Hospitality Trivia Quiz: Exam!
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Which of the following is available to all people around the world who have access to a computer that has connectivity:
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Intranet
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Internet.
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Extranet.
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Broadband.
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About This Quiz
Hospitality is essential in business because it encourages positive customer feedback. If a company has excellent hospitality, it is more likely to grow. Customers may even be willing to pay more money for better service. Customer service is essential simply because, without it, there would cease to be any customers. With this quiz, you will be provided with a variety See moreof scenarios. Pick the one that best fits. You positively must try this dazzling quiz.
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- 2.
To lower their risk of inhaling the harmful fumes of cleaning chemicals, hotel housekeeping employees might wear protective
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Gloves.
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Masks.
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Nets.
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Mouth guards.
Correct Answer
A. Masks.Explanation
Hotel housekeeping employees might wear masks to lower their risk of inhaling the harmful fumes of cleaning chemicals. Masks act as a barrier and protect the respiratory system from inhaling any harmful particles or chemicals present in the air. Gloves may be used to protect the hands from direct contact with the chemicals, but they do not provide any protection against inhaling fumes. Nets and mouth guards are not typically used for this purpose and do not offer the same level of protection as masks.Rate this question:
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- 3.
Which of the following factors impacts the price of hospitality and tourism products:
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Seasonality
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Tangibility
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Fragility
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Inelasticity
Correct Answer
A. SeasonalityExplanation
Seasonality is a factor that impacts the price of hospitality and tourism products. This refers to the variation in demand and pricing based on different seasons throughout the year. During peak seasons, such as holidays or summer vacations, the demand for hospitality and tourism products increases, leading to higher prices. On the other hand, during off-peak seasons, the demand decreases, resulting in lower prices. This fluctuation in demand and pricing based on seasons is a significant factor that influences the price of hospitality and tourism products.Rate this question:
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- 4.
Which of the following is an example of promotion in the hospitality industry:
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A resort reservationist asks a guest if s/he would like a beachfront room.
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A hotel advertises a free breakfast buffet for guests on select mornings during slow seasons.
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A general manager sends hotel employees a memo regarding insurance policy changes.
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A guest orders room service at a European bed and breakfast inn.
Correct Answer
A. A hotel advertises a free breakfast buffet for guests on select mornings during slow seasons.Explanation
This answer is correct because it represents a promotional offer made by a hotel to attract guests during slow seasons. By advertising a free breakfast buffet, the hotel is enticing potential guests with an added value and incentive to choose their establishment over others. This type of promotion can help increase occupancy rates and generate more revenue for the hotel during periods of low demand.Rate this question:
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- 5.
Does the hospitality and tourism industry offer career opportunities for entrepreneurs?
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No. Businesses in the hospitality and tourism industry are too large for start-up businesses.
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No. Businesses in the hospitality and tourism industry are franchises.
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Yes. Businesses in the hospitality and tourism industry can start small and expand.
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Yes. Businesses in the hospitality and tourism industry are started with state funding.
Correct Answer
A. Yes. Businesses in the hospitality and tourism industry can start small and expand.Explanation
The correct answer is "Yes. Businesses in the hospitality and tourism industry can start small and expand." This answer suggests that the hospitality and tourism industry does offer career opportunities for entrepreneurs because businesses in this industry have the potential to start small and grow over time. This implies that entrepreneurs can enter the industry with a small business and gradually expand their operations as they gain experience and success.Rate this question:
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- 6.
When is the best time for a front-desk hotel employee to recommend hospitality services, such as dining and exercise facilities, to a hotel guest:
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After posting charges
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After posting credits
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During check-in
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During check-out
Correct Answer
A. During check-inExplanation
During check-in is the best time for a front-desk hotel employee to recommend hospitality services to a hotel guest because it allows the guest to plan their activities and make reservations in advance. By suggesting dining and exercise facilities at this time, the employee can provide the guest with valuable information and enhance their overall experience. Additionally, during check-in, the guest is more likely to be receptive to recommendations as they are in the process of settling into their room and may have questions about nearby amenities.Rate this question:
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- 7.
When deciding what products to buy, businesses tend to offer only those products that
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Employees prefer.
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Vendors recommend.
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Customers expect.
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Managers suggest.
Correct Answer
A. Customers expect.Explanation
Businesses tend to offer only those products that customers expect because meeting customer expectations is crucial for their success. By offering products that customers expect, businesses can ensure customer satisfaction, loyalty, and repeat purchases. This approach helps businesses understand and cater to the needs and preferences of their target market, leading to increased sales and profitability. It also allows businesses to stay competitive in the market by delivering what customers want, thereby gaining a competitive edge over their rivals.Rate this question:
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- 8.
Workers who feel they are treated fairly by the full-service restaurants for which they work usually
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Have morale problems.
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Are very productive.
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File discrimination suits.
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Change jobs frequently.
Correct Answer
A. Are very productive.Explanation
This answer suggests that workers who feel they are treated fairly by the full-service restaurants for which they work tend to be very productive. This implies that when employees feel valued and respected, they are more motivated and engaged in their work, leading to increased productivity.Rate this question:
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- 9.
Changing attitudes about family roles is an example of a shift in
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Demographics.
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Society and culture.
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The economy.
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Competition.
Correct Answer
A. Society and culture.Explanation
Changing attitudes about family roles is an example of a shift in society and culture. This is because societal and cultural norms and values play a significant role in shaping people's perceptions and behaviors regarding family roles. As these norms and values evolve over time, attitudes towards family roles also change. This can include shifts in gender roles, expectations of parenting, division of household labor, and the definition of family itself. Therefore, the changing attitudes about family roles reflect a broader transformation in society and culture.Rate this question:
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- 10.
When Jane received her first paycheck from her part-time job, she was surprised to see the amount was much less than her $8.00 per hour pay rate multiplied by the number of hours she worked. Jane had not planned on __________ tax being taken out of her paycheck.
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Income
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Property
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Sales
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Excise
Correct Answer
A. IncomeExplanation
Jane had not planned on income tax being taken out of her paycheck. This means that a portion of her earnings was deducted as income tax by the government. This deduction is a common practice in many countries, where individuals are required to pay a certain percentage of their income as taxes. Jane was surprised because she had not considered this deduction when calculating her expected paycheck amount.Rate this question:
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- 11.
A new customer moving into your area is a(n)
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Strength.
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Threat.
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Opportunity.
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Weakness.
Correct Answer
A. Opportunity.Explanation
A new customer moving into your area represents an opportunity because it opens up the potential for increased sales and growth for your business. This new customer could become a loyal and long-term client, contributing to the success and profitability of your company. By attracting and retaining new customers, businesses can expand their customer base and increase their market share, ultimately leading to greater success and competitiveness in the industry. Therefore, the presence of a new customer in your area is seen as an opportunity rather than a threat or weakness.Rate this question:
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- 12.
To protect a business from natural risks, the business should purchase __________ insurance.
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Crime
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Life
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Property
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Health
Correct Answer
A. PropertyExplanation
To protect a business from natural risks, purchasing property insurance is essential. Property insurance provides coverage for physical assets such as buildings, equipment, and inventory. This type of insurance helps businesses recover financially in case of damage or loss caused by natural disasters like fires, floods, earthquakes, or storms. It ensures that the business can repair or replace damaged property and continue its operations. Crime insurance protects against criminal activities, life insurance provides coverage for individuals' lives, and health insurance covers medical expenses, but they do not specifically address natural risks to business property.Rate this question:
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- 13.
Determine the percentage of international visitors for a tourist destination's peak season if the total market is 750,500, and the number of domestic tourists who visit the destination during peak season is 562,875.
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30%
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25%
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20%
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15%
Correct Answer
A. 25%Explanation
The correct answer is 25%. To determine the percentage of international visitors, we need to subtract the number of domestic tourists from the total market and then divide that by the total market. In this case, the number of international visitors would be 750,500 - 562,875 = 187,625. Dividing this by the total market of 750,500 and multiplying by 100 gives us 25%. Therefore, 25% of the total market consists of international visitors.Rate this question:
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- 14.
Full-service restaurant chains follow the generally accepted accounting principles (GAAP) because the principles help communicate financial information in a(n) __________ way.
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Biased
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Consistent
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uncooperative
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Adaptable
Correct Answer
A. ConsistentExplanation
Full-service restaurant chains follow the generally accepted accounting principles (GAAP) because the principles help communicate financial information in a consistent way. By adhering to GAAP, these chains ensure that their financial statements are prepared in a standardized manner, making it easier for investors, creditors, and other stakeholders to compare and analyze the financial performance of different restaurants. Consistency in financial reporting also enhances transparency and trust, as it allows for reliable and accurate financial information to be communicated to users.Rate this question:
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- 15.
Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling. For many years, the majority of Kathy's revenue came from commissions on airline ticket sales. Now, though, most of Kathy's clients purchase their tickets online instead of from her travel agency. These clients can purchase tickets directly from the airlines or through online travel agencies like Priceline or Expedia. Oftentimes, the tickets that they purchase online are less expensive than the tickets that Kathy offers. This is an example of
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Disintermediation.
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Discrepancy of assortment.
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Bulk-breaking.
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Exclusive distribution.
Correct Answer
A. Disintermediation.Explanation
Disintermediation refers to the process where intermediaries, such as travel agencies, are bypassed as customers directly purchase products or services from suppliers. In this case, Kathy's clients are purchasing airline tickets online instead of from her travel agency, resulting in a decline in her revenue. This shift in consumer behavior, where clients can purchase tickets directly from airlines or online travel agencies, is an example of disintermediation.Rate this question:
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- 16.
Four Seasons Hotels and Resorts, which prides itself on its extensive collection of art and artifacts, has created a series of audio programs featuring discussions with art experts about works of art found at Four Season Hotels and Resorts around the country. These recordings, available in several different formats, are available for download at the company's web site. Which of the following terms best describes these audio programs:
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Podcasts
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Social media
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Blogs
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Ad serving
Correct Answer
A. PodcastsExplanation
The given correct answer for this question is "Podcasts". This term best describes the audio programs created by Four Seasons Hotels and Resorts. Podcasts are digital audio or video files that can be downloaded or streamed online, and they often feature discussions or interviews on specific topics. In this case, the audio programs feature discussions with art experts about works of art found at Four Season Hotels and Resorts.Rate this question:
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- 17.
If trends indicate that more people are booking airline flights to ocular destinations, it is likely that
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Tour attendance will decline.
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lodging occupancy rates will increase.
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The unemployment rate will increase.
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Consumer spending will decline.
Correct Answer
A. lodging occupancy rates will increase.Explanation
If trends indicate that more people are booking airline flights to ocular destinations, it is likely that lodging occupancy rates will increase. This is because an increase in airline bookings suggests that more people are traveling to these destinations, and they will need accommodation during their stay. As a result, the demand for lodging will rise, leading to an increase in occupancy rates.Rate this question:
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- 18.
Security considerations are important in the travel and tourism industry because tourists are often
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Targets of crime.
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Looking for trouble.
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Prone to injury.
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Part of a group.
Correct Answer
A. Targets of crime.Explanation
Security considerations are important in the travel and tourism industry because tourists are often targets of crime. When people are away from their familiar surroundings and in a new environment, they can be vulnerable to various forms of criminal activities such as theft, scams, or assault. Criminals may view tourists as easy targets due to their unfamiliarity with the area, potential language barriers, and the fact that they may be carrying valuable belongings. Therefore, it is crucial for the travel and tourism industry to prioritize security measures to ensure the safety and well-being of their customers.Rate this question:
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- 19.
A growing trend that is influencing the way that many companies do business is the concern for
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distributing the wealth.
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Protecting the environment.
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Monitoring the economy.
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Regulating the government.
Correct Answer
A. Protecting the environment.Explanation
The question asks about a growing trend that is influencing the way many companies do business. Out of the given options, protecting the environment is the most relevant and widely recognized trend in the business world. Many companies are now adopting sustainable practices, reducing their carbon footprint, and incorporating eco-friendly initiatives into their operations. This trend is driven by the increasing awareness of environmental issues and the growing consumer demand for environmentally responsible products and services. As a result, protecting the environment has become a significant factor in shaping the business strategies and practices of many companies.Rate this question:
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- 20.
You pay Burger King for the right to set up a location in Barcelona under the corporate headquarters' guidance and regulation. This is an example of
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Franchising.
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A joint venture.
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A wholly owned subsidiary.
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Exporting.
Correct Answer
A. Franchising.Explanation
The given scenario describes a situation where Burger King pays for the right to set up a location in Barcelona under the guidance and regulation of its corporate headquarters. This indicates that Burger King is granting someone else the right to operate a business using its brand, products, and business model, while still maintaining control over the overall operation. This arrangement is known as franchising.Rate this question:
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- 21.
Molly offers to take her new coworker out to lunch. She remembers what it was like when she was a new employee two years ago, and she wants to help her new coworker feel comfortable and welcome. What trait is Molly showing towards her new coworker?
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Tact
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Empathy
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Sympathy
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Judgment
Correct Answer
A. EmpathyExplanation
Molly is showing empathy towards her new coworker. Empathy is the ability to understand and share the feelings of others. Molly remembers her own experience as a new employee and wants to help her coworker feel comfortable and welcome, which demonstrates her ability to empathize with her coworker's situation.Rate this question:
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- 22.
A customer has asked how to find a particular location but the coffee shop employee is not sure s/he knows. The most appropriate response for the employee to make would be to
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Tell the customer honestly that s/he doesn't know.
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Ask the customer to wait while s/he gets the information.
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Ask the customer to check with the manager's office.
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Send the customer to the most likely location.
Correct Answer
A. Ask the customer to wait while s/he gets the information.Explanation
The most appropriate response for the employee would be to ask the customer to wait while they get the information. This shows a willingness to help the customer and find the answer they are looking for. It also demonstrates good customer service by taking the initiative to assist the customer rather than simply admitting they don't know.Rate this question:
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- 23.
The Majestic Resort and Conference Center sent an online survey to former guests to obtain feedback about their satisfaction levels with the facility and its services. What type of information did the resort collect?
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Secondary
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Supportive
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Preparatory
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Primary
Correct Answer
A. PrimaryExplanation
The resort collected primary information through the online survey. Primary information refers to data that is collected directly from the original source, in this case, the former guests of the resort. This type of information is firsthand and specific to the research objective, making it valuable for understanding the guests' satisfaction levels with the facility and its services.Rate this question:
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- 24.
What type of illustrations often are used to create a sense of realism in advertisements?
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Sketches
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Diagrams
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Photographs
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Trademarks
Correct Answer
A. PhotographsExplanation
Photographs are often used in advertisements to create a sense of realism. Unlike sketches or diagrams, which are more abstract and stylized, photographs capture real-life objects and scenes, making them appear more authentic and relatable to the audience. Trademarks, on the other hand, are logos or symbols used to represent a brand and are not typically used to create a sense of realism in advertisements.Rate this question:
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- 25.
A reason that hotels keep guest-history records that tell them the geographic locations of the majority of their guests is in order to
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Order appropriate newspapers.
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Advertise in specific areas.
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Serve regional menu items.
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provide local travel brochures.
Correct Answer
A. Advertise in specific areas.Explanation
Hotels keep guest-history records that tell them the geographic locations of the majority of their guests in order to advertise in specific areas. By knowing where their guests are coming from, hotels can target their advertising efforts towards those specific regions. This allows them to reach potential guests who are more likely to be interested in their services and increases the chances of attracting new customers.Rate this question:
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- 26.
What two elements are necessary for effective two-way communication to take place.
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Sharing and caring
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Telling and informing
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Sharing and understanding
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Words and meaning
Correct Answer
A. Sharing and understandingExplanation
Effective two-way communication requires both sharing and understanding. Sharing refers to the act of exchanging information, ideas, or thoughts between two parties. This involves actively participating in the conversation and expressing oneself clearly. Understanding, on the other hand, involves actively listening and comprehending the information being shared. It requires paying attention, asking questions for clarification, and interpreting the message accurately. Without both sharing and understanding, communication becomes ineffective as one party may not be able to convey their message effectively, and the other party may not comprehend or misinterpret the information being shared.Rate this question:
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- 27.
Which one do you like?
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Option 1
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Option 2
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Option 3
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Option 4
Correct Answer
A. Option 1 -
- 28.
When Maddie checked in at the Happy Airline ticket counter for her five-hour economy-class flight to California, the customer service agent explained that hot meals and complimentary cocktails would only be served to business-class and first-class passengers. For that reason, the Happy Airline agent suggested that Maddie pay a small fee to move from economy-class to business-class for the flight. This is an example of
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A trade-in allowance.
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Affiliate marketing.
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Comparison shopping.
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Up-selling.
Correct Answer
A. Up-selling.Explanation
The correct answer is up-selling. Up-selling is a sales technique where a customer is encouraged to purchase a more expensive or upgraded version of a product or service. In this case, the Happy Airline agent is suggesting that Maddie pay a small fee to upgrade from economy-class to business-class, which offers hot meals and complimentary cocktails. This is an example of up-selling because the agent is trying to convince Maddie to spend more money on a higher class ticket.Rate this question:
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- 29.
To celebrate the end of high school and the beginning of college, Frankie is planning to spend three months backpacking through Europe. Frankie wants to see a lot of sites and do a lot of things, but he doesn't have much cash to spend. Given his financial situation, what type of lodging property would you recommend to Frankie for his trip?
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Timeshare resort
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Extended-stay hotel
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Destination resort
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Sleeping room or hostel
Correct Answer
A. Sleeping room or hostelExplanation
Given Frankie's limited budget, the most suitable lodging option for him would be a sleeping room or hostel. Hostels offer affordable accommodations and are popular among backpackers and budget travelers. They provide dormitory-style rooms with shared facilities such as bathrooms and kitchens, allowing Frankie to save money on accommodation costs. Additionally, hostels often have communal spaces where travelers can socialize and exchange travel tips, enhancing the overall experience of his trip.Rate this question:
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- 30.
Which of the following is one of the rights of customers in the travel and tourism industry:
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To be reminded that foreign travel is often dangerous
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To be asked if they want to buy trip insurance
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To be informed about a destination's social conditions
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To be told about a competitor's refund policy
Correct Answer
A. To be informed about a destination's social conditionsExplanation
Customers in the travel and tourism industry have the right to be informed about a destination's social conditions. This means that they should be provided with accurate and relevant information regarding the social environment of the destination they are planning to visit. This includes information about the local culture, customs, traditions, and any social or political issues that may affect their travel experience. By being informed about the destination's social conditions, customers can make informed decisions and be better prepared for their trip.Rate this question:
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- 31.
Which of the following is a factor that cruise lines consider when deciding when to buy new linens and towels:
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Annual rate of consumption
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Relationship with vendors
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Style of passenger cabin
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Preferences of passengers
Correct Answer
A. Annual rate of consumptionExplanation
Cruise lines consider the annual rate of consumption when deciding when to buy new linens and towels. This factor is important because it helps them determine how quickly their current inventory will be depleted and when they will need to replenish it. By analyzing the annual rate of consumption, cruise lines can ensure that they have enough linens and towels to meet the demands of their passengers and maintain a high level of customer satisfaction.Rate this question:
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- 32.
Payroll, hotel reservations, and sales orders are handled by a(n) __________ type of information system.
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Decision support system
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Knowledge work system
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Transaction processing system
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Executive support system
Correct Answer
A. Transaction processing systemExplanation
Payroll, hotel reservations, and sales orders are all examples of routine and repetitive tasks that require the processing of large volumes of data. A transaction processing system is designed to handle these types of tasks efficiently and accurately. It is responsible for recording and processing transactions in real-time, ensuring that data is entered, stored, and retrieved correctly. Therefore, a transaction processing system is the most suitable type of information system to handle these specific tasks.Rate this question:
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- 33.
Which of the following is a reason why restaurant-supply businesses might buy and store larger amounts of stainless steel pans than they need:
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To obtain special discounts
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To reduce profit margins
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To spend operating capital
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To increase interest payments
Correct Answer
A. To obtain special discountsExplanation
Restaurant-supply businesses might buy and store larger amounts of stainless steel pans than they need in order to obtain special discounts. By purchasing in bulk, they can negotiate better prices with suppliers and take advantage of volume discounts. This strategy allows the businesses to reduce their overall expenses and increase their profit margins. Additionally, having a surplus of pans ensures that they have enough inventory to meet customer demand without having to constantly reorder, saving time and resources.Rate this question:
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- 34.
In a restaurant-supply business, which of the following is often a function of a computerized inventory records system:
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Price setting
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Invoice payment
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Automatic reorder
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Vendor selection
Correct Answer
A. Automatic reorderExplanation
A computerized inventory records system in a restaurant-supply business can often handle the function of automatic reorder. This means that the system can track the inventory levels of various products and automatically generate purchase orders or requests for more stock when the inventory falls below a certain threshold. This helps to ensure that the business never runs out of essential supplies and can maintain a smooth and efficient operation.Rate this question:
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- 35.
Although Anna works in a different department than Ryan, their job responsibilities overlap. Anna and Ryan often talk about the mutually job-related problems, and they share ideas about how they can improve situations in ways that will benefit not only them, but the company in general. By sharing information and being objective, Anna and Ryan are
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Making suggestions to improve the company's finances.
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Building collaborative working relationships.
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Improving their chances of receiving promotions.
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Developing a positive, relaxed work culture.
Correct Answer
A. Building collaborative working relationships.Explanation
The explanation for the correct answer, "building collaborative working relationships," is that Anna and Ryan are engaging in open communication and sharing ideas to improve their work situations. This collaboration helps them to develop a strong working relationship where they can work together effectively to benefit not only themselves but also the company as a whole. By actively participating in this collaboration, Anna and Ryan are building a foundation of trust and teamwork, which is essential for successful collaboration in the workplace.Rate this question:
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- 36.
Which 1990s technological development has allowed travel and tourism information to be obtained by the general public on personal computers:
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Internet
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Fax Machines
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Cellular telephones
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Central Reservation Systems
Correct Answer
A. InternetExplanation
The correct answer is the Internet. In the 1990s, the Internet became widely accessible to the general public, allowing them to access travel and tourism information on their personal computers. This technological development revolutionized the way people obtained information, making it easier and more convenient to plan and book travel arrangements. Fax machines and cellular telephones were also available during that time, but they did not have the same level of accessibility and information as the Internet. Central Reservation Systems, although important for the travel industry, are not directly related to the general public's access to travel information on personal computers.Rate this question:
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- 37.
What is an example of a housekeeping activity that a gift-shop employee would perform?
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Purchasing cleaning supplies
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Straightening display areas
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Washing store windows
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Inspecting fire extinguishers
Correct Answer
A. Straightening display areasExplanation
A gift-shop employee would perform housekeeping activities to ensure the store is clean and organized. Straightening display areas is an example of such an activity, as it involves arranging and tidying up the merchandise on shelves or racks. This helps maintain an appealing and orderly appearance for customers, making it easier for them to browse and find what they are looking for.Rate this question:
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- 38.
The Treetop Resort and Spa wants to increase its web site's visibility on major search engines such as AOL and Google. Which of the following strategies is most likely to optimize the resort's ranking on the search engines:
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Widespread HTML code
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Extensive use of JavaScript
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Detailed, accurate site map
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Web site age and longevity
Correct Answer
A. Detailed, accurate site mapExplanation
A detailed, accurate site map is most likely to optimize the resort's ranking on search engines because it helps search engine crawlers navigate and understand the website's structure and content. This allows search engines to index the site more effectively, making it easier for users to find the website when searching for relevant keywords. Additionally, a site map also enhances the user experience by providing an organized overview of the website's pages, making it easier for visitors to navigate and find the information they are looking for.Rate this question:
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- 39.
An accounts-receivable employee monitors delinquent accounts by placing them into three folders—30 days past due, 60 days past due, and 90 days past due. How has the employee organized the information?
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Name
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Invoice number
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Location
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Time
Correct Answer
A. TimeExplanation
The employee has organized the information based on the time period that the accounts are past due. They have created three folders for accounts that are 30 days, 60 days, and 90 days past due. This allows them to easily track and monitor the delinquent accounts based on how long they have been overdue.Rate this question:
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- 40.
What type of selling question is the following: "What color of car do you want?"
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Open-ended
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Assumptive
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Impersonal
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Interpretive
Correct Answer
A. Open-endedExplanation
The question "What color of car do you want?" is an example of an open-ended selling question. Open-ended questions allow the customer to provide detailed and personalized responses, providing the salesperson with valuable information about the customer's preferences and needs. In this case, the question allows the customer to freely express their desired car color, without limiting their options to a specific set of choices.Rate this question:
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- 41.
Stimulating demand for hospitality products is one of the responsibilities of which of the following marketing functions:
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Financing
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Selling
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Distribution
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Risk management
Correct Answer
A. SellingExplanation
Selling is responsible for stimulating demand for hospitality products. This function involves promoting and persuading customers to purchase the products or services offered by the hospitality industry. Through various sales techniques, such as advertising, personal selling, and sales promotions, selling aims to create awareness, generate interest, and ultimately drive customers to make a purchase. By effectively selling the hospitality products, the demand is increased, leading to higher sales and revenue for the business.Rate this question:
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- 42.
In order to obtain positive publicity in the community, a local motor lodge might sponsor a(n)
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Employee orientation.
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Advertising campaign.
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Television show.
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Charitable event.
Correct Answer
A. Charitable event.Explanation
A local motor lodge might sponsor a charitable event in order to obtain positive publicity in the community. By supporting a charitable cause, the motor lodge demonstrates its commitment to giving back and supporting the local community, which can enhance its reputation and generate positive word-of-mouth. Additionally, sponsoring a charitable event can help the motor lodge build relationships with community members and organizations, further strengthening its ties to the community and increasing its visibility and positive perception.Rate this question:
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- 43.
The best type of display for a hotel coffee shop to use to protect freshly baked desserts while still promoting their sales is a(n) __________ display.
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Closed
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Island
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Open
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End cap
Correct Answer
A. ClosedExplanation
A closed display would be the best type of display for a hotel coffee shop to use in order to protect freshly baked desserts while still promoting their sales. A closed display typically has glass or acrylic panels that enclose the food items, preventing any contamination or tampering while allowing customers to view the desserts. This type of display ensures that the desserts remain fresh and visually appealing, while also maintaining hygiene and food safety standards.Rate this question:
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- 44.
Which of the following is a characteristic of travel and tourism marketing:
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Precise
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Controllable
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Variable
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Standard
Correct Answer
A. VariableExplanation
Variable is a characteristic of travel and tourism marketing because the industry is constantly changing and evolving. Factors such as customer preferences, economic conditions, and global events can all impact the demand for travel and tourism services. This means that marketing strategies and tactics need to be adaptable and flexible to accommodate these fluctuations. By recognizing the variable nature of the industry, marketers can better tailor their efforts to meet the changing needs and expectations of travelers.Rate this question:
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- 45.
What is a good technique for buffet-style restaurant managers to use in order to conduct effective staff meetings?
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Limiting discussion
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Developing audiovisuals
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Providing notebooks
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Preparing an agenda
Correct Answer
A. Preparing an agendaExplanation
Preparing an agenda is a good technique for buffet-style restaurant managers to use in order to conduct effective staff meetings. An agenda helps to structure the meeting and ensure that all important topics are covered. It provides a clear outline of what will be discussed, allowing participants to come prepared and contribute effectively. By setting specific goals and timeframes for each agenda item, the manager can keep the meeting focused and productive. Additionally, an agenda helps to keep the meeting on track and ensures that all necessary information is communicated to the staff.Rate this question:
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- 46.
To become the general manager of a large hotel, you will probably need to go to
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A community college.
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Graduate school.
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seminars and workshops.
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College.
Correct Answer
A. Graduate school.Explanation
To become the general manager of a large hotel, it is likely that you will need to go to graduate school. This is because a general manager position in a large hotel requires advanced knowledge and skills in areas such as hospitality management, business administration, and leadership. Graduate school provides a higher level of education and specialized training that can prepare individuals for the complex responsibilities and challenges of managing a large hotel. Community college, seminars, and workshops may offer valuable learning opportunities, but they may not provide the comprehensive education and qualifications necessary for a general manager role.Rate this question:
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- 47.
A current trend in the hospitality industry is to build loyal customer relationships and enhance service levels by optimizing the use of
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Independent travel agents.
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Satellite roving devices.
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Internet web sites.
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Service rating advisors.
Correct Answer
A. Internet web sites.Explanation
The correct answer is Internet web sites. In the hospitality industry, one current trend is to use internet web sites to build loyal customer relationships and enhance service levels. Internet web sites provide a platform for customers to book hotels, flights, and other travel services, allowing them to have direct access to information and make informed decisions. These sites also often offer loyalty programs and personalized recommendations, which help in building customer loyalty. Additionally, internet web sites enable hotels and other service providers to gather feedback and ratings from customers, allowing them to improve their services based on customer reviews.Rate this question:
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- 48.
If a hotel supply salesperson does not disclose important information about a product during the selling process, s/he may be violating
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False-labeling policies.
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Consumer-protection laws.
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Exclusive-dealing statutes.
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Customer-service regulations.
Correct Answer
A. Consumer-protection laws.Explanation
If a hotel supply salesperson fails to disclose important information about a product during the selling process, it could be considered a violation of consumer-protection laws. These laws are put in place to ensure that consumers are provided with accurate and complete information about products and services, allowing them to make informed decisions. Failing to disclose important information can be seen as deceptive or misleading, which goes against the principles of consumer protection.Rate this question:
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- 49.
In sales ethics, when quick-serve restaurant supply salespeople answer questions they don't really know the answers to, they are
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Displaying arrogance.
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Acting aloof.
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Simply guessing.
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Plainly deceiving.
Correct Answer
A. Simply guessing.Explanation
When quick-serve restaurant supply salespeople answer questions they don't really know the answers to, they are simply guessing. This means that they are providing responses without any factual basis or knowledge, taking a chance that their guess might be correct. This behavior is unethical as it can mislead customers and potentially harm their businesses. It is important for salespeople to be honest and transparent, admitting when they do not have the information and offering to find the answer or direct the customer to someone who can help.Rate this question:
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Jul 24, 2024Quiz Edited by
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Dec 13, 2014Quiz Created by
Zohreh_aliasgari
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