Conflict Resolution Quiz Questions And Answers

10 Questions | Total Attempts: 2229

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Conflict Resolution Quiz Questions And Answers - Quiz

Conflicts are inevitable in the workplace, but it's essential to get proper resolutions. Our conflict resolution quiz with informative questions and answers is designed to shed light on the nuances of workplace conflicts. Take this quiz to test your awareness of your workplace conflict management skills. Do you believe you have excellent conflict management skills? Just answer a few simple questions on our quiz and get your results immediately. We wish you good luck!


Questions and Answers
  • 1. 
    An angry customer's comments should be taken personally, because they are mad at you.
    • A. 

      True

    • B. 

      False

  • 2. 
    What Conflict Outcome is most desirable?
    • A. 

      You Win - They Lose

    • B. 

      You Win - They Win

    • C. 

      You Lose - They Lose

    • D. 

      You Lose - They Win

  • 3. 
    Who should take the responsibility to resolve the customer's complaint?
    • A. 

      The Manager

    • B. 

      The cashier

    • C. 

      The Operations Manager

    • D. 

      The General Manager

    • E. 

      You

  • 4. 
    What is the acronym used in Lanier's approach to customer service and what does it stand for?
    • A. 

      G.S.S. -- Give, Serve, Send

    • B. 

      G.S.G. -- Greet, Serve, Goodbye

    • C. 

      G.S.S. -- Greet, Serve, Send

    • D. 

      G.A.S. -- Give Away the Store

  • 5. 
    What Leadership Standard applies to this module?
    • A. 

      Show initiative

    • B. 

      Establishes leadership credibility

    • C. 

      Ensures customer service

    • D. 

      Treats others fairly

  • 6. 
    Which of the following conflict resolution strategies are essential for healthy conflict management?
    • A. 

      Defining the conflict & understanding underlying issues.

    • B. 

      Identifying the needs of the people involved. 

    • C. 

      Brainstorming on solutions and collective implementation.

    • D. 

      All of the above.

  • 7. 
    Calling in sick to avoid interacting with a problematic individual from the company is a form of which type of conflict management?
    • A. 

      Collaborating

    • B. 

      Avoiding

    • C. 

      Accommodating

    • D. 

      Compromising

  • 8. 
    Which of the following is an example of workplace conflict. 
    • A. 

      Creative Idea Conflict

    • B. 

      Leadership Conflicts

    • C. 

      Personality-Based Conflicts

    • D. 

      All of the above.

  • 9. 
    How can you resolve personality based conflicts in workspace?
    • A. 

      By avoiding talking about it.

    • B. 

      By actively talking about it & coming to a solution that is agreed upon both the parties.

    • C. 

      By fighting about it.

    • D. 

      By giving the higher authority the power to do whatever they want.

  • 10. 
    Where would you go if you have a workplace conflict? 
    • A. 

      To the CEO

    • B. 

      To the finance department

    • C. 

      To the HR department

    • D. 

      To the marketing team.

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