Mgmt Ch. 9 Quiz

20 Questions | Total Attempts: 67

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Mgmt Ch. 9 Quiz - Quiz

Chuck Williams MGMT Ch. 9 Quiz to correspond with BA3305 TTU


Questions and Answers
  • 1. 
    A company's organizational structure refers to the _____________ and _____________ configuration of departments, authority, and jobs within a company. 
    • A. 

      Vertical, horizontal

    • B. 

      Lateral, symmetrical

    • C. 

      Independent, dependent

    • D. 

      None of the above

  • 2. 
    A company's organizational _____________ refers to the collection the transform ______________ to ____________ that customers value.
    • A. 

      Structure, outputs, inputs

    • B. 

      Structure, inputs, outputs

    • C. 

      Process, inputs, outputs

    • D. 

      Process, outputs, inputs

  • 3. 
    The 5 methods of departmentalization are:
    • A. 

      Functional, product, customer, organizational, matrix

    • B. 

      Organizational, product, customer, process, matrix

    • C. 

      Functional, product, customer, geographic, matrix

    • D. 

      None of the above

  • 4. 
    Most companies use job specialization because the jobs are made ________________, _________________, and _______________. 
    • A. 

      Simple, easy to learn, economical

    • B. 

      Specialized, intricate, efficient

    • C. 

      Difficult, more specialized, efficient

    • D. 

      None of the above

  • 5. 
    Specialized jobs can eliminate:
    • A. 

      Boredom

    • B. 

      Low job satisfaction

    • C. 

      Low turnover

    • D. 

      A and b

    • E. 

      A, b, and c

  • 6. 
    3 methods to improve specialized jobs are job ___________, _____________, and _____________. 
    • A. 

      Job specification, job enlargement, job enrichment

    • B. 

      Job rotation, job enrichment, and job authority

    • C. 

      Job rotation, job enlargement, job enrichment

    • D. 

      None of the above

  • 7. 
    In addition to adding more tasks, job enrichment is characterized by adding more authority and control. 
    • A. 

      True

    • B. 

      False

  • 8. 
    The chain of command is a __________ line of authority that clarifies who ____________ to whom throughout the organization.
    • A. 

      Horizontal, reports

    • B. 

      Vertical, reports

    • C. 

      Horizontal, delegates authority

    • D. 

      Vertical, delegates authority

  • 9. 
    Under the Unity of Command, an employee should report to how many bosses? 
    • A. 

      1

    • B. 

      More than 1

    • C. 

      None. Authority and responsibilities are distributed organically.

  • 10. 
    The difference between line authority and staff authority is that someone with line authority has the right to ___________ while someone with staff authority has the right to ______________. 
    • A. 

      Command, advise

    • B. 

      Advise, command

  • 11. 
    Under centralization of authority, significant amounts of authority are found in the _____________ of the organization. 
    • A. 

      Upper levels

    • B. 

      Lower levels

    • C. 

      Middle levels

    • D. 

      None of the above

  • 12. 
    Under the decentralization of authority, most authority is found in the ____________ of the organization. 
    • A. 

      Upper levels

    • B. 

      Lower levels

    • C. 

      Middle levels

    • D. 

      None of the above

  • 13. 
    When a manager delegates work, 3 transfers occur. These are
    • A. 

      Transfer of responsibility, authority, and accountability

    • B. 

      Transfer of responsibility, authority, and power

    • C. 

      Transfer authority, accountability, and power

    • D. 

      None of the above

  • 14. 
    The main concern of the Job Characteristics Model (JCM) is enhancing the employee's ____________.
    • A. 

      External motivation

    • B. 

      Internal motivation

    • C. 

      Intrinsic motivation

    • D. 

      None of the above

  • 15. 
    A ___________ organization works best in a __________, ____________ environment. A ______________ works best in a ___________, ______________ environment. 
    • A. 

      Organic, unstable, changing business/ mechanistic, unstable, unchanging business

    • B. 

      Organic, stable, unchanging business/ mechanistic, unstable, unchanging business

    • C. 

      Mechanistic, stable, unchanging business/ organic, dynamic, changing business

    • D. 

      None of the above

  • 16. 
    When companies 'reengineer' to redesign organizational processes, they tend to change the orientation from ______________ to ________________. 
    • A. 

      Vertical, asymmetrical

    • B. 

      Vertical, horizontal

    • C. 

      Asymmetrical, horizontal

    • D. 

      Horizontal, vertical

  • 17. 
    When behavior within an organization tends to be 'formal', all of the following characteristics are present except: 
    • A. 

      Spontaneity

    • B. 

      Routine/regimen

    • C. 

      Specific rules

    • D. 

      Impersonal detachment

  • 18. 
    When behavior within organization is said to be 'informal' all of the following characteristics exist except: 
    • A. 

      Spontaneity

    • B. 

      Casualness

    • C. 

      Interpersonal familiarity

    • D. 

      Impersonal detachment

  • 19. 
    Modular organizations outsource noncore business activities to outside companies, suppliers, specialists, or consultants. 
    • A. 

      True

    • B. 

      False

  • 20. 
    A disadvantage of a virtual organization is that they may reduce competitive advantage. 
    • A. 

      True

    • B. 

      False

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