Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
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False
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The avoiding style
The problem-solving style
The bargaining style
The smoothing style
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Assertively but diplomatically state your perspective
Brainstorm possible solutions to the problem
Slap some sense into them
Listen to their perspective
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When you are brainstorming
When you are problem-solving
When you are listening
When you are assertively stating your point
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Why?
When?
What?
Who?
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False
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False
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You need to arrive at a workable solution under time pressure
A creative solution is critical
Quick, decisive action is important
People need to work through their emotions surrounding the conflict
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The avoiding style
The problem-solving style
The forcing style
The bargaining style
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