HRM Trivia Questions On Building Positive Employee Relations! Quiz

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  • 1/70 Questions

    Joel is a manager who is doing an activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity and a cohesive work environment. This is defined as:

    • Employee relations
    • Organizational justice
    • Public policy
    • Ethics
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About This Quiz

This quiz has some HRM Trivia Questions on Building Positive Employee Relations! A company is made up of different people that exhibit different behaviors, and some can co-exist with each other while others can’t. It is you to the HRM to put up policies that ensure employees live in harmony with each other and without bias. Do take the quiz, and see how well you will do.

HRM Trivia Questions On Building Positive Employee Relations! Quiz - Quiz

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  • 2. 

    Which type of bullying involves hitting, punching, and shoving?

    • Verbal

    • Social

    • Cyber bullying

    • Physical

    Correct Answer
    A. Physical
    Explanation
    Physical bullying involves using physical force or aggression to harm or intimidate others. This can include actions such as hitting, punching, shoving, or any other form of physical violence. Unlike verbal or social bullying, which involve using words or social exclusion to harm others, physical bullying involves direct physical contact. Cyber bullying, on the other hand, refers to bullying that occurs online or through digital means. Therefore, the correct answer is physical.

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  • 3. 

    What kind of company cultures tend to lead to more unethical choices?

    • "everyone for him- or herself" culture

    • Manufacturing cultures

    • Ethical cultures

    • Well-being focused cultures

    Correct Answer
    A. "everyone for him- or herself" culture
    Explanation
    An "everyone for him- or herself" culture tends to lead to more unethical choices because it promotes a lack of accountability and a focus on individual gain rather than collective well-being. In this type of culture, employees may prioritize their own interests over ethical considerations, leading to actions that may harm others or go against established ethical standards. This culture discourages collaboration, transparency, and ethical decision-making, making it more likely for unethical choices to occur.

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  • 4. 

    _______ is the activity that involves establishing and maintaining a positive employee-employer relationship.

    • Quality circles

    • Employee relations

    • Suggestion teams

    • Focus groups

    Correct Answer
    A. Employee relations
    Explanation
    Employee relations refers to the activity that involves establishing and maintaining a positive employee-employer relationship. This includes managing communication, resolving conflicts, promoting employee satisfaction, and ensuring fair treatment and compliance with labor laws. It encompasses various aspects such as employee engagement, motivation, and overall well-being in the workplace. Building strong employee relations is crucial for fostering a productive and harmonious work environment.

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  • 5. 

    According to surveys, at work, fair treatment reflects concrete actions such as, "Employees are treated with respect and ________."

    • Properly served

    • Treated fairly

    • Terminated

    • Not abused

    Correct Answer
    A. Treated fairly
    Explanation
    Fair treatment at work means that employees are treated with respect and given equal opportunities and benefits. It implies that they are not discriminated against or subjected to any form of unfair treatment. This includes being treated fairly in terms of promotions, salary, workload, and work assignments. Fair treatment fosters a positive work environment, boosts employee morale, and enhances productivity.

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  • 6. 

    Julio is part of a team of 8 at work which runs itself with little supervision to accomplish a specific task. This is an example of what type of team?

    • Sales team

    • Self-managing work team

    • Suggestion team

    • Problem-solving team

    Correct Answer
    A. Self-managing work team
    Explanation
    A self-managing work team is a group of individuals who work together to accomplish a specific task with minimal supervision. In this scenario, Julio is part of a team of 8 at work that operates independently and requires little direction to complete their assigned task. As a self-managing work team, they have the autonomy and responsibility to make decisions and manage their own workflow.

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  • 7. 

    Which type of bullying involves using the Internet, mobile phones, or other digital technologies to harm others?

    • Verbal

    • Social

    • Cyber bullying

    • Physical

    Correct Answer
    A. Cyber bullying
    Explanation
    Cyber bullying involves using the Internet, mobile phones, or other digital technologies to harm others. This form of bullying includes sending hurtful messages, spreading rumors online, sharing embarrassing photos or videos, and creating fake profiles to harass or intimidate someone. It can occur through social media platforms, online gaming communities, or messaging apps. Cyber bullying can have severe emotional and psychological effects on the victims, as it can reach a wide audience quickly and be difficult to escape from.

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  • 8. 

    The principles of conduct governing an individual or a group are referred to as ________.

    • Judgments

    • Ethics

    • Laws

    • Virtues

    Correct Answer
    A. Ethics
    Explanation
    Ethics refers to the principles of conduct that guide an individual or a group's behavior. It involves making moral judgments about what is right or wrong, and it helps individuals and societies determine how they should act in various situations. Ethics provides a framework for decision-making and helps to ensure fairness, integrity, and accountability in personal and professional relationships.

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  • 9. 

    As a manager, all of the following would most likely encourage ethical behavior among subordinates EXCEPT ________.

    • Clarifying expectations

    • Serving as a role model

    • Rewarding honest work

    • Taking credit for others' work

    Correct Answer
    A. Taking credit for others' work
    Explanation
    Taking credit for others' work is not likely to encourage ethical behavior among subordinates. This behavior promotes dishonesty and undermines trust within the team. Clarifying expectations helps employees understand what is expected of them, serving as a role model sets a positive example, and rewarding honest work reinforces ethical behavior. However, taking credit for others' work goes against these principles and may lead to unethical practices such as stealing credit or not giving proper recognition to deserving individuals.

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  • 10. 

    The applicant screening process would most likely be considered unfair if an HR manager ________.

    • Encouraged two-way communication

    • Focused mostly on personality issues

    • Included an appeals process

    • Provided useful feedback

    Correct Answer
    A. Focused mostly on personality issues
    Explanation
    The applicant screening process would most likely be considered unfair if an HR manager focused mostly on personality issues. This is because personality should not be the sole determinant of a candidate's suitability for a position. It is important to consider other factors such as qualifications, skills, and experience. By focusing mostly on personality, the HR manager may overlook qualified candidates who may not fit their preferred personality traits, leading to a biased and unfair hiring process.

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  • 11. 

    Which of the following best defines procedural justice?

    • Fairness of a decision's result

    • Manner in which firms conduct business

    • Fairness of the process used to make a decision

    • Manner in which managers treat subordinates

    Correct Answer
    A. Fairness of the process used to make a decision
    Explanation
    Procedural justice refers to the fairness and transparency of the process used to make a decision. It focuses on whether the decision-making process was conducted in a fair and unbiased manner, without any favoritism or discrimination. This definition emphasizes the importance of following established procedures and ensuring that all individuals involved have an equal opportunity to present their case and be heard. It highlights the significance of fairness in the process itself, rather than just the outcome of the decision.

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  • 12. 

    Which type of bullying involves name-calling and teasing?

    • Verbal

    • Social

    • Cyber bullying

    • Physical

    Correct Answer
    A. Verbal
    Explanation
    Verbal bullying involves name-calling and teasing, which is a form of aggression that uses words to harm or manipulate others. This type of bullying can occur in person or through other means of communication, such as phone calls or text messages. Verbal bullying can have severe emotional and psychological effects on the victim, leading to low self-esteem, anxiety, and depression. It is important to address and prevent verbal bullying to create a safe and respectful environment for everyone.

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  • 13. 

    Which of the following is NOT a major way HR managers can create more ethical organizational environments?

    • Enforce the rules

    • Increase organizational support

    • Punish whistleblowers

    • Institute ethics policies

    Correct Answer
    A. Punish whistleblowers
    Explanation
    Punishing whistleblowers is not a major way HR managers can create more ethical organizational environments. Whistleblowers play a crucial role in exposing unethical practices and promoting transparency within an organization. Punishing them can discourage others from speaking up and can create a culture of fear and silence. Instead, HR managers should encourage and protect whistleblowers, as this promotes a more ethical environment by holding individuals accountable for their actions and allowing for necessary changes to be made.

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  • 14. 

    From the perspective of discipline, employees behaving "sensibly" means what?

    • Being engaged at work

    • Adhering to rules and regulations

    • Working extra hard

    • Reporting on rule breakers

    Correct Answer
    A. Adhering to rules and regulations
    Explanation
    Adhering to rules and regulations is considered as employees behaving "sensibly" from the perspective of discipline. This means that employees are following the established guidelines and protocols set by the organization. By adhering to these rules, employees demonstrate responsibility, professionalism, and respect for the organizational structure. It ensures a harmonious work environment and promotes consistency and fairness in decision-making processes.

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  • 15. 

    Which of the following is NOT an effect of an abusive supervisor?

    • More likely to stay with the company

    • Higher stress

    • Low job satisfaction

    • More likely to quit

    Correct Answer
    A. More likely to stay with the company
    Explanation
    An abusive supervisor is likely to create a negative work environment, leading to higher stress levels, low job satisfaction, and an increased likelihood of quitting the company. However, it is unlikely that employees would be more likely to stay with the company if they have an abusive supervisor.

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  • 16. 

    Which of the following is NOT an element of bullying?

    • Submission

    • Repetition

    • Intent to harm

    • Imbalance of power

    Correct Answer
    A. Submission
    Explanation
    Submission is not an element of bullying because it refers to the act of yielding or surrendering to someone else's authority or control. Bullying, on the other hand, involves aggressive behavior intended to harm or intimidate another person, often with a power imbalance and repetitive actions. Submission implies compliance rather than aggression, and therefore does not align with the characteristics of bullying.

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  • 17. 

    Which of the following terms refers to the characteristic values, traditions, and behaviors a company's employees share?

    • Organizational culture

    • Organizational ethics

    • Corporate climate

    • Corporate mission

    Correct Answer
    A. Organizational culture
    Explanation
    Organizational culture refers to the characteristic values, traditions, and behaviors that are shared among the employees of a company. It encompasses the norms, beliefs, attitudes, and practices that shape the work environment and guide employee behavior. Organizational culture plays a significant role in shaping the company's identity, influencing employee morale and engagement, and impacting overall performance. It is often considered a critical factor in determining the success and sustainability of an organization.

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  • 18. 

    Which of the following involves using fingerprints or iris scans to identify employees?

    • Electronic performance monitoring system

    • Location monitoring system

    • Digital dashboard

    • Biometrics

    Correct Answer
    A. Biometrics
    Explanation
    Biometrics involves using fingerprints or iris scans to identify employees. This technology uses unique physical characteristics to verify a person's identity, providing a secure and efficient method for authentication. By comparing the captured biometric data with stored templates, biometric systems can accurately identify individuals, making it an ideal solution for employee identification and access control purposes.

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  • 19. 

    Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd's assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne has never broken any other rules since being employed by the company. R&R has a nonpunitive discipline policy. Which of the following will most likely be Todd's response to Suzanne's violation?

    • Issuing a formal written reminder to Suzanne

    • Giving Suzanne a one-day leave with pay

    • Telling Suzanne that she is dismissed

    • Issuing an oral reminder to Suzanne

    Correct Answer
    A. Issuing an oral reminder to Suzanne
    Explanation
    Based on the information provided, Todd's response to Suzanne's violation of taking a two-hour lunch break without approval would most likely be issuing an oral reminder to Suzanne. This is because the company has a nonpunitive discipline policy and Suzanne has never broken any other rules before. Therefore, Todd is likely to address the issue informally by reminding Suzanne of the company's policies and expectations.

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  • 20. 

    _______ is/are actions not done by accident but with a goal to cause harm.

    • Repetition

    • Imbalance of power

    • Intent to cause harm

    • Merit

    Correct Answer
    A. Intent to cause harm
    Explanation
    Intent to cause harm refers to actions that are not accidental but are done with the specific goal of causing harm to someone or something. This implies that the person or entity carrying out these actions has a deliberate intention to cause damage or injury. It is different from repetition, which simply implies doing something repeatedly, and imbalance of power, which refers to a situation where one party has more power or control than another. Merit, on the other hand, does not involve any harmful actions or intentions.

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  • 21. 

    Which type of bullying involves spreading rumors and purposely breaking up friendships in the workplace?

    • Physical bullying

    • Cyber bullying

    • Verbal bullying

    • Social bullying

    Correct Answer
    A. Social bullying
    Explanation
    Social bullying involves spreading rumors and purposely breaking up friendships in the workplace. This type of bullying is characterized by manipulating social relationships and causing harm through exclusion, gossip, and other forms of relational aggression. Unlike physical bullying, which involves physical harm, or cyber bullying, which occurs online, social bullying focuses on damaging a person's social standing and relationships within a specific social group or community.

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  • 22. 

    The main purpose of discipline in organizations is to:

    • Uphold legal obligations

    • Encourage employees to behave sensibly at work

    • Increase employee engagement

    • Punish wrong-doers

    Correct Answer
    A. Encourage employees to behave sensibly at work
    Explanation
    The main purpose of discipline in organizations is to encourage employees to behave sensibly at work. Discipline helps establish a set of guidelines and expectations for employees, ensuring that they understand the boundaries and standards of behavior within the organization. By promoting sensible behavior, discipline fosters a positive work environment, improves productivity, and enhances overall employee performance. It focuses on corrective actions, coaching, and feedback rather than solely on punishment, aiming to create a culture of responsibility and accountability among employees.

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  • 23. 

    Unfair treatment of employees in the workplace causes all the following EXCEPT ________.

    • Demoralization

    • Negative performance

    • Reduced stress

    • Reduced morale

    Correct Answer
    A. Reduced stress
    Explanation
    Unfair treatment of employees in the workplace can lead to demoralization, negative performance, and reduced morale. However, it is unlikely to result in reduced stress. In fact, unfair treatment often increases stress levels among employees, as they may feel anxious, frustrated, or overwhelmed by the mistreatment they are experiencing. Therefore, the correct answer is reduced stress.

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  • 24. 

    What is the main purpose of the Electronic Communications Privacy Act (ECPA)?

    • Help restrict interception and monitoring of oral and wire communications

    • Allow organization to monitor employees with no restrictions

    • Support ethical worker actions in organizations

    • Offer protection for whistleblowers

    Correct Answer
    A. Help restrict interception and monitoring of oral and wire communications
    Explanation
    The main purpose of the Electronic Communications Privacy Act (ECPA) is to help restrict interception and monitoring of oral and wire communications. This legislation was enacted to protect the privacy of electronic communications, such as telephone conversations and emails, by setting guidelines and limitations on government surveillance and unauthorized interception. The ECPA aims to ensure that individuals' electronic communications are not accessed or monitored without proper legal authorization, thus safeguarding their privacy rights.

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  • 25. 

    Several researchers have found evidence for what they call the "Evil Woman Thesis," which is:

    • Women in leadership positions tend to see ethics in more concrete black and white terms

    • Men who do not advance in an organizational hierarchy are likely to blame female managers they have had

    • When a woman doesn't act the way other men and women expect she should act, people tend to treat her more harshly than they might if a man acted unexpectedly

    • When a team is created, women are more likely to be the scapegoat in the case of failure

    Correct Answer
    A. When a woman doesn't act the way other men and women expect she should act, people tend to treat her more harshly than they might if a man acted unexpectedly
    Explanation
    The explanation for the given correct answer is that when a woman deviates from societal expectations of how she should behave, she is often subjected to harsher treatment compared to a man who acts unexpectedly. This suggests that there is a gender bias in how individuals perceive and respond to deviations from gender norms. This bias may lead to unfair treatment and negative consequences for women in leadership positions or when they don't conform to traditional gender roles.

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  • 26. 

    What are the two main components of organizational justice?

    • Distributive justice and normative judgments

    • Procedural justice and distributive justice

    • Normative justice and ethical treatment

    • Interactional justice and ethical justice

    Correct Answer
    A. Procedural justice and distributive justice
    Explanation
    The two main components of organizational justice are procedural justice and distributive justice. Procedural justice refers to the fairness and transparency of the processes and procedures used in decision-making within an organization. It ensures that individuals have a voice, are treated with respect, and perceive that decisions are made impartially. Distributive justice, on the other hand, focuses on the fairness of outcomes and the distribution of resources, rewards, and opportunities. It ensures that individuals receive what they deserve based on their contributions and needs. Both components are essential for creating a sense of fairness and equity within an organization.

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  • 27. 

    Semi-permanent teams that identify and research work processes and develop solutions to work-related problems are called:

    • Suggestion teams

    • Orientation teams

    • Problem-solving teams

    • Self-managed teams

    Correct Answer
    A. Problem-solving teams
    Explanation
    Problem-solving teams are semi-permanent teams that focus on identifying and researching work processes to develop solutions for work-related problems. These teams are specifically formed to address and resolve specific issues or challenges within an organization. Unlike suggestion teams, which primarily focus on generating ideas and recommendations, problem-solving teams actively work towards implementing solutions. Orientation teams are typically responsible for onboarding new employees, while self-managed teams have the authority to make decisions and manage their own work processes.

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  • 28. 

    _______ refer to people who are inclined to make unethical choices.

    • Bad bosses

    • Bad cases

    • Bad apples

    • Bad barrels

    Correct Answer
    A. Bad apples
    Explanation
    The term "bad apples" refers to individuals who are inclined to make unethical choices. This phrase is often used to describe people who engage in dishonest or immoral behavior, even when others around them may not. It implies that these individuals are the root cause of the unethical actions, rather than attributing the behavior to external factors such as bad bosses or bad cases.

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  • 29. 

    Which of the following is the primary element of properly developed disciplinary procedures?

    • Electronic employee monitoring

    • Clearly established rules

    • Legal representation

    • Severe penalties

    Correct Answer
    A. Clearly established rules
    Explanation
    Properly developed disciplinary procedures require clearly established rules. These rules serve as a framework for defining acceptable behavior and outlining the consequences for violations. Without clearly established rules, disciplinary procedures would lack structure and consistency, making it difficult to enforce and apply consequences fairly. Clear rules provide employees with a clear understanding of expectations and help maintain a productive and respectful work environment.

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  • 30. 

    What is defined as the perceptions a company's employees share about the firm's psychological environment?

    • Bullying

    • Ethics

    • Social responsibility

    • Organizational climate

    Correct Answer
    A. Organizational climate
    Explanation
    Organizational climate refers to the perceptions and attitudes that employees have about the psychological environment within a company. It encompasses factors such as the overall atmosphere, communication patterns, leadership style, and employee morale. This term focuses on how employees perceive and experience the working environment, including aspects like trust, fairness, and supportiveness. Organizational climate plays a crucial role in shaping employee behavior, job satisfaction, and overall performance within the company.

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  • 31. 

    ________ means society's accepted standards of behavior and always involves basic questions of right and wrong.

    • Society assessment

    • Non-normative statement

    • Morality

    • Distributive assessment

    Correct Answer
    A. Morality
    Explanation
    Morality refers to society's accepted standards of behavior and always involves basic questions of right and wrong. It encompasses the principles and values that guide individuals and communities in determining what is considered morally right or wrong. It provides a framework for making ethical decisions and shaping social norms.

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  • 32. 

    Based on research into ethical behavior in the workplace, which of the following is a true statement?

    • Offering rewards for ethical behavior supports the intrinsic nature of personal ethics.

    • Punishing unethical behavior fails to alter the behavior of others in the workplace.

    • Managers significantly influence the ethical behavior of their subordinates

    • Employees feel uncomfortable discussing ethics, so it should be avoided.

    Correct Answer
    A. Managers significantly influence the ethical behavior of their subordinates
    Explanation
    Managers significantly influence the ethical behavior of their subordinates. This statement is supported by research on ethical behavior in the workplace. Managers play a crucial role in setting the tone for ethical behavior by modeling ethical conduct, establishing clear expectations, and enforcing ethical standards. Their actions and decisions can shape the ethical climate within an organization and influence how employees perceive and respond to ethical dilemmas. By promoting and rewarding ethical behavior, managers can create a culture of integrity and encourage employees to make ethical choices. Conversely, if managers tolerate or engage in unethical behavior, it can negatively impact the ethical behavior of their subordinates.

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  • 33. 

    Which of the following is NOT one of the four types of privacy violations upheld by courts?

    • Intrusion

    • Drug testing

    • Disclosure of medical records

    • Publication of private matters

    Correct Answer
    A. Drug testing
    Explanation
    Drug testing is not considered one of the four types of privacy violations upheld by courts. The other three options, intrusion, disclosure of medical records, and publication of private matters, are all recognized as privacy violations. Drug testing, on the other hand, is typically considered a means for ensuring safety or compliance rather than a direct violation of privacy.

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  • 34. 

    The business purpose exception to the Electronic Communications Privacy Act permits ________.

    • Employees to access private employer documents if they have reason to suspect unethical behavior by company agents

    • Employers to monitor communications if they can show a legitimate business reason for doing so

    • Employers to listen to personal employee phone calls if the calls are made on employer time

    • Employees to conduct personal business during work hours if they can show it is necessary

    Correct Answer
    A. Employers to monitor communications if they can show a legitimate business reason for doing so
    Explanation
    The business purpose exception to the Electronic Communications Privacy Act allows employers to monitor communications if they can demonstrate a valid business reason for doing so. This means that employers can legally monitor employee communications, such as emails or phone calls, if they have a legitimate justification related to their business operations. This exception allows employers to protect their business interests and ensure that employees are using company resources appropriately.

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  • 35. 

    Johnson & Johnson has a corporate ethics code that states "We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services." What is the most likely purpose of Johnson & Johnson's ethics code?

    • Establishing disciplinary procedures

    • Providing incentives for employees

    • Clarifying expectations for employees

    • Marketing to potential new customers

    Correct Answer
    A. Clarifying expectations for employees
    Explanation
    The most likely purpose of Johnson & Johnson's ethics code is to clarify expectations for employees. By stating that their first responsibility is to the doctors, nurses, patients, mothers, fathers, and all others who use their products and services, they are setting a clear guideline for their employees on who they should prioritize and serve. This code helps employees understand their role and responsibilities within the company and ensures that they are aligned with the company's values and mission.

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  • 36. 

    Ethics refers to the ________.

    • Basic beliefs about what is right or wrong

    • Principles of conduct governing an individual or group

    • Standards used by the organization to decide upon proper conduct

    • Standards of behavior accepted by society

    Correct Answer
    A. Principles of conduct governing an individual or group
    Explanation
    Ethics refers to the principles of conduct governing an individual or group. It involves the fundamental beliefs about what is right or wrong and the standards of behavior accepted by society. Ethics guides individuals and groups in making decisions and choosing actions that are morally and socially acceptable. It provides a framework for determining proper conduct and helps maintain integrity and fairness in personal and professional relationships.

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  • 37. 

    In which organizational document are an organization's rules and regulations usually stated?

    • Employee handbook

    • Federal code of ethics

    • Mission and vision statement

    • Human resource policy manual

    Correct Answer
    A. Employee handbook
    Explanation
    An organization's rules and regulations are usually stated in an employee handbook. This document serves as a guide for employees, providing them with information about the organization's policies, procedures, and expectations. It outlines important guidelines related to various aspects of employment, such as code of conduct, dress code, leave policies, and disciplinary procedures. The employee handbook helps to ensure consistency and clarity in the organization by providing a central source of information for employees to refer to. It also helps in promoting compliance with legal requirements and maintaining a positive work environment.

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  • 38. 

    The company Wilson works for believes it should (and it does) channel resources toward improving one or more segments of society other than the firm's owners or stockholders. This is known as:

    • Ethics

    • Quality circles

    • Procedural justice

    • Corporate social responsibility

    Correct Answer
    A. Corporate social responsibility
    Explanation
    Corporate social responsibility refers to the belief and practice of a company using its resources to benefit society beyond just its owners or stockholders. This includes initiatives such as philanthropy, environmental sustainability, and ethical business practices. It is a way for companies to contribute positively to society and address social and environmental issues. Wilson's company aligns with this belief by channeling its resources towards improving segments of society, making corporate social responsibility the correct answer.

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  • 39. 

    Which element of bullying involves the use of power to control or harm and the people being bullied may have a hard time defending themselves?

    • Repetition

    • Imbalance of power

    • Name-calling

    • Intent to cause harm

    Correct Answer
    A. Imbalance of power
    Explanation
    Imbalance of power is the correct answer because it refers to the element of bullying where one person or group uses their power or influence to control or harm another person or group who may have difficulty defending themselves. This power dynamic creates a situation where the individuals being bullied feel powerless and unable to effectively defend themselves against the actions of the bully.

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  • 40. 

    Carlos, a marketing manager at Devon Consulting, is attending an ethics training program at his workplace. During the training, Carlos is LEAST likely to learn how to ________.

    • Identify ethical dilemmas

    • Role play employee dismissals

    • Use disciplinary practices ethically

    • Use codes of conduct to resolve problems

    Correct Answer
    A. Role play employee dismissals
    Explanation
    Carlos, as a marketing manager, is least likely to learn how to role play employee dismissals during the ethics training program at his workplace. This is because employee dismissals are not directly related to ethical dilemmas or disciplinary practices. The training program is more likely to focus on teaching Carlos how to identify ethical dilemmas, use disciplinary practices ethically, and use codes of conduct to resolve problems, which are more relevant to his role as a marketing manager.

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  • 41. 

    Which component of organizational justice refers to the fairness of a process?

    • Distributive justice

    • Procedural justice

    • Interactional justice

    • Normative justice

    Correct Answer
    A. Procedural justice
    Explanation
    Procedural justice refers to the fairness of a process within an organization. It focuses on the methods and procedures used to make decisions and resolve conflicts. This component of organizational justice ensures that the processes are transparent, consistent, and unbiased. It emphasizes the importance of giving individuals a voice, treating them with respect, and providing them with a fair opportunity to present their case. Procedural justice helps to build trust and confidence in the organization, as employees perceive that their concerns and rights are being respected and considered in the decision-making process.

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  • 42. 

    Self-managed teams typically have how many members?

    • 1-2

    • 4-6

    • 8-10

    • 15-20

    Correct Answer
    A. 8-10
    Explanation
    Self-managed teams typically have 8-10 members. This number of members allows for a balance between having enough diversity of skills and perspectives, while also maintaining effective communication and decision-making processes within the team. With a smaller number of members, there may not be enough expertise or resources to handle complex tasks. On the other hand, larger teams may face challenges in coordination and collaboration. Therefore, 8-10 members is considered an optimal size for self-managed teams.

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  • 43. 

    Which of the following best defines organizational culture?

    • Basic beliefs about what is right or wrong within a business or corporation

    • Characteristic values, traditions, and behaviors a firm's employees share

    • Principles of conduct governing an individual, group, or company

    • Standards used by an organization to determine proper conduct

    Correct Answer
    A. Characteristic values, traditions, and behaviors a firm's employees share
    Explanation
    Organizational culture refers to the characteristic values, traditions, and behaviors that are shared among the employees of a firm. It encompasses the collective attitudes, beliefs, and norms that shape the work environment and guide the behavior of individuals within the organization. This definition emphasizes the shared nature of organizational culture, highlighting the importance of values, traditions, and behaviors that are commonly upheld and practiced by employees.

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  • 44. 

    Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment. Health-Tech's HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech's code of conduct. Which of the following questions is LEAST likely to be included on the ethics test?

    • What Health-Tech employees will be affected by my actions?

    • Will my actions reflect negatively on the image of Health-Tech?

    • Would I perform this action if I worked for a Health-Tech competitor?

    • Is the action I am about to perform on behalf of Health-Tech a legal one?

    Correct Answer
    A. Would I perform this action if I worked for a Health-Tech competitor?
    Explanation
    The question "Would I perform this action if I worked for a Health-Tech competitor?" is least likely to be included on the ethics test because it does not directly address the code of conduct or ethical standards of Health-Tech. The other three questions focus on the potential impact of the employee's actions on Health-Tech, the legality of the action, and the potential reflection on the company's image. However, the question about working for a competitor does not directly relate to the employee's behavior or adherence to the company's ethical guidelines.

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  • 45. 

    Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?

    • Misconduct

    • Insubordination

    • Unsatisfactory performance

    • Lack of qualifications for the job

    Correct Answer
    A. Unsatisfactory performance
    Explanation
    The manager is most likely to use the grounds of unsatisfactory performance to dismiss Tracy. This is because Tracy is frequently absent and almost always late, which indicates a lack of commitment and reliability in her job. Her consistent poor attendance and punctuality would be considered as unsatisfactory performance, as it affects her ability to fulfill her duties effectively.

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  • 46. 

    In the model of 3 factors that combine to determine ethical choices, which factor involves company environments that foster unethical choices?

    • Bad Apples

    • Bad Results

    • Bad Barrels

    • Bad Cases

    Correct Answer
    A. Bad Barrels
    Explanation
    The factor that involves company environments that foster unethical choices is "Bad Barrels". This suggests that the company culture, policies, and practices can create an environment where unethical behavior is more likely to occur. It implies that the problem lies with the organization as a whole, rather than individual employees or specific situations.

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  • 47. 

    In major league baseball the first time a player tests positive for steroids they receive an 80- game ban. The 2nd time they test positive for steroids they get a 162-game ban. A 3rd positive test leads to a lifetime ban from major league baseball. This increasing punishment is an example of which element of discipline?

    • Clear rules

    • Progressive discipline

    • An appeals process

    • Consistent harsh punishment

    Correct Answer
    A. Progressive discipline
    Explanation
    Progressive discipline is the correct answer because it refers to a disciplinary system where the punishment becomes more severe with each subsequent offense. In this case, the player receives an 80-game ban for the first offense, a 162-game ban for the second offense, and a lifetime ban for the third offense. This system aims to deter players from engaging in prohibited behavior by escalating the consequences for repeated violations.

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  • 48. 

    Which component of organizational justice refers to the fairness and justice of a decision's result?

    • Distributive justice

    • Procedural justice

    • Normative justice

    • Interpersonal justice

    Correct Answer
    A. Distributive justice
    Explanation
    Distributive justice refers to the fairness and justice of a decision's result. It focuses on the allocation of resources, rewards, and outcomes in a fair and equitable manner. This component of organizational justice ensures that individuals perceive that they are receiving what they deserve based on their contributions and efforts. It is concerned with the distribution of outcomes such as pay, promotions, and recognition.

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  • 49. 

    A(n) ________ is a type of formal problem-solving team, usually composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

    • Action team

    • Organizational culture

    • Suggestion team

    • Quality circle

    Correct Answer
    A. Quality circle
    Explanation
    A quality circle is a type of formal problem-solving team that is composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area. This team is focused on improving quality and productivity by identifying and addressing issues, sharing ideas, and implementing solutions. The purpose of a quality circle is to empower employees and encourage their active participation in problem-solving and continuous improvement efforts.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 19, 2019
    Quiz Created by
    Jake
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