Mgmt Ch. 9 Quiz
Chuck Williams MGMT Ch. 9 Quiz to correspond with BA3305 TTU
- 1.A company's organizational structure refers to the _____________ and _____________ configuration of departments, authority, and jobs within a company.
- A.
Vertical, horizontal
- B.
Lateral, symmetrical
- C.
Independent, dependent
- D.
None of the above
- 2.A company's organizational _____________ refers to the collection the transform ______________ to ____________ that customers value.
- A.
Structure, outputs, inputs
- B.
Structure, inputs, outputs
- C.
Process, inputs, outputs
- D.
Process, outputs, inputs
- 3.The 5 methods of departmentalization are:
- A.
Functional, product, customer, organizational, matrix
- B.
Organizational, product, customer, process, matrix
- C.
Functional, product, customer, geographic, matrix
- D.
None of the above
- 4.Most companies use job specialization because the jobs are made ________________, _________________, and _______________.
- A.
Simple, easy to learn, economical
- B.
Specialized, intricate, efficient
- C.
Difficult, more specialized, efficient
- D.
None of the above
- 5.Specialized jobs can eliminate:
- A.
Boredom
- B.
Low job satisfaction
- C.
Low turnover
- D.
A and b
- E.
A, b, and c
- 6.3 methods to improve specialized jobs are job ___________, _____________, and _____________.
- A.
Job specification, job enlargement, job enrichment
- B.
Job rotation, job enrichment, and job authority
- C.
Job rotation, job enlargement, job enrichment
- D.
None of the above
- 7.In addition to adding more tasks, job enrichment is characterized by adding more authority and control.
- A.
True
- B.
False
- 8.The chain of command is a __________ line of authority that clarifies who ____________ to whom throughout the organization.
- A.
Horizontal, reports
- B.
Vertical, reports
- C.
Horizontal, delegates authority
- D.
Vertical, delegates authority
- 9.Under the Unity of Command, an employee should report to how many bosses?
- A.
1
- B.
More than 1
- C.
None. Authority and responsibilities are distributed organically.
- 10.The difference between line authority and staff authority is that someone with line authority has the right to ___________ while someone with staff authority has the right to ______________.
- A.
Command, advise
- B.
Advise, command
- 11.Under centralization of authority, significant amounts of authority are found in the _____________ of the organization.
- A.
Upper levels
- B.
Lower levels
- C.
Middle levels
- D.
None of the above
- 12.Under the decentralization of authority, most authority is found in the ____________ of the organization.
- A.
Upper levels
- B.
Lower levels
- C.
Middle levels
- D.
None of the above
- 13.When a manager delegates work, 3 transfers occur. These are
- A.
Transfer of responsibility, authority, and accountability
- B.
Transfer of responsibility, authority, and power
- C.
Transfer authority, accountability, and power
- D.
None of the above
- 14.The main concern of the Job Characteristics Model (JCM) is enhancing the employee's ____________.
- A.
External motivation
- B.
Internal motivation
- C.
Intrinsic motivation
- D.
None of the above
- 15.A ___________ organization works best in a __________, ____________ environment. A ______________ works best in a ___________, ______________ environment.
- A.
Organic, unstable, changing business/ mechanistic, unstable, unchanging business
- B.
Organic, stable, unchanging business/ mechanistic, unstable, unchanging business
- C.
Mechanistic, stable, unchanging business/ organic, dynamic, changing business
- D.
None of the above
- 16.When companies 'reengineer' to redesign organizational processes, they tend to change the orientation from ______________ to ________________.
- A.
Vertical, asymmetrical
- B.
Vertical, horizontal
- C.
Asymmetrical, horizontal
- D.
Horizontal, vertical
- 17.When behavior within an organization tends to be 'formal', all of the following characteristics are present except:
- A.
Spontaneity
- B.
Routine/regimen
- C.
Specific rules
- D.
Impersonal detachment
- 18.When behavior within organization is said to be 'informal' all of the following characteristics exist except:
- A.
Spontaneity
- B.
Casualness
- C.
Interpersonal familiarity
- D.
Impersonal detachment
- 19.Modular organizations outsource noncore business activities to outside companies, suppliers, specialists, or consultants.
- A.
True
- B.
False
- 20.A disadvantage of a virtual organization is that they may reduce competitive advantage.
- A.
True
- B.
False
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