Sample Hospitality Test (15)

The correct answer is "Could I have your name and your room number?" This question is important for front desk clerks to ask guests requesting wake-up calls because it allows them to accurately identify the guest and their room in order to schedule the wake-up call correctly.

Establishing good customer/client relations is a crucial human relations element that contributes to success in the hotel gift shop. By building positive relationships with customers and clients, the gift shop can create a loyal customer base and attract repeat business. Good customer relations involve providing excellent customer service, being attentive to customer needs and preferences, and ensuring customer satisfaction. This can lead to positive word-of-mouth recommendations and increased sales.

The correct answer is the Environmental Protection Agency (EPA). The EPA is a federal agency responsible for enforcing environmental regulations in the United States. They work to protect human health and the environment by developing and enforcing regulations, conducting research, and providing education and outreach programs. The EPA is responsible for addressing issues such as air and water pollution, hazardous waste management, and environmental sustainability.

The global positioning system (GPS) makes it possible for a hotel supply business's drivers to determine their exact location and obtain accurate directions to destinations. GPS uses a network of satellites to provide precise location information, allowing drivers to navigate efficiently and effectively. It eliminates the need for outdated methods like paper maps or relying on landmarks for directions. With GPS, drivers can easily track their location in real-time and receive turn-by-turn directions to their desired destinations, improving efficiency and reducing the chances of getting lost.

It is important for convention hotel employees to identify the audience before developing an oral presentation because it allows them to tailor the content and delivery of the presentation to meet the specific needs and interests of the audience. By understanding who will be in attendance, the employees can include relevant and meaningful information that will resonate with the audience and effectively convey the intended message. This ensures that the presentation is engaging, informative, and meets the expectations of the audience.

The explanation for the given correct answer is that motel employees should act as if customers are their employers because without customers, there would be no need for motel employees. Customers are the ones who generate business and revenue for the motel, and without them, the motel would not be able to sustain itself or provide employment to its staff. Therefore, it is important for motel employees to prioritize customer satisfaction and treat them as if they were their employers in order to ensure the success and continuity of the business.

The correct answer is "Market." When a hotel supply business considers where the consumers are and who they are, it is analyzing the market factor. This means that the business is taking into account the location and demographics of the consumers in order to determine the most effective channel of distribution for their products. By understanding the market, the business can tailor their distribution strategy to reach their target customers more efficiently.

Consumer buying power refers to the ability of consumers to purchase goods and services. It is an external factor that affects market price because when consumers have higher buying power, they are able to spend more on goods and services, which can drive up demand and subsequently increase prices. On the other hand, when consumers have lower buying power, they are less likely to spend as much, leading to decreased demand and potentially lower prices. Therefore, consumer buying power directly influences market price.

Corporation is the correct answer because a corporation is a legal entity that is separate from its owners, and it must obtain a charter, also known as articles of incorporation, from the state(s) in which it operates. This charter grants the corporation certain rights and privileges, such as limited liability for its owners and the ability to enter into contracts and conduct business activities.

Resort pro shops that buy products from suppliers that are not the authorized distributors for the products' manufacturers are involved in the gray market. The gray market refers to the trade of goods through channels that are not authorized by the manufacturer. In this case, the resort pro shops are purchasing products from suppliers who are not authorized distributors, which means they are obtaining the products through unofficial channels. This can lead to potential issues such as warranty concerns, counterfeit products, or lack of manufacturer support.

The Days Inn lodging chain considers accessibility and interception when building properties, which are factors related to the appropriate location. By choosing a location that is easily accessible and strategically positioned to intercept potential customers, the chain ensures that their properties are in the right place to attract guests.

The type of distribution being demonstrated in this scenario is exclusive distribution. This is because the hotel manager is choosing to purchase a car from the only Lexus dealership in the area, indicating that the dealership has exclusive rights to distribute Lexus cars in that specific location.

Taking a physical inventory helps to determine whether the hotel gift shop has lost any of its stock. This is because during the inventory process, all the items in the shop are counted and compared to the records of what should be in stock. Any discrepancies between the physical count and the records indicate that some items may have been lost or misplaced. By identifying these losses, the hotel can take appropriate measures to prevent further losses and maintain accurate inventory records.

Hotel chain employees often do research and write proposals in order to provide recommendations. This is because they need to gather information, analyze data, and evaluate resources in order to make informed suggestions or decisions. By conducting research and writing proposals, they can present their findings and recommendations to management or stakeholders, helping them make informed choices and improve the operations or services of the hotel chain.

The opportunity cost of choosing the DVD player is dinner. This means that by choosing to spend the $50 on the DVD player, Justin is giving up the opportunity to have dinner at a hotel restaurant. Opportunity cost refers to the value of the next best alternative that is foregone when making a decision.