Conflict Management - Qp4

10 Questions | Total Attempts: 288

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Conflict Management Quizzes & Trivia

Questions and Answers
  • 1. 
    Mediation requires different skills to negotiation.
    • A. 

      True

    • B. 

      False

  • 2. 
    Mediation is an involuntary process for settling disputes or resolving conflict.
    • A. 

      True

    • B. 

      False

  • 3. 
    Here are some of the conditions that would need intervention in a conflict situation:  (Select four)
    • A. 

      Decreased tension and polarisation

    • B. 

      Deteriorating lines of communication

    • C. 

      Inaccessibility of officials

    • D. 

      Greater media attention

    • E. 

      Designation of scapegoats

    • F. 

      A decrease of law enforcement

  • 4. 
    Conflict intervention is the conscious and systematic entering into a conflict situation by an outside party or parties whose goal is to influence the conflict in a direction the intervenor believes desirable.
    • A. 

      True

    • B. 

      False

  • 5. 
    If you show undue bias the secondary problem will be intensified and distrust will occur.
    • A. 

      True

    • B. 

      False

  • 6. 
    If the initial conflict level is very high it is unlikely that the first open session will provide sufficient material for you to work on a written agreement.
    • A. 

      True

    • B. 

      False

  • 7. 
    The third open session aims to reach consensus.
    • A. 

      True

    • B. 

      False

  • 8. 
    A few brief and practical suggestions about conflict management during negotiation includes: (Select four)
    • A. 

      Do not be afraid of emotions; understand their positive value.

    • B. 

      Remind the parties of the guidelines firmly whenever necessary.

    • C. 

      Ignore large interruptions

    • D. 

      If necessary, be firm and direct; ask them if they wish to continue

    • E. 

      Adjourn the meeting and talk again with each party privately

    • F. 

      Do not use interruptions when appropriate

  • 9. 
    The mediator should always try to create a warm and trusting environment,  project an interest in the parties’ problems, and project impartiality. 
    • A. 

      True

    • B. 

      False

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