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11th Grade Authentication Methods Quizzes, Questions & Answers

11th Grade

Recent Authentication Methods Quizzes

A Trivia Quiz On Account Authentication

Answer questions regarding the Account Authentication process for Collections.

Questions: 20 | Attempts: 941 | Last updated: Mar 21, 2025

Sample Question
If I receive a call warm transferred from an internal Sprint department and the Sprint Representative states that he/she has already authenticated the caller, do I need to re-authenticate the caller?

Yes. When you receive a call warm transferred from any internal Sprint department and the Sprint Representative advises you that he/she authenticated the caller, you need to re- authenticate the caller.

No. When you receive a call warm transferred from any internal Sprint department and the Sprint Representative advises you that he/she authenticated the caller, you do not need to re- authenticate the caller.

No. When you receive any transferred call you do not need to re- authenticate the caller; the bypass option should be selected.

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