Pentius Final Exam 7.28

You are able to use 3 refund rebuttals.

The roadside assistance towing covers up to 5 miles. However, if the distance exceeds 5 miles, an additional charge of $5 is applied for every mile after the 5th mile.

The correct answer is Everyday with Rachael Ray, ESPN, Seventeen. This answer includes three different magazines that the person can subscribe to: Everyday with Rachael Ray, ESPN, and Seventeen.

If a customer has two products in one account, it is necessary to mention the price and billing date for both. Failure to do so is considered a cancel avoidance, which means the customer may cancel their account or request a cancellation due to the lack of information about the pricing and billing dates for both products. Therefore, the statement is true.

If the customer is on declined status, the best course of action would be to refer the customer to the website to update their card information. This would allow the customer to resolve the issue directly by updating their payment details, which could potentially resolve the declined status and enable them to continue using the service without any further intervention required.

Active accounts receive a payment of $0.40 per minute.

Whenever an issue occurs, the correct course of action is to report it to the Floor Manager and use the "Report an issue" link on Dialer. The Floor Manager is responsible for managing the operations on the floor and can address and resolve the issue effectively. Additionally, using the "Report an issue" link on Dialer ensures that the problem is documented and can be tracked for further investigation or resolution. The other options mentioned, such as Lisa Horton (QA Director) and Andrea (no designation provided), may not have the direct authority or responsibility to handle the issue.

Customers get their coupons by manually selecting them and having them shipped to their address using USPS.

If a customer is on declined status, it means that their credit card information is not valid or has expired. In this case, the company is not able to take their credit card information over the phone or in person. Therefore, the customer is referred to the website to update their card information themselves. This ensures that the customer can provide accurate and up-to-date payment information, allowing the company to process their payment successfully.

The correct answer is Andrea Diez & Jose ''Tiko'' Rodriguez. This answer suggests that the QA (Quality Assurance) team consists of Andrea Diez and Jose ''Tiko'' Rodriguez. It implies that these individuals are responsible for ensuring the quality of the product or service being developed.

A customer receives 3 attempts to manually authenticate.

A premium membership includes one report and one score from Experian.

The statement mentions that customers are able to receive two magazine subscriptions. However, the correct answer is false, indicating that customers are not able to receive two magazine subscriptions.

In order to transfer a call to the dispute specialist, it is necessary to provide the membership ID for the transfer to be considered valid. This implies that without the membership ID, the transfer will not be considered valid and may not be processed. Therefore, the statement "Before transferring a call to our world class dispute specialist, you must provide the membership ID in order to make it count as a valid transfer" is true.

If someone takes more than 3 minutes to access an account, they will be penalized with a yellow flag in QA. This suggests that there is a time limit for accessing the account and exceeding that limit will result in a penalty. Therefore, the statement is true.

Customers get discounts in three movie theatres: AMC, Cinemark, and Century.

The correct answer is Member ID, Phone Number, Billing Address, Email Address. These options provide different ways to locate an account. The Member ID is a unique identifier assigned to each member, while the Phone Number and Email Address are commonly used contact information associated with the account. The Billing Address is another identifying factor, as it is linked to the account for billing purposes.

If a customer threatens to contact the better business bureau, it indicates that they are dissatisfied with the service or product provided. Escalating the situation by pressing the blue button is necessary in order to address the customer's concerns and prevent any negative consequences that may arise from their complaint. This action shows that the company takes customer complaints seriously and is committed to resolving them in a timely manner.

All active accounts must be extended to 9 minutes, except for Freester.com / Roadsave.com (4 minutes). This means that all other accounts, including Freester.com / Roadsave.com (6 minutes), myrenttown.com (4 minutes), and Myrenttown.com (8 minutes), need to be extended to 9 minutes. The exception for Freester.com / Roadsave.com (4 minutes) indicates that these accounts should not be extended to 9 minutes like the others.

To properly release the phone call, it is necessary to present three warnings in a respectful and professional way. This implies that before ending the call, the person should provide the caller with three clear warnings about the call coming to an end. These warnings should be delivered in a respectful and professional manner, ensuring that the caller is aware that the call is about to be terminated. This approach helps to maintain good customer service and ensures that the caller is not caught off guard when the call ends.

The correct answer includes behaviors that are considered unacceptable in a professional setting. These behaviors include cancel avoidance, customer mistreatment, not notating trigger words, and intentionally misclassifying calls. Speaking Spanish on the phone and making jokes on the phone are not mentioned in the correct answer.

The correct answer is 90 Days / 3 Months. This means that we are able to refund a purchase within a maximum time period of 90 days or 3 months.

Non-member calls refer to calls made by individuals who are not paying customers or members of a particular service or organization. The explanation for the given correct answer, which is True, is that these non-member calls do not contribute to revenue because the agents who handle these calls do not receive any payment or compensation for their time and effort. Therefore, these calls do not directly generate any income for the company or organization.

The correct answer is that the company has all three credit reports and scores, along with monitoring services for all three, and a world-class dispute center. This pitch shows superiority because it highlights the comprehensive nature of the company's credit monitoring services, as well as the ability to address and resolve any disputes that may arise. Additionally, having all three credit reports and scores gives customers a more complete picture of their creditworthiness compared to competitors who may only provide one or two reports.

Edgar Venegas is the correct answer because he is mentioned as the account manager in the given options.

The correct answer is $9.95 - Internet surveillance monitoring, ID Restoration, Lost wallet assistance, SSN trace, ID Theft Insurance up to 1 million dollars. This option includes all the listed benefits, such as internet surveillance monitoring, ID restoration, lost wallet assistance, SSN trace, and ID theft insurance coverage up to 1 million dollars.

The correct answer is 3. This means that the company is able to offer three retention attempts. This suggests that the company has a specific number of attempts in place to try and retain customers or clients. It implies that there is a limit to the number of attempts they can make before they may need to consider alternative strategies or approaches to retain customers.

The Basic Limited - Rewards package is the only package that can be offered when the customer's manual authentication attempts are blocked. This package includes Credit Monitoring, Fraud Resolution, World Class Dispute Center, and Rewards.

To make a retention attempt valid, it is necessary to mention the price. This implies that the customer must discuss the cost or pricing of the product or service in order for their retention attempt to be considered valid.

The statement suggests that the PC Support is available to assist customers with technical issues on the website. However, the correct answer is False because the statement does not provide enough information to determine whether the PC Support is actually part of the reward program or not.

Yes, it is possible to refund an inactive account. However, the process may vary depending on the specific policies and procedures of the organization or company managing the account. It is advisable to contact the customer support or relevant authority to inquire about the refund process for an inactive account.

The correct answer is to notate the account, state the survey, and hang up. This means that after notating the customer's account, the representative should inform the customer about the survey and then end the call. This approach ensures that the necessary information is recorded, the customer is aware of the survey, and the call is concluded efficiently.

To show superiority over Lexington Law Firm, pitching 24/7 Monitoring from all 3 credit bureaus is a strong option. This service ensures continuous monitoring of the customer's credit reports from all three major credit bureaus, providing real-time alerts for any suspicious activities or unauthorized access. It offers comprehensive protection and gives customers peace of mind by detecting potential identity theft or fraudulent activities promptly. This feature demonstrates a higher level of security and proactive measures compared to other options like Lost Wallet, Roadside assistance, or World Class Dispute Center.

The correct answer is 27 coupons a week, 108 a month. This is because if the customer receives 27 coupons every week, then in a month (considering 4 weeks), they would receive 27 x 4 = 108 coupons.

The statement "Long distance calling is valid in 48 states, Puerto Rico, Canada" is false. Long distance calling is not valid in all 48 states, Puerto Rico, and Canada. It is important to check with your phone service provider to determine which areas are included in your long distance calling plan.

The correct answer is 2 minutes. This is the amount of time we have to locate an account.

not-available-via-ai

Customers can get discounts in three hotels: TRYP, Days Inn, and Super 8.

Before transferring to a department, it is necessary to provide the customer with their member ID. This information is crucial for the customer as it allows for proper identification and authentication. It ensures that the customer's details and history can be accessed accurately, enabling a seamless transfer and continuation of service. Providing the member ID also helps in maintaining customer satisfaction and resolving any issues efficiently.

The correct answer is $1.95. This can be inferred by observing the given options for RTO trial cost. The options are listed in ascending order, starting from $1 and increasing gradually. Among the options, $1.95 is the highest value, indicating that it is the trial cost for RTO.

Javelin Strategy & Research is the correct answer because they are a reputable source that conducts research on identity theft. Their studies and reports have shown that every 2 seconds, there is a victim of identity theft.

The statement suggests that the world class dispute center can resolve any issues in your report. However, since it is not specified what kind of issues are being referred to, it is not possible to determine the accuracy of this claim. Therefore, the answer is false as the statement is vague and lacks sufficient information to support its validity.

A basic limited membership includes 24/7 monitoring from all 3 bureaus, a world-class dispute center, a fraud resolution team, and a reward program. This means that the membership provides continuous monitoring of credit reports from all three bureaus, assistance in resolving disputes, a team to handle fraud-related issues, and a rewards program as an additional benefit.

A customer will block his manual authentication attempts after 3 attempts, and he will have to wait for 90 days before he can try again.

The correct answer is 2 gallons because it states that the roadside assistance fuel is up to 2 gallons. This means that the maximum amount of fuel provided by the roadside assistance service is 2 gallons.

The question "Is this the first time you're applying for a home?" is an important probing question because it helps the lender understand the customer's level of experience in the home loan application process. If it is the customer's first time, they may require more guidance and explanation throughout the process. On the other hand, if the customer has applied for a home loan before, they may have a better understanding of the requirements and procedures involved. This information can help the lender tailor their approach and provide the necessary support to the customer.

The given rebuttal is incorrect because it asks for permission to place the customer on hold for a minute while researching their account. This is not a brief hold as stated in the rebuttal, but rather a hold for an indefinite amount of time. Therefore, the correct answer is False.

Inactive calls are calls that are not actively in use or connected. The given answer states that inactive calls get paid $0.10 per minute. This means that even when the call is not being used, the user will still receive payment at a rate of $0.10 per minute.

The correct answer is 4 minutes because it is the shortest time period listed. In order to wrap up all inactive calls, it is necessary to complete the process within the shortest time frame provided.

The correct answer is "Updated listings everyday" because it is the only benefit mentioned without any additional features or programs. The other options include additional benefits such as a reward program, rental assistance counselors, and RTO counselors. However, the given answer focuses solely on the advantage of having updated listings every day, which can be beneficial for individuals looking for rentals as it provides them with a wider range of options and opportunities to find a suitable property.