Trek Card Quiz For Dexter Users! Trivia

1. If a customer purchases on a 6 or 12 months plan, you should hand the customer a

The buck slip should be handed to any customer purchasing on the 6 or 12 months plan so they are aware of the terms and conditions of a 6 or 12 months plan.

Explanation

The buck slip should be handed to any customer purchasing on the 6 or 12 months plan so they are aware of the terms and conditions of a 6 or 12 months plan.

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2. Who should you contact if you discovered someone was put on the wrong financing plan?

Comentiy Bank will only accept finance plan requests from Cathy or Sueat Trek to eliminate your account being debited for merchant fees without your permission.

Explanation

Comentiy Bank will only accept finance plan requests from Cathy or Sueat Trek to eliminate your account being debited for merchant fees without your permission.

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3. You should store a customer's signed receipt for _____months?

In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.

Explanation

In case a customer would dispute a financing plan or a charge at your store, you should store their signed receipt for 18 months.

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4. The Trek Card is only available for Trek merchandise.

True

False

The Trek Card is available on all merchandise in your store.

Explanation

The Trek Card is available on all merchandise in your store.

5. Why should you reconcile Trek Card transactions?

To make sure all cards have been charged and you have received your deposit for each transaction

No reconciliation is needed.

Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the deposit for each transaction has been received. This process helps to identify any discrepancies or errors in the charging and depositing of the cards, allowing for corrections to be made and ensuring accurate financial records. Without reconciliation, there is a risk of missing charges or deposits, which can lead to financial inaccuracies and potential loss of revenue.

Explanation

Reconciling Trek Card transactions is important to ensure that all cards have been charged and that the deposit for each transaction has been received. This process helps to identify any discrepancies or errors in the charging and depositing of the cards, allowing for corrections to be made and ensuring accurate financial records. Without reconciliation, there is a risk of missing charges or deposits, which can lead to financial inaccuracies and potential loss of revenue.

6. Trek Card transactions can be processed through your credit card terminal.

True

False

The Trek Card can only be processed through the Dexter Trek Card website or through Ascend.

Explanation

The Trek Card can only be processed through the Dexter Trek Card website or through Ascend.

7. If you receive the message, "Your application is under review and you will be contacted within 7 to 10 business days" while processing an application, what should you do?

Call Trek to find out the status of the application.

Call Comentiy Bank to find out the status of the application.

Sometimes Comentiy has to take extra steps to verify a customer's identity and may not be able to make instant approval. Let the customer know their application is under review and they will be contacted by Comentiy by mail in 7 to 10 business days.

Explanation

Sometimes Comentiy has to take extra steps to verify a customer's identity and may not be able to make instant approval. Let the customer know their application is under review and they will be contacted by Comentiy by mail in 7 to 10 business days.

8. If a customer would like to apply for a Trek Card, you should hand them a buck slip, terms and conditions of the program, and an application.

True

False

Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.

Explanation

Legally the terms and condtions, application, and buck slip should be handed out to anyone asking about the Trek Card program.

9. If a customer is placed on a 6 or 12 months plan, do they have to make monthly payments?

Yes

No

Yes. Due to the CARD Act of 2009, every company offering to finance is required to collect a monthly payment for each plan they offer.

Explanation

Yes. Due to the CARD Act of 2009, every company offering to finance is required to collect a monthly payment for each plan they offer.

10. If your system or internet is down you will be unable to process Trek Card transactions.

True

False

You can process applications and preauthorize sales over the phone.

Explanation

You can process applications and preauthorize sales over the phone.

11. If the customer has questions about their Trek Card account, who should they contact?

Comenity Bank

Trek Financial Services

Your Store

Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.

Explanation

Comenity Bank is the only one able to answer questions about the customer's account. Please direct all customers to the customer service number at 866-662-6199.

12. Who decides what plan a purchase should be placed on?

The customer.

The store.

Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.

Explanation

Because your store pays a fee to offer each plan you should decide what purchases qualify for each plan.

13. If a customer presents a temporary card, what should you do?

Tell the customer they need to come back when they have a plastic card.

Call Comentiy to confirm they are authorized to use the account.

Write the customer's name, type of ID checked, state, and zip code on the receipt

Have the customer sign the receipt.

If a customer presents a temporary card you must check their ID, call World Financial Network Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.

Explanation

If a customer presents a temporary card you must check their ID, call World Financial Network Bank to confirm they are authorized to use the account and obtain their accout number, and then when you charge their card have them sign the receipt and write their name, the type of ID checked, and their state and zip code on their receipt. Keep the receipt in store for 18 months.

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14. A phone authorization from Comentiy Bank is equal to an authorization from the Trek Card website.

True

False

A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the Purchase Authorization screen and select Call Center Approved and enter the sale details.

Explanation

A phone call preauthorizes the sale and sets the funds aside on the customer's account for 7 days but does not charge the card. To finalize the charge to the customer's card and for your store to get paid you have to go back to the Purchase Authorization screen and select Call Center Approved and enter the sale details.

15. Where can you locate reports to aid you in reconciling Trek Card transactions?

Dexter

The Trek Card Website

A Monthly Trek Card Statement from Comenity

You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. You can find transaction history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.

Explanation

You need to make sure everyone has processed a Trek Card transaction correctly and that you have been paid for every transaction. You will not receive a monthly statement. You can find transaction history by logging into Dexter and clicking on Review Card Settlements from the Services Tab.

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