Conflict Resolution -day 4
5 Questions
| Total Attempts: 187
Quiz on Conflict Resolution - Day 4 - SAPA Conference Fy 13
Questions and Answers
- 1.Conflict may be I. Cooperative II. Competitive
- A.
I only
- B.
II only
- C.
Both I and II
- D.
Neither I nor II
- 2.Which of the following conflict resolution techniques places another’s needs first ?
- A.
Accommodation
- B.
Compromise
- C.
Collaboration
- D.
Avoidance
- 3.Auditor 1 and auditor 2 are working on similar projects. After looking at Auditor 2’s work, Auditor 1 inform Auditor 2 that Auditor 2’s project contains many error and is not acceptable. Auditor 1 discusses with auditor 2 ways to improve to prevent the errors from happening again. Auditor 2 acknowledges the mistakes and vows to work harder. Auditor 2 listens to auditor’s 1 suggestions, corrects the errors on the current project, and returns a high-quality project. This is an example of:
- A.
Cooperative conflict
- B.
Competitive conflict
- C.
Destructive conflict
- D.
None of the answers are correct.
- 4.Which level of conflict that do not need the interference from mediator ?
- A.
High level conflict
- B.
Mid level conflict
- C.
Low level conflict
- D.
Low and mid level of conflict
- 5.Below are the tips that we can use to face an aggressive client, except :
- A.
Escalate procedure
- B.
Provoked to do inappropriate action
- C.
Aware emotional behavior
- D.
Remember the verse
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