Organizational Behaviour Chapter 9

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    Occurs when the volume of knowledge received exceeds the person's capacity to get through it. Can be minimized by reading faster, scanning through documents more efficiently, removing distractions, time management, and working longer hours. Can be reduced by buffering, omitting, and summarizing.

    • Information overload
    • Communication barriers
    • Grapevine
    • Communication
    • Emotional contagion
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About This Quiz

This quiz, titled 'Organizational Behaviour Chapter 9', assesses key aspects of communication within organizations. It covers topics like encoding, decoding, email communication, social networking, nonverbal cues, and emotional contagion, emphasizing their roles in achieving organizational objectives efficiently and effectively.

Organizational Behaviour Chapter 9 - Quiz

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  • 2. 

    Clusters people around interests or expertise. Includes websites such as Facebook or LinkedIn, instant messaging, and wikis - collaborative web spaces in which anyone in a group can write, edit, or remove material from the website.

    • Nonverbal communication

    • Communication

    • Social networking communication

    • Emotional contagion

    • Media richness

    Correct Answer
    A. Social networking communication
    Explanation
    Also called social networking.

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  • 3. 

    Subtle distinctions between men and women who have similar communication practices. For example, men engage in more report talk versus women who engage in more rapport talk. Men give advice quickly and indirectly, whereas women make more use of indirect requests. Women are also more sensitive to nonverbal cues than men.

    • Communication in hierachies

    • Cross-cultural communication

    • Gender communication

    • Information overload

    • Communication barriers

    Correct Answer
    A. Gender communication
    Explanation
    The given explanation suggests that the correct answer is gender communication. This is because the passage describes subtle distinctions between men and women in their communication practices, such as differences in talk styles, advice-giving, use of indirect requests, and sensitivity to nonverbal cues. These differences highlight the importance of understanding gender communication patterns and how they can impact interpersonal interactions.

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  • 4. 

    Includes facial gestures, actions, voice intonation, physical distance, and even silence. Less rule-bound than verbal communication. Usually automatic and unconscious.

    • Social networking communication

    • Nonverbal communication

    • Media richness

    • Emotional contagion

    • Grapevine

    Correct Answer
    A. Nonverbal communication
    Explanation
    Nonverbal communication refers to the transmission of messages without the use of words. It includes facial gestures, actions, voice intonation, physical distance, and even silence. Nonverbal communication is less rule-bound than verbal communication and is usually automatic and unconscious. It plays a crucial role in conveying emotions, attitudes, and intentions. Therefore, the given answer "nonverbal communication" accurately describes the characteristics and importance of communication through nonverbal cues.

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  • 5. 

    This tends to be the preferred medium for coordinating work. It often increases the volume of communication and reduces face-to-face and telephone communication. However, it is a poor medium for communication emotions, reduces politeness and respect, is a poor medium for ambiguous, complex, and novel situations, and contributes to information overload.

    • Emotional contagion

    • Email

    • Media richness

    • Encoding and decoding

    • Nonverbal communication

    Correct Answer
    A. Email
    Explanation
    Email is the preferred medium for coordinating work because it increases communication volume and reduces face-to-face and telephone communication. However, it is a poor medium for expressing emotions, lacks politeness and respect, and is not suitable for ambiguous, complex, and novel situations. Additionally, email can contribute to information overload.

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  • 6. 

    The automatic process of sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behaviour. Services three purposes: provides continuous feedback to sender, a way of receiving emotional meaning from those peoples, and shares the same emotions people feel.

    • Information overload

    • Nonverbal communication

    • Emotional contagion

    • Communication

    • Encoding and decoding

    Correct Answer
    A. Emotional contagion
    Explanation
    Emotional contagion refers to the automatic process of sharing another person's emotions by mimicking their facial expressions and nonverbal behavior. This process serves three purposes: providing continuous feedback to the sender, allowing the receiver to understand the emotional meaning behind the behavior, and enabling the sharing of the same emotions felt by the individuals involved.

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  • 7. 

    The medium's data-carrying capacity - the volume and variety of information that can be transmitted during a specific time. Includes the ability to multi-communicate, a more varied proficiency level, and social distractions of rich channels.

    • Encoding and decoding

    • Emotional contagion

    • Media richness

    • Email

    • Social networking communication

    Correct Answer
    A. Media richness
    Explanation
    Media richness refers to the ability of a communication medium to convey a wide range of information and support multiple communication channels. It includes factors such as the volume and variety of information that can be transmitted, the ability to convey emotions and nonverbal cues, and the presence of social distractions. In this context, the correct answer of media richness aligns with the description provided, as it encompasses the data-carrying capacity and the various aspects mentioned.

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  • 8. 

    The process by which information is transmitted and understood between two or more people. Transmitting the sender's intended meaning is essential. The vehicle through which people clairfy their expectations and coordinate work, which allows them to achieve organizational objectives more efficiently and effectively.

    • Encoding and decoding

    • Communication

    • Email

    • Emotional contagion

    • Media richness

    Correct Answer
    A. Communication
    Explanation
    The given correct answer is "communication". Communication is the process of transmitting and understanding information between two or more people. It involves encoding and decoding messages to ensure that the sender's intended meaning is conveyed. Communication is also essential for clarifying expectations, coordinating work, and achieving organizational objectives more efficiently and effectively.

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  • 9. 

    Four factors influence the efficiency and effectiveness of this process. One factor is whether both parties have similar codebooks, which are tools used to convey information. A second factor is the extent to which both parties have similar mental models about the context of information. A third factor is familiarity with the message topic. The fourth is that the process depends on the sender and receiver's proficiency with the communication channel.

    • Encoding and decoding

    • Media richness

    • Emotional contagion

    • Communication

    • Email

    Correct Answer
    A. Encoding and decoding
    Explanation
    The efficiency and effectiveness of the communication process is influenced by factors such as whether both parties have similar codebooks, which are tools used to convey information, and whether they have similar mental models about the context of information. Familiarity with the message topic and the proficiency of the sender and receiver with the communication channel are also important factors. The concept of encoding and decoding refers to the process of converting information into a format that can be transmitted and then interpreting that information upon receipt. This process plays a crucial role in effective communication.

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  • 10. 

    A communication practice in which executives get out of their offices and learn from others in the organization through face-to-face diologue.

    • Nonverbal communication

    • Management by walking around

    • Cross-cultural communication

    • Communication in hierachies

    • Gender communication

    Correct Answer
    A. Management by walking around
    Explanation
    MBWA
    Communication in Hierachies: Direct Communication with Top Management

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  • 11. 

    An imperfect perceptual process of both sender and receiver. Includes filltering, language issues such as jargon and ambiguity, and information overload.

    • Social networking communication

    • Email

    • Communication barriers

    • Encoding and decoding

    • Communication

    Correct Answer
    A. Communication barriers
    Explanation
    The given correct answer is "communication barriers". Communication barriers refer to obstacles or challenges that hinder effective communication between the sender and receiver. These barriers can arise due to various factors such as filtering, language issues (jargon and ambiguity), and information overload. These barriers can distort the message being conveyed and lead to miscommunication or misunderstanding between the parties involved.

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  • 12. 

    An unstructured and informal network founded on social relationships rather than organizational charts or job descriptions. Transmits information very rapidly in all directions throughout the organization, follows a cluster chain pattern, more active where employees have similar backgrounds and are able to communicate easily, and transmits some degree of truth. Email is now becoming the main medium of this, social networks are now global, and the Internet extends gossip to everyone.

    • Gender communication

    • Social networking communication

    • Management by walking around

    • Grapevine

    • Communication barriers

    Correct Answer
    A. Grapevine
    Explanation
    The given passage describes a communication network that is unstructured and informal, based on social relationships rather than formal organizational structures. This network is known as the grapevine. It transmits information quickly in all directions within an organization, following a cluster chain pattern. It is more active among employees who have similar backgrounds and can easily communicate with each other. The grapevine also transmits some degree of truth. The passage mentions that email has become the main medium for this type of communication, and social networks have extended gossip to a global scale.

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  • 13. 

    Includes workspace design, which clusters teams and encourages more casual communication among team members, as well as replacing traditional offices with open space arrangements. Also consists of e-zines (distributes company news quickly), blogs (shares personal news and opinions), and wiki (collaborative document creation). Lastly, includes direct communication with top management such as management by walking around and town hall meetings.

    • Communication in hierachies

    • Grapevine

    • Cross-cultural communication

    • Social networking communication

    • Gender communication

    Correct Answer
    A. Communication in hierachies
    Explanation
    The given answer, "communication in hierarchies," is the most appropriate explanation for the provided information. The description mentions workspace design that clusters teams and encourages casual communication, replacing traditional offices with open space arrangements, e-zines, blogs, and wiki for sharing news and opinions, and direct communication with top management. All of these elements indicate a structured communication system within an organization, where communication flows through different levels of hierarchy.

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  • 14. 

    Consists of verbal problems such as language, voice intonations, and silence or conversational overlaps. Also includes nonverbal problems such as gestures having different interpretations.

    • Communication barriers

    • Information overload

    • Email

    • Gender communication

    • Cross-cultural communication

    Correct Answer
    A. Cross-cultural communication
    Explanation
    Cross-cultural communication refers to the challenges and difficulties that arise when people from different cultural backgrounds attempt to communicate with each other. This can include verbal problems such as language barriers, differences in voice intonations, and difficulties in understanding silence or conversational overlaps. Additionally, nonverbal problems such as gestures having different interpretations can also create barriers in cross-cultural communication. Therefore, the given answer of "cross-cultural communication" accurately describes the various communication problems that can occur when individuals from different cultures try to communicate with each other.

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  • Current Version
  • Sep 02, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 11, 2011
    Quiz Created by
    Krista_500
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