Premier Service Center Certification: Excellence In Technical Service
Thank you for taking the time to participate in the QSC Premier Service Center Certification program.
To become a QSC Premier Service Center, you must pass four tests built off the online training material courses. This certification program is intended to allow your Service Center become fully capable and knowledgeable in servicing QSC products professionally and reliably.
This test will cover the basics in QSC Technical Services. You will be asked questions about how QSC Technical Service Group does business with you, our service center, and the customer. You will be asked specific information about our warranty program, so study Read morethe training material closely.
Questions and Answers
- 1.
QSC's Mission Statement is to provide people who buy and use our products with the fastest and best ____?
- A.
Customer service and technical support in the professional audio industry worldwide.
- B.
Technical service in the professional audio industry domestically.
- C.
Products in the professional audio industry worldwide.
- D.
Ham and cheese sandwich.
Correct Answer
A. Customer service and technical support in the professional audio industry worldwide.Explanation
The correct answer is "customer service and technical support in the professional audio industry worldwide." This answer aligns with QSC's mission statement, which states their goal of providing the fastest and best customer service and technical support to their customers who buy and use their products. This mission statement highlights their commitment to delivering excellent customer support and technical assistance on a global scale in the professional audio industry.Rate this question:
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- 2.
A QSC Authorized Service Center should have which capabilities and resources? Mark all that apply.
- A.
Business systems necessary for warranty administration and procurement of parts
- B.
Personnel with experience in a technical background of audio technologies and electronic service.
- C.
Three years experience as a Service Center with other manufacturers
- D.
Test, inspection, calibration, and rework equipment
Correct Answer(s)
A. Business systems necessary for warranty administration and procurement of parts
B. Personnel with experience in a technical background of audio technologies and electronic service.
C. Three years experience as a Service Center with other manufacturers
D. Test, inspection, calibration, and rework equipmentExplanation
A QSC Authorized Service Center should have the following capabilities and resources: business systems necessary for warranty administration and procurement of parts, personnel with experience in a technical background of audio technologies and electronic service, three years experience as a Service Center with other manufacturers, and test, inspection, calibration, and rework equipment.Rate this question:
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- 3.
QSC's scope of service covers what type of customers specifically?
- A.
All customers
- B.
Dealers only
- C.
Domestic customer's only
- D.
Customer's from Cameroon
Correct Answer
A. All customersExplanation
QSC's scope of service covers all customers. This means that they provide their services to all types of customers, including dealers, domestic customers, and customers from Cameroon. They do not limit their services to a specific group or location, but rather cater to the needs of all customers.Rate this question:
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- 4.
Does QSC repair product outside of it's warranty period?
- A.
Yes, of course
- B.
No way
Correct Answer
A. Yes, of courseExplanation
QSC repairs products outside of its warranty period.Rate this question:
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- 5.
Service workmanship on all QSC repairs (warranty and non-warranty) should adhere to what standards?
- A.
All of the above
- B.
ANSI/IPC-A-600
- C.
ANSI/IPC-A-610A
- D.
IPC-7721
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above". This means that service workmanship on all QSC repairs, whether they are warranty or non-warranty, should adhere to all the mentioned standards: ANSI/IPC-A-600, ANSI/IPC-A-610A, and IPC-7721. These standards ensure that the repairs are done according to industry best practices and quality standards, ensuring the reliability and performance of the repaired QSC products.Rate this question:
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- 6.
QSC expects Authorized Service Centers to follow and remain abreast to which types of documents?
- A.
Service bulletins, advisories, and technical documents.
- B.
Documentation on brand new product within 1 day of it's release to the public.
- C.
Datasheets of all electronic parts
- D.
Screwdriver owner's manual
Correct Answer
A. Service bulletins, advisories, and technical documents.Explanation
QSC expects Authorized Service Centers to follow and remain abreast of service bulletins, advisories, and technical documents. These types of documents provide important information and updates regarding the products and services offered by QSC. By staying informed and adhering to these documents, the Authorized Service Centers can ensure that they are providing the most accurate and up-to-date support to their customers. The other options, such as documentation on brand new products, datasheets of electronic parts, and screwdriver owner's manual, are not mentioned as expectations for the Authorized Service Centers by QSC.Rate this question:
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- 7.
QSC expects Authorized Service Centers to deliver an on-going turnaround time period of how many days?
- A.
3 to 5
- B.
1 to 2
- C.
7 to 10
- D.
10 to 15
Correct Answer
A. 3 to 5Explanation
QSC expects Authorized Service Centers to deliver an on-going turnaround time period of 3 to 5 days. This means that when customers bring their products to an Authorized Service Center for repair or service, the center is expected to complete the work and return the product within this time frame. This ensures that customers do not have to wait too long for their products to be fixed, enhancing customer satisfaction and minimizing downtime for the customers.Rate this question:
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- 8.
QSC's New Product Limited Warranty gauruntees that products are free from what?
- A.
Defective material and/or workmanship
- B.
Audio Distortion
- C.
Poisonous materials
- D.
Dust bunnies
Correct Answer
A. Defective material and/or workmanshipExplanation
The correct answer is "Defective material and/or workmanship." QSC's New Product Limited Warranty guarantees that their products are free from any defects in materials or workmanship. This means that if there are any issues with the product's construction or if it is made using faulty materials, QSC will take responsibility for it and provide a solution or replacement. This warranty ensures that customers can trust the quality and reliability of QSC's products.Rate this question:
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- 9.
QSC products purchased from from an unauthorized dealer or online e-tailer are covered under the New Product Limited Warranty.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Products purchased from unauthorized dealers or online e-tailers are not covered under the New Product Limited Warranty.Rate this question:
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- 10.
QSC's New Product Limited Warranty is valid for how many years in the United States?
- A.
3
- B.
1
- C.
5
- D.
6
Correct Answer
A. 3Explanation
QSC's New Product Limited Warranty is valid for 3 years in the United States. This means that if any issues or defects arise with the product within this time period, QSC will provide repair or replacement services. It is important for customers to be aware of the warranty duration to understand their rights and options in case of any problems with the product.Rate this question:
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- 11.
Refurbished stock or C-Stock is covered under warranty for how long?
- A.
1 year
- B.
6 months
- C.
3 years
- D.
5 years
Correct Answer
A. 1 yearExplanation
Refurbished stock or C-Stock is covered under warranty for a period of 1 year. This means that if any issues arise with the refurbished product within this timeframe, the manufacturer or seller will provide repairs or replacements free of charge. It is important to note that this warranty period may vary depending on the specific product or seller, but in this case, the correct answer is 1 year.Rate this question:
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- 12.
QSC offers customers located in the United States an opportunity to purchase an extended warranty for how many more years?
- A.
3
- B.
1
- C.
2
- D.
5
Correct Answer
A. 3Explanation
QSC offers customers located in the United States an opportunity to purchase an extended warranty for 3 more years. This means that customers can extend the warranty on their purchase for an additional 3 years beyond the standard warranty period.Rate this question:
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- 13.
If a customer purchases a QSC product outside of the United States, they are still entitled for an Extended Warranty.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Customers who purchase a QSC product outside of the United States are not entitled to an Extended Warranty. The warranty typically applies only to purchases made within the United States. Therefore, the statement is false.Rate this question:
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- 14.
On a non-powered speaker like the AD-S82, what would cause a repair not to be covered under warranty?
- A.
Burnt voice coil
- B.
Poor glue application on the spider
- C.
Poor glue application on the surround
- D.
Unwound voice coil with no burn marks.
Correct Answer
A. Burnt voice coilExplanation
A burnt voice coil would cause a repair not to be covered under warranty because it is likely the result of misuse or overloading of the speaker. A burnt voice coil indicates that the speaker has been subjected to excessive heat or power, which is not covered under warranty as it is considered user error.Rate this question:
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- 15.
On a non-powered speaker like the AD-S82, what would cause a repair to be covered under warranty?
- A.
Unwound voice coil with poor glue application
- B.
Burnt voice coil
- C.
Melted crossover board
- D.
Broken speaker terminals
Correct Answer
A. Unwound voice coil with poor glue applicationExplanation
If the voice coil on a non-powered speaker like the AD-S82 becomes unwound due to poor glue application, it would cause a repair to be covered under warranty. This means that if the voice coil, which is responsible for producing sound, becomes detached or loose from its intended position due to inadequate glue application, the manufacturer would be responsible for repairing or replacing the speaker under warranty.Rate this question:
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- 16.
On a non-powered speaker like the I-82H, what type of failure is not covered under warranty? Mark all that apply.
- A.
Overpowering
- B.
Broken speaker terminals
- C.
Melted crossover board
- D.
Rust or corrosion on enclosure
Correct Answer(s)
A. Overpowering
B. Broken speaker terminals
C. Melted crossover board
D. Rust or corrosion on enclosureExplanation
The correct answer is overpowering, broken speaker terminals, melted crossover board, and rust or corrosion on the enclosure. These types of failures are not covered under warranty because they are typically caused by misuse, improper handling, or environmental factors that are beyond the manufacturer's control. Overpowering the speaker can cause damage to the internal components, while broken speaker terminals, melted crossover board, and rust or corrosion on the enclosure indicate physical damage or exposure to moisture, which can affect the performance and durability of the speaker.Rate this question:
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- 17.
When would damage to our product because of a liquid spill be covered under warranty?
- A.
Never
- B.
Only if the liquid is water.
- C.
Only if the liquid didn't corrode the objects.
- D.
Only if it's Pabst Blue Ribbon, which is the hippest beer around.
Correct Answer
A. NeverExplanation
Damage to a product caused by a liquid spill would never be covered under warranty. This means that regardless of the type of liquid or whether it caused corrosion, the warranty does not provide coverage for such damage.Rate this question:
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- 18.
If a customer or end-user attempts to repair a unit by themselves (un-authorized repair), should the unit be covered under warranty?
- A.
No
- B.
Yes
Correct Answer
A. NoExplanation
If a customer or end-user attempts to repair a unit by themselves, the unit should not be covered under warranty. Unauthorized repair by a non-professional can potentially cause more harm to the unit and void any warranty coverage. Warranty typically covers defects in materials or workmanship, but not damages caused by unauthorized repairs. Therefore, if the customer or end-user attempts to repair the unit on their own, the warranty coverage should not apply.Rate this question:
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- 19.
To receive reimbursement for QSC warranty repairs, what form must you submit?
- A.
Warranty Claim Form
- B.
Service Center Reimbursement Form
- C.
T10015 Tax Document
- D.
Services Rendered Reimbursement Form
Correct Answer
A. Warranty Claim FormExplanation
To receive reimbursement for QSC warranty repairs, you must submit a Warranty Claim Form. This form is likely to be specifically designed for customers to claim warranty coverage for repairs or replacements. By submitting this form, customers can provide the necessary information and documentation required to process their reimbursement request.Rate this question:
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- 20.
What is the maximum labor time in hours (without needing approval) on QSC's warranty labor reimbursements?
- A.
2
- B.
3
- C.
4
- D.
5
Correct Answer
A. 2Explanation
The maximum labor time in hours on QSC's warranty labor reimbursements without needing approval is 2.Rate this question:
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- 21.
What is the maximum US dollar amount of warranty labor reimbursements (with the 3 hour cap approval)?
- A.
$180
- B.
$60
- C.
$80
- D.
$80
Correct Answer
A. $180Explanation
The maximum US dollar amount of warranty labor reimbursements with a 3 hour cap approval is $180. This means that if a warranty labor reimbursement is requested and the labor required for the repair exceeds 3 hours, the maximum amount that can be reimbursed is $180.Rate this question:
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- 22.
What type of ACTIVE parts (such as semiconductors, not resistors and small signal capacitors) should be used for warranty repair?
- A.
QSC replacement parts
- B.
Substituted part by another manufacturer
- C.
Parts with exactly the same specifications bought from Digikey or other electronic parts distributors
- D.
Factory certified donut holes
Correct Answer
A. QSC replacement partsExplanation
The correct answer is QSC replacement parts. For warranty repair, it is important to use the same type of active parts that were originally used in the product. QSC replacement parts are specifically designed and manufactured by the original equipment manufacturer (OEM) to ensure compatibility and performance. Substituted parts by another manufacturer may not meet the same specifications and could potentially cause issues. Parts with exactly the same specifications bought from reputable electronic parts distributors like Digikey are also acceptable as they ensure the quality and compatibility of the parts. Factory certified donut holes are not relevant to electronic repairs.Rate this question:
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- 23.
Every effort is made to reimburse Authorized Service Centers in how long?
- A.
Within one month
- B.
Within 1 week
- C.
Within 2 weeks
- D.
Within 2 months
Correct Answer
A. Within one monthExplanation
Authorized Service Centers are reimbursed within one month. This means that they can expect to receive their reimbursement for services rendered within a maximum time frame of one month. This prompt is asking for the duration in which the reimbursement process is completed for these centers, and the correct answer is within one month.Rate this question:
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- 24.
Which group at QSC Audio Products, LLC is available to assist with all technical assistance, whether it be component-level troubleshooting, product use, or setup?
- A.
Technical Services Group
- B.
Cinema Group
- C.
Technical Marketing Group
- D.
Manufacturing Engineering
Correct Answer
A. Technical Services GroupExplanation
The Technical Services Group at QSC Audio Products, LLC is available to assist with all technical assistance, including component-level troubleshooting, product use, and setup. They are the go-to team for any technical issues or queries that customers may have.Rate this question:
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- 25.
If an Authorized Service Center cannot repair a warantied QSC product, it should be sent for QSC Factory Service only ___?
- A.
As a last resort.
- B.
After the a repair failed twice.
- C.
When service documentation is not available to assist you.
- D.
If out of warranty.
Correct Answer
A. As a last resort.Explanation
If an Authorized Service Center cannot repair a warranted QSC product, it should be sent for QSC Factory Service only as a last resort. This means that sending the product to the QSC Factory Service should be the final option after exhausting all other possibilities. It implies that the Authorized Service Center should attempt to repair the product using all available means and resources before considering sending it to the QSC Factory Service.Rate this question:
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- 26.
What does QSC offer that will help speed up the repair process of the most common failures seen?
- A.
Service Kits
- B.
Full parts list
- C.
Schematics
- D.
Substitite Components
Correct Answer
A. Service KitsExplanation
QSC offers service kits that can help speed up the repair process of the most common failures seen. These kits likely contain all the necessary components and tools needed to fix the common failures, making it more convenient and efficient for technicians to carry out repairs. By having all the required parts readily available in a kit, it eliminates the need for technicians to search for individual components, saving time and ensuring a faster repair process.Rate this question:
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- 27.
Is it okay to return used replacement parts for credit or exchange?
- A.
No
- B.
Yes
Correct Answer
A. NoExplanation
Returning used replacement parts for credit or exchange is not okay because used parts may not be in optimal condition and may not function properly. Additionally, returning used parts may lead to potential safety hazards and liability issues for the seller. Therefore, it is generally not acceptable to return used replacement parts for credit or exchange.Rate this question:
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- 28.
What type of voltage conversions are okay for Service Centers and Distributors to handle?
- A.
None
- B.
120 V to 230 V only
- C.
230 V to 120 V only
- D.
120 Vac to 10 Vdc
Correct Answer
A. NoneExplanation
Service Centers and Distributors should not handle any type of voltage conversions. This implies that they should not be responsible for converting voltage from 120 V to 230 V or vice versa, nor should they handle any other type of voltage conversion such as from 120 Vac to 10 Vdc.Rate this question:
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- 29.
Which equipment is recommended at an Authorized Service Center that is also seen on the TSG repair bench?
- A.
8ohm x 4 Load bank resistors
- B.
100 ampere AC power service
- C.
Cardboard box
- D.
(2) 4ohm speaker loads
Correct Answer
A. 8ohm x 4 Load bank resistorsExplanation
The recommended equipment at an Authorized Service Center that is also seen on the TSG repair bench are the 8ohm x 4 Load bank resistors. These resistors are commonly used in electronic testing and troubleshooting to simulate a load on a circuit or device. They help in testing the performance and functionality of the equipment being repaired.Rate this question:
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- 30.
If you wanted immediate access to QSC technical documentation, where would you find a lot of this information?
- A.
On the Service Center Log-In page and on the main QSC website.
- B.
In a booklet that can be purchased through our online store.
- C.
QSC forums.
- D.
In the ultimate guitar shredder magazine.
Correct Answer
A. On the Service Center Log-In page and on the main QSC website.Explanation
The correct answer is on the Service Center Log-In page and on the main QSC website. This is because the QSC technical documentation can be accessed immediately through these platforms. The Service Center Log-In page is likely to provide detailed information and resources specifically for QSC products and services. Additionally, the main QSC website is a reliable source for technical documentation as it is the official platform for the company.Rate this question:
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