Breakthrough International Bible University - Conflict Management Exam

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Breakthrough International Bible University - Conflict Management Exam - Quiz

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.


Questions and Answers
  • 1. 

    The best conflict management style is…

    • A.

      The avoiding style

    • B.

      The problem-solving style

    • C.

      The bargaining style

    • D.

      The smoothing style

    Correct Answer
    B. The problem-solving style
    Explanation
    The problem-solving style is considered the best conflict management style because it focuses on finding a mutually beneficial solution to the conflict. This style encourages open communication, active listening, and collaboration between the parties involved. By addressing the underlying issues and working together to find a resolution, the problem-solving style promotes long-term harmony and satisfaction for all parties. It emphasizes cooperation and problem-solving skills rather than avoidance, bargaining, or smoothing, which may only provide temporary solutions or ignore the root causes of the conflict.

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  • 2. 

    When you experience conflict with someone else you should always remember to compromise.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When experiencing conflict with someone else, it is not always necessary or advisable to compromise. The approach to conflict resolution can vary depending on the situation and the individuals involved. In some cases, finding a compromise may be beneficial, but in others, it may be more appropriate to assert boundaries, communicate assertively, or seek a win-win solution. It is important to consider the specific circumstances and goals of the conflict before deciding on the best course of action.

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  • 3. 

    The first thing to do when resolving conflict with someone else is to…

    • A.

      Assertively but diplomatically state your perspective

    • B.

      Brainstorm possible solutions to the problem

    • C.

      Slap some sense into them

    • D.

      Listen to their perspective

    Correct Answer
    D. Listen to their perspective
    Explanation
    When resolving a conflict with someone else, it is important to listen to their perspective. This allows for better understanding of their point of view and can lead to a more effective resolution. By actively listening, one can demonstrate empathy and respect, which can help to de-escalate the conflict and foster open communication. It also creates an opportunity to find common ground and identify potential solutions that satisfy both parties' needs.

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  • 4. 

    The experience of conflict can sometimes clarify communication.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Conflict can often lead to misunderstandings and miscommunications between individuals or groups. However, when conflict is properly managed and resolved, it can actually improve communication. This is because conflict forces individuals to express their thoughts, concerns, and perspectives more clearly and directly. It encourages active listening and open dialogue, which can lead to a better understanding of each other's viewpoints. Through conflict, people may also learn to communicate more effectively, finding ways to express themselves assertively and constructively. Therefore, the experience of conflict can indeed clarify communication.

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  • 5. 

    When resolving conflict it is essential to make the most eye contact in which of the following circumstances:  

    • A.

      When you are brainstorming

    • B.

      When you are problem-solving

    • C.

      When you are listening

    • D.

      When you are assertively stating your point

    Correct Answer
    C. When you are listening
    Explanation
    When resolving conflict, making the most eye contact when listening is essential because it shows active engagement and attentiveness to the other person's perspective. By maintaining eye contact, you convey respect, understanding, and a willingness to hear their point of view. This can help create a conducive environment for open communication and finding a mutually agreeable solution. Eye contact demonstrates that you are fully present in the conversation and genuinely interested in understanding the other person's concerns, which can contribute to effective conflict resolution.

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  • 6. 

    One of the most critical skills in conflict resolution is problem-solving.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Problem-solving is indeed one of the most critical skills in conflict resolution. When conflicts arise, individuals need to be able to identify the underlying issues, gather information, generate potential solutions, and evaluate the best course of action. By effectively solving problems, individuals can address the root causes of conflicts and work towards mutually beneficial resolutions. This skill is essential in resolving conflicts in a constructive and productive manner, making the statement "True" accurate.

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  • 7. 

    You should use the forcing conflict management style when…

    • A.

      You need to arrive at a workable solution under time pressure

    • B.

      A creative solution is critical

    • C.

      Quick, decisive action is important

    • D.

      People need to work through their emotions surrounding the conflict

    Correct Answer
    C. Quick, decisive action is important
    Explanation
    The forcing conflict management style should be used when quick, decisive action is important. This style involves using your authority or power to resolve the conflict and make a decision without considering the opinions or concerns of others. In situations where time is limited and immediate action is necessary, using this style can help to expedite the resolution process and prevent further escalation of the conflict. It may not be the most collaborative or inclusive approach, but it can be effective in situations where a quick decision needs to be made.

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  • 8. 

    To discover the interests of the other person, the most useful question is to ask…

    • A.

      Why?

    • B.

      When?

    • C.

      What?

    • D.

      Who?

    Correct Answer
    A. Why?
    Explanation
    Asking "Why?" is the most useful question to discover the interests of the other person because it allows them to explain the reasons behind their interests. By asking why someone is interested in a particular topic or activity, you can gain a deeper understanding of their motivations, values, and personal experiences. This can help to establish a more meaningful and engaging conversation, as well as build a stronger connection with the other person.

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  • 9. 

    When experiencing conflict you can always build better relationships by learning to compromise on the issues.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Building better relationships does not always require compromising on the issues. While compromise can be a helpful approach in resolving conflicts, there are other strategies that can also be effective, such as active listening, open communication, empathy, and finding win-win solutions. Therefore, it is not always necessary to compromise in order to build better relationships.

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  • 10. 

    The conflict management styles that can get you into the most trouble are…

    • A.

      The avoiding style

    • B.

      The problem-solving style

    • C.

      The forcing style

    • D.

      The bargaining style

    Correct Answer(s)
    A. The avoiding style
    C. The forcing style
    Explanation
    The avoiding style and the forcing style can get you into the most trouble in conflict management. The avoiding style involves ignoring or avoiding the conflict altogether, which can lead to unresolved issues and build up resentment over time. The forcing style, on the other hand, involves using power and authority to impose your own solution without considering others' perspectives or needs. This can lead to hostility and resistance from others, worsening the conflict rather than resolving it.

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