Conflict Management Quiz To Test Your Knowledge
(140).jpg "Conflict Management Quiz To Test Your Knowledge")
Do you know everything about conflict management? You can take this conflict management quiz to check how much do you know about conflict management skills. Conflict management is all about identifying and handling any conflicts fairly and efficiently. This quiz is all about conflict management, and taking up this quiz will surely help you increase your knowledge. Play the quiz and try to answer more and more questions correctly for a perfect score! All the best, and don't forget to share your result!
- 1.The best conflict management style is
- A.
The avoiding style.
- B.
The problem-solving style.
- C.
The bargaining style.
- D.
The smoothing style.
- 2.When you experience conflict with someone else, you should always remember to compromise.
- A.
True
- B.
False
- 3.The first thing to do when resolving conflict with someone else is to
- A.
Assertively but diplomatically state your perspective.
- B.
Brainstorm possible solutions to the problem.
- C.
Slap some sense into them.
- D.
Listen to their perspective.
- 4.The experience of conflict can sometimes clarify communication.
- A.
True
- B.
False
- 5.When resolving conflict, it is essential to make the most eye contact in which of the following circumstances:
- A.
When you are brainstorming.
- B.
When you are problem-solving.
- C.
When you are listening.
- D.
When you are assertively stating your point.
- 6.One of the most critical skills in conflict resolution is problem-solving.
- A.
True
- B.
False
- 7.You should use the forcing conflict management style when
- A.
You need to arrive at a workable solution under time pressure.
- B.
A creative solution is critical.
- C.
Quick, decisive action is important.
- D.
People need to work through their emotions surrounding the conflict.
- 8.To discover the interests of the other person, the most useful question is to ask
- A.
Why?
- B.
When?
- C.
What?
- D.
Who?
- 9.When experiencing conflict, you can always build better relationships by learning to compromise on the issues.
- A.
True
- B.
False
- 10.The conflict management styles that can get you into the most trouble are
- A.
The avoiding style.
- B.
The problem-solving style.
- C.
The forcing style.
- D.
The bargaining style.
Questions: 5 | Attempts: 1456 | Last updated: Jul 23, 2021
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Sample QuestionAn angry customer's comments should be taken personally, because they are mad at you.
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Sample QuestionWhich statement about conflict is false?
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Sample QuestionCooperating with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)
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