Trek Card Quiz For Ascend Users
Test your knowledge of the Trek Card program. You must pass this quiz in order to become a Trek Card dealer.
- 1.To charge a Trek Card in Ascend, you can select "Trek Card" as the payment type.
- A.
True
- B.
False
- 2.If you get an approval over the phone from Comenity Bank, do you still need to finalize the charge to the customer's card in Ascend?
- A.
True
- B.
False
- 3.If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do?
- A.
Call Trek to find out the status of the application.
- B.
Call Comenity Bank to find out the status of the application.
- C.
Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.
- 4.If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?
- A.
Yes
- B.
No
- 5.Who decides what plan a purchase should be placed on?
- A.
The customer.
- B.
The store.
- 6.If the customer has questions regarding their Trek Card account, who should they contact?
- A.
Comenity Bank Customer Service Number
- B.
Trek Financial Services
- C.
Your Store
- 7.If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application.
- A.
True
- B.
False
- 8.If a customer purchases on a 6 or 12 months plan, you should hand the customer a
- 9.If your system or internet is down you will be unable to process Trek Card transactions.
- A.
True
- B.
False
- 10.If a customer presents a temporary card, what should you do? Select all that apply.
- A.
Tell the customer they need to come back when they have a plastic card.
- B.
Call Comenity Bank to confirm they are authorized to use the account.
- C.
Write the customer's name, type of ID checked, state, and zip code on the receipt
- D.
Have the customer sign the receipt.
- 11.You should store a customer's signed receipt for _____months?
- 12.The Trek Card is only available for Trek merchandise
- A.
True
- B.
False
- 13.Why should you reconcile Trek Card transactions?
- A.
To make sure all cards have been charged and you have received your deposit for each transaction
- B.
No reconciliation is needed.
- 14.Where are the two locations where you can locate reports to aid you in reconciling Trek Card transactions. Select all that apply.
- A.
In Dexter
- B.
In the Ascend End of Day Reports Folder
- C.
A Monthly Trek Card Statement from Comenity
- 15.Who should you contact if you discovered someone was put on the wrong financing plan?
- A.
Comenity Bank
- B.
Cathy Oppermann or Sue McArthur
Questions: 60 | Attempts: 7782 | Last updated: Oct 13, 2020
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