ACSP Practice Exam: Quiz!

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1. Which tool lets you search log files? 

Explanation

Console is the correct answer because it is a tool that allows users to search log files. It is a built-in application on macOS that provides a graphical interface for viewing and analyzing system logs. With Console, users can easily search for specific information within log files, helping them troubleshoot issues, monitor system activity, and track events and errors.

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About This Quiz
ACSP Practice Exam: Quiz! - Quiz

The ACSP Quiz iWant assesses knowledge on Mac OS X system maintenance, including disk repair, service discovery, user preferences, and password resetting. It is tailored for users preparing for the Apple Certified Support Professional certification.

2. How do you start up an OS X Mountain Lion computer in Safe Mode? 

Explanation

To start up an OS X Mountain Lion computer in Safe Mode, you need to hold down the Shift key during startup. This will prevent certain software and startup items from loading, allowing you to troubleshoot and fix any issues with your computer. It is a common method used to diagnose and resolve problems with the operating system.

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3. In OS X Mountain Lion, Safe Boot ________.

Explanation

Safe Boot in OS X Mountain Lion facilitates troubleshooting by preventing the loading of third-party components in the operating system at startup. This means that when the system is started in Safe Boot mode, only essential system components are loaded, which can help identify and resolve any issues caused by third-party software or drivers. This can be useful in troubleshooting software conflicts or other problems that may arise during normal startup.

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4. Which of these files will Time Machine, by default, NOT back up? 

Explanation

Time Machine, by default, will not back up any file in the Trash. The Trash is a temporary storage location for files that have been deleted by the user. Since these files are already considered as deleted and no longer needed, Time Machine does not include them in its backup process. Therefore, any file in the Trash will not be backed up by Time Machine.

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5. Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?

Explanation

The Mail application in OS X Mountain Lion supports Exchange Web Services along with IMAP, POP, and SMTP. Exchange Web Services is a protocol developed by Microsoft that allows access to mailbox data on an Exchange server. This protocol enables features such as syncing emails, calendars, and contacts between the Mail application and an Exchange server.

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6. If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.

Explanation

If the recovery key for a FileVault-encrypted volume is not stored with Apple and both the FileVault-enabled account passwords and the recovery key are lost, there is no possible way to recover the user data on that volume. This means that the statement "True" is correct.

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7. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.  An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account.  Which procedure will let you reset his password?

Explanation

The correct procedure to reset Bill Sykes' password is to restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password. This option allows the user to access the recovery tools and utilities specifically designed for resetting passwords, ensuring a secure and effective password reset process.

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8. An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account.Which procedure will let you reset his password?

Explanation

To reset Bill Sykes' password, the correct procedure is to restart the Mac from the OS X Recovery partition. Then, open Terminal from the Utilities menu and type "resetpassword" before pressing Return. This will open the Reset Password utility, allowing you to reset Bill Sykes' password.

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9. You are logged into a MacBook Pro as a standard user.How can you display the OS X Mountain Lion build number?

Explanation

The correct answer is to choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed. This option allows the user to access the system information and find the build number of the OS X Mountain Lion.

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10. How do you start up an OS X Mountain Lion computer in single-user mode?

Explanation

To start up an OS X Mountain Lion computer in single-user mode, you need to hold down the Command-S keys while the computer restarts. This key combination triggers the computer to boot into a special mode that allows you to access the command line interface and perform troubleshooting tasks.

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11. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out.

Explanation

Enabling the Guest account for login allows anyone to log in and use Safari without needing a personal account. The Guest account is a temporary account that does not save any data, including browser history, after users log out. This ensures that the Safari browser history will not remain on the computer, maintaining privacy for users.

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12. Which OS X Mountain Lion tool can help you create a strong password? 

Explanation

The correct answer is Password Assistant, accessible from Users & Groups preferences. This tool in OS X Mountain Lion can assist in creating a strong password.

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13. Which dynamic service discovery protocol does OS X use to discover devices on a network? 

Explanation

OS X uses the Bonjour dynamic service discovery protocol to discover devices on a network. Bonjour is a zero-configuration networking protocol developed by Apple, which allows devices to automatically discover and connect to each other without the need for manual configuration. It is commonly used for finding printers, file-sharing servers, and other network services on a local network.

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14. You want to delete several applications by dragging them to the Trash.What fact should you be aware of?

Explanation

When deleting applications by dragging them to the Trash, it is important to be aware that some applications install files outside the Applications folder. This means that simply dragging the app to the Trash may not remove all of its files.

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15. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

Explanation

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16. Which IP address could a Mac assign to itself if no DHCP services were available on the network? 

Explanation

If no DHCP services were available on the network, a Mac could assign itself an IP address in the range of 169.254.0.0 to 169.254.255.255. This range is reserved for Automatic Private IP Addressing (APIPA). APIPA allows devices to assign themselves a unique IP address when they cannot obtain one from a DHCP server. Therefore, the correct answer is 169.254.100.100.

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17. Review the screenshot of a portion of the Disk Utility application window, and then answer the question below.   Which statement best describes the selected in the screenshot above? 

Explanation

The selected item in the screenshot is identified as "disk0s2" and is labeled as a "partition". This indicates that it is a separate section or division on the hard disk. Therefore, the statement "It is one of three partitions on a hard disk" best describes the selected item.

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18. An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network.How can you specify which interface the Mac will use to access the Internet?

Explanation

By using the Set Service Order action to move the preferred interface to the top of the Service Order list, the Mac will prioritize that interface for accessing the internet. This means that when the computer needs to connect to the internet, it will first try to use the preferred interface before considering the other interfaces. This allows the user to specify which interface the Mac will use to access the internet, ensuring a consistent and desired connection.

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19. Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

Explanation

Before configuring the VPN software on an OS X computer to access the corporate network, it is important to know if the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec. This information is crucial because the VPN software on the OS X computer needs to be compatible with the protocols supported by the corporate VPN server in order to establish a secure connection and access the corporate network.

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20. How can you find out which application the Finder will use to open a specific document?

Explanation

To find out which application the Finder will use to open a specific document, you need to select the document icon in the Finder. Then, choose Get Info from the File menu. In the Info window, click the disclosure triangle next to "Open with" to reveal the selected application in the pop-up menu. This will show you the application that is set as the default for opening that specific document.

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21. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

Explanation

Traceroute is a network diagnostic tool that can help troubleshoot connectivity issues. It works by sending out packets and recording the time it takes for each packet to reach the destination. By doing so, it can identify the routers that the packets pass through and measure their responsiveness. If there is a connectivity issue, traceroute can pinpoint the specific router that is causing the problem. Therefore, in this scenario, using traceroute can help determine if each of the reachable routers between the computer and the web server are responsive, potentially identifying the source of the connection problem.

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22. What is a valid reason to start up a Mac in verbose mode? 

Explanation

Starting up a Mac in verbose mode allows users to view the detailed startup process. This can be useful for troubleshooting purposes, as it provides information about each step of the startup sequence. By viewing the startup process details, users can identify any potential issues or errors that may be occurring during the startup process and take appropriate actions to resolve them.

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23. Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

Explanation

To retrieve a file from a Time Machine backup on an external hard disk connected to your Mac, you need to open Time Machine, use the timeline to navigate to the specific date and time when the file was backed up, select the file you want to retrieve, and then click on the "Restore" button. This process allows you to access and restore the desired file from the Time Machine backup.

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24. Migration Assistant is open on a Mac with OS X Mountain Lion installed. It CANNOT migrate user files from ________.

Explanation

Migration Assistant on a Mac with OS X Mountain Lion installed cannot migrate user files from an archive stored on iCloud.

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25. In the screenshot below, click the icon of the OS X Mountain Lion System Preferences pane where you can disable the feature that restores windows when apps are reopened. 

Explanation

The correct answer is "General". In the System Preferences pane of OS X Mountain Lion, the General tab allows users to customize various general settings for their system. One of the options in the General tab is the feature that restores windows when apps are reopened. By disabling this feature, users can prevent apps from reopening their previously opened windows when they are launched again.

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26. Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

Explanation

To repair the hard disk when the Mac is started up from its OS X Recovery partition, you need to select Disk Utility in the OS X Utilities window. Then, click on Continue and select the hard disk that needs to be repaired. Finally, click on Repair Disk to initiate the repair process. This procedure allows you to access the necessary tools and options within the OS X Recovery partition to fix any issues with the hard disk.

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27. In OS X, Disk Utility can create file archives in which format? 

Explanation

Disk Utility in OS X can create file archives in the format of dmg (Disk Image). A dmg file is a disk image file that contains the entire contents and structure of a storage device, such as a hard drive or a DVD. It is commonly used to distribute software or create backups of data.

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28. How do you identify the ownership and permissions of a file or folder in the Finder?

Explanation

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29. You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?

Explanation

The correct answer states that the disk will mount, and the user will be able to read, modify, and delete any file on the disk. This suggests that the permissions and settings on the disk allow full access to the standard user without requiring an administrator password for any action.

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30. Which OS X startup keyboard shortcut causes the system to display the most detailed information about the startup process?

Explanation

The correct answer is Command-V. This keyboard shortcut is used during the startup process of OS X to display verbose mode, which provides detailed information about the startup process. This can be helpful for troubleshooting and diagnosing any issues that may be occurring during startup.

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31.

Explanation

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32. The function of journaling in the Mac OS Extended (Journaled) file system is to ________. 

Explanation

The function of journaling in the Mac OS Extended (Journaled) file system is to protect volume structure integrity in cases of unexpected shutdown. Journaling keeps a record of changes that are going to be made to the file system, allowing for a quick recovery in the event of a power failure or system crash. This ensures that the file system remains consistent and prevents data loss or corruption.

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33. Which statement about Gatekeeper is TRUE?

Explanation

The correct answer is that only administrator users can bypass Gatekeeper. This means that standard users do not have the ability to bypass or disable Gatekeeper, and neither do root users. Gatekeeper is a security feature in macOS that helps protect users from downloading and installing malicious software. It verifies the digital signatures of applications and allows only those from identified developers or from the App Store to run by default. However, administrator users have the option to override Gatekeeper's settings and run applications from any source if they choose to do so.

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34. A new 5 MB file was backed up by Time Machine yesterday. Today the file was edited, and has grown to 6 MB. It is about to be backed up by Time Machine again.  How does Time Machine perform this backup?

Explanation

Time Machine performs the backup by identifying the 1 MB of file changes that have been made to the 5 MB file. It then copies only those changes to a new file on the backup drive, while keeping both the new backup file and the original backup file. This allows for efficient use of storage space on the backup drive, as only the changes are stored rather than duplicating the entire file.

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35. If you use the Get Info window to change Sharing & Permissions settings on a file or folder, Finder preserves and can revert to the previous settings until the window is closed.

Explanation

When using the Get Info window to change Sharing & Permissions settings on a file or folder, Finder keeps track of the previous settings and allows the user to revert back to them until the window is closed. This means that if any changes made to the Sharing & Permissions settings are not satisfactory, the user can easily go back to the previous settings by closing the window. Therefore, the statement is true.

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36. In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder? (Select which 2!!) 

Explanation

In OS X Mountain Lion, you can browse both SMB (Server Message Block) and AFP (Apple Filing Protocol) file service hosts in the Network folder. SMB is a protocol used for file sharing, printer sharing, and communication between computers on a network. AFP is a proprietary network protocol developed by Apple for sharing files and accessing network services. Both SMB and AFP are supported in OS X Mountain Lion, allowing users to browse and access files from hosts using either of these file service protocols.

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37. Which statement is TRUE of file and folder permissions in the Finder in OS X Mountain Lion? 

Explanation

A user with Read-only permissions to a folder cannot rename any files in that folder because Read-only permissions only allow the user to view the contents of the folder without making any changes to it. Renaming a file requires Write permissions, which the user does not have in this case.

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38. Which folder contains items that instruct the launchd process what to launch during OS X Mountain Lion startup?

Explanation

The correct answer is /System/Library/LaunchDaemons/. This folder contains items that provide instructions to the launchd process on what to launch during the startup of OS X Mountain Lion.

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39. In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?

Explanation

Most applications that are not sandboxed in OS X Mountain Lion store their user-specific preferences in application-specific preferences files located in the ~/Library/Preferences/ directory.

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40. You have a Mac OS X v10.6.8 computer that has several user accounts.If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

Explanation

If you install OS X Mountain Lion without erasing the target volume, the installer will upgrade the existing 10.6.8 operating system to Mountain Lion. It will also maintain the user accounts, meaning that all the user accounts will still be available and accessible after the upgrade.

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41. You are manually restoring the home folder for a new user account, and see the message shown above. What will happen if you click Cancel?

Explanation

If you click Cancel, you will be returned to the new account sheet in the Users & Group pane. This means that the process of manually restoring the home folder for the new user account will be interrupted and you will not be able to proceed with the restoration.

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42. In what order do these three OS X components load at startup? 

Explanation

The correct order in which these three OS X components load at startup is: 1. Firmware, 2. Booter, 3. Kernel. The firmware is responsible for initializing the hardware and providing basic functionality to the computer. The booter is responsible for loading the operating system and any necessary drivers. Finally, the kernel is the core component of the operating system that manages system resources and executes user programs.

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43. From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

Explanation

To open a TextEdit document stored in iCloud from your OS X user account with iCloud enabled, you should go to the TextEdit application and select "Open" from the "File" menu. Then, click on "iCloud" and choose the specific document you want to open. This allows you to access and open the desired TextEdit document stored in iCloud directly from the TextEdit application.

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44. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

Explanation

On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system. This means that any updates or changes made in the Software Update pane will affect all users of the computer, not just the user who made the changes. This is important to keep in mind when managing software updates and ensuring that all users on the system are kept up to date with the latest software versions.

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45. Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt? 

Explanation

All three buses, USB, FireWire, and Thunderbolt, allow an Intel-based Mac to start up from a drive connected to the bus. This means that if a Mac is connected to a USB, FireWire, or Thunderbolt drive, it can boot up from that drive instead of its internal hard drive. This feature provides flexibility and convenience for Mac users who may need to start up their computer from an external drive for various reasons such as troubleshooting, data recovery, or running multiple operating systems.

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46. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

Explanation

To configure the Finder to display filename extensions by default on an OS X Mountain Lion computer, you need to choose Preferences from the Finder menu. Then, click on the Advanced tab and select the option "Show all filename extensions." This will ensure that all file extensions are visible in the Finder.

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47. You can configure Time Machine to delete versions of files as soon as they reach a specified age. 

Explanation

Time Machine is a backup feature in macOS that allows users to restore files to previous versions. However, it does not have the capability to automatically delete versions of files based on their age. Therefore, the statement that Time Machine can be configured to delete versions of files as soon as they reach a specified age is false.

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48. Review the screenshot, and then answer the question below.  You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above.The Chris account is a member of which group?

Explanation

The Chris account is a member of the "staff" group.

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49. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window.What is a likely explanation?

Explanation

The likely explanation is that there are no profiles installed on the Mac. This is indicated by the absence of the Profiles preferences icon in the System Preferences window. Without any profiles installed, there would be no need for the preferences icon to be present.

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50. Which process will let you start up a Mac in target disk mode?

Explanation

The correct answer is to open the Startup Disk preferences, click Target Disk Mode, and then click Restart. This process allows the user to start up a Mac in target disk mode by accessing the Startup Disk preferences and selecting the Target Disk Mode option. Once selected, the Mac will restart in target disk mode, allowing it to be used as an external hard drive for another Mac.

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51. In a default OS X configuration, you want to change the way that Finder handles ZIP archives. Where can you make that change?

Explanation

In a default OS X configuration, you can change the way that Finder handles ZIP archives by accessing the Archive Utility Preferences. This setting allows you to customize the behavior of the Archive Utility, which is responsible for handling various archive formats including ZIP files. By modifying the preferences in this section, you can adjust how Finder interacts with ZIP archives, such as automatically extracting them or choosing a different default application for opening them.

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52. What is the role of the launchd process in the startup of an OS X Mountain Lion computer?

Explanation

The launchd process plays a crucial role in the startup of an OS X Mountain Lion computer. It is initiated by the kernel and is responsible for starting all the other processes involved in the startup process. This includes launching various system daemons, services, and applications that are necessary for the functioning of the operating system. By coordinating the startup sequence, launchd ensures that all the essential components are loaded and initialized in the correct order, leading to a smooth and efficient startup of the computer.

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53. Using the Parental Controls preferences, which restriction can you impose on an account?

Explanation

The correct answer is "Restrict the account to sending emails only to defined email addresses." This option refers to a restriction that can be imposed on an account using Parental Controls preferences. With this restriction, the account will only be able to send emails to specific email addresses that have been defined. This helps to control and limit the communication capabilities of the account, ensuring that it can only send emails to approved recipients.

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54. You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?

Explanation

When Stealth Mode is enabled on an OS X Mountain Lion computer's firewall, it prevents the computer from responding to diagnostic probes such as ping. This means that the computer will not acknowledge or respond to any ping requests sent to it. This can be useful for increasing security and privacy, as it makes it more difficult for potential attackers to gather information about the computer's presence or vulnerabilities.

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55. On an optional configuration step in the Setup Assistant in OS X Mountain Lion, pressing Command-Q lets you skip the step.

Explanation

In the Setup Assistant in OS X Mountain Lion, pressing Command-Q does not let you skip the optional configuration step. This means that the statement is false.

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56. If you click Enable User for the Logan White account, what is the effect?

Explanation

Enabling the user for the Logan White account requires entering an administrator password. Once the administrator password is entered, the user of the Logan White account will have the ability to unlock and decrypt the system disk, as well as restart the computer. This suggests that enabling the user for the Logan White account grants administrative privileges and allows for system disk encryption and decryption.

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57. When a user chooses Shut Down from the Apple menu, what process quits all of the user's open applications and tells the kernel to power down the computer?

Explanation

When a user chooses Shut Down from the Apple menu, the loginwindow process is responsible for quitting all of the user's open applications and instructing the kernel to power down the computer. The loginwindow process manages the user login and logout process, and when the Shut Down command is initiated, it ensures that all applications are closed properly before shutting down the system.

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58. When a user opens an application, in what order does OS X Mountain Lion search the three Library folders in the local file system for resources that the application needs to access, such as fonts?

Explanation

The correct order in which OS X Mountain Lion searches the three Library folders in the local file system for resources that the application needs to access, such as fonts, is ~/Library/, followed by /Library/, and then /System/Library/.

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59. How do you reset the printing system in OS X Mountain Lion?

Explanation

To reset the printing system in OS X Mountain Lion, you need to open the Print & Scan preferences and Control-click in the Printers list. From the shortcut menu that appears, select the option to reset the printing system. This action will reset all printers and remove any installed printer drivers, allowing you to start fresh with the printing system.

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60. Which of these is a recovery key storage location that FileVault 2 offers when you enable it? 

Explanation

FileVault 2, a disk encryption program in macOS, provides the option to store the recovery key on an Apple server. This allows users to retrieve the key if they forget their password or encounter any issues with their encrypted disk. Storing the recovery key on an Apple server ensures that it is securely accessible whenever needed, providing an additional layer of protection for encrypted data.

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61. In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

Explanation

In a default OS X Mountain Lion installation, the permission assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally is "Everyone has Read only access." This means that Guest users can view the contents of the home folder, but they cannot make any changes or modifications to the files within it.

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62. Review the screenshot, and then answer the question below.   If you change the folder privilege for "everyone" to Read & Write, Finder, by default, will change the permissions of items inside the folder to match.

Explanation

If you change the folder privilege for "everyone" to Read & Write, Finder, by default, will not change the permissions of items inside the folder to match.

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63. How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)? 

Explanation

OS X Mountain Lion handles third-party, 32-bit kernel extensions (KEXTs) by prompting the user with an option to convert them to 64-bit. This means that when the operating system detects a 32-bit KEXT, it notifies the user and gives them the choice to convert it to the 64-bit version. This is likely done to ensure compatibility and optimize performance, as 64-bit extensions are generally more efficient and capable than their 32-bit counterparts.

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64. How can you display the contents of a hidden folder on a mounted volume in Finder?

Explanation

To display the contents of a hidden folder on a mounted volume in Finder, you can go to the Go menu and select "Go to Folder." Then, enter the path to the hidden folder and click Go. This will allow you to access and view the contents of the hidden folder.

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65. Which statement best describes how Time Machine stores files from an OS X Mountain Lion computer, when backing up to a directlyconnected FireWire hard disk drive?

Explanation

Time Machine stores files from an OS X Mountain Lion computer by saving each file to the external hard disk once. To save space, files that do not change between backups are represented by hard links. This means that multiple references to the same file are created instead of duplicating the file itself. This efficient method helps to conserve storage space on the external hard disk.

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66. If a Mac with the network configuration shown above needs to initiate a connection to a server at address 17.20.8.9, which interface will it use to do so?

Explanation

The given network configuration does not provide any information about the connectivity between the computer and the server at address 17.20.8.9. Therefore, it is not possible to determine which interface will be used to establish the connection. The computer will rely on automatic routing to determine the appropriate interface based on the network conditions and routing table.

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67. For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.

Explanation

To initiate a screen sharing session between two OS X computers using the Messages app, it is not necessary for screen sharing to be enabled in the Sharing preferences on at least one of the two computers. Therefore, the correct answer is False.

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68. Review the screenshot, and then answer the question below.  While attempting to reinstall OS X Mountain Lion in Recovery mode, you get the error message shown above. Your Mac is physically connected to an Ethernet network.Which tool can you use to diagnose the problem further?

Explanation

In this scenario, the error message suggests that there might be a problem with the network connection while attempting to reinstall OS X Mountain Lion. To diagnose the issue further, the appropriate tool to use would be Network Diagnostics. This tool can help identify any network-related problems and provide troubleshooting options to resolve them.

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69. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

Explanation

To exclude the /Users/anna/Downloads/ folder from Time Machine backups, the user with the short name "anna" should open the Time Machine pane in System Preferences. Then, they should click on the "Options" button and add the /Users/anna/Downloads/ folder to the list of excluded items. This will ensure that the folder is not included in the Time Machine backups.

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70. Review the screenshot of part of a Network Utility window, and then answer the question below. 

Explanation

The given answer is correct because it states that a reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1. This means that when the DNS server received a request for the IP address associated with the hostname mainserver.pretendco.com, it was able to successfully retrieve the corresponding IP address, which is 10.1.0.1. This confirms that the reverse lookup functionality of the DNS server is working properly.

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71. Which folder contains instructions for the launchd process to start certain items when a user logs in to an OS X Mountain Lion computer?

Explanation

The correct answer is /Library/LaunchAgents/. This folder contains instructions for the launchd process to start certain items when a user logs in to an OS X Mountain Lion computer.

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72. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion.If a user forgets his login password, how can you help him regain access to his encrypted home folder? 

Explanation

To regain access to the encrypted home folder of a user who has forgotten their login password after upgrading a Snow Leopard Mac to Mountain Lion, you can follow these steps: At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Then, enter the master password, which will allow you to reset the user account password and regain access to the encrypted home folder.

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73. When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes? 

Explanation

The user's loginwindow or launchd processes do not perform the task of launching items in /Library/LaunchDaemons. These processes are responsible for managing the login process and launching various system services and applications based on user preferences and settings. However, launching items in /Library/LaunchDaemons is handled by the system's launchd process, which is responsible for managing system-level daemons and services.

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74. Review the screenshot, and then answer the question below.   While starting up an Intel-based Mac, you see the screen shown above. What does it mean? 

Explanation

The screenshot shows a folder with a question mark, indicating that the computer's booter is unable to load a valid kernel. This means that the necessary software for the operating system to start up is not being recognized or accessed properly.

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75. In OS X, which is a valid method to reset permissions and ACLs on a home folder to their default settings?

Explanation

To reset permissions and ACLs on a home folder to their default settings in OS X, the correct method is to start the computer from the OS X Recovery partition, open Terminal from the Utilities menu, enter "resetpassword" at the prompt, select the system volume and the user account, and click Reset. This method allows the user to access the recovery tools and use the "resetpassword" command in Terminal to reset the permissions and ACLs on the home folder.

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76. You started up a Mac from its OS X Recovery partition to complete a task. When you restarted, the Mac started up from the OS X Recovery partition again.  How can you configure it to start up from a different volume?

Explanation

To configure the Mac to start up from a different volume, you need to choose "Startup Disk" from the Apple menu and then select the desired startup volume. This option allows you to manually select the volume from which the Mac should boot up, overriding the default setting of starting up from the OS X Recovery partition.

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77. You downloaded an app using Safari.When you try to open the app, you see the message shown above. What is a possible explanation? 

Explanation

The possible explanation for seeing the message "The app was signed using a certificate from an unknown authority" when trying to open the downloaded app is that the app was signed using a certificate that is not recognized or trusted by the system. This could be because the certificate is from an untrusted or unknown authority, or it could be due to an issue with the system's keychain where the certificate needed to decrypt the app is not found.

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78. When an OS X computer starts up and a standard user logs in, in what order do the three components below launch?

Explanation

When an OS X computer starts up and a standard user logs in, the first component to launch is the launch daemons. These are system-level processes that run in the background and provide essential services for the operating system. After that, the login items are launched. These are applications or scripts that are set to open automatically when a user logs in. Finally, the launch agents are launched. These are user-specific processes that run in the background and provide additional services or functionality.

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79. You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?

Explanation

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80. On a Mac running OS X Mountain Lion, how can you display a list of installed software updates? 

Explanation

To display a list of installed software updates on a Mac running OS X Mountain Lion, you need to open the Software Update preferences and click on "Installed Software". This will provide you with a comprehensive list of all the software updates that have been installed on your system.

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81. You have configured several network locations on your OS X Mountain Lion computer.How can you change from one location to another?

Explanation

To change from one network location to another on an OS X Mountain Lion computer, you can select the "Location" option from the Apple menu and then choose a network location from the submenu.

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82. Which utility is on the OS X Recovery partition? 

Explanation

The correct answer is Console. The OS X Recovery partition includes the Console utility. Console is a built-in application that allows users to view and monitor system logs, diagnose issues, and troubleshoot problems on their Mac. It provides a detailed view of system events, errors, and messages, making it a useful tool for troubleshooting and debugging purposes.

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