PHARM TECH CHAPTER 15 (Community Pharmacy)
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-Community Pharmacy, - organization, - Customer Service, - Processing Prescripions, - Preparing the prescription, - Customer Pick-up, - Other Duties
- 1.Kills involving relationships between people
- A.
Interpersonal skills
- B.
Shelf-stickers
- C.
Auxiliary labels
- D.
Safety caps
- 2.Counter areas designated for taking prescriptions and for dispensing them to patients
- A.
Transaction windows
- B.
Counting tray
- C.
Interpersonal skills
- D.
Shelf-stickers
- 3.A child-resistant cap
- A.
Mark-up
- B.
Unit price
- C.
Safety caps
- D.
Counting tray
- 4.The price of a unit of medication (such as an ounce of a liquid cold remedy)
- A.
Counting tray
- B.
Mark-up
- C.
Unit price
- D.
None of the above
- 5.A tray designed for counting pills
- A.
Counting tray
- B.
Mark-up
- C.
Unit price
- D.
Shelf stickers
- 6.Specific warnings that are placed on filled prescriptions
- A.
Auxiliary labels
- B.
RX label
- C.
Warning label
- D.
None of the above
- 7.A book in which patients sign for the prescriptions they receive, for legal and insurance purposes
- A.
Sig
- B.
Signature log
- C.
Auxiliary labels
- D.
All the above
- 8.The amount of the retailer's sale price minus their purchase price
- A.
Mark-up
- B.
Mark-down
- C.
Estimated price
- D.
None of the above
- 9.Stickers with bar codes that can be scanned for inventory identification
- A.
Shelf-stickers
- B.
Auxiliary labels
- C.
Rx label
- D.
All the above
- 10.Automated machines that fill and label pill bottles with correct quantities of ordered drugs
- A.
Automated filling machines
- B.
Robots
- C.
Pharmacy containers
- D.
All the above
- 11.______ are skills involving relationships between people.
- A.
Computer skills
- B.
Data management skills
- C.
Transaction skills
- D.
Interpersonal skills
- 12.About 2/3 of all prescriptionn drugs in the U.S. are dispensed by
- A.
Community pharmacies
- B.
Institutional pharmacies
- C.
Hospital pharmacies
- D.
Nursing home pharmacies
- 13.More technicians and dpharmacists are emplyed in _____ than any other type of pharmacy.
- A.
Community pharmacy
- B.
Hospital pharmacy
- C.
Mail order pharmacy
- D.
Long-term care
- 14.Community pharmacies that are individually owned local pharmacies are
- A.
Food store pharmacies
- B.
Mass merchandiser pharmacies
- C.
Chain pharmacies
- D.
Independent pharmacies
- 15.Communnity pharmacies, such as CVS, and Walgreens, that are part of reginal or national pharmacy chains are
- A.
Independent pharmacies
- B.
Food store pharmacies
- C.
Chain pharmacies
- D.
Mass merchandiser pharmacies
- 16.Community pharmacies that are part of regional or national food store chains such are Giant Eagle and Kroger
- A.
Mass merchandiser pharmacies
- B.
Food store pharmacies
- C.
Chain pharmacies
- D.
Independent pharmacies
- 17.______ require(s) community pharmacist pharmacists to offer counseling to Medicaid patients regarding medications
- A.
Medicare Part D
- B.
The 1990 Omnibus Budget and Reconciliation Act (OBRA)
- C.
Hippa
- D.
The DEA
- 18.The HIPAA Laws
- A.
Require pharmacists to provide counselling on all new medications
- B.
Requires that health information be kept confidential
- C.
Allows pharmacy staff to discuss a patient's health information outside the pharmacy
- D.
None of the above
- 19.Individual states
- A.
Do not regulate the practice of pharmacy
- B.
May require national pharmacy technician certification or may have their own registration and certification process
- C.
Regulate the scope of pharmacy technician practice including the ratio of pharmacists to technicians
- D.
B&c
- 20.The refrigerator in a community pharmacy may be used to store
- A.
Drugs only
- B.
Drugs ad lunch of pharmacy personnel
- C.
Drugs and sealed containers of soda pop
- D.
Drugs and the pharmacist's lunch
- 21.Good interpersonal skills include
- A.
Making eye contact
- B.
Calling the customer by name
- C.
Listening carefully
- D.
All of the above
- 22.A patient's question regarding medications or their general health
- A.
Can be handled by a technician
- B.
Should be referred to the pharmacist
- C.
Can be answered by the pharmacy technician or the pharmacist depending on state regulations
- D.
Can sometimes be answered by the pharmacy technician and sometimes by the pharmacist depending on the technician's judgement
- 23.
- A.
Only the name of the patient
- B.
Full name of patient, address, telephone number, date of birth, and any medication allergies.
- C.
Diagnosis made by the technician
- D.
Diagnosis made by the pharmacist
- 24.When entering a new prescription into the computer, the technician must enter the following information
- A.
The prescription number
- B.
The metric quantity of the drug being dispensed
- C.
The directions for use of the medication
- D.
Both b and c
- 25.When intaking a new prescription from a customer be sure to get which of the following information;
- A.
Full name of the patient
- B.
Address
- C.
Date of birth
- D.
All of the above
- 26.The group number in third party billing information usually identifies the
- A.
Employer
- B.
Gender
- C.
Family member
- D.
Social security number of the insured
- 27.An NDC number
- A.
In nine digits long and is the same for some drugs
- B.
Is the same the prescription number
- C.
Is an eleven digit number and is unique to each drug product
- D.
None of the above
- 28.All dispensed prescriptions must have a ___ cap unless that patient specifies a ____ cap.
- A.
Child resistant, non-child resistant
- B.
Child resistant, child resistant
- C.
Non-child resistant, non child resistant
- D.
Non child resistant, child resistant
- 29.Labels that are placed on the prescription container in addition to the prescription label and provide specific warninngs are
- A.
Warning stickers
- B.
Flags
- C.
Warning labels
- D.
Auxiliary labels
- 30.The pharmacist always checks the prescription
- A.
After it is filled by the technician
- B.
When the patient signs the log
- C.
After it is rung on the cash register
- D.
As it is given to the patient
- 31.The pharmacist _____ check the final product dispensed by an automated filling machine
- A.
Must
- B.
May
- C.
Does not need to
- D.
All the above
- 32.A (an) ______ is a book that patients sign for the prescriptions the recieve
- A.
Exempt narcotic book
- B.
Patient register book
- C.
Patient compliance book
- D.
Signature log
- 33.Order stock is a responsibility of the
- A.
Computer system
- B.
Prescription counter
- C.
Pharmacy technician
- D.
Third party
- 34.The ___ is generally responsible for keeping the pharmacy clean,neat, and in proper working order
- A.
Staff pharmacist
- B.
Pharmacy manager
- C.
Pharmacy technician
- D.
Weekend pharmacist
- 35.The difference between the price the customer pays and the price the pharmacy pays for a product is called
- A.
Profit
- B.
Overhead
- C.
Margin
- D.
Mark-up
- 36.Unit price information is found on shelf stickers for
- A.
Schedule III, IV, and V medications
- B.
Schedule II medications
- C.
OTC products
- D.
Legend drugs
- 37.Disease state management services are offered in
- A.
Private offices or areas
- B.
Public access ares
- C.
The dispensing area of the pharmacy
- D.
Waiting areas
- 38.Coordinating of billing for disease state management services is a duty of the
- A.
Physician
- B.
Third party
- C.
Pharmacy technician
- D.
Staff pharmacist
- 39.Scheduling appointments for disease state management services is a duty of the
- A.
Registered nurse
- B.
Pharmacy technician
- C.
Physician
- D.
Third party
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