Conflict Management - Qp2
10 Questions
| Total Attempts: 278
Questions and Answers
- 1.In a conflict situation, listening to the opposition is not difficult.
- A.
True
- B.
False
- 2.Negotiation is a complex form of communication.
- A.
True
- B.
False
- 3.Listening is different in an atmosphere of anxiety or threat.
- A.
True
- B.
False
- 4.Crucial discussions in a third language will exhaust the listener and cause resentment.
- A.
True
- B.
False
- 5.Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of: (Select three)
- A.
Attitudes
- B.
Age
- C.
Values
- D.
Expectations
- E.
Physical appearance
- 6.Empathic listening is possibly the most second most important skill a successful negotiator can have.
- A.
True
- B.
False
- 7.Listening should be passive, not active.
- A.
True
- B.
False
- 8.Traps for listeners include: (Select four)
- A.
Taking notes
- B.
Half truths
- C.
Name calling
- D.
Asking questions
- E.
Claiming support
- F.
Predicting outcomes
- 9.Effective listening is the foundation stone of the negotiation and conflict resolution process.
- A.
True
- B.
False
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