PART - 1 QPEP 100 - Quality Gurus 50Q
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Part 1 - Quality Gurus and Quality definitions:1. Dr. W. Edwards Deming2. Dr. Joseph M Juran3. Dr. Walter Shewhart4. Dr. Shigeo Shingo5. Kaoru Ishikawa6, Arman V Feigenbaum7. Dr. Genichi Taguchi8. Philip Crosby9. Dr. Noriaki Kano10. Dr. Thomas J. PetersRegards,Praveen Kumar, S
- 1.1. Fitness for Use:
- A.
A. Juran
- B.
B. Deming,
- 2.1. Quality means conformance to requirements:
- A.
A. Thomas Peters,
- B.
B. Philip Crosby
- 3.1. Quality is the degree to which the inherent character of product or service that bear its ability to satisfy stated or implied need:
- A.
A. ISO
- B.
B. Noriaki Kano
- 4.1. Quality is inversely proportional to variability
- A.
A. True
- B.
B. False
- 5.1. Quality is value perceived by
- A.
A. Top MGT
- B.
B. Customer
- 6.1. Quality can be inspected:
- A.
A. True
- B.
B. False
- 7.1. “Almost all quality improvements comes via simplification of design, manufacturing layout, process and procedure:
- A.
A. Pareto
- B.
B. Thomas Peters
- 8.1. “Quality is a direct experience independent of and prior to intellectual abstraction”
- A.
A. Robart M Pirisg
- B.
B. Bop Moawad
- 9.1. Higher Quality leads to Higher Production:
- A.
A. Deming
- B.
B. Juran
- 10.1. Higher Quality Costs More:
- A.
A. True
- B.
B. False
- 11.1. Meeting and exceeding customer expectations and than continuing to improve:
- A.
A. Edward Deming
- B.
B. Juran
- 12.1. System or profound Knowledge:
- A.
A. Optimization, variation, knowledge, & Physicology
- B.
B. Plan Do Check & Act
- 13.1. End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust.
- A.
A. Deming
- B.
B. Armand V Feigenbaum
- 14.1. 14 Demings famous points was introduced in the book:
- A.
A. Hand book of Quality
- B.
B. Out of Crisis
- 15.1. Drive out Fear, Create trust:
- A.
A. Shingo Shingo
- B.
B. Deming
- 16.1. 85% of reasons or failure to meet customer expectations or need are related to variation of deficiencies in process rather than the employee:
- A.
A. Deming
- B.
B. Pareto
- 17.1. Management responsibility to change the process rather than badgering individual to do better:
- A.
A. Ishikawa
- B.
B. Deming
- 18.1. PDCA was introduced by Deming and popularized by Shewheart:
- A.
A. True
- B.
B. False
- 19.1. Quality Triology:
- A.
A. Quality planning, Quality Improvement, Quality Control
- B.
B. Quality Planning, quality Assurance, Quality Control
- 20.1. “Quality control Handbook”
- A.
A. Juran
- B.
B. Philiph
- 21.1. Project by Project approach to Quality improvement:
- A.
A. Deming,
- B.
B. Juran
- 22.1. Grandfather of TQM
- A.
A. Shewheart
- B.
B. Armand V Feigenbaum
- 23.1. SPC control chart:
- A.
A. Ishikawa,
- B.
B. Shewheart
- 24.1. PDSA:
- A.
A. Deming,
- B.
B. Shewheart
- 25.1. SMED:
- A.
A. Single Minute Exchange of Die.
- B.
B. Statistical Measurement Deployment
- 26.1. Concept of SMED introduced by:
- A.
A. Shewheart
- B.
B. Shingo
- 27.1. Just in Production:
- A.
A. Shewheart
- B.
B. Toyota Comapny
- 28.1. “Zero Quality control” by:
- A.
A. Juran
- B.
B. Shingo
- 29.1. Poka Yoka concept:
- A.
A. Shewheart
- B.
B. Shingo
- 30.1. Poka-Yoka is also called as
- A.
A. Boka-Yoka,
- B.
B. Mistake Proofing
- 31.1. By simplifying machine, materials, process and skills change over time can be reduced from minutes to seconds:
- A.
A. Juran,
- B.
B. Shingo
- 32.1. Ishikawa diagram is also called as
- A.
A. Control chart,
- B.
B. Fishbone Diag
- 33.1. ____________shown the value of 7 QC tools:
- A.
A. Singo
- B.
B. Ishikawa
- 34.1. Father of TQM:
- A.
A. Shewheart
- B.
B. Armand v Feigenbaum
- 35.1. Quality is defined as “the way of running business origination”
- A.
A. Shewheart
- B.
B. Armand v Feigenbaum
- 36.1. TQM – 10 best practice introduced by:
- A.
A. Shewheart
- B.
B. Armand v Feigenbaum
- 37.1. TQC later know as TQM:
- A.
A. True
- B.
B. False
- 38.1. “Loss imparted to society from the time the non quality produce is shipped:
- A.
A. Taguchi
- B.
B. Philip Crosby
- 39.1. Robustness concept by:
- A.
A. Philip Crosby
- B.
B. Taguchi
- 40.1. Fun Uncle of quality:
- A.
A. Philip Crosby
- B.
B. Thomos Peters
- 41.1. “Quality is free” by
- A.
A. Taguchi
- B.
B. Philiphs
- 42.1. COPQ concept populated by:
- A.
A. Philip
- B.
B. Juran
- 43.
- A.
A. 1.Conformance to Req, 2. Zero defects, 3. Price of Non- conformance, and 4. Quality is prevention and not appraisal
- B.
B. 1.Higher Quality costs more,2. Emphasis on quality leads to reduced productivity, 3.quality is affected by work culture, 4.Quality can be inspected
- 44.1. Kano Model is also known as:
- A.
A. Customer satisfaction model
- B.
B. Customer Oriented model
- 45.1. QFD:
- A.
A. Quality Federation Deployment
- B.
B. Quality Functions Deployment
- 46.1. MBWA:
- A.
A. Managing by Walking About
- B.
B. Management By Work Assessment
- 47.1. MBWA concept introduced by:
- A.
A. Peters
- B.
B. Taguchi
- 48.1. “Do it Right the First time”:
- A.
A. Peters
- B.
B. Philip
- 49.1. “BY pinpointing root problems this diagram provides quality improvement from the bottom up:
- A.
A. Control Chart
- B.
B. Cause and effect Diagram
- 50.1. MBWA is highly focused on 3 concepts:
- A.
A. Innovation, People, and Customer
- B.
B. Planning, Improvement and control.
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