Mediation And Conflict Resolution Quiz

15 Questions | By Pavitra | Updated: May 25, 2022 | Attempts: 291

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Mediation And Conflict Resolution Quiz - Quiz

Conflicts are common at workplaces. A good employee is one who knows how to overcome them. Let's test your skills with the 'mediation and conflict resolution quiz' that we've designed below. People with good conflict management skills often become excellent managers and are able to manage difficult personalities from a place of empathy. Do you think you're one such person? Let's find out how good an understanding you have on this topic with this amazing quiz that we have here.

Questions and Answers

1.

What is conflict resolution?
- A.
  
  The process by which two or more parties reach a peaceful resolution to a dispute.
- B.
  
  The process by which two or more parties try to solve a business related problem at a workplace.
- C.
  
  The process by which people try to complete their pending business goals.
- D.
  
  None of the above
2.

It is believed that empathy and ________ skills are indicators of an individual who handles conflicts professionally.
- A.
  
  Writing
- B.
  
  Listening
- C.
  
  Speaking
- D.
  
  Working
3.

Which of the following options is NOT a direct method to solve intergroup conflicts?
- A.
  
  Dynamism
- B.
  
  Stress Management
- C.
  
  Persuasion
- D.
  
  Impartiality
4.

Third-party usually helps, clarifies, and grounds each disputing party's alternatives to the agreement in _______.
- A.
  
  Negotiation
- B.
  
  Litigation
- C.
  
  Reality testing
- D.
  
  Persuasion
5.

What is intergroup conflict?
- A.
  
  The conflict that takes place among the management staff of a company
- B.
  
  The conflict that happens between the senior staff of the company
- C.
  
  The conflict that happens between the inside and outside staff of an organization.
- D.
  
  The conflict that arises between the hiring staff and new employee
6.

Name the conflict resolution method wherein a neutral third party serves as a judge who makes decisions to end the dispute.
- A.
  
  Negotiation
- B.
  
  Litigation
- C.
  
  Arbitration
- D.
  
  None of the above
7.

Mr. Smith, a manager helps the rival subordinates in his team to identify mutually agreeable changes in behavior. Identify the conflict resolution skill used by him.
- A.
  
  Mediation skills
- B.
  
  Conflict avoidance
- C.
  
  Negotiation
- D.
  
  Litigation
8.

The disagreement or conflict that happen over the procedures or methods the team should use for completing its task is termed as the ________ conflict.
- A.
  
  Process conflict
- B.
  
  Relationship conflict
- C.
  
  Traditional conflict
- D.
  
  Intergroup conflict
9.

A _______ occurs when solutions are found that both parties are partially satisfied with.
- A.
  
  Mediation
- B.
  
  Compromise
- C.
  
  Arbitration
- D.
  
  Litigation
10.

The type of conflict happening between friends, siblings or co-workers is called _________.
- A.
  
  Relationship conflict
- B.
  
  Task conflict
- C.
  
  Process conflict
- D.
  
  None of the above
11.

Which of the following is NOT a conflict resolution technique?
- A.
  
  Avoiding
- B.
  
  Collaborating
- C.
  
  Appointing
- D.
  
  Compromising
12.

The disagreement and discord between employers and employees is termed as ________.
- A.
  
  Task conflict
- B.
  
  Industrial unrest
- C.
  
  Process conflict
- D.
  
  Personal conflict
13.

An informal and flexible dispute resolution process is called _______.
- A.
  
  Resolution
- B.
  
  Mediation
- C.
  
  Meditation
- D.
  
  Management
14.

_______ is an act of communication and attempts that are done to resolve conflict through various formats.
- A.
  
  Compromise
- B.
  
  Forcing
- C.
  
  Problem-solving
- D.
  
  None of the above
15.

Name the conflict resolution method that imposes a solution on conflicting parties.
- A.
  
  Arbitration
- B.
  
  Forcing
- C.
  
  Litigation
- D.
  
  Mediation