Trek Card Quiz For Ascend Users

15 Questions | Total Attempts: 292

SettingsSettingsSettings
Please wait...
Trek Card Quiz For Ascend Users

Test your knowledge of the Trek Card program. You must pass this quiz in order to become a Trek Card dealer.


Questions and Answers
  • 1. 
    To charge a Trek Card in Ascend, you can select "Trek Card" as the payment type. 
    • A. 

      True

    • B. 

      False

  • 2. 
    If you get an approval over the phone from Comenity Bank, do you still need to finalize the charge to the customer's card in Ascend? 
    • A. 

      True

    • B. 

      False

  • 3. 
    If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do? 
    • A. 

      Call Trek to find out the status of the application.

    • B. 

      Call Comenity Bank to find out the status of the application.

    • C. 

      Let the customer know their application is under review and they will be contacted by Comenity Bank by mail in 7 to 10 business days.

  • 4. 
    If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    Who decides what plan a purchase should be placed on? 
    • A. 

      The customer.

    • B. 

      The store.

  • 6. 
    If the customer has questions regarding their Trek Card account, who should they contact?
    • A. 

      Comenity Bank Customer Service Number

    • B. 

      Trek Financial Services

    • C. 

      Your Store

  • 7. 
    If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application. 
    • A. 

      True

    • B. 

      False

  • 8. 
    If a customer purchases on a 6 or 12 months plan, you should hand the customer a
  • 9. 
    If your system or internet is down you will be unable to process Trek Card transactions. 
    • A. 

      True

    • B. 

      False

  • 10. 
    If a customer presents a temporary card, what should you do? Select all that apply. 
    • A. 

      Tell the customer they need to come back when they have a plastic card.

    • B. 

      Call Comenity Bank to confirm they are authorized to use the account.

    • C. 

      Write the customer's name, type of ID checked, state, and zip code on the receipt

    • D. 

      Have the customer sign the receipt.

  • 11. 
    You should store a customer's signed receipt for _____months?
  • 12. 
    The Trek Card is only available for Trek merchandise
    • A. 

      True

    • B. 

      False

  • 13. 
    Why should you reconcile Trek Card transactions?
    • A. 

      To make sure all cards have been charged and you have received your deposit for each transaction

    • B. 

      No reconciliation is needed.

  • 14. 
    Where are the two locations where you can locate reports to aid you in reconciling Trek Card transactions.  Select all that apply.
    • A. 

      In Dexter

    • B. 

      In the Ascend End of Day Reports Folder

    • C. 

      A Monthly Trek Card Statement from Comenity

  • 15. 
    Who should you contact if you discovered someone was put on the wrong financing plan? 
    • A. 

      Comenity Bank

    • B. 

      Cathy Oppermann or Sue McArthur

Back to Top Back to top