Conflict Management Quiz
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(140).jpg "Conflict Management Quiz")
This is a quick quiz to help you test your understanding of conflict management skills. The answers can all be found in the materials you received in the workshop. Good luck!
- 1.The best conflict management style is…
- A.
The avoiding style
- B.
The problem-solving style
- C.
The bargaining style
- D.
The smoothing style
- 2.When you experience conflict with someone else you should always remember to compromise.
- A.
True
- B.
False
- 3.The first thing to do when resolving conflict with someone else is to…
- A.
Assertively but diplomatically state your perspective
- B.
Brainstorm possible solutions to the problem
- C.
Slap some sense into them
- D.
Listen to their perspective
- 4.The experience of conflict can sometimes clarify communication.
- A.
True
- B.
False
- 5.When resolving conflict it is essential to make the most eye contact in which of the following circumstances:
- A.
When you are brainstorming
- B.
When you are problem-solving
- C.
When you are listening
- D.
When you are assertively stating your point
- 6.One of the most critical skills in conflict resolution is problem-solving.
- A.
True
- B.
False
- 7.You should use the forcing conflict management style when…
- A.
You need to arrive at a workable solution under time pressure
- B.
A creative solution is critical
- C.
Quick, decisive action is important
- D.
People need to work through their emotions surrounding the conflict
- 8.To discover the interests of the other person, the most useful question is to ask…
- A.
Why?
- B.
When?
- C.
What?
- D.
Who?
- 9.When experiencing conflict you can always build better relationships by learning to compromise on the issues.
- A.
True
- B.
False
- 10.The conflict management styles that can get you into the most trouble are…
- A.
The avoiding style
- B.
The problem-solving style
- C.
The forcing style
- D.
The bargaining style
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