Trek Card Quiz For Ascend Users

1. To charge a Trek Card in Ascend, you can select "Trek Card" as the payment type.

True

False

To charge a Trek Card in Ascend you must select the Trek Card as a payment type when finalizing a sale.

Explanation

To charge a Trek Card in Ascend you must select the Trek Card as a payment type when finalizing a sale.

2. If a customer purchases on a 6 or 12 months plan, you should hand the customer a

The buck slip should be handed to any customer purchasing on the 6 or 12 months plan so they are aware of the terms and conditions of a 6 or 12 months plan.

Explanation

The buck slip should be handed to any customer purchasing on the 6 or 12 months plan so they are aware of the terms and conditions of a 6 or 12 months plan.

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3. You should store a customer's signed receipt for _____months?

In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.

Explanation

In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.

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4. Why should you reconcile Trek Card transactions?

To make sure all cards have been charged and you have received your deposit for each transaction

No reconciliation is needed.

Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the corresponding deposit has been received for each transaction. This process helps in verifying the accuracy of the financial records and detecting any discrepancies or errors in the charging and depositing of the cards. It ensures that all transactions have been properly accounted for and helps maintain the integrity of the financial system.

Explanation

Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the corresponding deposit has been received for each transaction. This process helps in verifying the accuracy of the financial records and detecting any discrepancies or errors in the charging and depositing of the cards. It ensures that all transactions have been properly accounted for and helps maintain the integrity of the financial system.

5. If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do?

Call Trek to find out the status of the application.

Call Comenity Bank to find out the status of the application.

Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.

Sometimes Comenity Bank has to take extra steps to verify a customer's identity and may not be able to make an instant approval. Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.

Explanation

Sometimes Comenity Bank has to take extra steps to verify a customer's identity and may not be able to make an instant approval. Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.

6. If you get an approval over the phone from Comenity Bank, do you still need to finalize the charge to the customer's card in Ascend?

True

False

A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the payment window screen in Ascend and select Call Center Approved and enter the sale details and click process. This must be done the same day the phone call takes place for preapproval.

Explanation

A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the payment window screen in Ascend and select Call Center Approved and enter the sale details and click process. This must be done the same day the phone call takes place for preapproval.

7. If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?

Yes

No

Yes. Due to the CARD Act of 2009 every company offering financing is required to collect a monthly payment for each plan they offer.

Explanation

Yes. Due to the CARD Act of 2009 every company offering financing is required to collect a monthly payment for each plan they offer.

8. If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application.

True

False

Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.

Explanation

Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.

9. If the customer has questions regarding their Trek Card account, who should they contact?

Comenity Bank Customer Service Number

Trek Financial Services

Your Store

Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.

Explanation

Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.

10. The Trek Card is only available for Trek merchandise

True

False

The Trek Card is available on all merchandise in your store.

Explanation

The Trek Card is available on all merchandise in your store.

11. If your system or internet is down you will be unable to process Trek Card transactions.

True

False

You can process applications and preauthorize sales over the phone. Once your system is up and running again you must finalize charges by selecting Call Center Approved in the Trek Card payment window in Ascend.

Explanation

You can process applications and preauthorize sales over the phone. Once your system is up and running again you must finalize charges by selecting Call Center Approved in the Trek Card payment window in Ascend.

12. If a customer presents a temporary card, what should you do? Select all that apply.

Tell the customer they need to come back when they have a plastic card.

Call Comenity Bank to confirm they are authorized to use the account.

Write the customer's name, type of ID checked, state, and zip code on the receipt

Have the customer sign the receipt.

If a customer presents a temporary card you must check their ID, call Comenity Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.

Explanation

If a customer presents a temporary card you must check their ID, call Comenity Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.

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13. Who decides what plan a purchase should be placed on?

The customer.

The store.

Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.

Explanation

Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.

14. Who should you contact if you discovered someone was put on the wrong financing plan?

Comenity Bank

Cathy Oppermann or Sue McArthur

Comenity Bank will only accept finance plan requests from Cathy Or Sue at Trek to eliminate your account being debited for merchant fees without your permission.

Explanation

Comenity Bank will only accept finance plan requests from Cathy Or Sue at Trek to eliminate your account being debited for merchant fees without your permission.

15. Where are the two locations where you can locate reports to aid you in reconciling Trek Card transactions. Select all that apply.

In Dexter

In the Ascend End of Day Reports Folder

A Monthly Trek Card Statement from Comenity

You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. The most detailed information can be found in the End of Day Reports in Ascend. You can also find batch and deposit history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.

Explanation

You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. The most detailed information can be found in the End of Day Reports in Ascend. You can also find batch and deposit history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.

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