Sample Hospitality Test (15)

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  • 1/15 Questions

    Which of the following questions should front desk clerks ask guests requesting wake-up calls:

    • Are you in a non-smoking or a smoking room?
    • How many persons are staying with you?
    • Could I have your name and your room number?
    • Will you be ordering room service?
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About This Quiz

Just a test to see if this works =). . . Test is out of 15 questions only

Sample Hospitality Test (15) - Quiz

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  • 2. 

    The human relations element that contributes to success in the hotel gift shop is

    • Offering a wide variety of merchandise

    • Establishing good customer/client relations

    • Having and easy return policy

    • Offering high-quality merchandise

    Correct Answer
    A. Establishing good customer/client relations
    Explanation
    Establishing good customer/client relations is a crucial human relations element that contributes to success in the hotel gift shop. By building positive relationships with customers and clients, the gift shop can create a loyal customer base and attract repeat business. Good customer relations involve providing excellent customer service, being attentive to customer needs and preferences, and ensuring customer satisfaction. This can lead to positive word-of-mouth recommendations and increased sales.

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  • 3. 

    What is the federal agency responsible for enforcing environmental regulations?

    • Environmental Protection Agency

    • Food and Drug Administration

    • Federal Trade Commission

    • National Transportation Safety Board

    Correct Answer
    A. Environmental Protection Agency
    Explanation
    The correct answer is the Environmental Protection Agency (EPA). The EPA is a federal agency responsible for enforcing environmental regulations in the United States. They work to protect human health and the environment by developing and enforcing regulations, conducting research, and providing education and outreach programs. The EPA is responsible for addressing issues such as air and water pollution, hazardous waste management, and environmental sustainability.

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  • 4. 

    Which of the following makes it possible for a hotel supply business's drivers to determine their exact location and obtain accurate directions to destinations:

    • Video frequency technology

    • Global positioning system

    • Cellular telephone system

    • Image scanning technology

    Correct Answer
    A. Global positioning system
    Explanation
    The global positioning system (GPS) makes it possible for a hotel supply business's drivers to determine their exact location and obtain accurate directions to destinations. GPS uses a network of satellites to provide precise location information, allowing drivers to navigate efficiently and effectively. It eliminates the need for outdated methods like paper maps or relying on landmarks for directions. With GPS, drivers can easily track their location in real-time and receive turn-by-turn directions to their desired destinations, improving efficiency and reducing the chances of getting lost.

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  • 5. 

    Why is it important for convention hotel employees to identify the audience before developing an oral presentation?

    • To send invitations to the event

    • To select a comfortable seating area

    • To determine the data of attendance

    • To include appropriate information

    Correct Answer
    A. To include appropriate information
    Explanation
    It is important for convention hotel employees to identify the audience before developing an oral presentation because it allows them to tailor the content and delivery of the presentation to meet the specific needs and interests of the audience. By understanding who will be in attendance, the employees can include relevant and meaningful information that will resonate with the audience and effectively convey the intended message. This ensures that the presentation is engaging, informative, and meets the expectations of the audience.

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  • 6. 

    Why should motel employees act as if customers are their employers?

    • Employees would not have jobs if there were no customers

    • Customers pay employee bonuses

    • Employees might work for the customers in the future

    • Customers own the motel

    Correct Answer
    A. Employees would not have jobs if there were no customers
    Explanation
    The explanation for the given correct answer is that motel employees should act as if customers are their employers because without customers, there would be no need for motel employees. Customers are the ones who generate business and revenue for the motel, and without them, the motel would not be able to sustain itself or provide employment to its staff. Therefore, it is important for motel employees to prioritize customer satisfaction and treat them as if they were their employers in order to ensure the success and continuity of the business.

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  • 7. 

    If a hotel supply business considers where the consumers are and who they are before selecting a channel of distribution, the business is considering the __________ factor.

    • Promotion

    • Market

    • Human

    • Sales

    Correct Answer
    A. Market
    Explanation
    The correct answer is "Market." When a hotel supply business considers where the consumers are and who they are, it is analyzing the market factor. This means that the business is taking into account the location and demographics of the consumers in order to determine the most effective channel of distribution for their products. By understanding the market, the business can tailor their distribution strategy to reach their target customers more efficiently.

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  • 8. 

    Which of the following is an external factor that affects market price:

    • Location of item in store

    • Consumer buying power

    • Number of items in stock

    • Available credit items

    Correct Answer
    A. Consumer buying power
    Explanation
    Consumer buying power refers to the ability of consumers to purchase goods and services. It is an external factor that affects market price because when consumers have higher buying power, they are able to spend more on goods and services, which can drive up demand and subsequently increase prices. On the other hand, when consumers have lower buying power, they are less likely to spend as much, leading to decreased demand and potentially lower prices. Therefore, consumer buying power directly influences market price.

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  • 9. 

    Which of the following forms of business ownership must obtain a charter from the state(s) in which it operates...                                                       

    • Consolidation

    • Sole proprietorship

    • Partnership

    • Corporation

    Correct Answer
    A. Corporation
    Explanation
    Corporation is the correct answer because a corporation is a legal entity that is separate from its owners, and it must obtain a charter, also known as articles of incorporation, from the state(s) in which it operates. This charter grants the corporation certain rights and privileges, such as limited liability for its owners and the ability to enter into contracts and conduct business activities.

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  • 10. 

    Resort pro shops that buy products from suppliers that are not the authorized distributors for the products' manufacturers are involved in the

    • Gray market

    • Outlet industry

    • Export business

    • Discount trade

    Correct Answer
    A. Gray market
    Explanation
    Resort pro shops that buy products from suppliers that are not the authorized distributors for the products' manufacturers are involved in the gray market. The gray market refers to the trade of goods through channels that are not authorized by the manufacturer. In this case, the resort pro shops are purchasing products from suppliers who are not authorized distributors, which means they are obtaining the products through unofficial channels. This can lead to potential issues such as warranty concerns, counterfeit products, or lack of manufacturer support.

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  • 11. 

    The Days Inn lodging chain considers the factors of accessibility and interception when building properties. These factors are part of which aspect of the place (distribution) element?  

    • Familiarization tours

    • Global reservation systems

    • Open house

    • Appropriate location

    Correct Answer
    A. Appropriate location
    Explanation
    The Days Inn lodging chain considers accessibility and interception when building properties, which are factors related to the appropriate location. By choosing a location that is easily accessible and strategically positioned to intercept potential customers, the chain ensures that their properties are in the right place to attract guests.

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  • 12. 

    The hotel manager needs a new car for the hotel staff and decides to purchase a Lexus. The manager visits the only Lexus dealership in the area and orders a car that will be delivered in six weeks. What type of distribution is being demonstrated?

    • Restrictive

    • Exclusive

    • Selective

    • Intensive

    Correct Answer
    A. Exclusive
    Explanation
    The type of distribution being demonstrated in this scenario is exclusive distribution. This is because the hotel manager is choosing to purchase a car from the only Lexus dealership in the area, indicating that the dealership has exclusive rights to distribute Lexus cars in that specific location.

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  • 13. 

    One of the main purposes of taking a physical inventory is to determine whether the hotel gift shop has

    • Filed its invoices properly

    • Satisfied its customers

    • Lost any of its stock

    • Given its employees adequate training

    Correct Answer
    A. Lost any of its stock
    Explanation
    Taking a physical inventory helps to determine whether the hotel gift shop has lost any of its stock. This is because during the inventory process, all the items in the shop are counted and compared to the records of what should be in stock. Any discrepancies between the physical count and the records indicate that some items may have been lost or misplaced. By identifying these losses, the hotel can take appropriate measures to prevent further losses and maintain accurate inventory records.

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  • 14. 

    The reason hotel chain employees often do research and write proposals is to

    • Understanding complex data

    • Organize information

    • Investigate resources

    • Provide recommendations

    Correct Answer
    A. Provide recommendations
    Explanation
    Hotel chain employees often do research and write proposals in order to provide recommendations. This is because they need to gather information, analyze data, and evaluate resources in order to make informed suggestions or decisions. By conducting research and writing proposals, they can present their findings and recommendations to management or stakeholders, helping them make informed choices and improve the operations or services of the hotel chain.

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  • 15. 

    Justin is trying to decide whether he wants to spend a $50 birthday check on a new DVD player or dinner at a hotel restaurant. If he chooses the DVD player, what is the opportunity cost of this decision?

    • Dinner

    • DVD player

    • Birthday check

    • $50

    Correct Answer
    A. Dinner
    Explanation
    The opportunity cost of choosing the DVD player is dinner. This means that by choosing to spend the $50 on the DVD player, Justin is giving up the opportunity to have dinner at a hotel restaurant. Opportunity cost refers to the value of the next best alternative that is foregone when making a decision.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 14, 2011
    Quiz Created by
    Someonetesting
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