Conflict Resolution -day 4

5 Questions | Total Attempts: 187

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Dispute Resolution Quizzes & Trivia

Quiz on Conflict Resolution - Day 4 - SAPA Conference Fy 13


Questions and Answers
  • 1. 
     Conflict may be I. Cooperative II. Competitive
    • A. 

      I only

    • B. 

      II only

    • C. 

      Both I and II

    • D. 

      Neither I nor II

  • 2. 
    Which of the following conflict resolution techniques places another’s needs first ?
    • A. 

      Accommodation

    • B. 

      Compromise

    • C. 

      Collaboration

    • D. 

      Avoidance

  • 3. 
    Auditor 1 and auditor 2 are working on similar projects.  After looking at Auditor 2’s work, Auditor 1 inform Auditor 2 that Auditor 2’s project contains many error and is not acceptable.  Auditor 1 discusses with auditor 2 ways to improve to prevent the errors from happening again. Auditor 2 acknowledges the mistakes and vows to work harder. Auditor 2 listens to auditor’s 1 suggestions, corrects the errors on the current project, and returns a high-quality project. This is an example of:
    • A. 

      Cooperative conflict

    • B. 

      Competitive conflict

    • C. 

      Destructive conflict

    • D. 

      None of the answers are correct.

  • 4. 
    Which level of conflict that do not need the interference from mediator ?
    • A. 

      High level conflict

    • B. 

      Mid level conflict

    • C. 

      Low level conflict

    • D. 

      Low and mid level of conflict

  • 5. 
    Below are the tips that we can use to face an aggressive client, except :
    • A. 

      Escalate procedure

    • B. 

      Provoked to do inappropriate action

    • C. 

      Aware emotional behavior

    • D. 

      Remember the verse

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