True
False
True
False
Decreased tension and polarisation
Deteriorating lines of communication
Inaccessibility of officials
Greater media attention
Designation of scapegoats
A decrease of law enforcement
True
False
True
False
True
False
True
False
Do not be afraid of emotions; understand their positive value.
Remind the parties of the guidelines firmly whenever necessary.
Ignore large interruptions
If necessary, be firm and direct; ask them if they wish to continue
Adjourn the meeting and talk again with each party privately
Do not use interruptions when appropriate
True
False
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