Call Trek to find out the status of the application.
Call Comenity Bank to find out the status of the application.
Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.
Comenity Bank Customer Service Number
Trek Financial Services
Tell the customer they need to come back when they have a plastic card.
Call Comenity Bank to confirm they are authorized to use the account.
Write the customer's name, type of ID checked, state, and zip code on the receipt
Have the customer sign the receipt.
To make sure all cards have been charged and you have received your deposit for each transaction
No reconciliation is needed.
In the Ascend End of Day Reports Folder
A Monthly Trek Card Statement from Comenity
Cathy Oppermann or Sue McArthur