Quality Assurance Test: Ultimate Quiz

95%

98%

90%

85%

2 per week

3 per week

8 per week

6 per week

True

False

Have a good one!

Thanks!

Thank you

Hmm, bye bye

Use the mute button and hope they don't notice you are not talking.

Tell them to hold and take your headset off and lay it on the desk

Ask the representative if they are able to hold and that you will check back with them within 2 minutes.

Ask the representative if they are able to hold and then come back in five minutes. - Then ask "Oh, are you STILL there?"

Once

Twice

Twice - after you verified the customer's name

Every 2 minutes

2 consecutive weeks

4 consecutive weeks

6 consecutive weeks

10 consecutive weeks

True

False

ATTUID, OPUS Site ID, Reported Prodcut, and Call Back Number

OPUS Site ID, Question Template, Reported Trouble Description, and Store Address

Problem Abstract, ATTUID, AOTS Ticket Number, and OPUS Store ID

Call Back Phone Number, Store Address, OPUS Site ID, and ATTUID

None of the above

True

False