Hospitality Trivia Quiz: Exam!

75 Questions | By Zohreh_aliasgari | Updated: Mar 22, 2022 | Attempts: 1130

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Hospitality is essential in business because it encourages positive customer feedback. If a company has excellent hospitality, it is more likely to grow. Customers may even be willing to pay more money for better service. Customer service is essential simply because, without it, there would cease to be any customers. With this quiz, you will be provided with a variety of scenarios. Pick the one that best fits. You positively must try this dazzling quiz.

Questions and Answers

1.

What is an example of a housekeeping activity that a gift-shop employee would perform?
- A.
  
  Purchasing cleaning supplies
- B.
  
  Straightening display areas
- C.
  
  Washing store windows
- D.
  
  Inspecting fire extinguishers
2.

To lower their risk of inhaling the harmful fumes of cleaning chemicals, hotel housekeeping employees might wear protective
- A.
  
  Gloves.
- B.
  
  Masks.
- C.
  
  Nets.
- D.
  
  Mouth guards.
3.

To become the general manager of a large hotel, you will probably need to go to
- A.
  
  A community college.
- B.
  
  Graduate school.
- C.
  
  seminars and workshops.
- D.
  
  College.
4.

Which of the following is an example of promotion in the hospitality industry:
- A.
  
  A resort reservationist asks a guest if s/he would like a beachfront room.
- B.
  
  A hotel advertises a free breakfast buffet for guests on select mornings during slow seasons.
- C.
  
  A general manager sends hotel employees a memo regarding insurance policy changes.
- D.
  
  A guest orders room service at a European bed and breakfast inn.
5.

When deciding what products to buy, businesses tend to offer only those products that
- A.
  
  Employees prefer.
- B.
  
  Vendors recommend.
- C.
  
  Customers expect.
- D.
  
  Managers suggest.
6.

What technology should a travel agent use specifically to notify clients of web pages of interest?
- A.
  
  E-mail
- B.
  
  HTML
- C.
  
  Social bookmarks
- D.
  
  Search engine optimization
7.

Which of the following is an example of a service provided by the hospitality industry:
- A.
  
  Electronic room keys
- B.
  
  Restaurant meals
- C.
  
  Airline tickets
- D.
  
  Valet parking
8.

The Treetop Resort and Spa wants to increase its web site's visibility on major search engines such as AOL and Google. Which of the following strategies is most likely to optimize the resort's ranking on the search engines:
- A.
  
  Widespread HTML code
- B.
  
  Extensive use of JavaScript
- C.
  
  Detailed, accurate site map
- D.
  
  Web site age and longevity
9.

An up-and-coming international hotel chain invited a popular syndicated television talk show host to stay at one of its hotels for a night and then share her experiences with her viewing audience and blog readers. The hotel chain asked the talk show host to act as a(n) __________ in its word-of-mouth marketing campaign.
- A.
  
  Infomercial host
- B.
  
  Advertising agent
- C.
  
  Fact-finding personality
- D.
  
  Influencer
10.

An account manager for a large national travel company is responsible for proofing print ads that will coincide with the company's Super Bowl ads. What type of proof should the account manager request?
- A.
  
  Velox
- B.
  
  Black-and-white laser
- C.
  
  Blue lines
- D.
  
  Press
11.

You handle your restaurant's public-relations activities. Which of the following issues would be most appropriate for the restaurant to address:
- A.
  
  Buying new uniforms for Little League players
- B.
  
  Buying books for adults who are learning to read
- C.
  
  Feeding the homeless
- D.
  
  Feeding late-night airport arrivals who don't know where to get food
12.

The Smart Travelers' Store is planning a special promotion for Valentine's Day. What should you do the day before to make sure that your department is prepared?
- A.
  
  Staff the store with the same salespeople who worked last year.
- B.
  
  Determine whether anything needs to be ordered.
- C.
  
  Make sure advertisements appeared in the newspaper.
- D.
  
  Confirm that red items have been displayed.
13.

To track how customers respond to advertisements, many marketers use __________ measures.
- A.
  
  Exposure
- B.
  
  Processing
- C.
  
  Market-share
- D.
  
  Communication effects
14.

When Maddie checked in at the Happy Airline ticket counter for her five-hour economy-class flight to California, the customer service agent explained that hot meals and complimentary cocktails would only be served to business-class and first-class passengers. For that reason, the Happy Airline agent suggested that Maddie pay a small fee to move from economy-class to business-class for the flight. This is an example of
- A.
  
  A trade-in allowance.
- B.
  
  Affiliate marketing.
- C.
  
  Comparison shopping.
- D.
  
  Up-selling.
15.

To celebrate the end of high school and the beginning of college, Frankie is planning to spend three months backpacking through Europe. Frankie wants to see a lot of sites and do a lot of things, but he doesn't have much cash to spend. Given his financial situation, what type of lodging property would you recommend to Frankie for his trip?
- A.
  
  Timeshare resort
- B.
  
  Extended-stay hotel
- C.
  
  Destination resort
- D.
  
  Sleeping room or hostel
16.

An accounts-receivable employee monitors delinquent accounts by placing them into three folders—30 days past due, 60 days past due, and 90 days past due. How has the employee organized the information?
- A.
  
  Name
- B.
  
  Invoice number
- C.
  
  Location
- D.
  
  Time
17.

Which of the following factors impacts the price of hospitality and tourism products:
- A.
  
  Seasonality
- B.
  
  Tangibility
- C.
  
  Fragility
- D.
  
  Inelasticity
18.

If trends indicate that more people are booking airline flights to ocular destinations, it is likely that
- A.
  
  Tour attendance will decline.
- B.
  
  lodging occupancy rates will increase.
- C.
  
  The unemployment rate will increase.
- D.
  
  Consumer spending will decline.
19.

When examining two data sets, the hotel manager found that one set had a correlation of +1 and the other had a correlation of -1. What should the hotel manager understand about the strength of the relationship of the two data sets?
- A.
  
  The strength of the relationship of the two data sets is the same.
- B.
  
  No relationship exists with the -1 correlation.
- C.
  
  The strength of the relationship of the +1 correlation is twice as strong as the -1 correlation.
- D.
  
  The strength of the relationship of the -1 correlation is less than that of the +1 correlation.
20.

The audience for the research report is young professionals. What should you incorporate into a visual presentation that will appeal specifically to that audience?
- A.
  
  Different backgrounds in each slide
- B.
  
  Pictures
- C.
  
  Concise information
- D.
  
  Animated backgrounds
21.

A reason that hotels keep guest-history records that tell them the geographic locations of the majority of their guests is in order to
- A.
  
  Order appropriate newspapers.
- B.
  
  Advertise in specific areas.
- C.
  
  Serve regional menu items.
- D.
  
  provide local travel brochures.
22.

The Coleman Company sells its own brand of tents, coolers, grills, and sleeping bags. This is an example of
- A.
  
  Product positioning.
- B.
  
  Monopolizing the outdoor market.
- C.
  
  Product extensions.
- D.
  
  Upselling,
23.

To protect a business from natural risks, the business should purchase __________ insurance.
- A.
  
  Crime
- B.
  
  Life
- C.
  
  Property
- D.
  
  Health
24.

Which of the following is available to all people around the world who have access to a computer that has connectivity:
- A.
  
  Intranet
- B.
  
  Internet.
- C.
  
  Extranet.
- D.
  
  Broadband.
25.

Changing attitudes about family roles is an example of a shift in
- A.
  
  Demographics.
- B.
  
  Society and culture.
- C.
  
  The economy.
- D.
  
  Competition.