiries from customers any time of the day. Do you think you have what it takes to put in a competitive application? Find out now!
Controlling call queues
Predictive dialing
Filtering calls
Disabling spam calls
Rate this question:
Faxes
Support center
Outbound call centers
Emails
Rate this question:
Sales department
Administration department
Customer relationship department
Human resource department
Rate this question:
Queueing theory
Homogenous theory
Inhomogenous theory
Maslow's theory
Rate this question:
Telecom switch
Mainframes
Microcomputers
Supercomputers
Rate this question:
Diagnosis
Biling
Patient communication
Health information
Rate this question:
IVR
Dialer
ACD
Automation software
Rate this question:
Text mining
Natural language processing
Customer support
Mailing
Rate this question:
Private branch exchange
Call management robot
Wired call technology
Specialized call funnel
Rate this question:
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
Questions:
15 |
Attempts:
176 |
Last updated:
Mar 17, 2023
|
Customer Service Quiz
Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the...
Questions:
10 |
Attempts:
1027 |
Last updated:
Aug 26, 2023
|
Customer Service MCQ: Trivia Quiz!
This Customer Service MCQ Trivia Quiz assesses key competencies in handling customer interactions effectively. It covers scenarios like dealing with inquiries, handling aggressive...
Questions:
10 |
Attempts:
2465 |
Last updated:
Mar 22, 2023
|
Bad Service In A Restaurant - Harold
This quiz titled 'Bad Service In A Restaurant - Harold' assesses understanding of customer service quality in a restaurant scenario. It evaluates how staff interactions, menu...
Questions:
11 |
Attempts:
335 |
Last updated:
Mar 22, 2023
|
|
Shopping Vocab - Harold
The 'Shopping Vocab - Harold' quiz tests knowledge on common retail scenarios like sizing, returns, and store policies. It enhances understanding of customer service practices and...
Questions:
13 |
Attempts:
808 |
Last updated:
Mar 20, 2023
|
Customer Service Training Quiz
Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support trainings!
Questions:
8 |
Attempts:
693 |
Last updated:
Mar 21, 2023
|
Wait!
Here's an interesting quiz for you.