Breakthrough International Bible University - Conflict Management Exam

10 Questions | Total Attempts: 56

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Breakthrough International Bible University - Conflict Management Exam

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.


Questions and Answers
  • 1. 
    The best conflict management style is…
    • A. 

      The avoiding style

    • B. 

      The problem-solving style

    • C. 

      The bargaining style

    • D. 

      The smoothing style

  • 2. 
    When you experience conflict with someone else you should always remember to compromise.
    • A. 

      True

    • B. 

      False

  • 3. 
    The first thing to do when resolving conflict with someone else is to…
    • A. 

      Assertively but diplomatically state your perspective

    • B. 

      Brainstorm possible solutions to the problem

    • C. 

      Slap some sense into them

    • D. 

      Listen to their perspective

  • 4. 
    The experience of conflict can sometimes clarify communication.
    • A. 

      True

    • B. 

      False

  • 5. 
    When resolving conflict it is essential to make the most eye contact in which of the following circumstances:  
    • A. 

      When you are brainstorming

    • B. 

      When you are problem-solving

    • C. 

      When you are listening

    • D. 

      When you are assertively stating your point

  • 6. 
    One of the most critical skills in conflict resolution is problem-solving.
    • A. 

      True

    • B. 

      False

  • 7. 
    You should use the forcing conflict management style when…
    • A. 

      You need to arrive at a workable solution under time pressure

    • B. 

      A creative solution is critical

    • C. 

      Quick, decisive action is important

    • D. 

      People need to work through their emotions surrounding the conflict

  • 8. 
    To discover the interests of the other person, the most useful question is to ask…
    • A. 

      Why?

    • B. 

      When?

    • C. 

      What?

    • D. 

      Who?

  • 9. 
    When experiencing conflict you can always build better relationships by learning to compromise on the issues.
    • A. 

      True

    • B. 

      False

  • 10. 
    The conflict management styles that can get you into the most trouble are…
    • A. 

      The avoiding style

    • B. 

      The problem-solving style

    • C. 

      The forcing style

    • D. 

      The bargaining style

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