Training And Development Midterm #1

40 Questions
Training And Development Midterm #1
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Questions and Answers
  • 1. 
    Why don't we do it?
  • 2. 
    What is performance management?
    • A. 

      Establishing expectations with employees

    • B. 

      Designing interventions and programs to improve performance

    • C. 

      Monitoring Success of interventions and programs

    • D. 

      All of the above

  • 3. 
    Which of the following describes Training?
    • A. 

      Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job

    • B. 

      Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives

    • C. 

      Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.

    • D. 

      None of the Above

  • 4. 
    Which of the following describes Human Resource Development?
    • A. 

      Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job

    • B. 

      Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives

    • C. 

      Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.

    • D. 

      None of the Above

  • 5. 
    Which of the following describes Development?
    • A. 

      Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job

    • B. 

      Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives

    • C. 

      Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.

    • D. 

      None of the Above

  • 6. 
    Ø  Organizational Benefits: o   Organizational strategy o   Increase organizational effectiveness o   Employee return and retention
    • A. 

      True

    • B. 

      False

  • 7. 
    Ø  Employee Benefits o   Intrinsic: Greater knowledge and skills, higher self efficacy, feel more useful, more positive attitude towards their job and organization o   Extrinsic: Higher earnings, more marketable, greater job security, and enhanced promotion prospects
    • A. 

      True

    • B. 

      False

  • 8. 
    Average training in Canada is 100 hours per company.
    • A. 

      True

    • B. 

      False

  • 9. 
    Ø  $852/employee Ø  $4.9 Million across all industries- These figures accurately describe training in CanadaTh
    • A. 

      True

    • B. 

      False

  • 10. 
    Quebec is the only province in Canada with a payroll training tax of:
    • A. 

      5%

    • B. 

      3%

    • C. 

      1%

    • D. 

      10%

  • 11. 
    Canada ranks 10th out of 60 countries for training investment
    • A. 

      True

    • B. 

      False

  • 12. 
    • A. 

      True

    • B. 

      False

  • 13. 
    Strategy, Structure, Culture, and Creation describe the Organizational context of Training and Development?
    • A. 

      True

    • B. 

      False

  • 14. 
    Ø  Process of Creating, sharing, diffusing, and applying knowledge in organizations is known as:
    • A. 

      Organizational Learning

    • B. 

      A Learning Organization

    • C. 

      Cottage cheese

  • 15. 
    1.    Personal mastery, 2.    Building a shared vision, 3.    Mental models, 4.    Team learning,  What is the 5th discipline of a learning organization: 
    • A. 

      Systems Learning

    • B. 

      Systems Thinking

    • C. 

      System of a Down

  • 16. 
    Ø  ________ _________: Things that you can buy or trade, such as patents, copyrights and other Intellectual Property Ø ___________ ____________: Valuable wisdom learned from experience and insight that has been defined as intuition, know how, little tricks, and judgment
  • 17. 
    • A. 

      Just Read it, learn it, and get a free bee by choosing this answer!!!

    • B. 

      Dont choose me

    • C. 

      Do NOT choose me

  • 18. 
    Involves the creation, collection, storage, distribution and application of “know what” and “know how” is known as knowledge management 
    • A. 

      True

    • B. 

      False

  • 19. 
    Ø  Mental Models Ø  Establish teams to stimulate work-related learning, solving real problems
    • A. 

      Knowledge dissemination

    • B. 

      Knowledge interpretation

    • C. 

      Knowledge refletcion

  • 20. 
      Intranet is critical for managing knowledge Ø  Companies must design systems or ways of sharing knowledge so that others can improve their work practices
    • A. 

      Knowledge dissemination

    • B. 

      Knowledge interpretation

    • C. 

      Knowledge refletcion

  • 21. 
    Ø  Resides in employees minds or systems created to store that knowledge Ø  Knowledge Repositories are inventories of knowledge that orgs compile and store, which can be easily retrieved
    • A. 

      Knowledge dissemination

    • B. 

      Knowledge interpretation

    • C. 

      Knowledge refletcion

  • 22. 
    Organizational Level Learning   Group Level Learning   Individual Level LearningIs known as the:
    • A. 

      Korbi Model

    • B. 

      Multi level systems model

    • C. 

      Maslows Hierarchy of Needs

  • 23. 
    The process of acquiring K & S and a change in behavior as a result. 
    • A. 

      Skill acquisition

    • B. 

      Knowledge dissemination

    • C. 

      Learning

  • 24. 
    Stage 1: Declarative Learning: knowledge, facts, and information Performance: Resource Dependent Stage 2: Knowledge Compilation Learning: Integrating tasks into sequences to simplify and streamline the task Performance: Fragmented and piecemeal Stage 3: Procedural Knowledge Learning: task mastery Performance: Automatic & Habitual, resource-insensitive
    • A. 

      Another FREEE BEEE

    • B. 

      NO

    • C. 

      No

  • 25. 
    Ø  Stimulus-> Behavior-> Response
    • A. 

      Social Cognitive Theory

    • B. 

      Conditioning Theory

    • C. 

      Diet Pepsi

  • 26. 
    Ø  o   People learn by observing the behavior of others o   Making choices about different courses of action to pursue o   By managing their own behavior in the process of learning o   Three key components: observation, self-efficacy and self-mgmt.
    • A. 

      Social Cognitive Theory

    • B. 

      Conditioning Theory

    • C. 

      Diet Pepsi

  • 27. 
    Ø  Degree of persistent effort that one directs toward a goal Ø 
    • A. 

      Knowledge acquisition

    • B. 

      Desire

    • C. 

      Motivation

  • 28. 
    1.    A Concern: Sometimes referred to as an itch or a pressure point, something that causes managers to notice it 2.    Importance: Is it central to the effectiveness of the organization? 3.    Consult stakeholders: Involve stakeholders who have a vested interest in the process and outcomes of the needs analysis process 4.    Data Collection: Collection of information from three levels of analysis
    • A. 

      Training Process

    • B. 

      Needs Analysis Process

    • C. 

      Needs Assessment Test

  • 29. 
    Organizational Analysis: Ø  Strategy: missions, goals, objectives Ø  Environment: technologies, laws, competitors, recessions Ø  Resource Analysis: Do we have the resource required to design a program? Ø  Context Climate: The attitudes of employees towards work, supervision, and company Ø  Training transfer climate: Can you apply the knew K & S in the workplace? Ø  Learning culture: Is learning considered an important park of work life in the organization?   Task Analysis: Ø  Identify target jobs Ø  Obtain descriptions Ø  Develop rating Scales Ø  Survey incumbents Ø  Analyze and interpret information Ø  Provide Feedback   Person Analysis Ø  Define desired performance Ø  Determine gap Ø  Identify obstacles
    • A. 

      FREE BEE!!!!

    • B. 

      ...

    • C. 

      :)

  • 30. 
    1.    Observation 2.    Questionnaires 3.    Key consultation 4.    Print media 5.    Interviews 6.    Group discussion 7.    Tests 8.    Records and reports 9.    Work samples
    • A. 

      Needs Analysis Methods

    • B. 

      Need Analysis Sources

    • C. 

      Need Analysis Techniques

  • 31. 
    s 9.    Ø  Employees and managers Ø  Subject matter experts Ø  Professional shoppers Ø  Computer-based analysis
    • A. 

      Needs Analysis Methods

    • B. 

      Need Analysis Sources

    • C. 

      Need Analysis Techniques

  • 32. 
    The following defines Training Objectives: Ø  Not rewarded for taking time and money to conduct a needs analysis Ø  Feel that they can accurately identify training needs without Ø  Managers can have their own agendas Ø  Cost and time are often viewed as constraints
    • A. 

      True

    • B. 

      False

  • 33. 
    Ø  Advantages include: high quality, immediate delivery, ancillary services, potential to customize, benefit from other’s experience, extensive testing, often less expensive
    • A. 

      Packaged Program

    • B. 

      Internal Program

    • C. 

      External Program

  • 34. 
    • A. 

      Packaged Program

    • B. 

      Internal Program

    • C. 

      External Program

  • 35. 
    The following Defines Active Learning: Encourages employees to make errors while learning and to learn from them  
    • A. 

      True

    • B. 

      False

  • 36. 
    Off the job training is the most widely used training method in Canada and the US
    • A. 

      True

    • B. 

      False

  • 37. 
    50% of training in Canada takes place in the classroom
    • A. 

      True

    • B. 

      False

  • 38. 
    • A. 

      True

    • B. 

      False

  • 39. 
    Which of the below is not a factor to consider in decision making for a training program
    • A. 

      Training objectives

    • B. 

      Cost and resource availability

    • C. 

      Human capital capacity

    • D. 

      On the job application

    • E. 

      Trainer Skill and preference

    • F. 

      Trainee characteristics and preferences

  • 40. 
    Which method of training is the best?
    • A. 

      Blended Delivery Approach

    • B. 

      On-the-job

    • C. 

      Off-the-job