CoNFLict Resolution -day 4

Conflict can be both cooperative and competitive. Cooperative conflict refers to situations where individuals or groups work together to find a mutually beneficial solution. This type of conflict often involves open communication, collaboration, and compromise. On the other hand, competitive conflict occurs when individuals or groups compete against each other to achieve their own goals, often at the expense of others. This type of conflict can be characterized by aggression, rivalry, and a win-lose mentality. Therefore, both cooperative and competitive conflict exist and can be observed in various contexts and relationships.

This scenario demonstrates cooperative conflict because Auditor 1 and Auditor 2 are working together to address the errors in Auditor 2's project and find ways to prevent them in the future. Auditor 1 provides suggestions and feedback, and Auditor 2 acknowledges the mistakes and vows to improve. This shows a willingness to collaborate and resolve the conflict in a constructive manner, leading to a high-quality project in the end.

Low level conflict does not require the interference from a mediator because it is considered to be a minor disagreement or misunderstanding that can be resolved through open communication and dialogue between the parties involved. It does not pose a significant threat to the relationship or the overall functioning of the group or organization. Therefore, a mediator's involvement is not necessary in such cases.

Accommodation is a conflict resolution technique that places another person's needs and concerns above one's own. It involves being cooperative and willing to make sacrifices in order to reach a resolution that satisfies the other party. This technique is often used when preserving relationships and maintaining harmony is more important than achieving personal goals or objectives. In accommodation, individuals prioritize empathy and understanding, allowing them to find common ground and resolve conflicts amicably.

When facing an aggressive client, it is important to remain calm and composed, and not let ourselves be provoked into taking inappropriate actions. Instead, we should focus on de-escalating the situation and finding a solution that satisfies both parties. Being aware of our emotional behavior and remembering the verse (possibly referring to a mantra or positive affirmation) can help us maintain our composure and handle the situation professionally. However, provoking the client to do inappropriate actions would only worsen the situation and is not a recommended approach.