Outlook 2010
- 1.
What is conversation view?
- A.
To view all emails related to a specific topic
- B.
To have a converation with friends
- C.
To sent a group of friends an email
Correct Answer
A. To view all emails related to a specific topic -
- 2.
What is a Rule?
- A.
A set of instructions to set up emails
- B.
A distribution list
- C.
A recurring appointment
Correct Answer
A. A set of instructions to set up emails -
- 3.
Why would you schedule a recurring meeting?
- A.
To let everyone know you are having a meeting
- B.
To organise the calendar
- C.
It makes sense as the same meeting takes place every month
Correct Answer
C. It makes sense as the same meeting takes place every month -
- 4.
When would you put the office assistant on?
- A.
When you are taking a break
- B.
When you are out of the office for example; on holiday
- C.
Each night when you leave the office
Correct Answer
B. When you are out of the office for example; on holiday -
- 5.
What happens when you recall an email?
- A.
Nothing
- B.
If the recipient has not read it before it is recalled they will not be able to read it
- C.
The recipient will not be able to open it
Correct Answer
B. If the recipient has not read it before it is recalled they will not be able to read it -
- 6.
What is a signature in outlook?
- A.
It is a digital signature to insert into your emails
- B.
It is a scanned copy of a signature
- C.
Everyone automatically has a signature set up in outlook
Correct Answer
A. It is a digital signature to insert into your emails -
- 7.
Why would you set up a folder in outlook?
- A.
To keep all emails of the same topic organised into a folder
- B.
So emails will automatically appear in folders
- C.
So the emails will not be accidently deleted
Correct Answer
A. To keep all emails of the same topic organised into a folder -
- 8.
Can you send a meeting request to more than one person?
- A.
Yes
- B.
No
- C.
Only if the person is in your address book
Correct Answer
A. Yes -
- 9.
How many ways are there to search for emails?
- A.
Instant search, Search tools and filter
- B.
Search tools, Filter and scroll
- C.
Help, Search and Filter
Correct Answer
A. Instant search, Search tools and filter -
- 10.
What is a distribution list?
- A.
A number of people related to a specific group or team
- B.
A contacts page
- C.
Part of the address book
Correct Answer
A. A number of people related to a specific group or team -
- 11.
Viruses are on the rise and are a huge challenge for businesses, what can you do to help eliminate them.
- A.
Do not open emails from someone you don't know
- B.
Do not open attachments
- C.
Do not forward emails from someone you don't know
- D.
All of the above
Correct Answer
D. All of the above -
- 12.
What type of text is classed as shouting in an email?
- A.
All capitals
- B.
Text in quotations
- C.
Bold text
- D.
Itlaic text
Correct Answer
A. All capitals -
- 13.
Why should you re-read an email before you send it?
- A.
To ensure there's no spelling mistakes
- B.
To ensure the message has the correct punctuation
- C.
To ensure the message cannot be misinterpreted
- D.
All of the above
Correct Answer
D. All of the above -
- 14.
The rules governing the use of email within Primark are detailed in Section D5 of what?
- A.
Store Management and Primark House Employee Handbook
- B.
Health & safety handbook
- C.
Email protocol handbook
- D.
HR handbook
Correct Answer
A. Store Management and Primark House Employee Handbook -
- 15.
Particular care should be taken when sending confidential or commercially sensitive information. If unsure who should you contact
- A.
Your Colleague
- B.
The ICT Helpdesk
- C.
The Training Department
- D.
Your manager
Correct Answer
D. Your manager -
- 16.
Primark's name is included in the E-mail address carried with every message sent by a Primark staff member and in the legal declaration at the end of each E-mail. This reflects on Primark’s image and reputation, therefore every email should be;
- A.
Professional
- B.
Appropriate
- C.
Clear and to the point and not misleading
- D.
All of the above
Correct Answer
D. All of the above -
- 17.
The only person to see an email sent from you is the person you sent it to?
- A.
Yes
- B.
No
- C.
Primark reserves the right to review, audit, intercept, access all emails in/out of Primark
- D.
Only if you put private on the email
Correct Answer
C. Primark reserves the right to review, audit, intercept, access all emails in/out of Primark -
- 18.
Particular care should be taken when sending confidential or commercially sensitive information if unsure who should you consult?
- A.
Your Manager
- B.
ICT Helpdesk
- C.
The training Department
- D.
The employee handbook
Correct Answer
A. Your Manager -
- 19.
Although emails are instant when in your opinion might it be a good idea to use the phone instead?
- A.
When a meeting is iminent but the person has not replied to your email
- B.
When it's crucial to have an answer immediately
- C.
When you need work- related advice immediately
- D.
All of the above
Correct Answer
D. All of the above -
- 20.
It's important to put the office assistant on when you are 'out of the office' how do you put the office assistant on?
- A.
Click on the file tab and click automatic replies
- B.
Click on the view tab, automatic replies
- C.
Click on the send/receive tab, automaic replies
- D.
All of the above
Correct Answer
A. Click on the file tab and click automatic replies -
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Jan 29, 2013Quiz Edited by
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Aug 24, 2011Quiz Created by
MarieLamb
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