Are You A Good Fit For Call Center Employment? Quiz
The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the requirements are met. Call center positions are no exceptions from this. It is concerned with the engagement of customers and the provision of answers to inquiries from customers any time of the day. Do you think you have what it takes to put in a competitive application? Find out now!
- 1.
Which of these is operated for telemarketing?- A.
Faxes
- B.
Support center
- C.
Outbound call centers
- D.
Emails
- 2.
What is the telephone headset often connected to?
- A.
Telecom switch
- B.
Mainframes
- C.
Microcomputers
- D.
Supercomputers
- 3.
Which of these does not involve using call center computers?
- A.
Text mining
- B.
Natural language processing
- C.
Customer support
- D.
Mailing
- 4.
Which of these is not an infrastructure for call center business?
- A.
IVR
- B.
Dialer
- C.
ACD
- D.
Automation software
- 5.
In which of these is the call center technology not used in the healthcare industry?
- A.
Diagnosis
- B.
Biling
- C.
Patient communication
- D.
Health information
- 6.
What theory explains the call center technology?
- A.
Queueing theory
- B.
Homogenous theory
- C.
Inhomogenous theory
- D.
Maslow's theory
- 7.
What are queue management systems used for?
- A.
Controlling call queues
- B.
Predictive dialing
- C.
Filtering calls
- D.
Disabling spam calls
- 8.
What is the technology on which the earliest call centers are built?
- A.
Private branch exchange
- B.
Call management robot
- C.
Wired call technology
- D.
Specialized call funnel
- 9.
Which department of establishments handles call center operations?
- A.
Sales department
- B.
Administration department
- C.
Customer relationship department
- D.
Human resource department
- 10.
Which of these organizations does not use the call center technology?
- A.
Healthcare organizations
- B.
Hospitality businesses
- C.
Telecommunication organizations
- D.
Religious organizations
Questions: 12 | Attempts: 2157 | Last updated: Mar 21, 2022
-
Sample QuestionWhat should be included in your greeting to the customer? (Multiple Choice)
Questions: 10 | Attempts: 710 | Last updated: Mar 21, 2022
-
Sample Question. In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.
Questions: 10 | Attempts: 258 | Last updated: Mar 17, 2022
-
Sample QuestionIf a CSR resolves a service issue over the phone, he or she should:
Back to top