Thank you for taking the time to participate in the QSC Premier Service Center Certification program. To become a QSC Premier Service Center, you must pass four tests built off the online training material courses. This certification program is intended to allow your Service Center become fully capable and knowledgeable in servicing QSC products professionally and reliably. This test will cover the basics in QSC Technical Services. You will be asked questions about how QSC Technical Service Group does business with you, our service center, and the customer. You will be asked specific information about our warranty program, so study the training material closely.
Customer service and technical support in the professional audio industry worldwide.
Technical service in the professional audio industry domestically.
Products in the professional audio industry worldwide.
Ham and cheese sandwich.
Business systems necessary for warranty administration and procurement of parts
Personnel with experience in a technical background of audio technologies and electronic service.
Three years experience as a Service Center with other manufacturers
Test, inspection, calibration, and rework equipment
All customers
Dealers only
Domestic customer's only
Customer's from Cameroon
Yes, of course
No way
All of the above
ANSI/IPC-A-600
ANSI/IPC-A-610A
IPC-7721
Service bulletins, advisories, and technical documents.
Documentation on brand new product within 1 day of it's release to the public.
Datasheets of all electronic parts
Screwdriver owner's manual
3 to 5
1 to 2
7 to 10
10 to 15
Defective material and/or workmanship
Audio Distortion
Poisonous materials
Dust bunnies
True
False
3
1
5
6
1 year
6 months
3 years
5 years
3
1
2
5
True
False
Burnt voice coil
Poor glue application on the spider
Poor glue application on the surround
Unwound voice coil with no burn marks.
Unwound voice coil with poor glue application
Burnt voice coil
Melted crossover board
Broken speaker terminals
Overpowering
Broken speaker terminals
Melted crossover board
Rust or corrosion on enclosure
Never
Only if the liquid is water.
Only if the liquid didn't corrode the objects.
Only if it's Pabst Blue Ribbon, which is the hippest beer around.
No
Yes
Warranty Claim Form
Service Center Reimbursement Form
T10015 Tax Document
Services Rendered Reimbursement Form
2
3
4
5
$180
$60
$80
$80
QSC replacement parts
Substituted part by another manufacturer
Parts with exactly the same specifications bought from Digikey or other electronic parts distributors
Factory certified donut holes
Within one month
Within 1 week
Within 2 weeks
Within 2 months
Technical Services Group
Cinema Group
Technical Marketing Group
Manufacturing Engineering
As a last resort.
After the a repair failed twice.
When service documentation is not available to assist you.
If out of warranty.