PM In Practice : Communication Week 10

25 Questions | Total Attempts: 103

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PM In Practice : Communication Week 10 - Quiz

Questions and Answers
  • 1. 
    Baselining is the process in which all the key participants in a program or project agree on all of these requirements except:
    • A. 

      Objectives

    • B. 

      Detailed description

    • C. 

      Project team

    • D. 

      Performance requirements

  • 2. 
    All the following are objectives of a kickoff meeting except:
    • A. 

      Establishing working relationships and lines of communication

    • B. 

      Reviewing project plans

    • C. 

      Establishing individual and group responsibilities and accountabilities

    • D. 

      Discussing specific legal issues regarding the contract

  • 3. 
    One purpose of the communication management plan is to provide information on;
    • A. 

      Methods that will be used to gather and store information

    • B. 

      Methods that will be used for releasing team members from the project when they are no longer required

    • C. 

      Email and video conferencing technology to be used on the project

    • D. 

      Experience and skill level of each team member

  • 4. 
    All of the following are barriers to communication except
    • A. 

      Detrimental attitudes associated with low compensation

    • B. 

      Difficulties with technical language

    • C. 

      Liquidated damages provisions in fixed price contracts

    • D. 

      Lack of clear communications channels

  • 5. 
    During the project closeout phase, most conflict arises from:
    • A. 

      Schedule problems

    • B. 

      Cost over runs

    • C. 

      Technical problems

    • D. 

      Working interfaces

  • 6. 
    If the electrician has a fixed-price contract but is falling behind in the schedule you should offer him more money in order to hire more resources.
    • A. 

      True

    • B. 

      False

  • 7. 
    In general, disagreements among stakeholders should be resolved in favour of the:
    • A. 

      Sponsor

    • B. 

      Senior management

    • C. 

      Performing organization

    • D. 

      Customer

  • 8. 
    Once a project schedule is baselined, no further changes can be made to the schedule.
    • A. 

      True

    • B. 

      False

  • 9. 
    In many complex, challenging, or uncertain projects quite often, planning-monitoring-controlling effort is abandoned in favour of "getting the real work done".
    • A. 

      True

    • B. 

      False

  • 10. 
    Data gathered during the monitoring phase of a project are used for all of the following except;
    • A. 

      Performance appraisals

    • B. 

      Auditing

    • C. 

      Keeping management informed

    • D. 

      Lessons learned

  • 11. 
    A project manager who wants to create a receptive atmosphere for communication should;
    • A. 

      Ensure that all communication is clear and understood

    • B. 

      Speak or write as he or she would like to be spoken or written to.

    • C. 

      Have the project team prepare a project communication plan

    • D. 

      Ensure the team members have the information needed to do their work

  • 12. 
    Which of the following qualifications is the most important for a project manager?
    • A. 

      Supervisory experience

    • B. 

      Negotiation skill

    • C. 

      Education in a technical field

    • D. 

      Ability to work well with others

  • 13. 
    The tool or technique used for communication planning is:
    • A. 

      Stakeholder analysis

    • B. 

      Communication skills

    • C. 

      Information retrieval system

    • D. 

      Information distribution systems

  • 14. 
    Of the five tools and techniques for performance reporting, which one integrates cost and schedule information as a key element of it's approach?
    • A. 

      Performance reviews

    • B. 

      Variance analysis

    • C. 

      Trend analysis

    • D. 

      Earned value analysis

  • 15. 
    It is important that every project resource be included in submitting information for reporting, and each one should receive the reports.
    • A. 

      True

    • B. 

      False

  • 16. 
    In the project world there are three distinct types of reports. Which of the following is not included in this group?
    • A. 

      Routine

    • B. 

      Communication media

    • C. 

      Exception

    • D. 

      Special

  • 17. 
    Project meetings should always produce meeting minutes in order to document decisions made during the meeting.
    • A. 

      True

    • B. 

      False

  • 18. 
    Weekly progress meetings should rarely be held at all. A project manager should use meetings only to make group decisions or generating input among meeting members for dealing with important issues.
    • A. 

      True

    • B. 

      False

  • 19. 
    As a project communication management process, administrative closeout consists of verifying and documenting project results to formalize acceptance of the project product by the customer. The output generated from administrative closeout activities consists of;
    • A. 

      Project archives, formal acceptance, and lessons learned

    • B. 

      Change requests, project records, and lessons learned

    • C. 

      Lessons learned, performance reports, and change requests

    • D. 

      Communication management plans, change requests, and project archives.

  • 20. 
    Which of the following tools or techniques are used in the information distribution process?
    • A. 

      Communications management plan, project plan, and information distribution system

    • B. 

      Information distribution system, information retrieval system, and performance reports

    • C. 

      Communication skills, information retrieval system, and information distribution system

    • D. 

      Communication skills, work results, and status reports

  • 21. 
    Which of the following is a tool used in administrative closure?
    • A. 

      Project archives

    • B. 

      Documentation of the product of the project

    • C. 

      Performance reporting methods

    • D. 

      Procurement audit

  • 22. 
    Of the following factors, which one has the greatest effect on the project's communications requirements?
    • A. 

      Stakeholder responsibility relationships

    • B. 

      External information needs

    • C. 

      Availability of technology

    • D. 

      The project's organizational structure

  • 23. 
    The process of conferring with others to come to terms or reach an agreement is called;
    • A. 

      Win-win

    • B. 

      Negotiation

    • C. 

      Getting to yes

    • D. 

      Confrontation

  • 24. 
    Administrative closure should not be delayed until project completion because;
    • A. 

      Useful information could be lost

    • B. 

      The project manager may be reassigned

    • C. 

      Project team members may be reassigned by that time

    • D. 

      Suppliers are anxious for payment

  • 25. 
    Projects that have resources geographically separated from the rest of the team are called "virtual project teams".
    • A. 

      True

    • B. 

      False

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