2010 Eq3 Retail Training Quiz

The best way to get the marketing department to fulfill a request is to fill out a marketing request form and submit it within the appropriate time requirements. This ensures that the request is properly documented and allows the marketing department to prioritize and plan accordingly. It also provides clear instructions and information about the request, making it easier for the department to fulfill it in a timely manner. Sending a generic email or calling last minute may not provide enough details or give the department enough time to fulfill the request. Showering the department with gifts may be seen as bribery and is not a professional approach.

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The correct answer is "Qualify; work with the customer to determine their needs. Find out the specifics about the room they intend to furnish". This is because in the EQ3 CASH, seven steps of selling, the "Q" stands for "Qualify", which refers to the process of working with the customer to determine their needs and gathering specific information about the room they intend to furnish. This step helps the salesperson understand the customer's requirements and preferences, allowing them to provide personalized recommendations and solutions.

The correct answer is the EQ3 Stores SharePoint site in the Systems document library. This is because the SharePoint site is likely to have specific training documents related to Storis processes, making it a helpful resource for finding the required training materials.

The correct answer is "Close the sale. Use the appropriate technique to move the customer from contemplating sale to deciding to move forward." In the EQ3 CASH, the "C" stands for closing the sale. This step involves using the appropriate techniques to persuade the customer to make a decision and move forward with the purchase. It is the final step in the selling process and aims to convert the customer's contemplation into a sale.

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The correct answer is DNC (do not contact). This code is entered in the CLASSIFICATION box of the Customer Full Display field to indicate that the customer has requested not to be contacted for marketing purposes. This helps the associate comply with the Privacy Act and ensures that the customer's preferences are respected.

Using HR (High Resiliency) foam in upholstery offers several benefits. Firstly, it bounces back faster and to a greater degree than conventional foams, which means that it retains its shape and support for a longer period of time. This leads to improved comfort without sacrificing support. Additionally, HR foam is more environmentally friendly as it is produced without the use of harmful substances such as CFC's and carcinogenic compounds like Methylene Chloride. Therefore, all of the given options are correct and highlight the advantages of using HR foam in upholstery.

The correct answer is "Engage, greet the customer by saying 'Welcome to EQ3, may I help you find something..'" because it is the step in the EQ3 CASH, seven steps of selling that focuses on initiating a conversation with the customer and making them feel welcome in the store. By greeting the customer and offering assistance, the salesperson can establish a rapport and begin to understand the customer's needs and preferences. This step sets the foundation for a successful sales interaction.

To qualify for a 10% Designer Discount, a sales order must meet all of the given conditions. The order must have the Design firm mentioned in the Customer field of the Sales Order. The Designer must fill out the Designer Discount Application Form. Additionally, the Designer must provide at least two of the following: proof of membership in a local Interior Design organization, tax exemption number for resellers, business license number, Yellow Pages/Directory Listing under a Design Heading, and a business card reflecting Design services. Only when all of these conditions are met, the sales order will qualify for the 10% Designer Discount.

The correct answer is the Warranty and Care page at www.eq3.com. This page is likely to provide detailed information about the warranties offered by EQ3 for their products, as well as instructions on how to care for and maintain the products. It would be the most reliable source for finding information about EQ3 warranties online.

The sleepers that come with a different leg than the sofa are Salema and Solo.

EQ3 store employees become eligible for a 25% discount off purchases of regular priced EQ3 merchandise for personal use after 90 days of employment. This eligibility continues for up to 365 days of employment. Therefore, the correct answer is "After 90 days of employment and up to 365 days of employment."

All of the given statements are true about EQ3. The acronym "EQ" does stand for emotional quotient, which is a measure of emotional intelligence. The number "3" represents the importance of community and relationships, implying a social network. The mission of EQ3 is indeed to provide innovative and affordable home furnishings for everyone who appreciates modern design.

In the EQ3 CASH, the "A" refers to adding on items like the rug, lamp, coffee table, etc. This step suggests that after asking for the sale, the salesperson should try to upsell or cross-sell additional items to the customer. By suggesting complementary or related products, the salesperson can increase the total value of the sale and provide a more comprehensive solution to the customer's needs. This step helps maximize the sales potential and enhance the overall customer experience.

From the "Enter a Sales Order" menu option, a sales associate can perform two actions: creating a quote or a sales order, and entering a new customer into the system. This means that option D, "Both A and C," is the correct answer.

The correct answer is "Home shopping. Offer this free service after quote is reviewed." In the EQ3 CASH, seven steps of selling, "H" refers to offering home shopping as a free service after the quote is reviewed. This step aims to provide convenience to the customer by allowing them to shop from the comfort of their own home. It is a way to enhance the customer experience and provide them with additional value after they have received the quote.

The correct answer is the "3 point presentation- describes the 3 most important features of the product that is being shown." In the EQ3 CASH, seven steps of selling, the "3" refers to the 3 most important features of the product that the salesperson should highlight during the presentation. This approach helps the salesperson effectively communicate the key selling points of the product to the customer.

The associate can collect marketing data on how customers learn about EQ3 by selecting any of the options in the Marketing Information box on the payment tab of the sales order. The options include WEB for online/web, REFR for referral, and TVSN for television advertisement. By selecting "All of the above," the associate can indicate that the customer learned about EQ3 through any combination of these channels.

Leather products often have more seams than those in fabric because leather hides are not big enough to cover the same amount of area as rolls of fabric. This means that multiple pieces of leather need to be sewn together to create a larger surface area. Additionally, having more seams can help improve the yield of each hide and reduce waste, as smaller scraps of leather can be used instead of being discarded. Lastly, having more seams can also help keep material costs down, as smaller pieces of leather can be used instead of larger, more expensive ones.

The policy regarding sales order deposits states that while requesting 100% payment is preferred, a deposit of at least 50% is acceptable. This means that customers can choose to pay the full amount upfront or make a deposit of at least 50% and pay the remaining balance later.

The correct answer is "None of the above" because the question asks for the methods in which the balance due can be paid on a TAKE-WITH sales order, but none of the options provided include the correct methods.

The correct answer is that the sofa is $50 more than the loveseat. This can be inferred from the statement "Sofa is $50 more than the Loveseat."

The correct spelling of this Grade 10 Microfiber is "Irresistible".

When a customer returns with a quote in the system that is not yours, but you assist the customer in making substantial changes to the order and then make the sale, you are entitled to a split commission. This means that even though you did not initially provide the quote, your assistance in modifying the order and ultimately closing the sale warrants you receiving a portion of the commission.

The information that is not found on the 'Fabric Grid' is fabric pricing. The grid provides details about cleaning codes, fabric roll widths, and fabric composition, but it does not include information about the prices of the fabrics.

Top-grain leather refers to the leather that is taken from the top layer of a hide. This layer is the most durable and strong part of the hide, making it ideal for high-quality leather products. It is different from full-grain leather, which includes the entire thickness of the hide, as top-grain leather has been sanded and finished to remove any imperfections or blemishes. This process gives it a more uniform appearance and a smoother texture.

The correct answer is "Report Open Sales Order Summary." This option allows a sales associate to generate a report that provides a summary of their current quotes written in the past three months. By selecting this menu option, the sales associate can easily access and review their own sales activity and track their progress.

The recommended maximum weight capacity of the KARBON Swivel Chair is 250 lbs. This means that the chair is designed to safely support individuals weighing up to 250 lbs. It is important to adhere to this weight limit to ensure the chair's durability and prevent any accidents or damage.

The correct answer is "All entries are made with CAP LOCK turned ON the keyboard." This means that when entering any information in Storis, the user should have the CAP LOCK key on their keyboard turned on. This ensures that all characters are entered in uppercase, which may be a requirement in the system. By having CAP LOCK turned on, the user can avoid any errors or discrepancies in the entered data.

The "S" in the EQ3 CASH, seven steps of selling refers to the step called "Summary quotation, make sure the customer leaves with at least a quote in the system." This step involves providing the customer with a summary of the sale and ensuring that they have a quote in the system before leaving. This helps to solidify the sale and provide a clear understanding of the terms and pricing for the customer.

The correct answer is D) A & B. This means that both options A and B are correct explanations for why Canadian prices are not as low as US prices. Option A states that upholstery sold in Canadian stores is manufactured in Canada, while US stores receive the same goods manufactured in Mexico where costs are significantly lower. This suggests that the manufacturing costs in Canada are higher than in Mexico, leading to higher prices. Option B states that there is a significant import duty on the majority of casegoods into Canada, but none when importing into the US. This indicates that the additional import duty in Canada contributes to higher prices compared to the US.

The Updates document library is the most suitable place to find an updated memo on the process of ordering fabric by the yardage. This library is likely to contain recent updates and announcements related to various processes, including the ordering of fabric. The Administration, Customer Service, and Systems document libraries may have relevant information, but the Updates library is specifically designed to provide the latest updates, making it the most appropriate choice.

The correct answer is that the sleeper is $500 more than the sofa.

The JENNA Nickel arm tray comes with all skus. This means that it is available for purchase with any type of furniture, including sofas and chairs. It does not need to be ordered separately as it is included with all skus.

Monarch is the best fabric to use on upholstery styles with 'bench seats'. This suggests that Monarch fabric is specifically designed and suitable for bench seats, providing the necessary durability and comfort required for this type of furniture.

The correct answer is that the sofa split is $100 more than the sofa. This means that the retail price of the sofa split is higher than the price of the regular sofa by $100.

To enter the no contact classification in the Customer Full Display field, the associate would use the Customer tab. This tab is specifically designated for managing customer information and details related to the sales order. The Merchandise tab is used for managing merchandise information, the Payment tab is used for managing payment details, and the option of having the manager update the Customer Master File is not necessary in this case. Therefore, the Customer tab is the appropriate option for entering the no contact classification in the Customer Full Display field.

To resolve the issue of entering a product on a sales order or purchase order in Storis, the suggested solution is to log a Storis Case on SharePoint. This implies that by logging a case on SharePoint, the user can report the problem to the Storis support team, who will then work on resolving the issue. It is a formal and documented way of seeking assistance and getting the problem addressed efficiently.

The correct choice is MGS-SF at $89.99 for the fabric sofa and MGS-CL at $79.99 for the leather chair. This is because MGS-SF is the SKU for Magi Seal furniture protection for a fabric sofa, and MGS-CL is the SKU for Magi Seal furniture protection for a leather chair. The prices of $89.99 and $79.99 are the respective prices for each SKU. MGS-CMP-KIT at $0.00 and MGS-MULTI at $0.00 are not necessary for this specific sales order.

The correct answer states that leather is $400 more than fabric. This means that if the retail price of a fabric product is X, the retail price of the same product in leather would be X + $400. This indicates a consistent price difference between fabric and leather options across all the mentioned lower price point products (Stella, Solo, Simpson).

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Patterned fabrics sometimes do not wear as well as solid fabrics. This could be due to the fact that patterns may fade or show signs of wear more easily compared to solid fabrics. Additionally, patterns can make stains or damage more noticeable, which may not be desirable for sofas that are subject to regular use. Therefore, Grade 41/42 fabrics, which are typically used for sofas, may not be available in patterned options to ensure durability and longevity.

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The statement "On the merchandise tab of a sales order, a letter T in the Status column of the order grid means the item is a Take-with item" is not true. The letter T in the Status column of the order grid does not indicate that the item is a Take-with item.

The first statement is true because when the On Hand column shows a quantity of 1 and the Net Available column shows a quantity of 0, it indicates that the item is already assigned to an order or transfer. The second statement is not provided in the given information, so no explanation can be given for it.