Training And Development Midterm #1
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- 1.Why don't we do it?
- 2.What is performance management?
- A.
Establishing expectations with employees
- B.
Designing interventions and programs to improve performance
- C.
Monitoring Success of interventions and programs
- D.
All of the above
- 3.Which of the following describes Training?
- A.
Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job
- B.
Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives
- C.
Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.
- D.
None of the Above
- 4.Which of the following describes Human Resource Development?
- A.
Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job
- B.
Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives
- C.
Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.
- D.
None of the Above
- 5.Which of the following describes Development?
- A.
Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job
- B.
Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives
- C.
Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.
- D.
None of the Above
- 6.Ø Organizational Benefits: o Organizational strategy o Increase organizational effectiveness o Employee return and retention
- A.
True
- B.
False
- 7.Ø Employee Benefits o Intrinsic: Greater knowledge and skills, higher self efficacy, feel more useful, more positive attitude towards their job and organization o Extrinsic: Higher earnings, more marketable, greater job security, and enhanced promotion prospects
- A.
True
- B.
False
- 8.Average training in Canada is 100 hours per company.
- A.
True
- B.
False
- 9.Ø $852/employee Ø $4.9 Million across all industries- These figures accurately describe training in CanadaTh
- A.
True
- B.
False
- 10.Quebec is the only province in Canada with a payroll training tax of:
- A.
5%
- B.
3%
- C.
1%
- D.
10%
- 11.Canada ranks 10th out of 60 countries for training investment
- A.
True
- B.
False
- 12.
- A.
True
- B.
False
- 13.Strategy, Structure, Culture, and Creation describe the Organizational context of Training and Development?
- A.
True
- B.
False
- 14.Ø Process of Creating, sharing, diffusing, and applying knowledge in organizations is known as:
- A.
Organizational Learning
- B.
A Learning Organization
- C.
Cottage cheese
- 15.1. Personal mastery, 2. Building a shared vision, 3. Mental models, 4. Team learning, What is the 5th discipline of a learning organization:
- A.
Systems Learning
- B.
Systems Thinking
- C.
System of a Down
- 16.Ø ________ _________: Things that you can buy or trade, such as patents, copyrights and other Intellectual Property Ø ___________ ____________: Valuable wisdom learned from experience and insight that has been defined as intuition, know how, little tricks, and judgment
- 17.
- A.
Just Read it, learn it, and get a free bee by choosing this answer!!!
- B.
Dont choose me
- C.
Do NOT choose me
- 18.Involves the creation, collection, storage, distribution and application of “know what” and “know how” is known as knowledge management
- A.
True
- B.
False
- 19.Ø Mental Models Ø Establish teams to stimulate work-related learning, solving real problems
- A.
Knowledge dissemination
- B.
Knowledge interpretation
- C.
Knowledge refletcion
- 20.Intranet is critical for managing knowledge Ø Companies must design systems or ways of sharing knowledge so that others can improve their work practices
- A.
Knowledge dissemination
- B.
Knowledge interpretation
- C.
Knowledge refletcion
- 21.Ø Resides in employees minds or systems created to store that knowledge Ø Knowledge Repositories are inventories of knowledge that orgs compile and store, which can be easily retrieved
- A.
Knowledge dissemination
- B.
Knowledge interpretation
- C.
Knowledge refletcion
- 22.
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Organizational Level Learning Group Level Learning Individual Level LearningIs known as the:- A.
Korbi Model
- B.
Multi level systems model
- C.
Maslows Hierarchy of Needs
- 23.The process of acquiring K & S and a change in behavior as a result.
- A.
Skill acquisition
- B.
Knowledge dissemination
- C.
Learning
- 24.Stage 1: Declarative Learning: knowledge, facts, and information Performance: Resource Dependent Stage 2: Knowledge Compilation Learning: Integrating tasks into sequences to simplify and streamline the task Performance: Fragmented and piecemeal Stage 3: Procedural Knowledge Learning: task mastery Performance: Automatic & Habitual, resource-insensitive
- A.
Another FREEE BEEE
- B.
NO
- C.
No
- 25.Ø Stimulus-> Behavior-> Response
- A.
Social Cognitive Theory
- B.
Conditioning Theory
- C.
Diet Pepsi
- 26.Ø o People learn by observing the behavior of others o Making choices about different courses of action to pursue o By managing their own behavior in the process of learning o Three key components: observation, self-efficacy and self-mgmt.
- A.
Social Cognitive Theory
- B.
Conditioning Theory
- C.
Diet Pepsi
- 27.Ø Degree of persistent effort that one directs toward a goal Ø
- A.
Knowledge acquisition
- B.
Desire
- C.
Motivation
- 28.1. A Concern: Sometimes referred to as an itch or a pressure point, something that causes managers to notice it 2. Importance: Is it central to the effectiveness of the organization? 3. Consult stakeholders: Involve stakeholders who have a vested interest in the process and outcomes of the needs analysis process 4. Data Collection: Collection of information from three levels of analysis
- A.
Training Process
- B.
Needs Analysis Process
- C.
Needs Assessment Test
- 29.Organizational Analysis: Ø Strategy: missions, goals, objectives Ø Environment: technologies, laws, competitors, recessions Ø Resource Analysis: Do we have the resource required to design a program? Ø Context Climate: The attitudes of employees towards work, supervision, and company Ø Training transfer climate: Can you apply the knew K & S in the workplace? Ø Learning culture: Is learning considered an important park of work life in the organization? Task Analysis: Ø Identify target jobs Ø Obtain descriptions Ø Develop rating Scales Ø Survey incumbents Ø Analyze and interpret information Ø Provide Feedback Person Analysis Ø Define desired performance Ø Determine gap Ø Identify obstacles
- A.
FREE BEE!!!!
- B.
...
- C.
:)
- 30.1. Observation 2. Questionnaires 3. Key consultation 4. Print media 5. Interviews 6. Group discussion 7. Tests 8. Records and reports 9. Work samples
- A.
Needs Analysis Methods
- B.
Need Analysis Sources
- C.
Need Analysis Techniques
- 31.s 9. Ø Employees and managers Ø Subject matter experts Ø Professional shoppers Ø Computer-based analysis
- A.
Needs Analysis Methods
- B.
Need Analysis Sources
- C.
Need Analysis Techniques
- 32.The following defines Training Objectives: Ø Not rewarded for taking time and money to conduct a needs analysis Ø Feel that they can accurately identify training needs without Ø Managers can have their own agendas Ø Cost and time are often viewed as constraints
- A.
True
- B.
False
- 33.Ø Advantages include: high quality, immediate delivery, ancillary services, potential to customize, benefit from other’s experience, extensive testing, often less expensive
- A.
Packaged Program
- B.
Internal Program
- C.
External Program
- 34.
- A.
Packaged Program
- B.
Internal Program
- C.
External Program
- 35.The following Defines Active Learning: Encourages employees to make errors while learning and to learn from them
- A.
True
- B.
False
- 36.Off the job training is the most widely used training method in Canada and the US
- A.
True
- B.
False
- 37.50% of training in Canada takes place in the classroom
- A.
True
- B.
False
- 38.
- A.
True
- B.
False
- 39.Which of the below is not a factor to consider in decision making for a training program
- A.
Training objectives
- B.
Cost and resource availability
- C.
Human capital capacity
- D.
On the job application
- E.
Trainer Skill and preference
- F.
Trainee characteristics and preferences
- 40.Which method of training is the best?
- A.
Blended Delivery Approach
- B.
On-the-job
- C.
Off-the-job
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