Organizational Behaviour Chapter 9
- 1.The process by which information is transmitted and understood between two or more people. Transmitting the sender's intended meaning is essential. The vehicle through which people clairfy their expectations and coordinate work, which allows them to achieve organizational objectives more efficiently and effectively.
- A.
Encoding and decoding
- B.
Communication
- C.
Email
- D.
Emotional contagion
- E.
Media richness
- 2.Four factors influence the efficiency and effectiveness of this process. One factor is whether both parties have similar codebooks, which are tools used to convey information. A second factor is the extent to which both parties have similar mental models about the context of information. A third factor is familiarity with the message topic. The fourth is that the process depends on the sender and receiver's proficiency with the communication channel.
- A.
Encoding and decoding
- B.
Media richness
- C.
Emotional contagion
- D.
Communication
- E.
Email
- 3.This tends to be the preferred medium for coordinating work. It often increases the volume of communication and reduces face-to-face and telephone communication. However, it is a poor medium for communication emotions, reduces politeness and respect, is a poor medium for ambiguous, complex, and novel situations, and contributes to information overload.
- A.
Emotional contagion
- B.
Email
- C.
Media richness
- D.
Encoding and decoding
- E.
Nonverbal communication
- 4.Clusters people around interests or expertise. Includes websites such as Facebook or LinkedIn, instant messaging, and wikis - collaborative web spaces in which anyone in a group can write, edit, or remove material from the website.
- A.
Nonverbal communication
- B.
Communication
- C.
Social networking communication
- D.
Emotional contagion
- E.
Media richness
- 5.Includes facial gestures, actions, voice intonation, physical distance, and even silence. Less rule-bound than verbal communication. Usually automatic and unconscious.
- A.
Social networking communication
- B.
Nonverbal communication
- C.
Media richness
- D.
Emotional contagion
- E.
Grapevine
- 6.The automatic process of sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behaviour. Services three purposes: provides continuous feedback to sender, a way of receiving emotional meaning from those peoples, and shares the same emotions people feel.
- A.
Information overload
- B.
Nonverbal communication
- C.
Emotional contagion
- D.
Communication
- E.
Encoding and decoding
- 7.The medium's data-carrying capacity - the volume and variety of information that can be transmitted during a specific time. Includes the ability to multi-communicate, a more varied proficiency level, and social distractions of rich channels.
- A.
Encoding and decoding
- B.
Emotional contagion
- C.
Media richness
- D.
Email
- E.
Social networking communication
- 8.Occurs when the volume of knowledge received exceeds the person's capacity to get through it. Can be minimized by reading faster, scanning through documents more efficiently, removing distractions, time management, and working longer hours. Can be reduced by buffering, omitting, and summarizing.
- A.
Information overload
- B.
Communication barriers
- C.
Grapevine
- D.
Communication
- E.
Emotional contagion
- 9.An imperfect perceptual process of both sender and receiver. Includes filltering, language issues such as jargon and ambiguity, and information overload.
- A.
Social networking communication
- B.
Email
- C.
Communication barriers
- D.
Encoding and decoding
- E.
Communication
- 10.Consists of verbal problems such as language, voice intonations, and silence or conversational overlaps. Also includes nonverbal problems such as gestures having different interpretations.
- A.
Communication barriers
- B.
Information overload
- C.
Email
- D.
Gender communication
- E.
Cross-cultural communication
- 11.Subtle distinctions between men and women who have similar communication practices. For example, men engage in more report talk versus women who engage in more rapport talk. Men give advice quickly and indirectly, whereas women make more use of indirect requests. Women are also more sensitive to nonverbal cues than men.
- A.
Communication in hierachies
- B.
Cross-cultural communication
- C.
Gender communication
- D.
Information overload
- E.
Communication barriers
- 12.Includes workspace design, which clusters teams and encourages more casual communication among team members, as well as replacing traditional offices with open space arrangements. Also consists of e-zines (distributes company news quickly), blogs (shares personal news and opinions), and wiki (collaborative document creation). Lastly, includes direct communication with top management such as management by walking around and town hall meetings.
- A.
Communication in hierachies
- B.
Grapevine
- C.
Cross-cultural communication
- D.
Social networking communication
- E.
Gender communication
- 13.A communication practice in which executives get out of their offices and learn from others in the organization through face-to-face diologue.
- A.
Nonverbal communication
- B.
Management by walking around
- C.
Cross-cultural communication
- D.
Communication in hierachies
- E.
Gender communication
- 14.An unstructured and informal network founded on social relationships rather than organizational charts or job descriptions. Transmits information very rapidly in all directions throughout the organization, follows a cluster chain pattern, more active where employees have similar backgrounds and are able to communicate easily, and transmits some degree of truth. Email is now becoming the main medium of this, social networks are now global, and the Internet extends gossip to everyone.
- A.
Gender communication
- B.
Social networking communication
- C.
Management by walking around
- D.
Grapevine
- E.
Communication barriers
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