Trek Card Quiz For Dexter Users! Trivia

15 Questions | Total Attempts: 38

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Trek Card Quiz For Dexter Users! Trivia

Trek card quiz for Dexter users. There are different ways that people can finance their acquisition of Trek bikes and using the Trek card is one of them. For you to work in payment section you need to know some of the rules surrounding the card and how to answer issues users bring up on payment. Due take up the quiz and see how well you will do! Good luck!


Questions and Answers
  • 1. 
    Trek Card transactions can be processed through your credit card terminal.
    • A. 

      True

    • B. 

      False

  • 2. 
    A phone authorization from Comentiy Bank is equal to an authorization from the Trek Card website. 
    • A. 

      True

    • B. 

      False

  • 3. 
    If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do? 
    • A. 

      Call Trek to find out the status of the application.

    • B. 

      Call Comentiy Bank to find out the status of the application.

    • C. 

      Let the customer know their application is under review and they will be contacted by Comentiy bank by mail in 7 to 10 business days.

  • 4. 
    Who decides what plan a purchase should be placed on? 
    • A. 

      The customer.

    • B. 

      The store.

  • 5. 
    If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    If the customer has questions about their Trek Card account, who should they contact?
    • A. 

      Comenity Bank

    • B. 

      Trek Financial Services

    • C. 

      Your Store

  • 7. 
    If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application. 
    • A. 

      True

    • B. 

      False

  • 8. 
    If a customer purchases on a 6 or 12 months plan, you should hand the customer a
  • 9. 
    If your system or internet is down you will be unable to process Trek Card transactions. 
    • A. 

      True

    • B. 

      False

  • 10. 
    If a customer presents a temporary card, what should you do? 
    • A. 

      Tell the customer they need to come back when they have a plastic card.

    • B. 

      Call Comentiy to confirm they are authorized to use the account.

    • C. 

      Write the customer's name, type of ID checked, state, and zip code on the receipt

    • D. 

      Have the customer sign the receipt.

  • 11. 
    Who should you contact if you discovered someone was put on the wrong financing plan? 
  • 12. 
    You should store a customer's signed receipt for _____months?
  • 13. 
    The Trek Card is only available for Trek merchandise.
    • A. 

      True

    • B. 

      False

  • 14. 
    Why should you reconcile Trek Card transactions?
    • A. 

      To make sure all cards have been charged and you have received your deposit for each transaction

    • B. 

      No reconciliation is needed.

  • 15. 
    Where can you locate reports to aid you in reconciling Trek Card transactions?  
    • A. 

      Dexter

    • B. 

      The Trek Card Website

    • C. 

      A Monthly Trek Card Statement from Comenity