Outlook 2010

1. What is a Rule?

A set of instructions to set up emails

A distribution list

A recurring appointment

2. Why should you re-read an email before you send it?

To ensure there's no spelling mistakes

To ensure the message has the correct punctuation

To ensure the message cannot be misinterpreted

All of the above

3. Why would you set up a folder in outlook?

To keep all emails of the same topic organised into a folder

So emails will automatically appear in folders

So the emails will not be accidently deleted

4. Particular care should be taken when sending confidential or commercially sensitive information if unsure who should you consult?

Your Manager

ICT Helpdesk

The training Department

The employee handbook

5. Can you send a meeting request to more than one person?

Yes

No

Only if the person is in your address book

6. Primark's name is included in the E-mail address carried with every message sent by a Primark staff member and in the legal declaration at the end of each E-mail. This reflects on Primark's image and reputation, therefore every email should be;

Professional

Appropriate

Clear and to the point and not misleading

All of the above

7. Although emails are instant when in your opinion might it be a good idea to use the phone instead?

When a meeting is iminent but the person has not replied to your email

When it's crucial to have an answer immediately

When you need work- related advice immediately

All of the above

8. What is a signature in outlook?

It is a digital signature to insert into your emails

It is a scanned copy of a signature

Everyone automatically has a signature set up in outlook

9. What is a distribution list?

A number of people related to a specific group or team

A contacts page

Part of the address book

10. When would you put the office assistant on?

When you are taking a break

When you are out of the office for example; on holiday

Each night when you leave the office

11. What type of text is classed as shouting in an email?

All capitals

Text in quotations

Bold text

Itlaic text

12. What is conversation view?

To view all emails related to a specific topic

To have a converation with friends

To sent a group of friends an email

13. What happens when you recall an email?

Nothing

If the recipient has not read it before it is recalled they will not be able to read it

The recipient will not be able to open it

14. Viruses are on the rise and are a huge challenge for businesses, what can you do to help eliminate them.

Do not open emails from someone you don't know

Do not open attachments

Do not forward emails from someone you don't know

All of the above

15. Why would you schedule a recurring meeting?

To let everyone know you are having a meeting

To organise the calendar

It makes sense as the same meeting takes place every month

16. Particular care should be taken when sending confidential or commercially sensitive information. If unsure who should you contact

Your Colleague

The ICT Helpdesk

The Training Department

Your manager

17. How many ways are there to search for emails?

Instant search, Search tools and filter

Search tools, Filter and scroll

Help, Search and Filter

18. The only person to see an email sent from you is the person you sent it to?

Yes

No

Primark reserves the right to review, audit, intercept, access all emails in/out of Primark

Only if you put private on the email

19. The rules governing the use of email within Primark are detailed in Section D5 of what?

Store Management and Primark House Employee Handbook

Health & safety handbook

Email protocol handbook

HR handbook

20. It's important to put the office assistant on when you are 'out of the office' how do you put the office assistant on?

Click on the file tab and click automatic replies

Click on the view tab, automatic replies

Click on the send/receive tab, automaic replies

All of the above

Outlook 2010

1. What is a Rule?

2.

What first name or nickname would you like us to use?

2. Why should you re-read an email before you send it?

3. Why would you set up a folder in outlook?

4. Particular care should be taken when sending confidential or commercially sensitive information if unsure who should you consult?

5. Can you send a meeting request to more than one person?

6. Primark's name is included in the E-mail address carried with every message sent by a Primark staff member and in the legal declaration at the end of each E-mail. This reflects on Primark's image and reputation, therefore every email should be;

7. Although emails are instant when in your opinion might it be a good idea to use the phone instead?

8. What is a signature in outlook?

9. What is a distribution list?

10. When would you put the office assistant on?

11. What type of text is classed as shouting in an email?

12. What is conversation view?

13. What happens when you recall an email?

14. Viruses are on the rise and are a huge challenge for businesses, what can you do to help eliminate them.

15. Why would you schedule a recurring meeting?

16. Particular care should be taken when sending confidential or commercially sensitive information. If unsure who should you contact

17. How many ways are there to search for emails?

18. The only person to see an email sent from you is the person you sent it to?

19. The rules governing the use of email within Primark are detailed in Section D5 of what?

20. It's important to put the office assistant on when you are 'out of the office' how do you put the office assistant on?