Organizational Behaviour Chapter 4

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Organizational Behaviour Quizzes & Trivia

Questions and Answers
  • 1. 

    Physiological, behavioural, and psychological episodes experienced toward an object, person, or event that create a state of readiness.

    • A.

      Behavioural intentions

    • B.

      Feelings

    • C.

      Beliefs

    • D.

      Cognitive dissonance

    • E.

      Emotions

    Correct Answer
    E. Emotions
    Explanation
    Emotions are physiological, behavioral, and psychological episodes that we experience towards an object, person, or event. They create a state of readiness within us, influencing our thoughts, actions, and overall well-being. Emotions are distinct from other options such as behavioral intentions, beliefs, cognitive dissonance, and feelings, as they encompass a broader range of experiences and reactions.

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  • 2. 

    The cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object, or an event.

    • A.

      Emotions

    • B.

      Cognitive dissonance

    • C.

      Emotional labour

    • D.

      Attitudes

    • E.

      Continuance commitment

    Correct Answer
    D. Attitudes
    Explanation
    called an attitude object

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  • 3. 

    Established perceptions about the attitude object - what you believe to be true.

    • A.

      Behavioural intentions

    • B.

      Feelings

    • C.

      Beliefs

    • D.

      Emotions

    • E.

      Emotional labour

    Correct Answer
    C. Beliefs
    Explanation
    Beliefs refer to established perceptions or convictions that individuals hold about an attitude object. These beliefs are what individuals believe to be true and can influence their behavioral intentions, feelings, and emotions towards the attitude object. Beliefs play a crucial role in shaping individuals' attitudes and behaviors as they are based on their understanding and knowledge about the object. Therefore, beliefs are an important factor to consider when studying attitudes and predicting how individuals may respond or behave towards a particular object or situation.

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  • 4. 

    Represents your positive or negative evaluations of the attitude object.

    • A.

      Emotional dissonance

    • B.

      Feelings

    • C.

      Beliefs

    • D.

      Behavioural intentions

    • E.

      Cognitive dissonance

    Correct Answer
    B. Feelings
    Explanation
    This answer is correct because feelings are a key component in representing positive or negative evaluations of an attitude object. Attitudes are formed through a combination of beliefs, feelings, and behavioral intentions. Feelings play a crucial role in shaping our overall evaluation of an attitude object and can influence our subsequent behavior and intentions towards it. Emotional dissonance refers to the conflict between one's true feelings and the emotions they display, which is not directly related to representing evaluations of an attitude object. Cognitive dissonance, on the other hand, refers to the discomfort experienced when there is a discrepancy between one's beliefs and actions.

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  • 5. 

    Motivation to engage in a particular behaviour with respect to attitude objects.

    • A.

      Feelings

    • B.

      Emotional intelligence

    • C.

      Organizational commitment

    • D.

      Behavioural intentions

    • E.

      Beliefs

    Correct Answer
    D. Behavioural intentions
    Explanation
    Behavioural intentions refer to an individual's plan or willingness to engage in a specific behavior. It is a key factor in understanding and predicting human behavior. When someone has a strong intention to perform a certain behavior, they are more likely to actually engage in that behavior. This intention is influenced by various factors such as attitudes, beliefs, emotions, and organizational commitment. Therefore, the motivation to engage in a particular behavior with respect to attitude objects can be explained by the individual's behavioural intentions.

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  • 6. 

    Occurs when we perceive an inconsistency between our beliefs, feelings, and behaviour.

    • A.

      Cognitive dissonance

    • B.

      Emotional dissonance

    • C.

      Emotional intelligence

    • D.

      Emotional labour

    • E.

      Self-management

    Correct Answer
    A. Cognitive dissonance
    Explanation
    Cognitive dissonance refers to the psychological discomfort that arises when there is a conflict between our beliefs, feelings, and behavior. It occurs when we hold two contradictory beliefs or when our behavior contradicts our beliefs or values. This discomfort motivates us to reduce the inconsistency and restore cognitive harmony by either changing our beliefs, justifying our behavior, or seeking new information.

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  • 7. 

    The effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. There are norms requiring us to display specific emotions and to hide other emotions.

    • A.

      Emotional labour

    • B.

      Emotional dissonance

    • C.

      Cognitive dissonance

    • D.

      Emotional intelligence

    • E.

      Relationship management

    Correct Answer
    A. Emotional labour
    Explanation
    Emotional labor refers to the effort, planning, and control required to express specific emotions that are desired by an organization during interpersonal interactions. This involves adhering to norms that dictate which emotions should be displayed and which should be hidden. It is a form of work that involves managing and regulating one's emotions in order to meet the expectations of others. This term is often used in the context of service-oriented jobs where employees are expected to display positive emotions towards customers, even if they may not genuinely feel them.

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  • 8. 

    The conflict between required and true emotions.

    • A.

      Emotional dissonance

    • B.

      Emotional labour

    • C.

      Cognitive dissonance

    • D.

      Emotional intelligence

    • E.

      Resilience

    Correct Answer
    A. Emotional dissonance
    Explanation
    Emotional dissonance refers to the conflict between the emotions that are required or expected in a particular situation and the true emotions that an individual is experiencing. It occurs when there is a discrepancy between what a person feels and what they are supposed to feel, such as when someone has to display positive emotions even though they are feeling negative. This can lead to feelings of stress, frustration, and burnout. Emotional dissonance is often experienced by individuals in professions that require them to manage their emotions, such as customer service representatives or healthcare providers.

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  • 9. 

    The ability to monitor our own and others' feelings and emotions, to discriminate between them, and to use this information to guide our thinking and actions. Includes a set of abilities to perceive and express emotions, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

    • A.

      Emotional labour

    • B.

      Emotional dissonance

    • C.

      Emotional intelligence

    • D.

      Cognitive dissonance

    • E.

      Social awareness

    Correct Answer
    C. Emotional intelligence
    Explanation
    Emotional intelligence refers to the ability to recognize and understand emotions, both in oneself and others, and to use this knowledge to guide behavior and decision-making. It involves perceiving and expressing emotions, integrating emotions into thoughts, reasoning with emotions, and managing emotions in oneself and others. This term aligns with the given definition, making it the correct answer.

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  • 10. 

    Perceiving and understanding the meaning of your own emotions.

    • A.

      Social awareness

    • B.

      Self-management

    • C.

      Relationship management

    • D.

      Feelings

    • E.

      Self-awareness

    Correct Answer
    E. Self-awareness
    Explanation
    Self-awareness involves perceiving and understanding the meaning of your own emotions. It refers to the ability to recognize and understand your own emotions, as well as being aware of how your emotions impact your thoughts, behavior, and relationships. It involves being in tune with your own feelings and being able to accurately identify and label them. Self-awareness is an important skill in emotional intelligence as it allows individuals to have a better understanding of themselves and their emotions, which can lead to better self-management and improved relationships with others.

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  • 11. 

    Refers to dealing with our own emotions.

    • A.

      Relationship management

    • B.

      Self-management

    • C.

      Self-awareness

    • D.

      Emotions

    • E.

      Social awareness

    Correct Answer
    B. Self-management
    Explanation
    Self-management refers to the ability to regulate and control one's own emotions, thoughts, and behaviors. It involves being aware of one's emotions and being able to manage them effectively. This includes being able to stay calm and composed in stressful situations, adapt to change, and take responsibility for one's actions. Self-management also involves setting goals, prioritizing tasks, and managing time effectively. By practicing self-management, individuals can improve their overall emotional well-being and enhance their relationships with others.

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  • 12. 

    The ability to perceive and understand the emotions of other people.

    • A.

      Self-awareness

    • B.

      Relationship management

    • C.

      Social awareness

    • D.

      Self-mangagement

    • E.

      Low task control

    Correct Answer
    C. Social awareness
    Explanation
    Social awareness refers to the ability to perceive and understand the emotions of other people. It involves being aware of others' feelings, needs, and concerns, and being able to empathize with them. This skill is important in building and maintaining relationships, as it allows individuals to effectively communicate and connect with others on an emotional level. By being socially aware, individuals can navigate social situations more effectively and respond to others in a sensitive and appropriate manner.

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  • 13. 

    Managing other peoples' emotions.

    • A.

      Self-management

    • B.

      Social awareness

    • C.

      Continuance commitment

    • D.

      Relationship management

    • E.

      Self-awareness

    Correct Answer
    D. Relationship management
    Explanation
    Relationship management refers to the ability to build and maintain positive relationships with others. This includes managing other people's emotions, understanding their needs and concerns, and effectively communicating and resolving conflicts. It involves skills such as empathy, effective communication, teamwork, and conflict resolution. By effectively managing relationships, individuals can create a positive and supportive work environment, enhance collaboration, and achieve common goals.

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  • 14. 

    A person's evaluation for his or her job and work context.

    • A.

      Job satisfaction

    • B.

      Relationship management

    • C.

      Organizational commitment

    • D.

      Continuance commitment

    • E.

      Organizational comprehension

    Correct Answer
    A. Job satisfaction
    Explanation
    Job satisfaction refers to a person's overall evaluation of their job and work context. It is a measure of how content and fulfilled an individual feels in their job, taking into account factors such as job security, work-life balance, pay, and relationships with colleagues and supervisors. Job satisfaction is important as it can influence an individual's motivation, productivity, and overall well-being in the workplace.

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  • 15. 

    Leaving the organization, transferring to another work unit, or at least try to leave the dissatifying situation.

    • A.

      Exit

    • B.

      Voice

    • C.

      Loyaly

    • D.

      Job satisfaction

    • E.

      Neglect

    Correct Answer
    A. Exit
    Explanation
    exit-voice-loyalty-neglect (EVLN) model - the four ways employees respond to dissatisfaction

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  • 16. 

    Any attempt to change, rather than escape from, the dissatisfying situation.

    • A.

      Loyalty

    • B.

      Voice

    • C.

      Neglect

    • D.

      Organizational comprehension

    • E.

      Exit

    Correct Answer
    B. Voice
    Explanation
    exit-voice-loyalty-neglect (EVLN) model - the four ways employees respond to dissatisfaction

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  • 17. 

    Employees responding to dissatisfaction by patiently waiting for the problem to work itself out or get resolve by others.

    • A.

      Loyalty

    • B.

      Trust

    • C.

      Exit

    • D.

      Neglect

    • E.

      Voice

    Correct Answer
    A. Loyalty
    Explanation
    exit-voice-loyalty-neglect (EVLN) model - the four ways employees respond to dissatisfaction

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  • 18. 

    Reducing work effort, paying less attention to quality, and increasing absenteeism and lateness.

    • A.

      Loyalty

    • B.

      Emotional exhaustion

    • C.

      Exit

    • D.

      Voice

    • E.

      Neglect

    Correct Answer
    E. Neglect
    Explanation
    exit-voice-loyalty-neglect (EVLN) model - the four ways employees respond to dissatisfaction

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  • 19. 

    The employee's attachment to, identification with, and involvement in a particular organization.

    • A.

      Organizational commitment

    • B.

      Relationship management

    • C.

      Justice and support

    • D.

      Continuance commitment

    • E.

      General adaptation syndrome

    Correct Answer
    A. Organizational commitment
    Explanation
    Also called organizational (affective) commitment

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  • 20. 

    An employee's calculative attachment to the organization, whereby an employee is motivated to stay only because leaving would be costly.

    • A.

      Justice and support

    • B.

      General adaptation syndrome

    • C.

      Organizational commitment

    • D.

      Employee involvement

    • E.

      Continuance commitment

    Correct Answer
    E. Continuance commitment
    Explanation
    Continuance commitment refers to an employee's calculative attachment to the organization, where they feel motivated to stay because leaving would be costly. This means that the employee may not have a strong emotional connection or loyalty to the organization, but they stay due to factors such as financial stability, benefits, or the fear of losing investments made in the organization. This type of commitment is based on the perceived costs of leaving rather than a genuine desire to stay and contribute to the organization.

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  • 21. 

    Positive expectations one person has toward another person in situation involving risk. Employees identify with and feel obliged to work for an organization only when they believe in its leaders.

    • A.

      Organizational comprehension

    • B.

      Shared values

    • C.

      Employee involvement

    • D.

      Trust

    • E.

      Justice and support

    Correct Answer
    D. Trust
    Explanation
    Building Organizational Commitment

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  • 22. 

    When affective commitment is higher in organization that fulfill their obligations to employees and abide by humanitarian values such as fairness, courtesy, forgiveness, and moral integrity.

    • A.

      Employee involvement

    • B.

      Trust

    • C.

      Shared values

    • D.

      Organizational comprehension

    • E.

      Justice and support

    Correct Answer
    E. Justice and support
    Explanation
    Building Organizational Commitment

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  • 23. 

    Employees believe their values are congruent with the organization's dominant values.

    • A.

      Employee involvement

    • B.

      Organizational comprehension

    • C.

      Shared values

    • D.

      Trust

    • E.

      Justice and support

    Correct Answer
    C. Shared values
    Explanation
    Building Organizational Commitment

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  • 24. 

    When employees understand the company, including its past, present, and future.

    • A.

      Justice and support

    • B.

      Employee involvement

    • C.

      Organizational comprehension

    • D.

      Shared values

    • E.

      Trust

    Correct Answer
    C. Organizational comprehension
    Explanation
    Building Organizational Commitment

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  • 25. 

    When employees feel they are part of the organization and they take part in decisions that guide the organization's future.

    • A.

      Organizational comprehension

    • B.

      Employee involvement

    • C.

      Shared values

    • D.

      Trust

    • E.

      Justice and support

    Correct Answer
    B. Employee involvement
    Explanation
    Building Organizational Commitment

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  • 26. 

    An adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

    • A.

      General adaptation syndrome

    • B.

      Stressors

    • C.

      Stress

    • D.

      Job burnout

    • E.

      Psychological harassment

    Correct Answer
    C. Stress
    Explanation
    Stress is an adaptive response to a situation that is perceived as challenging or threatening to a person's well-being. It is a natural reaction that helps individuals cope with difficult or demanding circumstances. When faced with stressors, such as work pressure or psychological harassment, individuals may experience stress. This can lead to various physical and psychological symptoms, and if not managed properly, it can result in job burnout. Therefore, stress is a comprehensive term that encompasses the body's response to challenging situations and the potential negative effects it can have on an individual's well-being.

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  • 27. 

    A model of the stress experience, consisting of three stages - alarm reaction, resistance, and exhaustion.

    • A.

      Job burnout

    • B.

      control

    • C.

      Work overload

    • D.

      Stressors

    • E.

      General adaptation syndrome

    Correct Answer
    E. General adaptation syndrome
    Explanation
    The correct answer is general adaptation syndrome. General adaptation syndrome is a model of the stress experience that consists of three stages - alarm reaction, resistance, and exhaustion. This model suggests that when faced with a stressor, the body initially responds with an alarm reaction, followed by a period of resistance where the body tries to adapt and cope with the stressor. If the stressor persists for a long time or is too intense, the body eventually reaches a state of exhaustion. General adaptation syndrome helps to explain the physiological and psychological responses to stress.

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  • 28. 

    The process of emotional exhaustion, depersonalization, and reduced personal accomplishment resulting from prolonged exposure to stress.

    • A.

      Emotional exhaustion

    • B.

      Stress

    • C.

      Job burnout

    • D.

      Stressors

    • E.

      General adaptation syndrome

    Correct Answer
    C. Job burnout
    Explanation
    Job burnout refers to the process of emotional exhaustion, depersonalization, and reduced personal accomplishment that occurs as a result of prolonged exposure to stress. This term is used to describe the negative impact that chronic work-related stress can have on an individual's physical and mental well-being. Over time, individuals experiencing job burnout may feel emotionally drained, detached from their work and colleagues, and may have a decreased sense of accomplishment. This can lead to a decline in job performance and overall satisfaction. Job burnout is often caused by a combination of high work demands, limited resources, and a lack of control or support in the workplace.

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  • 29. 

    Any environmental conditions that place a physical or emotional demand on the person.

    • A.

      Job burnout

    • B.

      Stressors

    • C.

      Stress

    • D.

      General adaptation syndrome

    • E.

      Work overload

    Correct Answer
    B. Stressors
    Explanation
    Stressors refer to any environmental conditions that place a physical or emotional demand on a person. These stressors can range from work-related factors like job burnout and work overload to various other situations that cause stress. The term "stressors" encompasses all the factors that trigger stress in an individual, whether it is related to their job or other aspects of their life.

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  • 30. 

    Repeated and hostile or unwanted conduct, verbal comments, actions, or gestures, that affect an employee's dignity or psychological or physical integrity and that result in a harmful work environment for the employee.

    • A.

      Work overload

    • B.

      Stress

    • C.

      Sexual harassment

    • D.

      Psychological harassment

    • E.

      Stressors

    Correct Answer
    D. Psychological harassment
    Explanation
    The given definition describes psychological harassment, which refers to repeated and hostile or unwanted conduct that affects an employee's dignity or psychological or physical integrity. This conduct creates a harmful work environment for the employee. The other options, such as work overload, stress, sexual harassment, and stressors, may also contribute to a harmful work environment, but they do not specifically encompass the definition provided.

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  • 31. 

    Unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims. Job performance is conditional on wanted sexual relations which is called quid pro quo. Creates an intimidating, hostile, or offensive working environment.

    • A.

      Sexual harassment

    • B.

      Work overload

    • C.

      Psychological harassment

    • D.

      Stress

    • E.

      Stressors

    Correct Answer
    A. Sexual harassment
    Explanation
    The given answer, sexual harassment, is the correct answer because it aligns with the description provided in the question. The description states that unwelcome conduct of a sexual nature that negatively impacts the work environment and leads to adverse job-related consequences is called sexual harassment. It also mentions that this behavior creates an intimidating, hostile, or offensive working environment. Therefore, sexual harassment is the appropriate term to describe this situation.

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  • 32. 

    Working more hours and more intensely during those hours than one can reasonably cope.

    • A.

      Stressors

    • B.

      Work overload

    • C.

      Stress

    • D.

      Low task control

    • E.

      Workaholic

    Correct Answer
    B. Work overload
    Explanation
    Work overload refers to the situation where an individual is given more work or responsibilities than they can handle within a reasonable timeframe. This can result in increased stress levels and a feeling of being overwhelmed. It is characterized by working longer hours and with greater intensity than one can reasonably cope with. This can lead to negative effects on both physical and mental well-being. Therefore, the answer "work overload" accurately describes the situation of working more hours and more intensely than one can reasonably cope with.

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  • 33. 

    People experience stress due to a lack of this. Stressors increase with the burden of responsbility the employee must carry.

    • A.

      Low task control

    • B.

      Work overload

    • C.

      Stress

    • D.

      Workaholic

    • E.

      Resilience

    Correct Answer
    A. Low task control
    Explanation
    Low task control refers to the lack of autonomy or control that individuals have over their work tasks and responsibilities. When individuals have low task control, they may feel overwhelmed and stressed because they have limited ability to make decisions or prioritize their work. This lack of control can lead to increased stress levels, especially when combined with a heavy workload or a high burden of responsibility. Therefore, the correct answer is low task control as it explains how a lack of control over one's tasks can contribute to stress.

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  • 34. 

    The capability of individuals to cope successfully in the face of significant change, adversity, or risk.

    • A.

      Low task control

    • B.

      Stress

    • C.

      Resilience

    • D.

      General adaptation syndrome

    • E.

      Work overload

    Correct Answer
    C. Resilience
    Explanation
    Resilience refers to the ability of individuals to adapt and cope effectively with significant change, adversity, or risk. It involves having the mental and emotional strength to bounce back from difficult situations and maintain a positive outlook. Resilient individuals are able to withstand stress and overcome challenges, demonstrating a high level of flexibility and adaptability. This trait is important in navigating and thriving in a constantly changing and demanding world.

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  • 35. 

    A person who is highly involved in work, feels compelled or driven to work because of inner pressures, and has a low enjoyment of work.

    • A.

      General adaptation syndrome

    • B.

      Stressors

    • C.

      Work overload

    • D.

      Workaholic

    • E.

      Job burnout

    Correct Answer
    D. Workaholic
    Explanation
    Also called work addict

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 06, 2011
    Quiz Created by
    Krista_500
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