CoNFLict Resolution -day 4

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Markg23
M
Markg23
Community Contributor
Quizzes Created: 10 | Total Attempts: 3,202
| Attempts: 386
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/5 Questions

     Conflict may be I. Cooperative II. Competitive

    • I only
    • II only
    • Both I and II
    • Neither I nor II
Please wait...
About This Quiz

Quiz on Conflict Resolution - Day 4 - SAPA Conference Fy 13

Conflict Management Quizzes & Trivia

Quiz Preview

  • 2. 

    Auditor 1 and auditor 2 are working on similar projects.  After looking at Auditor 2’s work, Auditor 1 inform Auditor 2 that Auditor 2’s project contains many error and is not acceptable.  Auditor 1 discusses with auditor 2 ways to improve to prevent the errors from happening again. Auditor 2 acknowledges the mistakes and vows to work harder. Auditor 2 listens to auditor’s 1 suggestions, corrects the errors on the current project, and returns a high-quality project. This is an example of:

    • Cooperative conflict

    • Competitive conflict

    • Destructive conflict

    • None of the answers are correct.

    Correct Answer
    A. Cooperative conflict
    Explanation
    This scenario demonstrates cooperative conflict because Auditor 1 and Auditor 2 are working together to address the errors in Auditor 2's project and find ways to prevent them in the future. Auditor 1 provides suggestions and feedback, and Auditor 2 acknowledges the mistakes and vows to improve. This shows a willingness to collaborate and resolve the conflict in a constructive manner, leading to a high-quality project in the end.

    Rate this question:

  • 3. 

    Which level of conflict that do not need the interference from mediator ?

    • High level conflict

    • Mid level conflict

    • Low level conflict

    • Low and mid level of conflict

    Correct Answer
    A. Low level conflict
    Explanation
    Low level conflict does not require the interference from a mediator because it is considered to be a minor disagreement or misunderstanding that can be resolved through open communication and dialogue between the parties involved. It does not pose a significant threat to the relationship or the overall functioning of the group or organization. Therefore, a mediator's involvement is not necessary in such cases.

    Rate this question:

  • 4. 

    Which of the following conflict resolution techniques places another’s needs first ?

    • Accommodation

    • Compromise

    • Collaboration

    • Avoidance

    Correct Answer
    A. Accommodation
    Explanation
    Accommodation is a conflict resolution technique that places another person's needs and concerns above one's own. It involves being cooperative and willing to make sacrifices in order to reach a resolution that satisfies the other party. This technique is often used when preserving relationships and maintaining harmony is more important than achieving personal goals or objectives. In accommodation, individuals prioritize empathy and understanding, allowing them to find common ground and resolve conflicts amicably.

    Rate this question:

  • 5. 

    Below are the tips that we can use to face an aggressive client, except :

    • Escalate procedure

    • Provoked to do inappropriate action

    • Aware emotional behavior

    • Remember the verse

    Correct Answer
    A. Provoked to do inappropriate action
    Explanation
    When facing an aggressive client, it is important to remain calm and composed, and not let ourselves be provoked into taking inappropriate actions. Instead, we should focus on de-escalating the situation and finding a solution that satisfies both parties. Being aware of our emotional behavior and remembering the verse (possibly referring to a mantra or positive affirmation) can help us maintain our composure and handle the situation professionally. However, provoking the client to do inappropriate actions would only worsen the situation and is not a recommended approach.

    Rate this question:

Quiz Review Timeline (Updated): Mar 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 28, 2013
    Quiz Created by
    Markg23
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.