Provide a Project Management Training to call center staff
Assign a Project manager , having experience in Call Center operations
Transform from Functional to a Projectized organization structure
Streamlines the processes of Call center operations
Monitor and Control the Project Status
Develop the Project Management Plan
Monitor and Control the Status of your vendors
Ensure integrity of sub-contractors team
Neither promote nor hold back the project management processes
May restrict the project management processes
May promote the project management processes
May either promote or hold back the project management
PMO manages major program scope changs
PMO manages the methodologies, and standards
PMO manages the interdependencies among projects at the enterprise level
PMO controls the assigned project resources to best meet project objectives
Stakeholder influence, risk, and uncertainty are highest at the start of IT Infrastructure Project
Ability of the stakeholders to influence final characteristics of IT Infrastructure Project increases as the project progresses.
The project life cycle determines which transitional actions at the beginning and end of the project are included, so that the project can be linked to the ongoing operations of the performing organization.
Stakeholder influence, risk, and uncertainty decrease as the IT Infrastructure Project progresses.
Weak matrix structure with multiple functional managers to report
Low position in the organization hierarchy
Stakeholder roles that are not well defined
Work pressure and high stress
Loyalty to the project
Home for the team members after the project is completed
Team is only reported to Project Manager
CEO of the company
User who is going to use the product
A functional manager from sales department
A person who might lose his or her position in the company because of the project
Sponsor is responsible for the funding for a new project's conceptual study
Sponsor champions the project
Sponsor can authorize changes in scope
Sponsor is the only person who can write the Project Charter
Project A with an opportunity cost of $ 200,000
Project B with a benefit-cost ratio of 0.50
Project C with an IRR of -5%
Project D with NPV of $ 150,000
Develop Project Management Plan
Direct and Manage Project Work
Develop Project Charter
Perform Integrated Change Control
It is the document that formally authorizes a project.
Provides authority to the project manager.
It is issued by a project initiator or sponsor external to the project organization, at a level that is appropriate to funding the project
It is used primarily to request bids for different phases of a project.
Develop Project Management Plan
Identify a project manager for the project
Document Business Need
Identify the stakeholders
Identify stakeholders need
Assess the impact of stakeholders in project
Make sure all the stakeholders are in project plan
Successful business value realization begins with comprehensive operational planning.
Business Value concept is unique to each organization
Business Value may be created through the effective management of ongoing operations.
All organizations focus on attaining business value for their activities
Create Human Resource Plan
Create Project Management Plan
Create Communications Management Plan
Create Stakeholder Register
Occur as early as possible
Start as soon as possible
Be done as late as possible
Continue throughout Project lifecycle
Identify Stakeholders, Assess how they react, and identify potential impact
List Stakeholders, analyze potential impact, and Assess how they react
List internal stakeholders, external stakeholders, and their impact documentation
Identify stakeholder power, list their power impact and create reaction plan
Group decision technique
Plan Stakeholder management
Manage Stakeholder Engagement
Predictive Life cycles are also known as fully plan-driven
Iterative life cycles are also known as iterations
Adaptive life cycles are also known as change-driven
Incremental life cycle develop the product through a series of repeated cycles
It is verified that the defined processes are completed within all the process groups to close the project or project phase.
It is determined that the product will be successful in the market.
The project management plan is written off by the project sponsor.
The new change requests are initiated as required.
Complete the Lesson Learned
Provide the relevant documents to client
Update the Archives
Release the team