20 Front Desk Commandments

20 Questions | Total Attempts: 59

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Help Desk Quizzes & Trivia

This quiz is designed to help, educate, and support our front desk staff person. This quiz aims to ensure the success of whoever is stationed at the front desk. Good Luck!


Questions and Answers
  • 1. 
    Your smile is the most important part of your uniform
    • A. 

      True

    • B. 

      False

  • 2. 
    Thou shall make Guests feel___________, The front desk represents the environment of our program.
    • A. 

      Supported

    • B. 

      Excited

    • C. 

      Welcomed

    • D. 

      Warm

  • 3. 
    Thou shall ask for help after you have vented your frustration in front of a guest
    • A. 

      True

    • B. 

      False

  • 4. 
    Thou shall leave your phone _________.
    • A. 

      In your Pocket

    • B. 

      On the desk, right in front where you can see it

    • C. 

      With one of the children, to hold

    • D. 

      In your hand

  • 5. 
    Thou shall be considerate of your_____________ when addressing people. (Choose as many seem appropriate)
    • A. 

      Tone

    • B. 

      Language, including body language

    • C. 

      Attitude

  • 6. 
    Thou shall share personal matters during program time
    • A. 

      True

    • B. 

      False

  • 7. 
    Thou shall always____  ____  ____; people want to feel that they are receiving personal attention.
    • A. 

      Stay looking down

    • B. 

      Make eye contact

    • C. 

      Roll your eyes

    • D. 

      Shrug your shoulders

  • 8. 
    Thou shall treat ______________ as your favorite person
  • 9. 
    Thou shall;
    • A. 

      Give the right information

    • B. 

      Double check your information

    • C. 

      Make guests feel comfortable

    • D. 

      Make guests feel confident in the services they are receiving

  • 10. 
    Thou shall Make the guest feel that they are___________ right, even when they are wrong
  • 11. 
    Thou shall_________apologize, even if you know you’re __________, because again, the guest is ALWAYS ________. (enter spaces between words)
    • A. 

      Always wrong right

    • B. 

      Never wrong wrong

    • C. 

      Always crazy angry

  • 12. 
    Thou shall Make sure the schedule is correct, and stay away from giving incorrect information.
    • A. 

      True

    • B. 

      False

  • 13. 
    Thou shall Have guests feel that you never go out of your way to help them
    • A. 

      True

    • B. 

      False

  • 14. 
    Thou shall Know ___________ the children are and ___________they are
    • A. 

      Who

    • B. 

      What

    • C. 

      Where

    • D. 

      Why

  • 15. 
    Thou shall Keep the front desk ____________
    • A. 

      Organized

    • B. 

      Messy

    • C. 

      Disorganized

    • D. 

      Professional

  • 16. 
    Callers should be able to ____________ your smile over the phone
    • A. 

      See

    • B. 

      Smell

    • C. 

      Hear

    • D. 

      Touch

  • 17. 
    Thou shall Keep front desk area;
    • A. 

      Clear of people

    • B. 

      Full of friends

    • C. 

      Full of parents waiting for their children

  • 18. 
    Thou shall ___________ visitors and have them wait in the “waiting area”.
    • A. 

      Ignore

    • B. 

      Announce

    • C. 

      Stare at

    • D. 

      Upset

  • 19. 
    Thou shall ALWAYS check the mailboxes. Only old paperwork should be in there
    • A. 

      True

    • B. 

      False

  • 20. 
    All copies, pencil sharpening, and any other administrative tasks needed by program staff should be done during program time.
    • A. 

      True

    • B. 

      False