Conflict Management - Qp4

10 Questions | By Jacksonmatthews | Updated: Mar 20, 2022 | Attempts: 354

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Questions and Answers

1.

Mediation requires different skills to negotiation.
- A.
  
  True
- B.
  
  False
2.

Mediation is an involuntary process for settling disputes or resolving conflict.
- A.
  
  True
- B.
  
  False
3.

Here are some of the conditions that would need intervention in a conflict situation: (Select four)
- A.
  
  Decreased tension and polarisation
- B.
  
  Deteriorating lines of communication
- C.
  
  Inaccessibility of officials
- D.
  
  Greater media attention
- E.
  
  Designation of scapegoats
- F.
  
  A decrease of law enforcement
4.

Conflict intervention is the conscious and systematic entering into a conflict situation by an outside party or parties whose goal is to influence the conflict in a direction the intervenor believes desirable.
- A.
  
  True
- B.
  
  False
5.

If you show undue bias the secondary problem will be intensified and distrust will occur.
- A.
  
  True
- B.
  
  False
6.

If the initial conflict level is very high it is unlikely that the first open session will provide sufficient material for you to work on a written agreement.
- A.
  
  True
- B.
  
  False
7.

The third open session aims to reach consensus.
- A.
  
  True
- B.
  
  False
8.

A few brief and practical suggestions about conflict management during negotiation includes: (Select four)
- A.
  
  Do not be afraid of emotions; understand their positive value.
- B.
  
  Remind the parties of the guidelines firmly whenever necessary.
- C.
  
  Ignore large interruptions
- D.
  
  If necessary, be firm and direct; ask them if they wish to continue
- E.
  
  Adjourn the meeting and talk again with each party privately
- F.
  
  Do not use interruptions when appropriate
9.

The mediator should always try to create a warm and trusting environment, project an interest in the parties’ problems, and project impartiality.
- A.
  
  True
- B.
  
  False