2010 Eq3 Retail Training Quiz
Please take the time to fill out this Retail Training QuizTo get started, put your store and name, example: head office_bridget martinPlease ask your manager for the passwordThe time limit for this retail training quiz is 45 minutes once you have signed in, and there are 46 questions in total. To gain a certificate for your file, you will need to score 90% or higher. Once you are finished this quiz, go to "file" and choose "print" Please give the print out to your mangaer for your file. then "click" on the red "X" in the top right hand corner to exit the iweb. Thank you in advance for your participation!
- 1.What is the retail price difference between a sofa (-01) and a loveseat (-02)?
- A.
Sofa is $100 more than the Loveseat
- B.
Sofa and Loveseat are the same price
- C.
Sofa is $50 less than the Loveseat
- D.
Sofa is $50 more than the Loveseat
- 2.What skus does the JENNA Nickel arm tray come with?
- A.
Sofa only
- B.
Chair only
- C.
All skus
- D.
It does not come with any skus and must be ordered separately
- 3.If you wanted to find helpful training documents online for Storis processes where would you look?
- A.
Search Google
- B.
EQ3 web site at www.eq3.com on the FAQ page
- C.
The EQ3 Stores SharePoint site in the Systems document library
- D.
Storis web site on the Helpline Services page
- 4.An EQ3 store employee is eligible for a 25% discount off purchases of regular priced EQ3 merchandise for personal use when the sales order is written in the employee’s name as the customer and has been entered by the Store Manager as the Salesperson;
- A.
Immediately upon commencement of employment at EQ3
- B.
After 1 full year of employment
- C.
After 90 days of employment and up to 365 days of employment
- D.
EQ3 store employees are not eligible for a discount
- 5.You are entitled to a split commission when;
- A.
You notify the store manager within 48 hours of a sale being made by another sales person, that in fact you previously served the customer but did not provide a quote
- B.
You process a quote made from another salesperson and answer questions for about 15 minutes
- C.
A customer returns with a quote in the system which is not yours but you help the customer make substantial changes to the order and then make the sale
- D.
All of the above
- 6.What is the retail price jump from fabric to leather on our lower price point products (Stella, Solo, Simpson)
- A.
Leather is $200 more than fabric
- B.
Leather is $300 more than fabric
- C.
Leather is $400 more than fabric
- D.
There is no correlation – the jump is different on all frames
- 7.Which sleepers come with a different leg than the sofa?
- A.
Salema
- B.
Jenna
- C.
Solo & Jenna
- D.
Salema & Solo
- 8.Please identify which sentence(s) are not found in the store policies;
- A.
Management will strive to provide a set schedule. Constant requests for moving shifts and time off will not be tolerated
- B.
Management will strive to provide a set schedule. Constant requests for moving shifts and time off will not be tolerated
- C.
Please ask “How would you like to pay for that?” Cash flow for any business is important. Many customers are happy to pay in advance. Please accept a deposit of 50% if the customer asks about deposits
- D.
Please do not move or change displays. Our goal is to build on displays by adding accessories or other components
- E.
Please drive sales by selling goods from the Winnipeg warehouse, unsold goods from the store warehouse or by selling the floor model if necessary
- 9.The exchange rate between Canada and the US is minimal. Why aren’t Canadian prices as low as the US?
- A.
A) Upholstery sold in the Canadian stores is manufactured in Canada, while the US stores receive those same goods manufactured in Mexico, where costs are significantly lower
- B.
B) There is a significant import duty on the majority of the casegoods into Canada but none when importing into the US
- C.
C) There is a significant cost of freight of shipping products to Canada as opposed to the US
- D.
D) A & B
- 10.“E” in the EQ3 CASH, seven steps of selling refers to;
- A.
Excel in your career at EQ3
- B.
Excellence, EQ3 demands the highest standards from its employees
- C.
Engage, greet the customer by saying “Welcome to EQ3, may I help you find something..”
- D.
Estimate, figure out what the customer wants
- 11.To collect marketing data on how customers learn about EQ3 the associate can select from a list of options in the Marketing Information box on the payment tab of the sales order. This list has 10 coded choices including
- A.
WEB for online/web
- B.
REFR for referral
- C.
TVSN for television advertisement
- D.
All of the above
- 12.What information is NOT found on the ‘Fabric Grid’ ?
- A.
Fabric pricing
- B.
Cleaning codes
- C.
Fabric roll widths
- D.
Fabric composition
- 13.“Q” in the EQ3 CASH, seven steps of selling refers to;
- A.
Questions, ask lots of questions about what the customer is looking for
- B.
Qualify; work with the customer to determine their needs. Find out the specifics about the room they intend to furnish
- C.
Quantify, determine how much the customer is willing to spend
- D.
Quotient, what is the customer’s emotional quotient?
- 14.A new customer requests not to be contacted for marketing purposes. To comply with the Privacy Act the associate will enter in the CLASSIFICATION box of the Customer Full Display field after creating the new customer account, the following CODE:
- A.
DNP (do not phone)
- B.
DNC (do not contact)
- C.
DNE (do not e-mail)
- D.
DND (do not disturb)
- 15.Which of the following statements are true about EQ3?
- A.
“EQ” stands for emotional quotient, the measure of emotional intelligence
- B.
“3” acknowledges the importance of community – if one represents singleness and two represents couples, then three implies community, relationships, a social network
- C.
The mission of EQ3 is to provide innovative and affordable home furnishings for everyone who appreciates modern design
- D.
All of the above
- 16.What is the correct spelling of this Grade 10 Microfiber?
- A.
Irresistable
- B.
Irresistible
- C.
Irrisitable
- D.
Irresisstible
- 17.“3” in the EQ3 CASH, seven steps of selling refers to;
- A.
3 point presentation- describes the 3 most important features of the product that is being shown
- B.
“3” represents the community in EQ3
- C.
You can achieve 3% commission by selling more goods
- D.
Selling three pieces to a customer increases your average sale and sales per hour, which allows you to earn more money
- 18.A casegood item is in a “PLC 6”. What does this mean?
- A.
This item is discontinued
- B.
This item is on thin-ice
- C.
This item is current and in-line
- D.
This PLC code does not exist
- 19.What are the benefits of using HR (High Resiliency) foam in our Upholstery?
- A.
Bounces back faster, and to a much greater degree than conventional foams
- B.
Improved comfort without loss of support
- C.
More environmentally friendly because all grades are produced without the use of highly volatile, and ozone depleting CFC’s, or carcinogenic compounds such as Methylene Chloride
- D.
All of the above
- 20.To enter the no contact classification in the Customer Full Display field the associate would use the action key on the sales order on the
- A.
Merchandise tab
- B.
Customer tab
- C.
Payment tab
- D.
Cannot be entered from the sales order, must have the manager enter it by updating the Customer Master File
- 21.Which of the following 2 statements are true?
- A.
On the View Product Activity menu option, the On Hand column shows quantity 1 and the Net Available column shows quantity 0; this means the one on hand is already assigned to an order or transfer
- B.
It is permitted to sell an item with the designate AS IS FS without a manager’s approval
- C.
On the merchandise tab of a sales order, a letter P in the Type column of the order grid means the item is on a Purchase Order.
- D.
The fabric or leather description of an upholstered piece can be found on the View Product Activity menu option, Ser/Ref tab
- 22.C” in the EQ3 CASH, seven steps of selling refers to;
- A.
Correct any misconceptions about where product is made or the materials used
- B.
Consolidate sales presentation to keep customer focused on presentation
- C.
Call for action, ask for the sale
- D.
Close the sale. Use the appropriate technique to move the customer from contemplating sale to deciding to move forward
- 23.What is the recommended maximum weight capacity of the KARBON Swivel Chair?
- A.
200 lbs
- B.
250 lbs
- C.
300 lbs
- D.
350 lbs
- 24.A standard procedure in Storis would be
- A.
The correct place in a sales order for general, non-delivery related notes is on the Customer tab in the two lines directly below the Deliver to address, labeled Instructions
- B.
All entries are made with CAP LOCK turned ON the keyboard
- C.
A pick-up ticket can be printed when the items are all reserved, the pick-up date has been scheduled, and a small balance remains on the sales order with the order on Credit Hold
- D.
The screen is refreshed (logging out your user ID and returning to the login window so someone else can log in) by clicking on the button that looks like two green arrows circling each other, at the bottom of the window, only at the end of your shift
- 25.“A” in the EQ3 CASH, seven steps of selling refers to;
- A.
Ask for the sale
- B.
Add on items like the rug, lamp, coffee table etc
- C.
Accents make the home look great
- D.
Arrange for pick up or home delivery
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