Please take the time to fill out this Retail Training QuizTo get started, put your store and name, example: head office_bridget martinPlease ask your manager for the passwordThe time limit for this retail training quiz is 45 minutes once you have signed in, and there are 46 questions in total. To gain a certificate for your file, you will need to score 90% or higher. Once you are finished this quiz, go to "file" and choose "print" Please give the print out to your mangaer for your file. then "click" on the red "X" in the top right hand corner to exit the iweb. Thank you in advance for your participation!
Sofa is $100 more than the Loveseat
Sofa and Loveseat are the same price
Sofa is $50 less than the Loveseat
Sofa is $50 more than the Loveseat
Sofa only
Chair only
All skus
It does not come with any skus and must be ordered separately
Search Google
EQ3 web site at www.eq3.com on the FAQ page
The EQ3 Stores SharePoint site in the Systems document library
Storis web site on the Helpline Services page
Immediately upon commencement of employment at EQ3
After 1 full year of employment
After 90 days of employment and up to 365 days of employment
EQ3 store employees are not eligible for a discount
You notify the store manager within 48 hours of a sale being made by another sales person, that in fact you previously served the customer but did not provide a quote
You process a quote made from another salesperson and answer questions for about 15 minutes
A customer returns with a quote in the system which is not yours but you help the customer make substantial changes to the order and then make the sale
All of the above
Leather is $200 more than fabric
Leather is $300 more than fabric
Leather is $400 more than fabric
There is no correlation – the jump is different on all frames
Salema
Jenna
Solo & Jenna
Salema & Solo
Management will strive to provide a set schedule. Constant requests for moving shifts and time off will not be tolerated
Management will strive to provide a set schedule. Constant requests for moving shifts and time off will not be tolerated
Please ask “How would you like to pay for that?” Cash flow for any business is important. Many customers are happy to pay in advance. Please accept a deposit of 50% if the customer asks about deposits
Please do not move or change displays. Our goal is to build on displays by adding accessories or other components
Please drive sales by selling goods from the Winnipeg warehouse, unsold goods from the store warehouse or by selling the floor model if necessary
A) Upholstery sold in the Canadian stores is manufactured in Canada, while the US stores receive those same goods manufactured in Mexico, where costs are significantly lower
B) There is a significant import duty on the majority of the casegoods into Canada but none when importing into the US
C) There is a significant cost of freight of shipping products to Canada as opposed to the US
D) A & B
Excel in your career at EQ3
Excellence, EQ3 demands the highest standards from its employees
Engage, greet the customer by saying “Welcome to EQ3, may I help you find something..”
Estimate, figure out what the customer wants
WEB for online/web
REFR for referral
TVSN for television advertisement
All of the above
Fabric pricing
Cleaning codes
Fabric roll widths
Fabric composition
Questions, ask lots of questions about what the customer is looking for
Qualify; work with the customer to determine their needs. Find out the specifics about the room they intend to furnish
Quantify, determine how much the customer is willing to spend
Quotient, what is the customer’s emotional quotient?
DNP (do not phone)
DNC (do not contact)
DNE (do not e-mail)
DND (do not disturb)
“EQ” stands for emotional quotient, the measure of emotional intelligence
“3” acknowledges the importance of community – if one represents singleness and two represents couples, then three implies community, relationships, a social network
The mission of EQ3 is to provide innovative and affordable home furnishings for everyone who appreciates modern design
All of the above
Irresistable
Irresistible
Irrisitable
Irresisstible
3 point presentation- describes the 3 most important features of the product that is being shown
“3” represents the community in EQ3
You can achieve 3% commission by selling more goods
Selling three pieces to a customer increases your average sale and sales per hour, which allows you to earn more money
This item is discontinued
This item is on thin-ice
This item is current and in-line
This PLC code does not exist
Bounces back faster, and to a much greater degree than conventional foams
Improved comfort without loss of support
More environmentally friendly because all grades are produced without the use of highly volatile, and ozone depleting CFC’s, or carcinogenic compounds such as Methylene Chloride
All of the above
Merchandise tab
Customer tab
Payment tab
Cannot be entered from the sales order, must have the manager enter it by updating the Customer Master File
On the View Product Activity menu option, the On Hand column shows quantity 1 and the Net Available column shows quantity 0; this means the one on hand is already assigned to an order or transfer
It is permitted to sell an item with the designate AS IS FS without a manager’s approval
On the merchandise tab of a sales order, a letter P in the Type column of the order grid means the item is on a Purchase Order.
The fabric or leather description of an upholstered piece can be found on the View Product Activity menu option, Ser/Ref tab
Correct any misconceptions about where product is made or the materials used
Consolidate sales presentation to keep customer focused on presentation
Call for action, ask for the sale
Close the sale. Use the appropriate technique to move the customer from contemplating sale to deciding to move forward
200 lbs
250 lbs
300 lbs
350 lbs
The correct place in a sales order for general, non-delivery related notes is on the Customer tab in the two lines directly below the Deliver to address, labeled Instructions
All entries are made with CAP LOCK turned ON the keyboard
A pick-up ticket can be printed when the items are all reserved, the pick-up date has been scheduled, and a small balance remains on the sales order with the order on Credit Hold
The screen is refreshed (logging out your user ID and returning to the login window so someone else can log in) by clicking on the button that looks like two green arrows circling each other, at the bottom of the window, only at the end of your shift
Ask for the sale
Add on items like the rug, lamp, coffee table etc
Accents make the home look great
Arrange for pick up or home delivery
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Here's an interesting quiz for you.