Conflict Management - Qp2

10 Questions | Total Attempts: 278

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Conflict Management Quizzes & Trivia

Questions and Answers
  • 1. 
    In a conflict situation, listening to the opposition is not difficult.
    • A. 

      True

    • B. 

      False

  • 2. 
    Negotiation is a complex form of communication.
    • A. 

      True

    • B. 

      False

  • 3. 
    Listening is different in an atmosphere of anxiety or threat.
    • A. 

      True

    • B. 

      False

  • 4. 
    Crucial discussions in a third language will exhaust the listener and cause resentment.
    • A. 

      True

    • B. 

      False

  • 5. 
    Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of:  (Select three)
    • A. 

      Attitudes

    • B. 

      Age

    • C. 

      Values

    • D. 

      Expectations

    • E. 

      Physical appearance

  • 6. 
    Empathic listening is possibly the most second most important skill a successful negotiator can have.
    • A. 

      True

    • B. 

      False

  • 7. 
    Listening should be passive, not active.
    • A. 

      True

    • B. 

      False

  • 8. 
    Traps for listeners include:  (Select four)
    • A. 

      Taking notes

    • B. 

      Half truths

    • C. 

      Name calling

    • D. 

      Asking questions

    • E. 

      Claiming support

    • F. 

      Predicting outcomes

  • 9. 
    Effective listening is the foundation stone of the negotiation and conflict resolution process.
    • A. 

      True

    • B. 

      False

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