Premier Service Center Certification: Excellence In Technical Service

30 Questions | Total Attempts: 43

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Premier Service Center Certification: Excellence In Technical Service - Quiz

Thank you for taking the time to participate in the QSC Premier Service Center Certification program. To become a QSC Premier Service Center, you must pass four tests built off the online training material courses. This certification program is intended to allow your Service Center become fully capable and knowledgeable in servicing QSC products professionally and reliably. This test will cover the basics in QSC Technical Services. You will be asked questions about how QSC Technical Service Group does business with you, our service center, and the customer. You will be asked specific information about our warranty program, so study the training material closely.


Questions and Answers
  • 1. 
    QSC's Mission Statement is to provide people who buy and use our products with the fastest and best ____?
    • A. 

      Customer service and technical support in the professional audio industry worldwide.

    • B. 

      Technical service in the professional audio industry domestically.

    • C. 

      Products in the professional audio industry worldwide.

    • D. 

      Ham and cheese sandwich.

  • 2. 
    A QSC Authorized Service Center should have which capabilities and resources? Mark all that apply.
    • A. 

      Business systems necessary for warranty administration and procurement of parts

    • B. 

      Personnel with experience in a technical background of audio technologies and electronic service.

    • C. 

      Three years experience as a Service Center with other manufacturers

    • D. 

      Test, inspection, calibration, and rework equipment

  • 3. 
    QSC's scope of service covers what type of customers specifically?
    • A. 

      All customers

    • B. 

      Dealers only

    • C. 

      Domestic customer's only

    • D. 

      Customer's from Cameroon

  • 4. 
    Does QSC repair product outside of it's warranty period?
    • A. 

      Yes, of course

    • B. 

      No way

  • 5. 
    Service workmanship on all QSC repairs (warranty and non-warranty) should adhere to what standards?
    • A. 

      All of the above

    • B. 

      ANSI/IPC-A-600

    • C. 

      ANSI/IPC-A-610A

    • D. 

      IPC-7721

  • 6. 
    QSC expects Authorized Service Centers to follow and remain abreast to which types of documents?
    • A. 

      Service bulletins, advisories, and technical documents.

    • B. 

      Documentation on brand new product within 1 day of it's release to the public.

    • C. 

      Datasheets of all electronic parts

    • D. 

      Screwdriver owner's manual

  • 7. 
    QSC expects Authorized Service Centers to deliver an on-going turnaround time period of how many days?
    • A. 

      3 to 5

    • B. 

      1 to 2

    • C. 

      7 to 10

    • D. 

      10 to 15

  • 8. 
    QSC's New Product Limited Warranty gauruntees that products are free from what?
    • A. 

      Defective material and/or workmanship

    • B. 

      Audio Distortion

    • C. 

      Poisonous materials

    • D. 

      Dust bunnies

  • 9. 
    QSC products purchased from from an unauthorized dealer or online e-tailer are covered under the New Product Limited Warranty.
    • A. 

      True

    • B. 

      False

  • 10. 
    QSC's New Product Limited Warranty is valid for how many years in the United States?
    • A. 

      3

    • B. 

      1

    • C. 

      5

    • D. 

      6

  • 11. 
    Refurbished stock or C-Stock is covered under warranty for how long?
    • A. 

      1 year

    • B. 

      6 months

    • C. 

      3 years

    • D. 

      5 years

  • 12. 
     QSC offers customers located in the United States an opportunity to purchase an extended warranty for how many more years?
    • A. 

      3

    • B. 

      1

    • C. 

      2

    • D. 

      5

  • 13. 
     If a customer purchases a QSC product outside of the United States, they are still entitled for an Extended Warranty.
    • A. 

      True

    • B. 

      False

  • 14. 
    On a non-powered speaker like the AD-S82, what would cause a repair not to be covered under warranty?
    • A. 

      Burnt voice coil

    • B. 

      Poor glue application on the spider

    • C. 

      Poor glue application on the surround

    • D. 

      Unwound voice coil with no burn marks.

  • 15. 
    On a non-powered speaker like the AD-S82, what would cause a repair to be covered under warranty?
    • A. 

      Unwound voice coil with poor glue application

    • B. 

      Burnt voice coil

    • C. 

      Melted crossover board

    • D. 

      Broken speaker terminals

  • 16. 
    On a non-powered speaker like the I-82H, what type of failure is not covered under warranty? Mark all that apply.
    • A. 

      Overpowering

    • B. 

      Broken speaker terminals

    • C. 

      Melted crossover board

    • D. 

      Rust or corrosion on enclosure

  • 17. 
    When would damage to our product because of a liquid spill be covered under warranty?
    • A. 

      Never

    • B. 

      Only if the liquid is water.

    • C. 

      Only if the liquid didn't corrode the objects.

    • D. 

      Only if it's Pabst Blue Ribbon, which is the hippest beer around.

  • 18. 
    If a customer or end-user attempts to repair a unit by themselves (un-authorized repair), should the unit be covered under warranty?
    • A. 

      No

    • B. 

      Yes

  • 19. 
    To receive reimbursement for QSC warranty repairs, what form must you submit?
    • A. 

      Warranty Claim Form

    • B. 

      Service Center Reimbursement Form

    • C. 

      T10015 Tax Document

    • D. 

      Services Rendered Reimbursement Form

  • 20. 
    What is the maximum labor time in hours (without needing approval) on QSC's warranty labor reimbursements?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 21. 
    What is the maximum US dollar amount of warranty labor reimbursements (with the 3 hour cap approval)?
    • A. 

      $180

    • B. 

      $60

    • C. 

      $80

    • D. 

      $80

  • 22. 
    What type of ACTIVE parts (such as semiconductors, not resistors and small signal capacitors) should be used for warranty repair?
    • A. 

      QSC replacement parts

    • B. 

      Substituted part by another manufacturer

    • C. 

      Parts with exactly the same specifications bought from Digikey or other electronic parts distributors

    • D. 

      Factory certified donut holes

  • 23. 
    Every effort is made to reimburse Authorized Service Centers in how long?
    • A. 

      Within one month

    • B. 

      Within 1 week

    • C. 

      Within 2 weeks

    • D. 

      Within 2 months

  • 24. 
    Which group at QSC Audio Products, LLC is available to assist with all technical assistance, whether it be component-level troubleshooting, product use, or setup?
    • A. 

      Technical Services Group

    • B. 

      Cinema Group

    • C. 

      Technical Marketing Group

    • D. 

      Manufacturing Engineering

  • 25. 
    If an Authorized Service Center cannot repair a warantied QSC product, it should be sent for QSC Factory Service only ___?
    • A. 

      As a last resort.

    • B. 

      After the a repair failed twice.

    • C. 

      When service documentation is not available to assist you.

    • D. 

      If out of warranty.

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