Sample Hospitality Test (15)

15 Questions | Total Attempts: 2505

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Sample Hospitality Test (15)

Just a test to see if this works =). . . Test is out of 15 questions only


Questions and Answers
  • 1. 
    Which of the following forms of business ownership must obtain a charter from the state(s) in which it operates...                                                       
    • A. 

      Consolidation

    • B. 

      Sole proprietorship

    • C. 

      Partnership

    • D. 

      Corporation

  • 2. 
    What is the federal agency responsible for enforcing environmental regulations?
    • A. 

      Environmental Protection Agency

    • B. 

      Food and Drug Administration

    • C. 

      Federal Trade Commission

    • D. 

      National Transportation Safety Board

  • 3. 
    The hotel manager needs a new car for the hotel staff and decides to purchase a Lexus. The manager visits the only Lexus dealership in the area and orders a car that will be delivered in six weeks. What type of distribution is being demonstrated?
    • A. 

      Restrictive

    • B. 

      Exclusive

    • C. 

      Selective

    • D. 

      Intensive

  • 4. 
    Which of the following makes it possible for a hotel supply business's drivers to determine their exact location and obtain accurate directions to destinations:
    • A. 

      Video frequency technology

    • B. 

      Global positioning system

    • C. 

      Cellular telephone system

    • D. 

      Image scanning technology

  • 5. 
    Resort pro shops that buy products from suppliers that are not the authorized distributors for the products' manufacturers are involved in the
    • A. 

      Gray market

    • B. 

      Outlet industry

    • C. 

      Export business

    • D. 

      Discount trade

  • 6. 
    If a hotel supply business considers where the consumers are and who they are before selecting a channel of distribution, the business is considering the __________ factor.
    • A. 

      Promotion

    • B. 

      Market

    • C. 

      Human

    • D. 

      Sales

  • 7. 
    Why is it important for convention hotel employees to identify the audience before developing an oral presentation?
    • A. 

      To send invitations to the event

    • B. 

      To select a comfortable seating area

    • C. 

      To determine the data of attendance

    • D. 

      To include appropriate information

  • 8. 
    The reason hotel chain employees often do research and write proposals is to
    • A. 

      Understanding complex data

    • B. 

      Organize information

    • C. 

      Investigate resources

    • D. 

      Provide recommendations

  • 9. 
    Which of the following questions should front desk clerks ask guests requesting wake-up calls:
    • A. 

      Are you in a non-smoking or a smoking room?

    • B. 

      How many persons are staying with you?

    • C. 

      Could I have your name and your room number?

    • D. 

      Will you be ordering room service?

  • 10. 
    The human relations element that contributes to success in the hotel gift shop is
    • A. 

      Offering a wide variety of merchandise

    • B. 

      Establishing good customer/client relations

    • C. 

      Having and easy return policy

    • D. 

      Offering high-quality merchandise

  • 11. 
    Why should motel employees act as if customers are their employers?
    • A. 

      Employees would not have jobs if there were no customers

    • B. 

      Customers pay employee bonuses

    • C. 

      Employees might work for the customers in the future

    • D. 

      Customers own the motel

  • 12. 
    The Days Inn lodging chain considers the factors of accessibility and interception when building properties. These factors are part of which aspect of the place (distribution) element?  
    • A. 

      Familiarization tours

    • B. 

      Global reservation systems

    • C. 

      Open house

    • D. 

      Appropriate location

  • 13. 
    One of the main purposes of taking a physical inventory is to determine whether the hotel gift shop has
    • A. 

      Filed its invoices properly

    • B. 

      Satisfied its customers

    • C. 

      Lost any of its stock

    • D. 

      Given its employees adequate training

  • 14. 
    Justin is trying to decide whether he wants to spend a $50 birthday check on a new DVD player or dinner at a hotel restaurant. If he chooses the DVD player, what is the opportunity cost of this decision?
    • A. 

      Dinner

    • B. 

      DVD player

    • C. 

      Birthday check

    • D. 

      $50

  • 15. 
    Which of the following is an external factor that affects market price:
    • A. 

      Location of item in store

    • B. 

      Consumer buying power

    • C. 

      Number of items in stock

    • D. 

      Available credit items

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