The 'Quality Assurance Test: Ultimate Quiz' assesses key customer service skills, focusing on call handling, communication etiquette, and issue resolution. It is designed to ensure adherence to high standards in customer interactions, crucial for effective service management.
Use the mute button and hope they don't notice you are not talking.
Tell them to hold and take your headset off and lay it on the desk
Ask the representative if they are able to hold and that you will check back with them within 2 minutes.
Ask the representative if they are able to hold and then come back in five minutes. - Then ask "Oh, are you STILL there?"
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True
False
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True
False
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Once
Twice
Twice - after you verified the customer's name
Every 2 minutes
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True
False
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ATTUID, OPUS Site ID, Reported Prodcut, and Call Back Number
OPUS Site ID, Question Template, Reported Trouble Description, and Store Address
Problem Abstract, ATTUID, AOTS Ticket Number, and OPUS Store ID
Call Back Phone Number, Store Address, OPUS Site ID, and ATTUID
None of the above
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2 consecutive weeks
4 consecutive weeks
6 consecutive weeks
10 consecutive weeks
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95%
98%
90%
85%
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2 per week
3 per week
8 per week
6 per week
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Remember to read each question and answer carefully. Take note of the feedback after each question.
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