Conflict Management - Qp4
10 Questions
| Total Attempts: 288
Questions and Answers
- 1.Mediation requires different skills to negotiation.
- A.
True
- B.
False
- 2.Mediation is an involuntary process for settling disputes or resolving conflict.
- A.
True
- B.
False
- 3.Here are some of the conditions that would need intervention in a conflict situation: (Select four)
- A.
Decreased tension and polarisation
- B.
Deteriorating lines of communication
- C.
Inaccessibility of officials
- D.
Greater media attention
- E.
Designation of scapegoats
- F.
A decrease of law enforcement
- 4.Conflict intervention is the conscious and systematic entering into a conflict situation by an outside party or parties whose goal is to influence the conflict in a direction the intervenor believes desirable.
- A.
True
- B.
False
- 5.If you show undue bias the secondary problem will be intensified and distrust will occur.
- A.
True
- B.
False
- 6.If the initial conflict level is very high it is unlikely that the first open session will provide sufficient material for you to work on a written agreement.
- A.
True
- B.
False
- 7.The third open session aims to reach consensus.
- A.
True
- B.
False
- 8.A few brief and practical suggestions about conflict management during negotiation includes: (Select four)
- A.
Do not be afraid of emotions; understand their positive value.
- B.
Remind the parties of the guidelines firmly whenever necessary.
- C.
Ignore large interruptions
- D.
If necessary, be firm and direct; ask them if they wish to continue
- E.
Adjourn the meeting and talk again with each party privately
- F.
Do not use interruptions when appropriate
- 9.The mediator should always try to create a warm and trusting environment, project an interest in the parties’ problems, and project impartiality.
- A.
True
- B.
False
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