Trek Card Quiz For Ascend Users
Test your knowledge of the Trek Card program. You must pass this quiz in order to become a Trek Card dealer.
Questions and Answers
- 1.
To charge a Trek Card in Ascend, you can select "Trek Card" as the payment type.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To charge a Trek Card in Ascend you must select the Trek Card as a payment type when finalizing a sale.Rate this question:
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- 2.
If you get an approval over the phone from Comenity Bank, do you still need to finalize the charge to the customer's card in Ascend?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the payment window screen in Ascend and select Call Center Approved and enter the sale details and click process. This must be done the same day the phone call takes place for preapproval.Rate this question:
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- 3.
If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do?
- A.
Call Trek to find out the status of the application.
- B.
Call Comenity Bank to find out the status of the application.
- C.
Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.
Correct Answer
C. Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.Explanation
Sometimes Comenity Bank has to take extra steps to verify a customer's identity and may not be able to make an instant approval. Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.Rate this question:
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- 4.
If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Yes. Due to the CARD Act of 2009 every company offering financing is required to collect a monthly payment for each plan they offer.Rate this question:
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- 5.
Who decides what plan a purchase should be placed on?
- A.
The customer.
- B.
The store.
Correct Answer
B. The store.Explanation
Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.Rate this question:
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- 6.
If the customer has questions regarding their Trek Card account, who should they contact?
- A.
Comenity Bank Customer Service Number
- B.
Trek Financial Services
- C.
Your Store
Correct Answer
A. Comenity Bank Customer Service NumberExplanation
Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.Rate this question:
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- 7.
If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.Rate this question:
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- 8.
If a customer purchases on a 6 or 12 months plan, you should hand the customer a
Correct Answer
buck slip
Trek Card Credit Application
NothingExplanation
The buck slip should be handed to any customer purchasing on the 6 or 12 months plan so they are aware of the terms and conditions of a 6 or 12 months plan.Rate this question:
- 9.
If your system or internet is down you will be unable to process Trek Card transactions.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
You can process applications and preauthorize sales over the phone. Once your system is up and running again you must finalize charges by selecting Call Center Approved in the Trek Card payment window in Ascend.Rate this question:
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- 10.
If a customer presents a temporary card, what should you do? Select all that apply.
- A.
Tell the customer they need to come back when they have a plastic card.
- B.
Call Comenity Bank to confirm they are authorized to use the account.
- C.
Write the customer's name, type of ID checked, state, and zip code on the receipt
- D.
Have the customer sign the receipt.
Correct Answer(s)
B. Call Comenity Bank to confirm they are authorized to use the account.
C. Write the customer's name, type of ID checked, state, and zip code on the receipt
D. Have the customer sign the receipt.Explanation
If a customer presents a temporary card you must check their ID, call Comenity Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.Rate this question:
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- 11.
You should store a customer's signed receipt for _____months?
Correct Answer(s)
18Explanation
In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.Rate this question:
- 12.
The Trek Card is only available for Trek merchandise
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The Trek Card is available on all merchandise in your store.Rate this question:
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- 13.
Why should you reconcile Trek Card transactions?
- A.
To make sure all cards have been charged and you have received your deposit for each transaction
- B.
No reconciliation is needed.
Correct Answer
A. To make sure all cards have been charged and you have received your deposit for each transactionExplanation
Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the corresponding deposit has been received for each transaction. This process helps in verifying the accuracy of the financial records and detecting any discrepancies or errors in the charging and depositing of the cards. It ensures that all transactions have been properly accounted for and helps maintain the integrity of the financial system.Rate this question:
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- 14.
Where are the two locations where you can locate reports to aid you in reconciling Trek Card transactions. Select all that apply.
- A.
In Dexter
- B.
In the Ascend End of Day Reports Folder
- C.
A Monthly Trek Card Statement from Comenity
Correct Answer(s)
A. In Dexter
B. In the Ascend End of Day Reports FolderExplanation
You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. The most detailed information can be found in the End of Day Reports in Ascend. You can also find batch and deposit history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.Rate this question:
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- 15.
Who should you contact if you discovered someone was put on the wrong financing plan?
- A.
Comenity Bank
- B.
Cathy Oppermann or Sue McArthur
Correct Answer
B. Cathy Oppermann or Sue McArthurExplanation
Comenity Bank will only accept finance plan requests from Cathy Or Sue at Trek to eliminate your account being debited for merchant fees without your permission.Rate this question:
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