Breakthrough Intl Bible University - Conflict Management - Exam 2

10 Questions | Total Attempts: 201

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Breakthrough Intl Bible University - Conflict Management - Exam 2 - Quiz

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.


Questions and Answers
  • 1. 
    In a conflict situation, listening to the opposition is not difficult.
    • A. 

      True

    • B. 

      False

  • 2. 
    Negotiation is a complex form of communication.
    • A. 

      True

    • B. 

      False

  • 3. 
    Listening is different in an atmosphere of anxiety or threat.
    • A. 

      True

    • B. 

      False

  • 4. 
    Crucial discussions in a third language will exhaust the listener and cause resentment.
    • A. 

      True

    • B. 

      False

  • 5. 
    Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of:  (Select three)
    • A. 

      Attitudes

    • B. 

      Age

    • C. 

      Values

    • D. 

      Expectations

    • E. 

      Physical appearance

  • 6. 
    Empathic listening is possibly the most second most important skill a successful negotiator can have.
    • A. 

      True

    • B. 

      False

  • 7. 
    Listening should be passive, not active.
    • A. 

      True

    • B. 

      False

  • 8. 
    Traps for listeners include:  (Select four)
    • A. 

      Taking notes

    • B. 

      Half truths

    • C. 

      Name calling

    • D. 

      Asking questions

    • E. 

      Claiming support

    • F. 

      Predicting outcomes

  • 9. 
    Effective listening is the foundation stone of the negotiation and conflict resolution process.
    • A. 

      True

    • B. 

      False

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